Adobe Acrobat XI Pro - cannot sign-in

I've downloaded Adobe Acrobat XI Pro and cannot sign in. Get an error message that cannot access Internet. Not the case, I'm connected. Checked FAQ, all certificates are there, enabled, not problem with firewall. What next?

On the command prompt type : ping activate.adobe.com
and check the ping results.
If the test fails, configure proxy settings for Internet access in Network System Preferences. Or, try activating without the proxy. (An authenticating proxy can also prevent the activation process.) If you need assistance, contact your Internet Service Provider or IT Administrator.

Similar Messages

I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page.

I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page. How can I launch the actual program and not the Assistant?
Under the download or application file I only have the Assistant program

Moving this discussion to the Acrobat Installation & Update Issues forum.
Isabellasf have you ran the installation files which were downloaded? By default they are downloaded to the download folder within your User folder.

Adobe Acrobat X Pro cannot handle claim based authentication

Hi,
The system has licensed 'Adobe Acrobat X Pro' installed successfully. When SharePoint 2010 site collection has NTLM authentication, pdf document can be edited sucessfully using 'Adobe Acrobat X Pro'.
Issue arises when the sharepoint 2010 site collection has claim based authentication.
User logs in and navigate through links as-
Workspace->Document Library.
Selects PDF document->select "Edit Document" link.
This action opens Adobe Acrobat X Pro, but do not open pdf and displays error "There was error opening this document. The filename, directory name, or volume label syntax is incorrect."
In this case, request-response caught as-
OPTIONS http://dev-ms-db-01.devrapdrp.mahadiscom.in/portal/workspace/WS%20Library/89000000 HTTP/1.1
Accept: */*
User-Agent: Mozilla/3.0 (compatible; Acrobat Annots 10.1.1 )
Host: dev-ms-db-01.devrapdrp.mahadiscom.in
Content-Length: 0
Connection: Keep-Alive
Pragma: no-cache
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HTTP/1.1 302 Moved Temporarily
Date: Tue, 16 Jul 2013 10:42:30 GMT
Server: Apache/2.2.15 (Win32) mod_jk/1.2.30
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Location: http://dev-ms-db-01.devrapdrp.mahadiscom.in/portal/workspace/_layouts/Authenticate.aspx?So urce=%2Fportal%2Fworkspace%2FWS%20Library%2F89000000
SPRequestGuid: 4fb96723-8eaf-4249-9f63-13a3c4d61a25
X-SharePointHealthScore: 5
X-Powered-By: ASP.NET
MicrosoftSharePointTeamServices: 14.0.0.6106
Via: HTTP/1.1 dev-ms-db-01.devrapdrp.mahadiscom.in:80
Content-Length: 259
Keep-Alive: timeout=5, max=99
Connection: Keep-Alive
Content-Type: text/html;charset=utf-8
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="http://dev-ms-db-01.devrapdrp.mahadiscom.in/portal/workspace/_layouts/Authenticate.aspx?So urce=%2Fportal%2Fworkspace%2FWS%20Library%2F89000000">here</a>.</h2>
</body></html>
After getting this response, 'Adobe Acrobat X Pro' do not send any more request.
Note, the same site collection(with claim based authentication), opens and allows to edit microsoft document successfully. There is request-response sequence.
Giving one of them for example, because all will flood the page-
OPTIONS http://dev-ms-db-01.devrapdrp.mahadiscom.in/portal/workspace/WS%20Library/89000000/ HTTP/1.1
User-Agent: Microsoft Office Protocol Discovery
Host: dev-ms-db-01.devrapdrp.mahadiscom.in
Content-Length: 0
Connection: Keep-Alive
Pragma: no-cache
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HTTP/1.1 200 OK
Date: Tue, 16 Jul 2013 10:49:17 GMT
Server: Apache/2.2.15 (Win32) mod_jk/1.2.30
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Cache-Control: private,max-age=0
Allow: GET, POST, OPTIONS, HEAD, MKCOL, PUT, PROPFIND, PROPPATCH, DELETE, MOVE, COPY, GETLIB, LOCK, UNLOCK
Expires: Mon, 01 Jul 2013 10:49:15 GMT
Accept-Ranges: none
SPRequestGuid: 2f248360-fd85-4fb3-a185-b01dadac3f7a
X-SharePointHealthScore: 4
MS-Author-Via: MS-FP/4.0,DAV
X-MSDAVEXT: 1
DocumentManagementServer: Properties Schema;Source Control;Version History;
X-MSFSSHTTP: 1.0
DAV: 1,2
Public-Extension: http://schemas.microsoft.com/repl-2
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When site is with NTLM authentication, adobe acrobat x pro opens and allow to edit successfully. But when it there is Claim Based authentication, it cannot. It seems Adobe Acrobat X Pro does not have capability to send appropriate headers to handle claim based authentication. Also it is not able handle the sequence of request-response for claim based authentication. When searched on web, there is one product of Acrobat called LiveCycle, which has capability to handle SAML. Does that mean Adobe Acrobat X Pro does not have the capability to handle Claim based authentication so it is depend on LiveCycle for it?
thanks
Sharmila

Hi MkkLam
The below mentioned link might resolve this issue, kinldy try it:
LInk: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Other related thread:
http://forums.adobe.com/thread/1021632
Thanks!
Atul Saini

Adobe Acrobat X1 Pro- cannot edit a PDF we created. It says to use Live Cycle, Does this Adobe subscirption not include Live Cycle? The earlier version of Adobe did.

Cannot edit a PDF we created in Adobe Acrobat X1 pro. The form tells use to use Live Cycle to edit. Does the X1 subscription not include Live Cycle? Our earlier versions of Adobe did include Live Cycle

No. You have to purchase LCD separately now.
On Mon, Apr 13, 2015 at 5:23 PM, celestes5673329 <[email protected]>

Adobe acrobat x pro cannot execute

I have purchased and installed the Adobe Creative Suite 6 Design & Web Premium 2 to 3 months ago, all the program like photoshop cs 6 can execute without problem, recently I found adobe acrobat x pro did not respond at all either I click the pdf file and I directly call adobe acrobe x pro. I would like to know the step how to uninstall and re-install the adobe acrobat x pro from the Adobe Creative Suite 6 Design & Web Premium disc or shall I download adobe acrobat x pro from the web site and use the serial number of Adobe Creative Suite 6 Design & Web Premium to re-install. Thanks

Hi MkkLam
The below mentioned link might resolve this issue, kinldy try it:
LInk: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Other related thread:
http://forums.adobe.com/thread/1021632
Thanks!
Atul Saini

Saving Location @ Adobe Acrobat XI Pro

If you open a document with Adobe Acrobat X Pro and sign it, than the Software wants to save the document on the same place, like you opened it. In Adobe Acrobat XI Pro the software wants to save it on an other place.
Do anybody know this issue and is it possible to solve it?
Gerhard

I followed up on this with some people who know more about saving in Acrobat and here's what I learned. When Acrobat saves a PDF it generally populates the 'Save as' dialog with the location for the saved file the same as the original file. But before it does that it checks that it can write to that location. If it cannot write to the location from where the original PDF came from, then it populates the 'Save as' dialog with the Acrobat's default location (it may be different in Acrobat and Reader and whether Reader is in Protected Mode or not). The most likely reason for your problem is that PDFs that you want to sign come from a location (like a network drive or cloud) to which Acrobat does not have full permissions.
To check that open one of your PDFs and try to "Save as" it. See if you get the same location as when you try to sign. Also, you can create a small text document in a Notepad and try to save it to the location from which your PDF came from. Se if Notepad allows you to do that.

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan through Adobe, although Scanner says its combatible with Windows 8. Cannot reinstall drivers because Brother claims they're built-in. Help!

1. Re: Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan
Anubha Goel
I am using a Brother MFC 8460N and on Brother's site it says its compatible with win 8.1 and that the driver is already installed. When I try to scan I am told there is no preset (there was with win 7 though) and I have to "custom scan." When I try that, I hear a sound as if the printer is trying to scan, but the feeder can't pull the paper through. I then get a blank .pdf as my scan. Thanks for your advice. I will try that.

I purchased Adobe Acrobat XI Pro - Student and Teacher Edition but cannot activate it even after it has deactivated and replaced my old Acrobat 8. How do I get a serial number and activate the product?

I purchased Adobe Acrobat XI Pro - Student and Teacher Edition but cannot activate it even after it has deactivated and replaced my old Acrobat 8. How do I get a serial number and activate the product?

I have the same problem. Have paid. Messages say I have downloaded it but the file is inaccessible apparently download is somewhere on my hard disk. How do I find it?? Is there not help at an Adobe phone service. If so what is the number to call??
Roger Broughton

Adobe Acrobat XI Pro ? i bought it last weekend cannot load it?

i purchased the adobe acrobat x1 pro so i can address issues with pdf etc. but it will not load up in my puter? it keeps telling me my serial nummber is valid but it cannot find a supporting product. the drop box then does not have the option of adobe acrobat x1pro? to enter?

Hi,
I am moving your posting at Acrobat.com forum to Acrobat forum.
Hisami

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
Please let me know how to download the trial version.
Thank you.

Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
Download Acrobat products | Standard, Pro | XI, X

Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Form

Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Forms. My question is, when Adobe Forms ends on July 28th will Adobe Acrobat XI Pro be able to create forms or will it now? and if not, then why is adobe advertising for it still?

What you're calling "Adobe Forms" is really Adobe FormsCentral. The FormsCentral service is indeed going away soon, but you can always create PDF forms (AcroForms) with Acrobat. Acrobat also comes with a desktop version of the FormsCentral desiger, which can be used to create simple PDF forms that can be used apart from the FormsCentral service. So you'll no longer be able to create and host web forms with the FormsCentral service or use PDF forms with the FormsCentral service. You will be able to create standalone PDF forms with Acrobat and simple PDF forms with the FormsCentral desktop app.

I cannot print oversized, poster, document in Adobe Acrobat XI Pro (11.0.10). The "POSTER" button is gray'ed out.

I cannot print oversized, poster, document in Adobe Acrobat XI Pro (11.0.10). The "POSTER" button is gray'ed out.

Point 1: try turning on "Show large images" in your preferences. In Acrobat for Windows, it's under the Page Display preferences. I'm not sure about OS X.

Why I cannot open my Adobe Acrobat X Pro?

Why I cannot open my Adobe Acrobat X Pro?

Have no clue. You have given us no information. What OS, what happens when you try to open Acrobat X? Are you trying to open from the Acrobat icon or by double clicking on a PDF? Add screen shots if needed to show the results, particularly any error messages.

Help! can adobe acrobat X pro. Cannot edit a pdf. watched videos, followed directions, nothing. Tried tools, edit document text, recognize text, then tried even to change font, nothing.

help! I have adobe acrobat X pro. Cannot edit a pdf. watched videos, followed directions, nothing. Tried tools, edit document text, recognize text, then tried even to change font, nothing.

This is the Reader forum. The Acrobat one is here: Acrobat

Help! adobe acrobat X pro. Cannot edit a pdf.

help! I have adobe acrobat X pro. Cannot edit a pdf. watched videos, followed directions, nothing. Tried tools, edit document text, recognize text, then tried even to change font, nothing.

What are you actually trying to do? Don't forget that Acrobat is not really an editor, but provides some tools to allow minor edits. If the file has security set, you may no be able to do anything.

Adobe Acrobat XI Pro - cannot sign-in

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