Adobe Acrobat XI Pro ? i bought it last weekend cannot load it?

i purchased the adobe acrobat x1 pro so i can address issues with pdf etc. but it will not load up in my puter? it keeps telling me my serial nummber is valid but it cannot find a supporting product. the drop box then does not have the option of adobe acrobat x1pro? to enter?

Hi,
I am moving your posting at Acrobat.com forum to Acrobat forum.
Hisami

Similar Messages

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    I have the same  problem. Have paid. Messages say I have downloaded it but the file is inaccessible apparently download is somewhere on my hard disk. How do I find it?? Is there not help at an Adobe phone service. If so what is the number to call??
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    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
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    Identifier:      com.adobe.Acrobat.Pro
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    Code Type:       X86 (Native)
    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
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    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
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      Anwendungsname:    Acrobat.exe
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      Betriebsystemversion:    6.1.7601.2.1.0.256.1
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      Zusatzinformation 1:    0a9e
      Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
      Zusatzinformation 3:    0a9e
      Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789
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    I do have the same problem but I'm OSX 10.6.8
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    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
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    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

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