Adobe Acrobat XI Pro reinstall difficulties

I have been trying to reinstall my Adobe Acrobat XI Pro DVD for 2 hours now and I am repeatedly getting the same response ' that I have an invalid Serial Number. This is the same DVD that I installed on my computer last year with the same difficulties that I am having now. Do you want consumers to avoid purchasing your products in the future?

You might want to contact customer service: 800-833-6687
They can usually get installation and serial number issues resolved.

Similar Messages

  • Need help w Adobe Acrobat 9 Pro reinstall from CS4 Master Collection disks.

    Hi all, I'm hoping that you can help me with something. This bug is costing me tons of time and frustration, so whoever can give me a walkthrough, step by step, of what to do, will be my favorite person of the year.
    I have Adobe Acrobat 9 Pro that I installed originally from my CS4 Master Collection. This collection came as a set of physical disks.
    Now, the problem is that, for the past couple of years, Adobe Acrobat 9 Pro has been super, duper buggy on my computer. For example:
    - It won't let me install updates to it.
    - It does weird things and gets stuck a lot.
    - It likes to crash.
    - It won't let me uninstall it. I tried to uninstall it, and I got an error message that says, "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
    - I tried all kinds of things. I looked on the forums and took all the different kinds of advice. Same problems persist.
    - The current version is 9.4.4. It hasn't let me update since then.
    I am afraid to just delete the application, because word on the street is that doing that will mess up all your files. So I want to uninstall properly. I heard on the forums that reinstalling is the best way to go.
    I finally found the CS4 disks that I used to install this (and my entire CS4) a few years ago. But now I'm not sure what to do next. These are my challenges:
    - When I put in the first disk, it prompts me to reinstall the entire CS4. I'm not sure how to go in and reinstall just the Acrobat part of it.
         - Adobe doesn't provide this as a download, so I can't download a new version. So the CS4 is my only option, I believe.
    - If my current Acrobat 9 Pro is messed up like it is, what procedure should I follow so as to be able to replace the bad one with the good.
    - Is this version of CS4 Master Collection disks known to have a buggy Acrobat on it? Will installing it not solve the problem?

    I googled Acrobat 1301, and the Adobe help threads I read all recommended that I uninstall the application, so I did. I opened the uninstaller and went through the procedure.
    But then I got the following message:
    "Invalid Application.  The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
    This is weird, because the create date and date modified are all the same for the Adobe Acrobat Pro, Adobe Uninstaller and Adobe Distiller in the folder. So how could it be not a valid Acrobat application for this uninstaller?

  • Adobe Acrobat 9 Pro reinstall

    I am reinstalling AA9 Pro on newer computer.  It installs but will only give me 30 days of usage until I register it and tell what my previous version was.  I have my product key for my AA 9 Pro but I don't have a product key from a "previous version".

    You either have to have the prior version installed or have the product key. If you registered the prior version, the Adobe reps may be able to help you. If you did not register, you need to start looking for your previous version. Apparently the AA9 version you have is an upgrade and the upgrade installation always requires information on the previous version.

  • Adobe acrobat XI pro- reinstall -S/N provided is valid but qualifying product not found

    installing on 64 bit computer with all security off and cookies allowed
    i have all ids,s/n, etc. - original purchasor

    I think we may be better placed in this case to judge if the answers are correct. The "qualifying product" is not Acrobat XI. It is Acrobat X or Acrobat 9. You need the serial number of one of these two versions, to prove you are allowed to install your Acrobat XI upgrade.

  • How do I reinstall Adobe Acrobat XI Pro?

    I unistalled Adobe Acrobat XI Pro.  I am a Creative Cloud member.  I want to reinstall Adobe Acrobat XI Pro.  HOWEVER, my Creative Cloud app manager shows that I already have it and I can't reinstall it.  I've signed out of the CC desktop app, and signed back in again.  It still shows that I have Acrobat XI Pro.  Help!

    Maybe an Adobe employee will come along with a better solution
    While waiting, go back to http://forums.adobe.com/community/creative_cloud and, in the area just under Ask a Question, type in
    reinstall
    You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

  • How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

    How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.

    Sweetmelissa63 for information on how to reinstall Adobe Acrobat XI Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan

    Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan through Adobe, although Scanner says its combatible with Windows 8. Cannot reinstall drivers because Brother claims they're built-in. Help!

    1. Re: Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan
    Anubha Goel
    I am using a Brother MFC 8460N and on Brother's site it says its compatible with win 8.1 and that the driver is already installed. When I try to scan I am told there is no preset (there was with win 7 though) and I have to "custom scan." When I try that, I hear a sound as if the printer is trying to scan, but the feeder can't pull the paper through. I then get a blank .pdf as my scan. Thanks for your advice. I will try that.

  • I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the

    I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the installation.  When I click on the Adobe Acrobat icon in the Applications folder, nothing happens.

    Hi Tom,
    kindly check the System requirements | Acrobat family of products—older versions (XI, X, 9)
    For serial number message try: 
    Error "Invalid serial number" | Acrobat 9 | CS4
    Thanks,
    Atul Saini

  • Not able to reinstall adobe acrobat 9 pro for mac

    I have to reinstall adobe acrobat 9 pro for mac -- I had to reinstall the full CS5 package, and I had no issues reinstalling Indesign, Photoshop and Illustrator from the original disks, but when I insert the AA9 Pro disk, it appears to download, and I'm able to open it, but as soon as I eject the disk, it disappears. I can't figure out what I'm doing wrong. (not sure this has anything to do with it, but the other CS5 disk in the suite package -- for indesign, photoshop and illustrator -- prompted me for my serial number and product code, but when I inserted the disk for AA9 Pro, that didn't happen.) Any suggestions?

    There is some process for the CS version where you are supposed to open one of the other products and then complete the Acrobat install/activation. It seems a bit strange to someone like me without CS, but I have seen such several times. You might want to ask in the CS forum about the details. The details of the install is about all you may need to go to the CS forum for -- other Acrobat specific questions are fine here.
    If you wait, it may be that other CS users will be by to help with the variations for that install.

  • I want to reinstall our Adobe Acrobat XI Pro because we have begun to get error messages. I followed the initial instructions but when I logged in I couldn't find "My Orders" page which is required to locate my order and install.  Any ideas?

    I want to reinstall our Adobe Acrobat XI Pro because we have begun to get error messages. I followed the initial instructions but when I logged in I couldn't find "My Orders" page which is required to locate my order and install.  Any ideas?

    Barbara,
    If you are looking for your  serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers,please see Find a serial number
    Here is the link to download and install the software:
    Acrobat XI, X
    Pattie

  • What is the procedure to reinstall Adobe Acrobat 9 Pro from the CS4 Design Premium discs?

    I have uninstalled Adobe Acrobat 9 Pro from my hard drive but I'm not sure which disc to use to reinstall.  The CS4 discs are marked "Application 1," "Application 2," "Content," and "Learning Adobe Creative Suite 4."  I'm on a three year old Imac running Mac OSX 10.6.8.

    Hi dlavin999,
    The disk 2 usually is meant for Acrobat 9.  You can insert the disc and check for yourself.

  • I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    Hi,
    Have you tried the help documents below:
    Error "The serial number is not valid for this product" | Creative Suite
    Invalid serial number error
    In case of any other error message, please specify.
    Regards,
    Sheena

  • Uninstall and Reinstall Adobe Acrobat 8 Pro registration failed

    I have uninstalled and reinstall Adobe Acrobat 8 Pro on my new machine. My new machine runs Mac OS X 10.9.5. Every time I try to click on Help > Registration it returns an error message 'Registration Unsuccessful" "A problem was encountered while trying to send information over the Internet".  I have no issue with Internet connection. Just wondering why this is happening and is there any way we can register this application.

    Hi Ksb2009,
    This version of Acrobat was never tested on this version of Mac and is unsupported.
    I would suggest you may upgrade to latest version of Acrobat and that will work fine. It has loads of new and enhanced features than Acrobat 8.
    Regards,
    Ajlan Huda.

  • Reinstall Adobe Acrobat X Pro?

    I purchased Adobe Acrobat X Pro in July of 2011.  Worked fine.  Had to do a system reformat.  Trying to reinstall and it is not working.

    What's not working exactly? Windows or Mac?
    Do you have your serial number?
    The Windows and Mac trials can be download from
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Follow the Very Important Instructions on that page first BEFORE you click the download links.
    Enter your serail number to license the software on your computer.

  • Reinstalling Adobe acrobat XI pro

    I had purchased Adobe Acrobat XI pro and had installed in my PC.
    PC became unusable and was discarded.
    I have bought a new PC and would like to install the program in new PC.
    I have the following information about Adobe Acrobat XI pro: 
    product name,
    product version,
    product language,
    product platform,
    Additional text,
    serial number,
    end user ID and
    end usuer namr.
    After downloading Adobe Acrobat Pro XI, it asks to buy the product.
    How can I install the program without paying to buy?
    Please help
    Dr. Nagesh G. Kavi

    You are in the user to user forum for Photoshop Elements.
    I suggest to replicate your question in the Acrobat forum:
    Acrobat

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