Adobe Acrobat XI Pro scanner freezes up on Show Scanner Interface

My Acrobat XI Pro freezes up when the settings on my scanner (Epson Expression 10000XL - Graphic Arts Scanner) is set on "Native Mode" & "Show Scanner Interface". It will scan with the "Hide Scanner Interface".  I have been using this same scanner with Acrobat XI, with these settings (Show Scanner Interface) for at least six months.  I tried uninstalling then reinstalling XI & rebooted, but this did not help.  I finally uninstalled XI then installed my old Acrobat 9 Pro, then it worked perfectly (this tells me that my problem is definitely with XI and not my scanner).  I am very frustrated that I cannot use my new Acrobat program and have to go back to the old one, especially when I have been using the new one for so long without any problems.  Does anyone have any ideas what the problem could be?  I have Windows 7 (Service Pack 1)

You may want to ask in the Acrobat forum for scanning and OCR.

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