Adobe Acrobat XI Pro upgrade from 9 installation problem

I just purchased Adobe Acrobat XI Pro upgrade from 9. The installation has stalled. Any suggestions?

HI Stormin56,
What is the error message you got ?
On which Operating system are you installing the software ?
We need more details to help you.
Thanks,
Manish Sharma

Similar Messages

  • Will an Adobe Acrobat XI Pro Upgrade license work to upgrade an Adobe Acrobat XI Standard installation?

    The buying guide for the XI Pro Upgrade (here - Buying guide | Adobe Acrobat XI Pro) does not list Adobe XI Standard in the left hand column... but I currently have XI Standard and want to to go XI Pro, will this work?

    Hi Mike ,
    There is no such policy to upgrade license from Acrobat XI Standard to Acrobat XI Pro.
    If you have the subscription for the Standard version ,you need to get that cancelled and get a new subscription for Acrobat Pro.
    If you have the retail version or if you have purchased the software ,you can return that and get a new retail version for Acrobat XI Pro.
    For more information ,please contact the technical support.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • Need help w Adobe Acrobat 9 Pro reinstall from CS4 Master Collection disks.

    Hi all, I'm hoping that you can help me with something. This bug is costing me tons of time and frustration, so whoever can give me a walkthrough, step by step, of what to do, will be my favorite person of the year.
    I have Adobe Acrobat 9 Pro that I installed originally from my CS4 Master Collection. This collection came as a set of physical disks.
    Now, the problem is that, for the past couple of years, Adobe Acrobat 9 Pro has been super, duper buggy on my computer. For example:
    - It won't let me install updates to it.
    - It does weird things and gets stuck a lot.
    - It likes to crash.
    - It won't let me uninstall it. I tried to uninstall it, and I got an error message that says, "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
    - I tried all kinds of things. I looked on the forums and took all the different kinds of advice. Same problems persist.
    - The current version is 9.4.4. It hasn't let me update since then.
    I am afraid to just delete the application, because word on the street is that doing that will mess up all your files. So I want to uninstall properly. I heard on the forums that reinstalling is the best way to go.
    I finally found the CS4 disks that I used to install this (and my entire CS4) a few years ago. But now I'm not sure what to do next. These are my challenges:
    - When I put in the first disk, it prompts me to reinstall the entire CS4. I'm not sure how to go in and reinstall just the Acrobat part of it.
         - Adobe doesn't provide this as a download, so I can't download a new version. So the CS4 is my only option, I believe.
    - If my current Acrobat 9 Pro is messed up like it is, what procedure should I follow so as to be able to replace the bad one with the good.
    - Is this version of CS4 Master Collection disks known to have a buggy Acrobat on it? Will installing it not solve the problem?

    I googled Acrobat 1301, and the Adobe help threads I read all recommended that I uninstall the application, so I did. I opened the uninstaller and went through the procedure.
    But then I got the following message:
    "Invalid Application.  The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
    This is weird, because the create date and date modified are all the same for the Adobe Acrobat Pro, Adobe Uninstaller and Adobe Distiller in the folder. So how could it be not a valid Acrobat application for this uninstaller?

  • Why can't I download my Adobe Acrobat 9 Pro Extended  from my account,

    Adobe Acrobat 9 Pro Extended forced me to Unintall it because it said it was out of date. I uninstalled it, now I cannot reinstall it from my online account.
    whats the deal.

    What exactly means "cannot"?

  • Install Adobe Acrobat 9 Pro Extended 30 day trial problem

    I have downloaded and expanded for Adobe Acrobat 9 Pro Extended installation.
    I run AutoPlay.exe.
    It takes me two screens so I can browse cd, read license.......
    and press "Install Adobe Acrobat 9 Pro Extended "
    Nothing happends.....
    I have tried with acrobat pro 8.1 installed and not installed.
    Nothing happends.
    Dir/s gives
    Total number of files
            93 fil(er)        971 974 374 byte
    (      152 katalog(er)  11 709 988 864 byte free)
    any suggestions
    Anders

    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • Adobe Acrobat 6 pro in win 7 install problem

    hi iam tring to install Acrobat 6 pro in windows 7 64bit . when i launch setup.exe a windows 7 compaitabilty error message pop up when i click on run program it will start installing and again it gives a setup error saying "adobe acrobat 6 pro setup was unable to creat a new semi adobe PDF port monitor. the adobe PDF printer may be unavailable". so how to fix these errors. Is acrobat 6 is compaitable with windows 7 64bit. are there any updates to fix this problem

    The print driver may be available, but AcroTray is sure to fail. If the driver is available, try a print to file and open in Distiller. If that works it is a workaround that will allow AA6 to operate. The key problem here is x64 for which I am not sure. On 32-bit Win7 I was successful installing AA5. However, AcroTray fails and I have to print to file as mentioned. The best solution is to purchase AAXI.

  • Acrobat XI pro upgrade fails during installation.

    Upgrade from Acrobat XI to XI pro fails.  "Setup detects that you already have a more functional product".  What gives and how to recover?  Windows 8.1.  I have a folder on my desk top with Acrobat XI setup.exe file.

    xi standard is not upgradeable to xi pro, http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  • Adobe Acrobat 9 Pro extended , I had a problem so I uninstalled and now wish to re-install

    Hi
    Where do I download a copy of Acrobat 9 Pro extended?

    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • Adobe Acrobat 9 Pro upgrade to XI.

    We purchased the Acrobat XI upgrade and it was assigned to one of our three products.  However, we want the upgrade to be for one of our other Adobe 9 products.  How can we make the change? 

    Best Contact Adobe Customer Care - click on the Still need help? button to talk or chat with an agent.

  • Adobe Acrobat 9 Pro...bad installation?

    I recently installed the entire CS4 Design Premium onto Vista OS.
    The program itself seems to open fine. But after installing this, everytime I right-click on any icon or file (even if all I want to do is check properties or somehting), an installing window appears and acts like the Acrobat program is trying to install. The green progress bar just repeatedly starts and stops until I hit cancel. Once I hit cancel, I can continue either opening the file or checking its properties.
    Do I have a bad install or is this a Vista issue?
    Anyone else had tis problem and what can be done to correct it?
    Any help is greatly appreciated!

    This happens when I right click on ANYTHING at all, I can even just right-click on the desktop and that install window comes on!
    The program itself opens fine separately. I 'll be honest, I haven't used it much as I am just learning all the programs, so if it is actually working correctly I don't know. I do know that I tried to used the "covert to pdf" button while on Internet Explorer and it would not work. Don't know if the problem is related or not...
    I have that idiotic UAC off - it drove me crazy...

  • Adobe acrobat XI Pro action wizard password security problem

    I have created new action wizard with Encrypt and save function. In the Encrypt Function, I have select password security with require password to open and restrict editing and print. After running the action wizard,  i try to open the file that was selected and performed , all the file can be open with either password. File are able to print even though the password sercuity  are tick with restrict printing. I need regarding this issue. Currently manually redo all the password setting for all file.

    What does it say under security properties for this file?

  • Adobe Acrobat 9 Pro Installation help?

    I have the Adobe Creative Suite 3 Design Premium for Mac. I installed InDesign, Photoshop, Illustrator, Flash, and Dreamweaver with no problems about a year ago. I realized that I never installed Acrobat...
    On the front cover it says "Install software from these discs first. Then install Acrobat 9 Pro from the Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro Upgrade Installer disc provided separately."
    I put in the "Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro" CD and downloaded Acrobat. When I got to the serial # part, I used the same serial number as I did for the rest of the Creative Suite, but it says the # is not valid?!?!
    I haven't tried calling Adobe yet...my friend tried calling the other day and he was put on hold for 2 hours >.< Any help would be appreciated!

    emilypebbily wrote:
    I have the Adobe Creative Suite 3 Design Premium for Mac. I installed InDesign, Photoshop, Illustrator, Flash, and Dreamweaver with no problems about a year ago. I realized that I never installed Acrobat...
    On the front cover it says "Install software from these discs first. Then install Acrobat 9 Pro from the Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro Upgrade Installer disc provided separately."
    I put in the "Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro" CD and downloaded Acrobat. When I got to the serial # part, I used the same serial number as I did for the rest of the Creative Suite, but it says the # is not valid?!?!
    I haven't tried calling Adobe yet...my friend tried calling the other day and he was put on hold for 2 hours >.< Any help would be appreciated!
    Had you installed another version of Acrobat 9 previously? If so try using the serial # from it.
    If not some one else has asked a similar question I have answered today. Try the answer I gave for that question.
    (Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

  • Adobe Acrobat 9 Pro Extended - Signature Issue after upgrade

    I have updated to Adobe Acrobat 9 Pro Extended from Acrobat 7 Standard. I have several pdf files that I have signed and secured. These files have been set to not allow clients to remove or alter various pages. I did not save a copy without the signature or security settings. I have not been able to get back into 7 Standard to try and retrieve the signature. I do have a complete backup of the program files. Can anyone tell me how I might be able to retrieve the signature (or signature files) from Standard 7 and place it in 9 Pro Extended? I am using the same computer and as mentioned above I have a complete backup of 7 standard program files prior to the update. I would like to be able to remove the signature and alter the security settings in Pro 9 Extended.
    A.L. Clanton

    I do have the same problem but I'm OSX 10.6.8
    I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
    But crashes with Acrobat Pro 9.5 and Lightroom 3.6
    Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
    it' says it isn't necesary
    Process:         AdobeAcrobat [6142]
    Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         9.5.0 (9.5.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

  • Adobe Acrobat 8 Pro - Fillable Form

    Attempted to create fillable form from Excel document.  Received message as follows:
    Adobe Live Designer
    Designer was unable to locate critical application files.  Please shut down Designer and run the installation (found under Add/Remove Programs in the Control Panel).  Choose to 'Repair' the installation in order to restore the missing files.
    After clicking OK, I received the following message:
    Unable to load local library.
    I closed everything.  Reopened Adobe Acrobate 8 Pro.  Run the installation recommended and tried my project again.  Received the same messages indicated above plus a new one:
    Adobe Live Cycle Designer has encountered a problem and needs to close. 
    So I have no been able to create a fillable pdf.  Anyone have a solution?

    while in excel spread sheet go to file save as and click on PDF, it will convert your form to the adobe version. Then you will have to program all the fields you want to be typed in.

  • Trying to download the free trial of Adobe Acrobat XL Pro.  I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."  I've repeatedly tried g

    Trying to download the free trial of Adobe Acrobat XL Pro.  I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."  I've repeatedly tried getting a new installer file, but get the same message every time.

    K_don52 and Ande8135 please remove your current installation of the Adobe Download Assistant and reinstall.  You can find more details in the known issues section of Troubleshoot Adobe Download Assistant.

Maybe you are looking for