Adobe Acrobat XI Ribbon PDF issue

Hi,
We have Acrobat XI and Word 2010, and having issue using the Adobe Ribbon to create the PDF Files from Word.
The Issue is
When The Word Document with Watermark is converted to PDF using the Adobe Ribbon. The Watermark is getting removed somehow but all the contents are the on the PDF.
If i use the Print Option to create the PDF. Everything is getting printed to PDF.
Please someone can help on this issue.

Thank you for the Prompt response.
Print to paper is fine as it prints the water mark.
I also tried from several PC to convert the Doc to PDF using the Adobe Ribbon but with same result "no watermark"

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