Adobe AcrobatPro XI Crashes
Why does Adobe Acrobat Pro XI crash when I try to use the Fill In & Sign tools? I am working on an iMac and just recently upgraded the OS to X Yosemite.
Download the offline installer http://get.adobe.com/reader/enterprise/
Similar Messages
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Adobe Bridge CS6 crashing before starting 5.0.2.4
Hi there,
Adobe bridge is crashing for me before even starting.
I'm running as an Administrator on Windows 7x64 and using the latest version of Bridge, 5.0.2.4
It came with Adobe inDesign 8.0.2 which works perfectly, the only problematic app on the workstation is Bridge.
I do have a version of Adobe Photoshop CS2 also installed. I understand this was an issue that was supposedly patched by Adobe a year ago reading up on the forums but this problem still obviously exists.
Even uninstalling all CS2 products and running CCleaner to wipe out all registry references to CS2 does not fix Bridge CS6.
Adobe, please advice on what to do nextSystem Info:
Windows 7 x64 SP1
Dell T1650
8GB RAM
Xeon E3-1220 V2
Crash log;
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 5.0.2.4
Application Timestamp: 50d99f7a
Fault Module Name: StackHash_59c3
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000374
Exception Offset: 000ce6c3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 59c3
Additional Information 2: 59c39f5460f96c9e8c0a2e4cf426da4f
Additional Information 3: f054
Additional Information 4: f054c556062bcb3c14c6b443b38515c8
Event Viewer log;
Faulting application name: Bridge.exe, version: 5.0.2.4, time stamp: 0x50d99f7a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1fe0
Faulting application start time: 0x01ce7e8d7553cc63
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: b3e6d539-ea80-11e2-92af-b8ca3a7791fa -
Adobe Bridge CS3 crashes on load in my Windows 7 workstation.
Adobe Bridge CS3 crashes on load in my Windows 7 workstation.
I recently completely removed, deactivated and reinstalled all my Adobe Creative Suite CS3 Master Collection to solve some problems with other application from the suite and now I'm surprise Bridge continues to fail. In my portable workstation the same software (Bridge) uses to work.
I tried launching Bridge under several compatibility modes. All failed.
Is there any know bug I should be aware of? Any fix?
Is this a common problem?Curt Y. Thank you for your answer.
It was only Bridge who was crashing. It failed to load and Windows was giving an error message.
I tried your suggestion, and resetting all options in the reset window it now loads. It was as simple as that. -
Adobe Muse keeps crashing every time I publish any website all of a sudden
Adobe Muse keeps crashing every time I publish any website all of a sudden. Not just for the website I was working on but now all my websites. It was working perfectly fine and when I hit publish it just crashes. I have multiple copies and different websites and they are all crashing when I try to publish. It seems like it is not an error for just the one website I was working on but the entire program is not functioning correctly. Here's a screen shot of the error.
Mac or Windows? What's the error that appears? If it's an Apple Crash Report, please copy/paste the first few pages of it here.
I strongly recommend against it (for multiple reasons below) but if you uninstall Muse, then go to the Creative Cloud Desktop App, and choose "Previous Version" in the Find New Apps section there will be a dropdown arrow next to the Install button. That dropdown will list all versions of Muse.
If you've saved over top your existing file using the current version, reverting Muse won't work, since older versions cannot open files saved from newer versions. If you've don't significant work in the current version, that will be lost because you'll have to go back to the file as last saved using the prior version of Muse. Finally, there's a significant probability that error/crash is related to content in the file, network configuration, or other outside forces and if that's the case reverting won't avoid the error/crash.
If you share more info about what error you're encountering, I expect we can determine a workaround/solution. -
Adobe After Effects Crash! Help! SOS!
hello, thanx for reading this question. id like to come to the point, i have just installed adobe after effects cs3 pro v8.0.0 on my pc and its working fine, until yesterday when i tried to import a video file which is in .avi format. i can tell you surely that i did nothing of consequence to the working of the program before i tried importing it! but when i double clicked the file i wanted to import, adobe after effects crashes and gives me one more chance at saving the project i was working on before freezing. i had to click close and end now to shut the program down. everything else works fine on the program except when i try to import a video file! ive heard people saying that you need to delete or reset your preferences and that would solve your problem but if that is the solution, how do i do it, and if it isn't the solution what do i do? thanx a lot for reading this question and hope u reply to it with a solution! thanks, ciao!
First, make sure you run the Adobe Updater to install any software updates. Then, try transcoding your .avi into a different format/codec. The .avi could be using one of a variety of problematic codecs. To transcode it, use Quicktime Pro, or a variety of other transcoding options (google for various software that will do this for you).
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Adobe flash CS6 crashes when using the type tool or Editing word all the time... please help!
Nobody can tell you anything without proper system info or other technical details. The standard answer with all text issues simply is, that you have a "bad font" on your system and need to get rid of it.
Mylenium -
working in adobe illustrator - computer crashed - will not soft boot or reset PRAM - should i reinstall from CD snow leopard 10.6.3? I have an extra hard drive in my MAC with time machine on it set to do auto back ups. How do i recover ?
Well first you have to figure out what is wrong with the machine and solve that problem first.
Your post is very vague on what occured, and there are many types of "crashes" it really depends upon what see on the screen and what the hardware does, we can't see it to tell you, so you have to tell us.
I suggest you run through these user tips and provide more information about your hardware.
Disconnect the TimeMachine drive for now
..Step by Step to fix your Mac
Help us to help you on these forums
Create a data recovery/undelete external boot drive
If this is going way over your head, there are local PC/Mac techs that will assist you for a fee, Apple only does hardware repairs and is advised to use them if you discover it is, especially if under warranty/AppleCare.
Hard drive and RAM upgrades can be handled yourself or by a outside tech in many older models of Mac, but don't expect Apple to cover the new parts.
Install/upgrade RAM or storage drive in Mac's -
I just started using adobe premiere so sorry if I don't know what I am talking about. Every time I try to preview stuff on the timeline or render a video, adobe premiere cc crashes. If I try to make the video, put it in queue and start the queue it still tells me it has stop working even if I closed it and only have media encoder open. Even then I can not render anything. I have re-installed it, tired to use different GPU drivers, CPU drivers, sign out and in to creative cloud. Nothing has worked. If you know a way this could be fix please let me know. Specs: i5-2320 @3.00GHz, 8GB Ram, 1TB Hard Drive, GTX 660 and all of it is on Windows 7 64-bit.
EDIT: Just installed Quick Time to see if that would help. Did not help at all.This is the message it tells me when it crashes well I'm trying to render.
Files that help describe the problem:
C:\Users\Ryan\AppData\Local\Temp\WERB261.tmp.WERInternalMetadata.xml
C:\Users\Ryan\AppData\Local\Temp\WERC8FE.tmp.appcompat.txt
C:\Users\Ryan\AppData\Local\Temp\WERCED8.tmp.mdmp
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt -
FireFox opens & Adobe Flash Plugin crashes in a WOT "automatic" download.
WOT “automatically downloads” on a separate tab every time I start FireFox. Almost every time I start FireFox the Adobe Flash Plugin crashes in the WOT automatic download and ties up my PC. The problem does not occur with Internet-Explorer which I seldom use.
1- I removed WOT and re-installed it, but it continued the same.
2- I reinstalled the Adobe Flash Plugin which I always keep up to date.
3- Please work this out.
4- Why must WOT automatically download on a separate tab every time I start FireFox? It is very annoying.
Thank you for all you do. Have a blessed day, Steve Lahey.We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import. I might be able to save the file if I do not try to select anything other folder than the current folder that opens (last opened). I do not use the cover view option (I see some have had problems with that), but almost always have it in list view.
Is there some setting I need to set or is there a fix for this somewhere?
Also, is it just me or does it seem like Mac crashes more now with Maverick than before?Here is a portion log from Photoshop CC from Step 1
Date/Time: 2013-11-22 19:22:56 -0500
OS Version: 10.9 (Build 13A603)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.1.2 (14.1.2.427)
Parent: launchd [205]
PID: 437
Event: hang
Duration: 1.16s (process was unresponsive for 9 seconds before sampling)
Steps: 12 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Fan speed: 798 rpm
Free pages: 338236 pages (+1861)
Pageins: 16 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [437]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [205]
UID: 501
Task size: 55405 pages
CPU Time: 1.087s
Note: Unresponsive for 9 seconds before sampling
Thread 0x3216 DispatchQueue 1 priority 0-35 cpu time 1.086s
12 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
12 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
12 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
12 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
12 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
12 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
12 -[NSApplication run] + 646 (AppKit) [0x7fff86dfea29]
12 ??? (Adobe Photoshop CC + 23836328) [0x1016bb6a8]
12 ??? (Adobe Photoshop CC + 23833549) [0x1016babcd]
12 -[NSApplication sendEvent:] + 2021 (AppKit) [0x7fff86fae744]
12 ??? (AdobeOwl + 223946) [0x1043f6aca]
12 -[NSWindow sendEvent:] + 3721 (AppKit) [0x7fff8700df71]
12 ??? (Adobe Photoshop CC + 24599380) [0x101775b54]
12 ??? (Adobe Photoshop CC + 24595429) [0x101774be5]
12 ??? (Adobe Photoshop CC + 547869) [0x100085c1d]
12 ??? (Adobe Photoshop CC + 541782) [0x100084456]
12 ??? (Adobe Photoshop CC + 9041949)
I also see this message:
*** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj.NSMenu.m:865
Also, here is a .hang report that I found
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Process: Adobe Photoshop CC [939]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
11 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
11 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
11 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
11 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
11 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
11 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
11 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
11 ??? (Adobe Photoshop CC + 554787) [0x100087723]
11 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
11 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
11 ??? (Adobe Photoshop CC + 551140) [0x1000868e4]
11 ??? (Adobe Photoshop CC + 1096492) [0x10010bb2c]
11 ??? (Adobe Photoshop CC + 1066245) [0x100104505]
11 ??? (Adobe Photoshop CC + 1106928) [0x10010e3f0]
11 ??? (Adobe Photoshop CC + 9028189) [0x10089c25d]
11 ??? (Adobe Photoshop CC + 543403) [0x100084aab]
11 ??? (Adobe Photoshop CC + 9047434) [0x1008a0d8a]
11 ??? (Adobe Photoshop CC + 539561) [0x100083ba9]
11 ??? (Adobe Photoshop CC + 23909304) [0x1016cd3b8]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 26858074) [0x10199d25a]
11 ??? (Adobe Photoshop CC + 26851948) [0x10199ba6c]
11 ??? (Adobe Photoshop CC + 26855800) [0x10199c978]
11 ??? (Adobe Photoshop CC + 2771725) [0x1002a4b0d]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 2351757) [0x10023e28d]
0x100000000 - 0x103bb5f07 com.adobe.Photoshop 14.1.2 (14.1.2.427) <CC99E953-1231-383F-BC67-BCE95BA4E2A7> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
0x106bf3000 - 0x107282fef com.adobe.PlugPlugOwl 4.0.1.34 (4.0.1.34) <762B5A6D-E532-3EDD-9E8C-6A52F77BF985> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
0x10ff7d000 - 0x10ffffff7 MultiProcessor Support <551607FA-AC71-39ED-871E-0F26335ADF89> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x116600000 - 0x116848ff7 com.adobe.PSAutomate 13.0 (13.0) <C674EBC3-36AA-368A-B400-0EB597CC8F23> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/ScriptingSupport.plugin/Contents/M acOS/ScriptingSupport
0x1168cb000 - 0x1168d9fff com.adobe.boost_threads.framework 7.0.0 (7.0.0.0) <C44EEFDE-8A50-303A-8DF6-197E37C34DFC> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x118bb8000 - 0x118c19ff7 com.adobe.dvatransport.framework 7.0.0 (7.0.0.0) <0BF14F9A-4525-3A85-8F11-174E23A01D57> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x11cfdd000 - 0x11d227fff com.adobe.dvacore.framework 7.0.0 (7.0.0.0) <DE7B7941-89B3-3A19-A7BE-28E9BB2BC2DD> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaem on.app/Contents/MacOS/AdobeCrashDaemon
Parent: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Not sure if any of this helps... -
Adobe Bridge CC crashes when opening file with Photoshop CC or Camera RAW!
Adobe Bridge CC crashes when opening file with Photoshop CC or Camera RAW!
- Tried to Reset the preference with CTRL + Click.
- It's just new clean install didn't do anything with it yet.
- Windows 8.
Any help?Just that one project, or any project? Can you create new projects?
-
Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still crashes. Anybody else experience this? email:[email protected]
Hi bigd_bud,
Can you see if the solutions in this post help?
Re: Adobe Extension Manager crashes on mac 10.8
Thanks,
Preran -
adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?
Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process: Adobe Updater
Path: /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier: "com.Adobe.ESD.AdobeUpdaterApplication"
Version: Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type: X86 (Native)
Parent Process: launchd
Responsible: Adobe Updater
User ID: 501
Date/Time: 2014-11-21 12:39:47.691 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93982952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x96f15167 pthread_kill + 101
2 libsystem_c.dylib 0x940f029c abort + 155
3 libc++abi.dylib 0x99fe06c9 abort_message + 169
4 libc++abi.dylib 0x9a00147d default_terminate_handler() + 264
5 libc++abi.dylib 0x99ffec30 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x99ffe64b __cxa_throw + 116
7 "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8 "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9 "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93983992 kevent64 + 10
1 libdispatch.dylib 0x96f1e899 dispatchmgr_invoke + 238
2 libdispatch.dylib 0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
ss: 0x00000023 efl: 0x00000206 eip: 0x93982952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 - 0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected] -
Adobe PP CS6 Crashes Constantly! PLEASE POST A SOLUTION.
Adobe PP constantly crashes. Counted over 100 today! It freezes shortly after or during the loading of the project assets. At times when it does load, performance is nightmarishly slow. Simple commands takes minutes to be performed but it hangs shortly after anyway, so its a complete redundancy from start to finish.
On top of that, PP constnatly looses rendered files for video previews everytime you exit the software or after few exists. A huge waste of time trying to re-render such a complicated timeline with over 17 tracks of video and effects. After so many versions of PP, a simple smart rendering still remains a top issue and by the way that was among the selling ptuch for CS6!
I see tens of other posts in the forum with reports of unrelenting crashes, followed all suggestions and performed every troubleshooting I could think of under the sun, to no avail. Is there a solution for this problem? Things like trashing preferences, deleting cache files, etc do not work, so I ask the staff to provide a link to some meaninful troubleshooting document and not paste a general answer for the sake of having answered the question.
-I've disabled CUDA and Nvedia Mercury Engine Playback alltogether for Software Acceleration Only since Adobe admits the bug. Great to know investment in Nvedia was a total waste for the so called greater perfromance.
- Set the memory to memory instead of perforamnce and vice versa. No difference.
- Reduced and increased RAM available to PP. No difference. I have 32GB of RAM installed but at the most PP uses 9GB.
- Deleted and re-rendered work area files, media cache and the entire media cache folder. Premire crashed hundreds of times until it re-rendered and conformed all audio files. The Media Files folder keeps balooning in size even though the number of files in the project hasn't changed.
- Ended up creating a new project, imported the master sequence from the troubled project, still no luck.
- Nesting the sequences doesn't fix the issue either.
- Ended up wiping out the whole system, reinstalled OS and Adobe CS6, and problem is still there.
- I am on Mountain Lion, a very fast Macpro desktop with solid state drives and have the latest PP updates installed. No plug ins whatsoever so risk of intereference is out the window.
- I work with GOP based AVCHD media, MPEG2 transport stream
- Restarting the system never fixes anything. If anything it prompts the software to re-index all files from scratch adding to the wait times upon loading a project.
- Problem is present with other projects I load so its not a corrupt file issue, its some kind of an incidious bug. The only projects that open fine are the small ones with less than 15 minutes of content (although complicated effects).
So PP can't handle a large project or this is a known bug? Please someone experienced in troubleshooting point me at a solution. In the middle of a large project and this has disabled the production schedule altogether.
The software was fine up until tihs problem showed and other forum reports report the sudden appearance of this malfunction. I cant think of anything that might have changed, other than progressing with a complicated project in terms of effects, etc. After many hangs and restart of the software, without any apparent explanation, PP loads and funcitons as it should only once, works fine for a while and then crashes and you have to restart the project many times more until you get it to stabalize (up to a hundred or more). I don't know what keeps the project sluggish and what makes it all go away on very rare occassions. Its a total mystery. During the sluggish period, monitor activity shows that premire is doing something but I've confirmed that its not writing anything to the Media Cache or Media Cashe files folder. The status of media says ALL LOADED and no indexing is going on either, so I am not sure what the heck is tying up PP.What are the specs on your system?
If you're on Windows, please update the driver for your processor. That step has resolved a crash-on-launch for several customers.
Do you have any codec packs or third-party effects or transitions installed?
In the bottom left corner of the "Premiere Pro has stopped working" dialog, there should be a link that reads "View problem details." Please click that and paste just the top few lines here (see the example here: http://forums.adobe.com/thread/1261230?tstart=0)
These threads might have some other suggestions:
http://forums.adobe.com/message/5533149?tstart=0#5533149
http://forums.adobe.com/message/5484148#5484148 -
Adobe Illustrator CS6 crashes with spinning ball on MAC OS X 10.6.8 on new or existing files. Help?
Message was edited by: stanbujakReset your prefs, or with Ilustrator closed move this folder to your desktop
/Users/(YOURNAME)/Library/Preferences/Adobe Illustrator CS6 Settings/
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