Adobe Ae Error 15
Hello,
I was trying to test Adobe after effects CC and decided to install the trial before purchasing and when I try to install the trial the instalation fails and gives me a note saying "Installation encountered an error. Please restart your system and try again.(15)" and the "More Information" link says;
<PRE>Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 6
</PRE>
This happens for both After Effects CC(2014) and Media Encoder CC(2014)
I have tried to restart my computer, and re-install the Creative Cloud installer.
Good question, doesn't look like it does... but in sum this is what you need to do, according to my research:
Run the install again. If the error recurs, then run CS Cleaner Tool and remove all products.
If you need to run the cleaner, here is link with instructions (for both Windows and Mac):
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Date: Thu, 12 Apr 2012 17:10:46 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Air error message when using PSE 10
Re: Adobe Air error message when using PSE 10
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties. Please feel free to respond to this thread if you have any questions about the steps listed within the document. If you could also respond with the specific error message you receive it would be appreciated.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4331328#4331328
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4331328#4331328. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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I am facing this problem, can you recall how did you resolve this, please ? Thank you.
Regards
Kir chern -
A fix for Mac users encountering "unable to reach Adobe servers" error
Seemingly out of nowhere - i.e., not coinciding with any Mac OS, or app updates - I started getting the "unable to reach Adobe servers" error from the Creative Cloud desktop app. Signing into the Adobe website was impossible, too. When I say impossible, I mean it literally - the login window would not display, in Safari or Chrome.
I'm sure this is posted somewhere here, but just in case, here's the solution that worked for me (posted by phatfish81 on Feb 7, 2015 4:35 PM):
https://discussions.apple.com/message/27683395?tstart=0Luciac15720559 have you utilized the steps listed in Sign in, activation, or connection errors | CS5.5 and later to locate the cause of the connection error? If so do you have any questions regarding the steps listed within the document? What type of network environment is your computer located?
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while trying to download adobe reader Error msg: already have a more productive application?
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but if you find no acrobat/reader run the cleaner (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then try and install adobe reader. -
3M App - Adobe Activation Error message - Cannot download ebooks
Please Help Me, Im really missing my eBooks!!
Adobe Activation Error Message is displayed when I select an ebook (that is already checked out and in "my books") to download onto my device so i can read it. Message says "You have reached your activation limit. you cannot read eBooks on this device until an activation is released from another device"
Thru chat and phone I have contacted adobe customer care twice already, the first time they helped me get ebooks downloading in 3M onto my desktop, but my android phone is where i need to download ebooks.! The second guy told me he cant do anything else becuz my Adobe ID is showing 4 remaining activations and he cant reset any activations untili am at the max limit of 6 devices... HELP! I have used 3M on 6 devices but i no longer have access to 4 of them.It is puzzling that the customer care rep said you have 4 remaining device activations on your Adobe ID, but the 3M app said you reached the limit.
Do you have a second Adobe ID or perhaps a 3M ID that you have used in the past? Adobe supports account joining, which allows you to activate a device with multiple IDs (Adobe or third-party), so that you can read books purchased under multiple accounts on a single device.
It's possible that your Adobe ID has 4 remaining activations but that it is joined to another account which has 0 remaining.
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If you do find a second account, you might be able to work around this by having a customer care rep reset the activations for the second account. -
Hi All
Bit of a strange problem this...
When a user presses Check and Send and then intentionally/accidentally double clicks on a field related to a generic service, some of the populated fields go blank and then the message 'Adobe Software Error' pops up and the form is locked in a cycle which can only be broken by terminating the windows session.
Has anyone else experienced this? Why should the form react to anything apart from the back or send buttons when in this mode?
Regards
IanThis is now with OSS.
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Incompatible with Adobe InDesign (Error code: 14)
Hi all,
I've been having major problems with InDesign CS3 and OS 10.5. It always crashes when I try to Place, Export, Save As, anything that requires it to navigate the finder.
Now, while trying to export to PDF, the document froze. So I had to force quit it. Now ANY InDesign file I try to open gives me the error message:
The file "file name" is incompatible with Adobe InDesign (Error code: 14).
Has anyone experienced this? I'm now stuck as I cannot open anything to get some work done.
Thanks in advance.Hi all
I have the excat same problem. Indesign CS5 and also my CS4 comes op with the error code 14.
It qrashes before I get into the program, also when I open it throug the program Icon and not the file.
I have tried:
Restarting
Shot down and take out the power cord for severeal minutes
Deleting the preference files "Defaults" and "SavedData" manualy
Deleting the file "InfoPlist.Strings" in folder "itlproj" which was a folder that keept showing on restart. (it was a italian languae to a dropdown shadow throug Flash CS5)
Remove indesign CS5 and CS4 (with the program uninstall icon) and reinstalled it
I have no clue to what more I can do. Think it could be a system fault. I have the following:
Mac OS X Version 10.6.8
Dual core Intel Xeron
Snow leopard
It just suddenly didnt work. Couldnt copy paste text from a mail into a file in Indesign and then it just crashed. Havent installed any new updates or programs so it is very weird.
Any help would be very much appriciated
Take care
Fustrated Jinnie
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