Adobe AIR app installation issue due to certificate problem on mac 10.9.5

Im trying to upgrade and then reinstall an Adobe Air application but get the error message failing to install due to a certificate issue.
The developer says the fix is to uninstall the app and install again but this also fails.
Checked my machine clock - saved but that didnt work
The adobe AIR uninstaller simply says I have the latest version? Cant seem to delete and reinstall although other adobe air apps work so I dont think this is the issue
I have gone through the troubleshooting guide: Troubleshoot AIR installation | Mac OS but still have the issue?
Any ideas would be great.

I suspect your Mac OS install was an in place upgrade from an earlier version. This is something I would never even consider with a production machine.

Similar Messages

Adobe Air Application Installer.exe Documentation

Hello All,
i am having severe problems retrieving the documentation for "Adobe Air Application Installer.exe"
We have applied as Publisher for Air Apps here:
http://www.adobe.com/products/air/runtime_distribution1.html
and filled out the form
http://www.adobe.com/cfusion/mmform/index.cfm?name=air_distribution2
After that we were hoping to receive documentation about seamless install of air applications, but we are waiting right now ...
So, time is running out, and i need the documentation of the "Adobe Air App Installer.exe"
So far i have managed to silently install an air app:
'$1 -silent -programMenu -location "$INSTDIR" "$TEMP\AirApp.air"' $0
Where $1 is the "Adobe Air Installer.exe" retrieved from the registry
$INSTDIR is the installation target path
$TEMP is a temporary folder, containing the to install Air Application
the above command works fine for clean and empty systems with no prior versions of the application installed.
what i now miss are the return code meanings, ranging from 0..9 where i only know that 0 means success !
And i would like to have a documentation about the
-update
and the
-uninstall
parameters for seamless installation/deinstallation of a whole air app with data

hi there,
i got the documentation also, dunno why they make it so hard
to get it
thank you very much !
greets from joymoney
ck
I was also facing this problem.
Today I got this
http://help.adobe.com/en_US/AIR/1.5/air_runtime_redist/air_runtime_redist.pdf
http://help.adobe.com/en_US/AIR/1.5/air_runtime_redist/air_runtime_redist.pdf

What code signing certificate has to be added for Adobe Air Native Installer?

Hi,
I'm developing Adobe Air application. I need to digitally verify the application to add the publisher's name with the product. I did a little research and came to know that Symantec, Thawte, Comodo, Comodo-Tucows, Digicert, Godaddy and couple of others are doing this.
Yes. I'm talking about the Code Signing Certificate. My question is, What code signing certificate has to be added for Adobe Air Native Installer? The reason is, The native installer will have an extension .exe ( Windows ) and .dmg ( MAC OS X ).
These guys are providing certificate for Adobe Air. For instance, If the application is exported using Native Installer in Windows, The application will have an .exe extension. For this, Can I use the same Adobe Air code signing certificate or Should I go for Microsoft Autheticode ( for .exe ) certificate?
Thanks in advance.

I think comodo code signing certificate is one of the nice option to be added for Adobe Air, as i have seen comodo code signing certificate in other adobe programs. Recently i bought comodo code signing from https://cheapsslsecurity.com/comodo/codesigningcertificate.html, to sign one of my adobe application and it works fine, you can use microsoft authenticode technology with comodo code signing.

HELP! - Can't update Adobe Air Apps - Application Install Error

I have several Adobe Air Apps on my Mac OSX (10.9.4) MackBook Pro. They won't update due to the following Install Error.
"The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."
Following the above instructions, I've been contacting the authors of my Adobe Air Apps and they are telling me that it is not their problem. The Apps should simply update without difficulty.
I searched the "Google" and found no fix other than uninstall and reinstall Adobe Air. Did this and the problem persists.
If you can help me get beyond this issue and back to productivity, I'd be very appreciative.
Thanks!
David

I had a similar problem when trying to install Zinio.air. I have made it all work out. What i did was remove Adobe Air 15 entirely from the Utiliites and Library/ accounts and preferences. I then downloaded Adobe Air 13 and installed and then clicked on Zinio .air and it all installed ok. I also had to temporarily change security settings from Apple approved to Anywhere. All functioning now.

Error message when downloading adobe air app.

I have according to the installation program successfully installed adobe air. I am now trying to download an adobe air app from Jacqui Lawson and keep getting the following message.
"Sorry an error has occurred. The application could not be installed. Try installing it again. If the problem persists, contact the application author."
I have read other comments regarding this matter and tried everything suggested so far. I am still having the same issue.
I am running windows vista 32 bit. All firewall and anti virus are off, UAC is enabled, I have uninstalled and reinstalled the program and I have tried using a different browser. Can anyone suggest anything else to try.

Curtis Baughman
Many of us have encounted this issue. The problem is not confined to a particular version or computer operating. Many homemade remedies and scientific ones have worked for some and not others. The most recent fix was offered by an ID by the name of Maud Barbara and seems to have been the answer for that user and at least one more.
Maud Barbara's fix can be found at the end of the very long thread on the subject found
http://forums.adobe.com/thread/1121947?start=40&tstart=0
The rough Google Translate went
Hello
I had the same problem as you and I just d have the solution:
go to C / program files (86) / common files/OOBE
Rename OOBE by OLDOOBE
and your problem is resolved
You can reinstall the software
What worked for me in this case was none of the above. How I and others navigated this installation problem is documented in the thread cited.
We look forward to your results to see what turned out to work for you.
Thanks.
ATR

Adobe Air application installation using the bundled runtime installer

Hello.
We plan to develop application for different platforms with Adobe Air and testing installing Air applications with bundled runtime installer on different platforms. It's ok with Windows and Mac OS, but we got troubles with "silent" installation on Ubuntu OS 9.10.
I tried to install Adobe Air application with bundled runtime, like in this document in part "Silent installation":
http://help.adobe.com/en_US/air/redist/WS485a42d56cd19641-70d979a8124ef20a34b-8000.html
using command-line:
"sudo ./MyInstaller -silent simple-air-air-application-1.0-SNAPSHOT.air"
and installation fails. Installation log looks like this:
[setup:2306][INFO] Runtime Installer begin with version 2.6.0.19140 on Linux x86
[setup:2306][INFO] Commandline is: -silent simple-air-air-1.0-SNAPSHOT.air
[setup:2306][INFO] No installed runtime detected
[setup:2306][INFO] Invoking Application Installer for combined install
[setup:2306][INFO] Launching subprocess with commandline /tmp/air.QMrLZl/build/opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /tmp/air.QMrLZl/build/opt -silent -withRuntime -url file:///tmp/air.QMrLZl/simple-air-air-1.0-SNAPSHOT.air
[setup:2306][ERR] Subprocess app installer failed (-1)
[setup:2306][ERR] Runtime Installer end with exit code 7
P.S. We tried do the same on Linux Mint 10. Everything's fine, application getting installed well.

Thanks for the reply and solution MrSykes.
I uninstalled adobe AIR and ran a file and registry cleaner to delete any left over files and installs.
Then installed the v.15 Adobe AIR beta as recommended.
The cleaners I used (ccleaner & jv16 power tools) did find some temporary install files and remnants of the Video Alchemy install.
Tried the install again and still no installation window displays.
I'm running Windows 7 on my PC and even changed the installation file compatibility to Windows XP service pack 2 to no avail.
Funny that it installed fine on my notebook with Adobe AIR latest version running Windows 7.
I'm watching task manager as I'm attempting the install and videoalchemy.exe has some cpu usage then drops to zero activity.
Then Adobe AIR application Installer starts up then cycles to zero cpu activity.
I'm stumped on this one :-(
Thanks again for investing the time on my behalf.
Regards
Stephen

Admin Rights for Adobe AIR apps

Which Admin rights are needed on a system to install a .AIR file on a system? In our Enterprise scenario users do not have Admin rights on the system. And whenever user tries installing an AIR app an error is thrown for the same. I want to know what are the least (Admin) rights that we need to give to a user on a WindowsXP system so that he can install air apps?

Hello,
Unfortunately, there isn't a simple answer to this question because AIR isn't in complete comtrol over the full set of files and registry keys touched during an install - we rely on Windows Installer for that. However you can find additional information about this at:
Does Installing an AIR Application Require Admin Rights?
What are Administrative Rights, Anyway?
You might also want to vote for this idea: Installation of Adobe AIR apps without having administrative privileges
Hope this helps,
Chris

Adobe AIR Apps + Safari = Very slow

Hi everybody,
I'm experiencing a strange behaviour of my Adobe AIR Apps on iPad. I've tested several Apps now (one GPU-Heavy Game, one CPU-Blitting App, one pretty standard Puzzle) and all of them do have the same issue - as soon as Safari is running in the background it sometimes (not always.. and most likely on iPad1) slows my App down to 1fps. Until I close Safari again. I haven't ever seen any other App doing so, thus I believe it's an Adobe AIR bug. Maybe only on iPad though.
Does anyone know why this happens or if I can get around of that? Besides my Apps run superfast.
What I've tested so far is:
- My memory usage is ~4mb. Doesn't seem to bother him if it's more or not
- My GPU-Cache is held quite low (but even with empty GPU Cache this issue appears)
- I'm using an Enter-Frame in all my apps which simulates the rendertick. Maybe this may be the fault?!
Many thanks in advance,
Marvin.

Furthermore:
- if the iPad was restarted you can have opened any iOS system-app without slowing down the Adobe AIR app
- nevertheless after some hours this bug occurs again.
Our game is in stores now: http://itunes.apple.com/us/app/ifunnel-frenzy-hd/id457822239?mt=8 and many people send us bugreports because of it. As soon as I'm telling them to close iOS system-apps things work superfine again.
You can download and test this bug for yourself - I think this might be pretty self-explaining then.
I'm a bit struggling how to solve this.. honestly.

Adobe air apps cannot be installed

Hi,
I have trouble with my PC to install any kind of adobe air app. When I start to install a Adobe air app, I get the UAC request and I confirm it but then the Adobe Air Application Installer.exe *32 is hanging and doing nothing.
When I repeat the process another Adobe Air Application Installer.exe *32 instance is started.
Here is my equipment and what I tried:
Equipment:
Windows 7 professional SP1 64 -Bit
- Reinstalling Adobe air with Revo Uninstaller(cleaning registry) and installing it new with Admin rights.
- Installing Adobe air in Windows XP Sp3 mode
- Multiple apps were tried and when I start them with the SDK, they are working fine.
- No information are available in the windows eventlogs
Any idea how to solve it or any possibility to start a debug tool to get more information?
Thank you in advance for any input and help!
Cheers,
Dominik

Hi Chris,
I appreciate your support!
Sadly the Microsoft Install and Uninstall Fix It tool does not work, adobe air is still hanging during the app installation.
This is what I have done:
1. Uninstall Adobe air with the Microsoft Tool
2. Install Adobe air new
3. Try to install the app SmartClient.air -> Did not work
4. Try to install the app DesktopiPhone.air -> Did not work
Now I have 4 Adobe air instance in the task manager(see screenshot)
2* Adobe Air Installer
2* Adobe Air Application Installer
Here the install log file:
[2012-09-25:08:54:39] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
[2012-09-25:08:54:39] Commandline is:
[2012-09-25:08:54:39] No installed runtime detected
[2012-09-25:08:54:41] Relaunching with elevation
[2012-09-25:08:54:41] Launching subprocess with commandline c:\users\sd000037\appdata\local\temp\airb183.tmp\adobe air installer.exe -ei
[2012-09-25:08:54:43] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
[2012-09-25:08:54:43] Commandline is: -stdio \\.\pipe\AIR_4324_0 -ei
[2012-09-25:08:54:43] No installed runtime detected
[2012-09-25:08:54:43] Starting silent runtime install. Installing runtime version 3.4.0.2540
[2012-09-25:08:54:43] Installing msi at c:\users\sd000037\appdata\local\temp\airb183.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2012-09-25:08:54:45] Runtime Installer end with exit code 0
[2012-09-25:08:54:45] Elevated install completed
[2012-09-25:08:55:46] Application Installer begin with version 3.4.0.2540 on Windows XP x86
[2012-09-25:08:55:46] Commandline is: "D:\Arbeit\SmartOffice\0.07.23 MAIN_10082012_001_BETA\SmartClient.air"
[2012-09-25:08:55:46] Installed runtime (3.4.0.2540) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-09-25:08:57:27] Application Installer begin with version 3.4.0.2540 on Windows XP x86
[2012-09-25:08:57:27] Commandline is: D:\Arbeit\SmartOffice\DesktopiPhone.air
[2012-09-25:08:57:27] Installed runtime (3.4.0.2540) located at c:\Program Files (x86)\Common Files\Adobe AIR
Thanks,
Dominik

No Adobe air app will run Only Flash Web browser....

So I have re-installed Flash Builder So when I try and run a Adobe air app from the Flash Builder It brings up a prompt everytime saying - If the program is already running, close it before attempting to run. When I kill the Adobe Air debugger in the Task manager it pops up again saying If the program is already running, close it before attempting to run.
After waiting a few moments from trying again I get a message: Unable to connect to the Application to fetch profile data. Please try profiling the application again.
With Flash based - web browser apps - they run fine with no issue. How ever its only adobe air - desktop apps that run this way. This is the third time I have installed FB 4.5 on Windows 7 64 bit. last night it was all woprking fine I was able to debug my Flash Application and everything was working - it has been doing this all day.

I had the same issue suddenly today
After hours of scratching my head - and just before re-installing FlashBuilder 4.5 - I found this suggestion
I had an entry in the "mm.cfg" file:
PreloadSWF=C:\Users\<USERNAME>\AppData\Roaming\Mozilla\Firefox\Profiles\9us94hs0.default\e xtensions\[email protected]\chrome\content\flashfirebug\flashfirebug.swf
- I deleted the line and it now works
---- aaarrrrggghhh - wasted time
thanks

Acrobat Installation Issues due to Computer Switch

My surface bit the dust last week and I had to replace it. Downloaded acrobat successfully tot eh surface but then that apparently cut off access to the adobe pro on my home computer.
How do I get acrobat re-installed without the "you don't have a license" error message.
I am on a subscription plan
P

licensing issue-the system does not recognize that I have a license so I would love to eb able to speak with a real person so they coudl go and look at my purchase and fix the problem.
I'll be calling on Monday- right now I am using a trial version again but need to fix before the 39 days are up Peter Collopy, CSP, CIH, CHP
Damariscotta, ME518.859.1944 (cell)
From: RahulTyagi4you <[email protected]>
To: Peter Collopy <[email protected]>
Sent: Sunday, March 1, 2015 5:30 AM
Subject: Acrobat Installation Issues due to Computer Switch
Acrobat Installation Issues due to Computer Switch
created by RahulTyagi4you in Acrobat Installation & Update Issues - View the full discussionHi Peter Collopy, Is Acrobat properly installed on your system?Please confirm if you facing installation issues or licensing issues? Regards,Rahul Tyagi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7240431#7240431 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7240431#7240431 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Need better alternative to Adobe AIR Application Installer

In order to build a double-clickable desktop application,
apparently one has to use the Adobe AIR Application Installer. This
is bad for a few reasons:
It's not scriptable.
It hard-wires the name of the swf file to load into the
generated binary.
For Mac OS X, the "swf launcher" should be a simple "launcher
stub". The name of the swf file to load should be read from the
Info.plist file. If it did this, then the stub could be the same
for all applications. For Windows, there could be a simple XML
config file in the same directory as the app that serves the same
purpose as Info.plist on the Mac.
I hope Adobe addresses this soon.

quote:
Originally posted by:
mattkane
How about creating your native launcher app with the whole
AIR client in the Resources folder. When you launch your app it
launches your server executable, then after its done its stuff it
launches the AIR app.
You could make the launcher app itself headless so you don't
get two dock icons.
This doesn't address the need to have a non-GUI alternative to
the Air Application Installer so builds can be completely
automated.
It definitely breaks the drag-and-drop of a file onto the
application's icon.
I never said I have 2 Dock icons. (I already solved that
problem by making the server "faceless" by setting LSUIElement to 1
in the server's Info.plist.)
Why do I want completely automated builds? Aside from the
ease of just being able to type "ant" and press Return, any real
development group has things such that a "build machine"
automatically rebuilds the app (on all platforms) after ever
developer check-in to check for accidental build breakage. Those
builds also become available to QA for them to test.
Ever time some new development tool comes out where the
authors provide a GUI tool (presumably because they think GUI =
easy), I have to wonder, "What were they thinking?" If the authors
are themselves developers, how can they not see how crippling not
providing an all-command-line tool-chain is? Don't all non-trivial
development groups do automated builds as described above? The only
answer I can think of is that some
PHB
somewhere thought it would be a "neat idea" to have an
"easy-to-use" GUI application (because that sells to other PHBs).
As to drag-and-drop: presumably, the swf launcher that gets
generated properly handles drag-and-drop of files onto the
application's icon and Does The Right Thing when it happens (where
"right thing" usually means simply opening the document dropped
onto the icon). Now, since my launcher gets launched instead, that
breaks drag-and-drop unless I implement that functionality myself.
The way I've implemented my launcher is such that, after the
fork(), it's the parent process that exec's itself into the client
thus keeping the original process ID. The hope is that Launch
Services on the Mac, when handling and drag-and-drop event, will
send said event to the original process -- which is now the client
-- and everything Just Works. I have yet to get around to testing
this (I'm busy with other things at the moment); but, if it turns
out that my hope isn't fulfilled, well then I can fall back to
keeping my launcher running to get and forward the OpenDoc
AppleEvents from my launcher to the swf launcher.
So, anyway, back to my original plea: Adobe,
please just give us a command-line replacement for the Air
Application Installer (preferably just a launcher stub that reads
Info.plist). Thanks.

Adobe AIR Apps Won't Install!!! Help!

Please help me. Whenever I' try to install adobe air apps i get an error message:
"Something went wrong trying to install this application. Please install the latest version of Adobe AIR from http"//www.adobe.com/go/getair and then try again."
I've downloaded the latest version of adobe air every time and all it says is that my version is up to dat. It still doesnt work. Please help!

According to Adobe system requirement website, AIR is not compatible with os 10.5.7 - http://www.adobe.com/products/air/systemreqs/
Also any issues you have with Adobe products, try their forums - http://forums.adobe.com/index.jspa

How to fix sound delay in adobe air apps?

I am working on this drummer game where the user has to repeat what he listens by tapping on the thouchscreen, but there´s a noticeable delay on Android and iOS. The same game I had it working fine on AS2 for PCs. I don´t know whats the problem in adobe air apps. I hoe someone can help me.

Unfortunately, I do not own an iOS device and from my understanding, you have to have a developer account just to be able to test apps on your device, even if you have no intention of ever publishing something on the store. Correct me if Im wrong on that, but everything I have seen is that the only way to test apps without a developer account is to have a jailbroken device.
I have been building an audiobook player on and off for a while now and tested it on a Galaxy Nexus, Nexus 4, and Nexus 5 in addition to my Moto X. None of those ever experienced any noticeable delays in playback. That is why I was wondering if it is a per device issue. Or it could be that I have just always used vanilla (or extremely close to it) Google Android devices. I understand that the devices I have tested with are most likely in a very low percentage of active devices used aside from the Moto X. I was basically just wanting to jump in to provide my notes on the issue, the device I tested with, and my experience.

License Keys for Adobe Air Apps

Many software applications require the end user to input a valid license key before proceeding with the installation. I have yet to come across an Adobe AIR application that employs this mechanism.
The question is how can i integrate such a mechanism into an adobe air app?

Two options:
a) Build a licensing verification scheme yourself
b) Use a 3rd party tool, such as NitroLM or Sharify or Shibuya

Adobe AIR app installation issue due to certificate problem on mac 10.9.5

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