Adobe AIR Browser Based Help Edit Home Button URL
I'm using the unipane template for my adobe air browser based help, and need to edit the URL that the home button uses. Currently, the home button will take me to a page displaying a table of contents structure instead of the default topic I use as the homepage.
Is there a way to edit this url that the home button in the unipane template?
Thank you,
Jerry
Not that I know of. I guess if you hacked the installed AIR help you might find a way of doing it but that hack would have to be done on every PC after installation. Obviously that is a non-starter.
The more people who request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge
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I'm having an issue where the output (Adobe Air browser based help) is not rendering properly on the IIS Server 7.5 that it is published to.
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If memory serves, Browser Based AIRHelp uses Flash elements like FlashHelp does. I recall a few years ago that FlashHelp had the same issues on some servers. Further, if memory serves, the fix was to ask your web server folks to tweak the server by adjusting the MIME types so it will properly serve Flash items.
Adobe used to have a KB article on this. Unfortunately, time seems to have caused it to evaporate. Grrrrr
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Why don't our links work in browser based help?
We are using RH8, Windows 7 and outputting to browser based AIR help.
We cannot get our links to work in browser based air help. These are links between projects. Links within projects work fine.
We output our help and it worked fine on our test system. We tested it on another system and it worked fine.
However, when we attached it to our application, the links between projects did not work.
We think it might have something to do with the address, which looks something like this
http://199.166.111.177/smartc/smartsol/mgproj/ etc. etc.
When we set up the links they were set to something like this
../../../smartc/smartsol/mgproj/ etc. etc.
We are thinking this might be the problem.
Our question is - is there a universal naming convention that will allow us to publish our help anywhere.
We don't put our help on a server and have people access it that way. We provide the help file and let the user put it anywhere they want.
I may not be saying this correctly.
any help is appreciated.
PatI'm having a similar problem, if I understand the original question, in accessing my AIR help from a server ...
Background:
In RH8 html, I've been creating a Web Help project have successfully integrating it into our product for a couple of years now (thanks to all on the forum who've helped me with bugaboos along the way, Peter et al!). The project is bundled in with our software and pushed out to our hardware device (let's call it a router) and the user can access their router's UI via a custom path and use the help when needed from their home network and remotely.
Today I've been looking at changing over to an AIR help end product to replace the Web Help project. In my initial tests, using the exact same project I'm using for the Web Help, when I push the AIR help out to my test bed I see a blank page when I access it. I'm using the same path and same files and have flushed my browser cache. When I build it, it is set as a "Browser Based Help". My thinking is something along the lines of certificates / security etc. but don't know and don't see a setting.
Any suggestions would be appreciated!
Update:
I may have a solution ... a developer noticed that in one of the .js files a file names "AC_OETags.js" was listed with caps. If you are running apache on your server it will not like the capitalization in referenced in the file (the actual name of the file can have caps). Once the link to the file was made lower case the help system worked as designed.
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Hi,
We have generated a Browser Based help with RoboHelp 9.
We want to deploy/configure the help in a server and give the URL of the same to the users to access. How this can be done. Kindly suggest.
With thanks and regards,
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You or your developers will need to deploy the help on a the server that the users will access it from. Basically that means copying all the the files from the SSL folder where you generated the Browser Based Air Help to the server (or as Jeff suggested publish the help when it is generated).
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Kind Regards
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Can you tell me how to displays my browser based help?
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PatHi there
Oh the joys of working in largely uncharted waters! (I'm talking AIR Help)
Sorry, but about the only thing I'm able to help with here is the Publish button. You stated that Publish was available for you but not your co-worker.
Publish will only be available if you have defined a Publishing Destination in the Single Source Layout properties. The question in my mind is to ask if you and your co-worker are opening the same project. If so, I would be assuming Source Control is involved. And if you both have the same project, it's a bit of a mystery as to why Publish isn't enabled.
But if you are each working on separate projects, I can totally understand that, because Publish settings are configured on a "per project" basis.
Cheers... Rick
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I downloaded town of salem off steam, when i tried to run it it said i needed to get/update adobe air, so i though thats not too hard, when i procceded to download it and install it a message came up saying "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." i searched all over your fourms and one thing kept coming up, download microsoft fix it. So i did, i ran it and uninstalled adobe air from my computer, because i already had a older version. Then following the fourms guidlines i re-downloaded adobe air installer and it still didnt work. Im very much so angry at this so please help me. Here is my logs
[2014-12-30:20:17:59] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:20:17:59] Commandline is:
[2014-12-30:20:17:59] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:18:05] Relaunching with elevation
[2014-12-30:20:18:05] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air810b.tmp\adobe air installer.exe -ei
[2014-12-30:20:18:05] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:20:18:05] Commandline is: -stdio \\.\pipe\AIR_8448_0 -ei
[2014-12-30:20:18:05] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:18:05] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
[2014-12-30:20:18:05] Installing msi at c:\users\brody\appdata\local\temp\air810b.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:18:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:18:08] Rolling back install of c:\users\brody\appdata\local\temp\air810b.tmp\setup.msi
[2014-12-30:20:18:08] Rollback complete
[2014-12-30:20:18:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:18:08] Runtime Installer end with exit code 7
[2014-12-30:20:18:18] Runtime Installer end with exit code 7
[2014-12-30:20:18:27] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:18:27] Commandline is:
[2014-12-30:20:18:27] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:18:32] Relaunching with elevation
[2014-12-30:20:18:32] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airf6c6.tmp\adobe air installer.exe -ei
[2014-12-30:20:18:32] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:18:32] Commandline is: -stdio \\.\pipe\AIR_11028_0 -ei
[2014-12-30:20:18:32] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:18:32] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
[2014-12-30:20:18:32] Installing msi at c:\users\brody\appdata\local\temp\airf6c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:18:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:18:33] Rolling back install of c:\users\brody\appdata\local\temp\airf6c6.tmp\setup.msi
[2014-12-30:20:18:33] Rollback complete
[2014-12-30:20:18:33] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:18:33] Runtime Installer end with exit code 7
[2014-12-30:20:18:40] Runtime Installer end with exit code 7
[2014-12-30:20:19:15] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:19:15] Commandline is:
[2014-12-30:20:19:15] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:19:18] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:19:18] Commandline is:
[2014-12-30:20:19:18] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:19:21] Runtime Installer end with exit code 6
[2014-12-30:20:19:26] Relaunching with elevation
[2014-12-30:20:19:26] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airb498.tmp\adobe air installer.exe -ei
[2014-12-30:20:19:26] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:19:26] Commandline is: -stdio \\.\pipe\AIR_11420_0 -ei
[2014-12-30:20:19:26] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:19:26] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
[2014-12-30:20:19:26] Installing msi at c:\users\brody\appdata\local\temp\airb498.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:19:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:19:27] Rolling back install of c:\users\brody\appdata\local\temp\airb498.tmp\setup.msi
[2014-12-30:20:19:27] Rollback complete
[2014-12-30:20:19:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:19:27] Runtime Installer end with exit code 7
[2014-12-30:20:19:48] Runtime Installer end with exit code 7
[2014-12-30:20:19:56] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:19:56] Commandline is:
[2014-12-30:20:19:56] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:19:59] Relaunching with elevation
[2014-12-30:20:19:59] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air524d.tmp\adobe air installer.exe -ei
[2014-12-30:20:19:59] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:19:59] Commandline is: -stdio \\.\pipe\AIR_916_0 -ei
[2014-12-30:20:19:59] Installed runtime (1.5.3.9130) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2014-12-30:20:19:59] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 15.0.0.356
[2014-12-30:20:19:59] Installing msi at c:\users\brody\appdata\local\temp\air524d.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:20:00] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:00] Rolling back install of c:\users\brody\appdata\local\temp\air524d.tmp\setup.msi
[2014-12-30:20:20:00] Rollback complete
[2014-12-30:20:20:00] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:00] Runtime Installer end with exit code 7
[2014-12-30:20:20:07] Runtime Installer end with exit code 7
[2014-12-30:20:20:39] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:20:39] Commandline is:
[2014-12-30:20:20:39] No installed runtime detected
[2014-12-30:20:20:41] Relaunching with elevation
[2014-12-30:20:20:41] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airfc80.tmp\adobe air installer.exe -ei
[2014-12-30:20:20:41] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:20:41] Commandline is: -stdio \\.\pipe\AIR_12540_0 -ei
[2014-12-30:20:20:41] No installed runtime detected
[2014-12-30:20:20:41] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:20:20:42] Installing msi at c:\users\brody\appdata\local\temp\airfc80.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:20:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:43] Rolling back install of c:\users\brody\appdata\local\temp\airfc80.tmp\setup.msi
[2014-12-30:20:20:43] Rollback complete
[2014-12-30:20:20:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:43] Runtime Installer end with exit code 7
[2014-12-30:20:20:49] Runtime Installer end with exit code 7
[2014-12-30:20:20:53] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:20:53] Commandline is:
[2014-12-30:20:20:53] No installed runtime detected
[2014-12-30:20:20:58] Relaunching with elevation
[2014-12-30:20:20:58] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air33c6.tmp\adobe air installer.exe -ei
[2014-12-30:20:20:58] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:20:58] Commandline is: -stdio \\.\pipe\AIR_10044_0 -ei
[2014-12-30:20:20:58] No installed runtime detected
[2014-12-30:20:20:58] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:20:20:58] Installing msi at c:\users\brody\appdata\local\temp\air33c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:20:59] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:59] Rolling back install of c:\users\brody\appdata\local\temp\air33c6.tmp\setup.msi
[2014-12-30:20:20:59] Rollback complete
[2014-12-30:20:20:59] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:20:59] Runtime Installer end with exit code 7
[2014-12-30:20:21:17] Runtime Installer end with exit code 7
[2014-12-30:20:28:20] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:20:28:20] Commandline is:
[2014-12-30:20:28:20] No installed runtime detected
[2014-12-30:20:28:22] Relaunching with elevation
[2014-12-30:20:28:22] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air344.tmp\adobe air installer.exe -ei
[2014-12-30:20:28:22] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:20:28:22] Commandline is: -stdio \\.\pipe\AIR_17624_0 -ei
[2014-12-30:20:28:22] No installed runtime detected
[2014-12-30:20:28:22] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:20:28:22] Installing msi at c:\users\brody\appdata\local\temp\air344.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:28:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:28:23] Rolling back install of c:\users\brody\appdata\local\temp\air344.tmp\setup.msi
[2014-12-30:20:28:23] Rollback complete
[2014-12-30:20:28:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:28:23] Runtime Installer end with exit code 7
[2014-12-30:20:28:28] Runtime Installer end with exit code 7
[2014-12-30:20:28:36] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:28:36] Commandline is:
[2014-12-30:20:28:36] No installed runtime detected
[2014-12-30:20:28:38] Relaunching with elevation
[2014-12-30:20:28:38] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air436f.tmp\adobe air installer.exe -ei
[2014-12-30:20:28:39] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:20:28:39] Commandline is: -stdio \\.\pipe\AIR_19160_0 -ei
[2014-12-30:20:28:39] No installed runtime detected
[2014-12-30:20:28:39] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:20:28:39] Installing msi at c:\users\brody\appdata\local\temp\air436f.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:20:28:39] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:28:39] Rolling back install of c:\users\brody\appdata\local\temp\air436f.tmp\setup.msi
[2014-12-30:20:28:39] Rollback complete
[2014-12-30:20:28:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:20:28:39] Runtime Installer end with exit code 7
[2014-12-30:20:28:41] Runtime Installer end with exit code 7
[2014-12-30:21:01:10] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:21:01:10] Commandline is:
[2014-12-30:21:01:10] No installed runtime detected
[2014-12-30:21:01:12] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:21:01:12] Commandline is:
[2014-12-30:21:01:12] No installed runtime detected
[2014-12-30:21:01:12] Relaunching with elevation
[2014-12-30:21:01:12] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air11c6.tmp\adobe air installer.exe -ei
[2014-12-30:21:01:12] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:21:01:12] Commandline is: -stdio \\.\pipe\AIR_25440_0 -ei
[2014-12-30:21:01:12] No installed runtime detected
[2014-12-30:21:01:12] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:21:01:12] Installing msi at c:\users\brody\appdata\local\temp\air11c6.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:21:01:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:01:14] Rolling back install of c:\users\brody\appdata\local\temp\air11c6.tmp\setup.msi
[2014-12-30:21:01:14] Rollback complete
[2014-12-30:21:01:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:01:14] Runtime Installer end with exit code 7
[2014-12-30:21:01:14] Runtime Installer end with exit code 6
[2014-12-30:21:01:16] Runtime Installer end with exit code 7
[2014-12-30:21:01:57] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:21:01:57] Commandline is:
[2014-12-30:21:01:57] No installed runtime detected
[2014-12-30:21:02:04] Relaunching with elevation
[2014-12-30:21:02:04] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aircb44.tmp\adobe air installer.exe -ei
[2014-12-30:21:02:04] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:21:02:04] Commandline is: -stdio \\.\pipe\AIR_1920_0 -ei
[2014-12-30:21:02:04] No installed runtime detected
[2014-12-30:21:02:04] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:21:02:04] Commandline is:
[2014-12-30:21:02:04] No installed runtime detected
[2014-12-30:21:02:04] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:21:02:04] Installing msi at c:\users\brody\appdata\local\temp\aircb44.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:21:02:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:02:05] Rolling back install of c:\users\brody\appdata\local\temp\aircb44.tmp\setup.msi
[2014-12-30:21:02:05] Rollback complete
[2014-12-30:21:02:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:02:05] Runtime Installer end with exit code 7
[2014-12-30:21:02:09] Relaunching with elevation
[2014-12-30:21:02:09] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aire6fe.tmp\adobe air installer.exe -ei
[2014-12-30:21:02:09] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:21:02:09] Commandline is: -stdio \\.\pipe\AIR_6912_0 -ei
[2014-12-30:21:02:09] No installed runtime detected
[2014-12-30:21:02:09] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:21:02:09] Installing msi at c:\users\brody\appdata\local\temp\aire6fe.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:21:02:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:02:10] Rolling back install of c:\users\brody\appdata\local\temp\aire6fe.tmp\setup.msi
[2014-12-30:21:02:10] Rollback complete
[2014-12-30:21:02:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:21:02:10] Runtime Installer end with exit code 7
[2014-12-30:21:02:11] Runtime Installer end with exit code 7
[2014-12-30:21:02:12] Runtime Installer end with exit code 7
[2014-12-30:22:14:26] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:22:14:26] Commandline is:
[2014-12-30:22:14:26] No installed runtime detected
[2014-12-30:22:14:28] Relaunching with elevation
[2014-12-30:22:14:28] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airf9e8.tmp\adobe air installer.exe -ei
[2014-12-30:22:14:28] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-30:22:14:28] Commandline is: -stdio \\.\pipe\AIR_1380_0 -ei
[2014-12-30:22:14:28] No installed runtime detected
[2014-12-30:22:14:28] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:22:14:28] Installing msi at c:\users\brody\appdata\local\temp\airf9e8.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:22:14:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:14:32] Rolling back install of c:\users\brody\appdata\local\temp\airf9e8.tmp\setup.msi
[2014-12-30:22:14:32] Rollback complete
[2014-12-30:22:14:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:14:32] Runtime Installer end with exit code 7
[2014-12-30:22:14:36] Runtime Installer end with exit code 7
[2014-12-30:22:14:45] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:22:14:45] Commandline is:
[2014-12-30:22:14:45] No installed runtime detected
[2014-12-30:22:14:48] Relaunching with elevation
[2014-12-30:22:14:48] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air4347.tmp\adobe air installer.exe -ei
[2014-12-30:22:14:48] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:22:14:48] Commandline is: -stdio \\.\pipe\AIR_3328_0 -ei
[2014-12-30:22:14:48] No installed runtime detected
[2014-12-30:22:14:48] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:22:14:49] Installing msi at c:\users\brody\appdata\local\temp\air4347.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:22:14:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:14:50] Rolling back install of c:\users\brody\appdata\local\temp\air4347.tmp\setup.msi
[2014-12-30:22:14:50] Rollback complete
[2014-12-30:22:14:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:14:50] Runtime Installer end with exit code 7
[2014-12-30:22:14:51] Runtime Installer end with exit code 7
[2014-12-30:22:25:48] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:22:25:48] Commandline is:
[2014-12-30:22:25:48] No installed runtime detected
[2014-12-30:22:25:52] Relaunching with elevation
[2014-12-30:22:25:52] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air68d0.tmp\adobe air installer.exe -ei
[2014-12-30:22:25:52] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-30:22:25:52] Commandline is: -stdio \\.\pipe\AIR_6048_0 -ei
[2014-12-30:22:25:52] No installed runtime detected
[2014-12-30:22:25:52] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-30:22:25:52] Installing msi at c:\users\brody\appdata\local\temp\air68d0.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-30:22:25:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:25:53] Rolling back install of c:\users\brody\appdata\local\temp\air68d0.tmp\setup.msi
[2014-12-30:22:25:53] Rollback complete
[2014-12-30:22:25:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-30:22:25:53] Runtime Installer end with exit code 7
[2014-12-30:22:25:55] Runtime Installer end with exit code 7
[2014-12-31:10:31:13] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-31:10:31:13] Commandline is:
[2014-12-31:10:31:13] No installed runtime detected
[2014-12-31:10:31:15] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-31:10:31:15] Commandline is:
[2014-12-31:10:31:15] No installed runtime detected
[2014-12-31:10:31:19] Runtime Installer end with exit code 6
[2014-12-31:10:31:20] Relaunching with elevation
[2014-12-31:10:31:20] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air8bc9.tmp\adobe air installer.exe -ei
[2014-12-31:10:31:20] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-31:10:31:20] Commandline is: -stdio \\.\pipe\AIR_26988_0 -ei
[2014-12-31:10:31:20] No installed runtime detected
[2014-12-31:10:31:20] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-31:10:31:20] Installing msi at c:\users\brody\appdata\local\temp\air8bc9.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-31:10:31:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:31:21] Rolling back install of c:\users\brody\appdata\local\temp\air8bc9.tmp\setup.msi
[2014-12-31:10:31:21] Rollback complete
[2014-12-31:10:31:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:31:21] Runtime Installer end with exit code 7
[2014-12-31:10:31:25] Runtime Installer end with exit code 7
[2014-12-31:10:31:27] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:10:31:27] Commandline is:
[2014-12-31:10:31:27] No installed runtime detected
[2014-12-31:10:31:30] Relaunching with elevation
[2014-12-31:10:31:30] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airbff2.tmp\adobe air installer.exe -ei
[2014-12-31:10:31:30] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:10:31:30] Commandline is: -stdio \\.\pipe\AIR_25396_0 -ei
[2014-12-31:10:31:30] No installed runtime detected
[2014-12-31:10:31:30] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-31:10:31:30] Installing msi at c:\users\brody\appdata\local\temp\airbff2.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-31:10:31:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:31:31] Rolling back install of c:\users\brody\appdata\local\temp\airbff2.tmp\setup.msi
[2014-12-31:10:31:31] Rollback complete
[2014-12-31:10:31:31] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:31:31] Runtime Installer end with exit code 7
[2014-12-31:10:31:33] Runtime Installer end with exit code 7
[2014-12-31:10:37:56] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-31:10:37:56] Commandline is:
[2014-12-31:10:37:56] No installed runtime detected
[2014-12-31:10:40:40] Relaunching with elevation
[2014-12-31:10:40:40] Launching subprocess with commandline c:\users\brody\appdata\local\temp\airaec3.tmp\adobe air installer.exe -ei
[2014-12-31:10:40:40] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
[2014-12-31:10:40:40] Commandline is: -stdio \\.\pipe\AIR_32056_0 -ei
[2014-12-31:10:40:40] No installed runtime detected
[2014-12-31:10:40:40] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-31:10:40:40] Installing msi at c:\users\brody\appdata\local\temp\airaec3.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-31:10:40:41] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:40:41] Rolling back install of c:\users\brody\appdata\local\temp\airaec3.tmp\setup.msi
[2014-12-31:10:40:41] Rollback complete
[2014-12-31:10:40:41] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:10:40:41] Runtime Installer end with exit code 7
[2014-12-31:10:40:45] Runtime Installer end with exit code 7
[2014-12-31:14:31:51] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:14:31:51] Commandline is:
[2014-12-31:14:31:51] No installed runtime detected
[2014-12-31:14:31:54] Relaunching with elevation
[2014-12-31:14:31:54] Launching subprocess with commandline c:\users\brody\appdata\local\temp\aird9be.tmp\adobe air installer.exe -ei
[2014-12-31:14:31:54] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:14:31:54] Commandline is: -stdio \\.\pipe\AIR_23740_0 -ei
[2014-12-31:14:31:54] No installed runtime detected
[2014-12-31:14:31:54] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-31:14:31:55] Installing msi at c:\users\brody\appdata\local\temp\aird9be.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-31:14:31:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:14:31:55] Rolling back install of c:\users\brody\appdata\local\temp\aird9be.tmp\setup.msi
[2014-12-31:14:31:55] Rollback complete
[2014-12-31:14:31:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:14:31:55] Runtime Installer end with exit code 7
[2014-12-31:15:04:55] Runtime Installer end with exit code 7
[2014-12-31:22:01:34] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:22:01:34] Commandline is:
[2014-12-31:22:01:34] No installed runtime detected
[2014-12-31:22:01:36] Relaunching with elevation
[2014-12-31:22:01:36] Launching subprocess with commandline c:\users\brody\appdata\local\temp\air8ffa.tmp\adobe air installer.exe -ei
[2014-12-31:22:01:36] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
[2014-12-31:22:01:36] Commandline is: -stdio \\.\pipe\AIR_5172_0 -ei
[2014-12-31:22:01:36] No installed runtime detected
[2014-12-31:22:01:36] Starting silent runtime install. Installing runtime version 15.0.0.356
[2014-12-31:22:01:37] Installing msi at c:\users\brody\appdata\local\temp\air8ffa.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
[2014-12-31:22:01:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:22:01:37] Rolling back install of c:\users\brody\appdata\local\temp\air8ffa.tmp\setup.msi
[2014-12-31:22:01:37] Rollback complete
[2014-12-31:22:01:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2014-12-31:22:01:37] Runtime Installer end with exit code 7
[2014-12-31:22:01:42] Runtime Installer end with exit code 7You may want to try this user's suggestion:
Windows 8.1 control program Adobe Air uninstall fails with "error occurred, contact administrator" -
Adobe Air - can some help? Installation may not be allowed by your administrator.
Ok i have been at this for 2day. Does anyone know how to get this to work. I have a mac version 10.6.6. I installed Adobe air from the web site. Everything appeared to be ok until after saying it had complete and i pressed finished, this appeared, 'An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator'. I uninstalled the software through the uninstaller provided and reinstalled it. The same thing happened. I tried deleting the firework but that didn't help. I need adobe interactive overlay creator but i cannot download/run this with air. Please can someone give me a run down of what to do as im not very technical.
Sorry i meant cannot run it without Air. Also when i opened adobe interactive overlay creator it prompted an adobe air installer. This froze and cause a 'not responding' problem to occur with the adobe interactive overlay creator
-
Windows 7 Adobe Air Uninstall problem - Help Needed
I can't uninstall Adobe Air from my control panel or manually from the cmd prompt [AdobeAIRInstaller.exe -uninstall] I get an error box that
says that the Adobe Air Installer has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe AIR Installer.exe
Application Version: 2.7.1.19610
Application Timestamp: 4e3c2b43
Fault Module Name: mlang.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bda21
Exception Code: c0000005
Exception Offset: 0000bbff
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Here is my install log:
[2011-08-02:01:11:23] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86
[2011-08-02:01:11:23] Commandline is: -update "c:\program files (x86)\adobe media player\adobe media player.exe"
[2011-08-02:01:11:23] Installed runtime (1.5.3.9120) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-02:01:11:23] Installed app (com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe media player\adobe media player.exe
[2011-08-02:01:11:26] Relaunching with elevation
[2011-08-02:01:11:26] Launching subprocess with commandline c:\users\ratliff\appdata\local\temp\air2261.tmp\adobe air installer.exe -ei
[2011-08-02:01:11:28] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86
[2011-08-02:01:11:28] Commandline is: -stdio \\.\pipe\AIR_5572_0 -ei
[2011-08-02:01:11:28] Installed runtime (1.5.3.9120) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-02:01:11:28] Starting silent runtime update. Updating runtime from version 1.5.3.9120 to version 2.7.0.19480
[2011-08-02:01:11:28] Installing msi at c:\users\ratliff\appdata\local\temp\air2261.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-02:01:11:29] Runtime Installer end with exit code 0
[2011-08-02:01:11:29] Elevated install completed
[2011-08-02:01:11:31] Launching subprocess with commandline c:\program files (x86)\adobe media player\adobe media player.exe
[2011-08-02:01:11:31] Runtime Installer end with exit code 0
[2011-09-06:09:04:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-06:09:04:13] Commandline is:
[2011-09-06:09:04:13] Installed runtime (2.7.0.19480) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-06:09:04:16] Relaunching with elevation
[2011-09-06:09:04:16] Launching subprocess with commandline c:\users\ratliff\appdata\local\temp\aira35e.tmp\adobe air installer.exe -ei
[2011-09-06:09:04:16] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-06:09:04:16] Commandline is: -stdio \\.\pipe\AIR_3156_0 -ei
[2011-09-06:09:04:16] Installed runtime (2.7.0.19480) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-06:09:04:17] Starting silent runtime update. Updating runtime from version 2.7.0.19480 to version 2.7.1.19610
[2011-09-06:09:04:17] Reinstalling c:\users\ratliff\appdata\local\temp\aira35e.tmp\setup.msi
[2011-09-06:09:04:18] Runtime Installer end with exit code 0
[2011-09-06:09:04:18] Elevated install completed
[2011-09-06:09:04:20] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-06:09:04:20] Runtime Installer end with exit code 0
[2011-09-06:09:04:20] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-06:09:04:20] Commandline is: -installupdatecheck
[2011-09-06:09:04:20] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-06:09:04:20] Performing pingback request
[2011-09-06:09:04:21] Pingback request completed with HTTP status 200
[2011-09-06:09:04:21] Starting runtime background update check
[2011-09-06:09:04:21] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update
[2011-09-06:09:04:21] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update to C:\Users\Ratliff\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-09-06:09:04:21] Runtime update not available
[2011-09-06:09:04:21] Unpackaging cancelled
[2011-09-06:09:04:21] Runtime Installer end with exit code 0
I suspect this is causing a few of my other programs to crash as well.
Please Help!
JamieHi Jamie,
The install log looks fine, but the last entry was September 9th. I suspect the crash is occuring before the new log entries can be made.
Could you please open a new bug report on this over at bugbase.adobe.com? We'll want to get a crash dump so we can try to figure out what might be causing this to happen. You didn't mention what OS you were running, but I found this tech doc on the net that describes how do generate the .dmp file:
Creating Dr. Watson crash dumps
Thanks,
Chris -
What is Adobe AIR HTML based development
Hi All,
I am a newbie in flex development. What is the difference between MXML based development and HTML based Development ?
Appreciate your answers.
Thanks,
Amithttp://www.adobe.com/products/air/faq.html
Adobe AIR is a cross-operating-system runtime that lets developers combine HTML, JavaScript, Adobe Flash® and Flex technologies, and ActionScript® to deploy rich Internet applications (RIAs) on a broad range of devices including desktop computers, netbooks, tablets, smartphones, and TVs. AIR allows developers to use familiar tools such as Adobe Dreamweaver®, Flash Builder®, Flash Catalyst®, Flash Professional, or any text editor to build their applications and easily deliver a single application installer that works across operating systems.
This program is required in order to run our media downloader that is used to archive files from Photoshop.com.
Pattie
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