Adobe-Air Error Message?

Hello Folks,
I have installed CS6 and selected Adobe Support Center from the help menu. I keep getting the following error message.
"The installation of this application is damaged. Try to re-install the application or contact the publisher"
I tried re-installing CS6 but am still getting the same error message, with a bouncing Adobe Air icon in my dock.
Any suggestions to remedy this issue would be appreciated.
Jim

Hello! here is a document about troubleshooting Adobe Air installations: http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html

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    Date: Thu, 12 Apr 2012 17:10:46 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Air error message when using  PSE 10
        Re: Adobe Air error message when using  PSE 10
        created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.  If you could also respond with the specific error message you receive it would be appreciated.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4331328#4331328
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    [2011-11-10:15:39:07] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-10:15:39:08] Starting runtime background update installation
    [2011-11-10:15:39:08] Launching subprocess with commandline C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-10:15:39:08] Runtime updater successfully launched
    [2011-11-10:15:39:08] Runtime Installer end with exit code 0
    [2011-11-10:15:39:17] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2011-11-10:15:39:17] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-10:15:39:17] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-10:15:39:17] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-10:15:39:26] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-10:15:39:26] Runtime Installer end with exit code 6
    [2011-11-17:08:15:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-11-17:08:15:23] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-11-17:08:15:23] Commandline is: -updatecheck
    [2011-11-17:08:15:23] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-17:08:15:26] Performing pingback request
    [2011-11-17:08:15:26] Starting runtime background update check
    [2011-11-17:08:15:26] Clearing unused background update directory
    [2011-11-17:08:15:27] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update
    [2011-11-17:08:15:27] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-11-17:08:16:14] Unpackaging complete
    [2011-11-17:08:16:14] Download success
    [2011-11-17:08:16:14] Runtime updated downloaded
    [2011-11-17:08:17:31] User had deferred installing the update
    [2011-11-17:08:17:31] Runtime Installer end with exit code 0
    [2011-11-18:01:30:01] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-18:01:30:03] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-11-18:01:30:03] Commandline is: -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-18:01:30:03] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-18:01:30:05] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-18:01:30:14] Starting runtime background update installation
    [2011-11-18:01:30:14] Launching subprocess with commandline C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-18:01:30:22] Runtime updater successfully launched
    [2011-11-18:01:30:22] Runtime Installer end with exit code 0
    [2011-11-18:01:31:10] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-18:01:31:10] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-11-18:01:31:10] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-18:01:31:10] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-18:01:34:09] Relaunching with elevation
    [2011-11-18:01:34:09] Launching subprocess with commandline c:\users\phil\appdata\local\temp\aire732.tmp\adobe air installer.exe -ei
    [2011-11-18:01:34:12] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-18:01:34:12] Commandline is: -stdio \\.\pipe\AIR_5188_0 -ei
    [2011-11-18:01:34:12] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-18:01:34:13] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.1.0.4880
    [2011-11-18:01:34:13] Installing msi at c:\users\phil\appdata\local\temp\aire732.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-18:01:35:30] Runtime Installer end with exit code 0
    [2011-11-18:01:35:30] Elevated install completed
    [2011-11-18:01:48:44] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-11-18:01:48:45] Runtime Installer end with exit code 0
    [2011-11-18:01:49:40] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-11-18:01:49:41] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-18:01:49:41] Commandline is: -updatecheck
    [2011-11-18:01:49:41] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-18:01:49:43] Performing pingback request
    [2011-11-18:01:49:44] Pingback request completed with HTTP status 200
    [2011-11-18:01:49:44] Starting runtime background update check
    [2011-11-18:01:49:44] Clearing unused background update directory
    [2011-11-18:01:49:45] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-11-18:01:49:45] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-11-18:01:49:45] Runtime update not available
    [2011-11-18:01:49:45] Unpackaging cancelled
    [2011-11-18:01:49:45] Runtime Installer end with exit code 0
    [2011-11-20:02:03:50] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:02:03:51] Commandline is: -arp:uninstall
    [2011-11-20:02:03:52] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:02:04:04] Relaunching with elevation
    [2011-11-20:02:04:04] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2011-11-20:02:04:05] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:02:04:05] Commandline is: -stdio \\.\pipe\AIR_972_0 -eu
    [2011-11-20:02:04:05] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:02:04:05] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
    [2011-11-20:02:04:06] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-20:02:04:34] Runtime Installer end with exit code 0
    [2011-11-20:02:04:36] Elevated install completed
    [2011-11-20:02:04:36] Runtime Installer end with exit code 0
    [2011-11-20:13:42:07] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-11-20:13:42:08] Commandline is: -arp:uninstall
    [2011-11-20:13:42:08] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:13:42:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/setup.swf" errorID=0]
    [2011-11-20:14:20:01] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
    [2011-11-20:14:20:01] Commandline is: -arp:uninstall
    [2011-11-20:14:20:01] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:14:20:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/setup.swf" errorID=0]
    [2011-11-20:14:21:26] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:14:21:26] Commandline is:
    [2011-11-20:14:21:26] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:14:21:39] Relaunching with elevation
    [2011-11-20:14:21:39] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airfec8.tmp\adobe air installer.exe -ei
    [2011-11-20:14:21:42] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:14:21:42] Commandline is: -stdio \\.\pipe\AIR_5648_0 -ei
    [2011-11-20:14:21:42] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:14:21:42] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.1.0.4880
    [2011-11-20:14:21:42] Installing msi at c:\users\phil\appdata\local\temp\airfec8.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-20:14:22:17] Runtime Installer end with exit code 1
    [2011-11-20:14:22:17] Elevated install completed
    [2011-11-20:14:24:12] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:14:24:12] Commandline is:
    [2011-11-20:14:24:12] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:14:24:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-11-20:14:24:22] Runtime Installer end with exit code 0
    [2011-11-20:14:24:22] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:14:24:22] Commandline is: -installupdatecheck
    [2011-11-20:14:24:22] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:14:24:24] Performing pingback request
    [2011-11-20:14:24:25] Pingback request completed with HTTP status 200
    [2011-11-20:14:24:25] Starting runtime background update check
    [2011-11-20:14:24:25] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-11-20:14:24:25] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-11-20:14:24:25] Runtime update not available
    [2011-11-20:14:24:25] Unpackaging cancelled
    [2011-11-20:14:24:25] Runtime Installer end with exit code 0
    [2011-11-20:15:24:58] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:15:24:58] Commandline is: -arp:uninstall
    [2011-11-20:15:24:58] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:15:25:09] Relaunching with elevation
    [2011-11-20:15:25:09] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2011-11-20:15:25:10] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-20:15:25:10] Commandline is: -stdio \\.\pipe\AIR_4008_0 -eu
    [2011-11-20:15:25:10] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-20:15:25:10] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
    [2011-11-20:15:25:11] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-20:15:25:17] Runtime Installer end with exit code 0
    [2011-11-20:15:25:18] Elevated install completed
    [2011-11-20:15:25:18] Runtime Installer end with exit code 0
    [2011-11-21:08:38:42] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-21:08:38:42] Commandline is:
    [2011-11-21:08:38:42] No installed runtime detected
    [2011-11-21:08:38:47] Relaunching with elevation
    [2011-11-21:08:38:47] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air8999.tmp\adobe air installer.exe -ei
    [2011-11-21:08:38:50] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-21:08:38:50] Commandline is: -stdio \\.\pipe\AIR_3452_0 -ei
    [2011-11-21:08:38:50] No installed runtime detected
    [2011-11-21:08:38:50] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2011-11-21:08:38:51] Installing msi at c:\users\phil\appdata\local\temp\air8999.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-21:08:38:56] Runtime Installer end with exit code 0
    [2011-11-21:08:38:56] Elevated install completed
    [2011-11-21:08:39:01] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-11-21:08:39:01] Runtime Installer end with exit code 0
    [2011-11-21:08:39:02] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-21:08:39:02] Commandline is: -installupdatecheck
    [2011-11-21:08:39:02] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-21:08:39:04] Performing pingback request
    [2011-11-21:08:39:05] Pingback request completed with HTTP status 200
    [2011-11-21:08:39:05] Starting runtime background update check
    [2011-11-21:08:39:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-11-21:08:39:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-11-21:08:39:05] Runtime update not available
    [2011-11-21:08:39:05] Unpackaging cancelled
    [2011-11-21:08:39:05] Runtime Installer end with exit code 0
    [2011-11-24:08:23:57] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-24:08:23:57] Commandline is: -arp:uninstall
    [2011-11-24:08:23:57] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-24:08:24:09] Relaunching with elevation
    [2011-11-24:08:24:09] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2011-11-24:08:24:10] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-24:08:24:10] Commandline is: -stdio \\.\pipe\AIR_5664_0 -eu
    [2011-11-24:08:24:10] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-24:08:24:10] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
    [2011-11-24:08:24:11] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-24:08:24:15] Runtime Installer end with exit code 0
    [2011-11-24:08:24:15] Elevated install completed
    [2011-11-24:08:24:16] Runtime Installer end with exit code 0
    [2011-11-27:16:53:04] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-27:16:53:04] Commandline is:
    [2011-11-27:16:53:04] No installed runtime detected
    [2011-11-27:16:53:17] Relaunching with elevation
    [2011-11-27:16:53:17] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air80b.tmp\adobe air installer.exe -ei
    [2011-11-27:16:53:22] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-27:16:53:22] Commandline is: -stdio \\.\pipe\AIR_3560_0 -ei
    [2011-11-27:16:53:22] No installed runtime detected
    [2011-11-27:16:53:23] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2011-11-27:16:53:23] Installing msi at c:\users\phil\appdata\local\temp\air80b.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-11-27:16:53:33] Runtime Installer end with exit code 0
    [2011-11-27:16:53:33] Elevated install completed
    [2011-11-27:17:01:40] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-11-27:17:01:40] Runtime Installer end with exit code 0
    [2011-11-27:17:01:40] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-11-27:17:01:40] Commandline is: -installupdatecheck
    [2011-11-27:17:01:40] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-11-27:17:01:42] Performing pingback request
    [2011-11-27:17:01:43] Pingback request completed with HTTP status 200
    [2011-11-27:17:01:43] Starting runtime background update check
    [2011-11-27:17:01:43] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-11-27:17:01:43] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-11-27:17:01:43] Runtime update not available
    [2011-11-27:17:01:43] Unpackaging cancelled
    [2011-11-27:17:01:43] Runtime Installer end with exit code 0
    [2011-12-17:18:25:49] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:25:49] Commandline is:
    [2011-12-17:18:25:49] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:26:14] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-12-17:18:26:14] Runtime Installer end with exit code 0
    [2011-12-17:18:26:14] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:26:14] Commandline is: -installupdatecheck
    [2011-12-17:18:26:14] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:26:16] Performing pingback request
    [2011-12-17:18:26:16] Pingback request completed with HTTP status 200
    [2011-12-17:18:26:16] Starting runtime background update check
    [2011-12-17:18:26:16] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-12-17:18:26:16] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-12-17:18:26:16] Runtime update not available
    [2011-12-17:18:26:16] Unpackaging cancelled
    [2011-12-17:18:26:16] Runtime Installer end with exit code 0
    [2011-12-17:18:26:40] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:26:40] Commandline is: -arp:uninstall
    [2011-12-17:18:26:40] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:26:54] Relaunching with elevation
    [2011-12-17:18:26:54] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2011-12-17:18:26:54] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:26:54] Commandline is: -stdio \\.\pipe\AIR_2368_0 -eu
    [2011-12-17:18:26:54] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:26:54] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
    [2011-12-17:18:26:54] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-12-17:18:26:57] Runtime Installer end with exit code 0
    [2011-12-17:18:26:57] Elevated install completed
    [2011-12-17:18:26:58] Runtime Installer end with exit code 0
    [2011-12-17:18:28:21] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:28:21] Commandline is:
    [2011-12-17:18:28:21] No installed runtime detected
    [2011-12-17:18:29:40] Relaunching with elevation
    [2011-12-17:18:29:40] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air8c39.tmp\adobe air installer.exe -ei
    [2011-12-17:18:29:46] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:29:46] Commandline is: -stdio \\.\pipe\AIR_4416_0 -ei
    [2011-12-17:18:29:46] No installed runtime detected
    [2011-12-17:18:29:47] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2011-12-17:18:29:47] Installing msi at c:\users\phil\appdata\local\temp\air8c39.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-12-17:18:30:33] Runtime Installer end with exit code 0
    [2011-12-17:18:30:33] Elevated install completed
    [2011-12-17:18:31:10] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-12-17:18:31:10] Runtime Installer end with exit code 0
    [2011-12-17:18:31:36] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:31:36] Commandline is: -installupdatecheck
    [2011-12-17:18:31:36] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:31:37] Performing pingback request
    [2011-12-17:18:31:38] Pingback request completed with HTTP status 200
    [2011-12-17:18:31:38] Starting runtime background update check
    [2011-12-17:18:31:38] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-12-17:18:31:38] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-12-17:18:31:38] Runtime update not available
    [2011-12-17:18:31:38] Unpackaging cancelled
    [2011-12-17:18:31:38] Runtime Installer end with exit code 0
    [2011-12-17:18:46:18] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:46:18] Commandline is: C:\Users\phil\AppData\Local\Temp\wz2379\adobe_media_player.air
    [2011-12-17:18:46:18] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:46:19] Unpackaging file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air to C:\Users\phil\AppData\Local\Temp\fla32C4.tmp
    [2011-12-17:18:46:21] Application signature verified
    [2011-12-17:18:46:21] Unpackaging/validation complete
    [2011-12-17:18:46:21] Installed app (com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at C:\Program Files\Adobe Media Player\Adobe Media Player.exe
    [2011-12-17:18:46:28] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla5449.tmp
    [2011-12-17:18:46:29] Native installation package creation succeeded
    [2011-12-17:18:46:29] Starting app update of C:\Program Files. Updating from com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.1 to com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.8 using the source file at file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air
    [2011-12-17:18:46:29] Installing msi at C:\Users\phil\AppData\Local\Temp\fla5449.tmp\setup.msi with guid {47372326-9AFF-B64A-44DD-173AB892BC2F}
    [2011-12-17:18:46:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-12-17:18:46:31] Rolling back install of C:\Users\phil\AppData\Local\Temp\fla5449.tmp\setup.msi
    [2011-12-17:18:46:31] Rollback complete
    [2011-12-17:18:46:31] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-12-17:18:46:31] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files\Common Files" -update -silent -logToStdout "C:\Program Files\Adobe Media Player\Adobe Media Player.exe" file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air 1.8
    [2011-12-17:18:46:31] Relaunching with elevation
    [2011-12-17:18:46:36] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-17:18:46:36] Commandline is: -stdio \\.\pipe\AIR_4212_0 -runtime "c:\Program Files\Common Files" -update -silent -logToStdout "C:\Program Files\Adobe Media Player\Adobe Media Player.exe" file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air 1.8
    [2011-12-17:18:46:36] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-17:18:46:37] Installed app (com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at C:\Program Files\Adobe Media Player\Adobe Media Player.exe
    [2011-12-17:18:46:37] Unpackaging file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air to C:\Users\phil\AppData\Local\Temp\fla78F8.tmp
    [2011-12-17:18:46:38] Application signature verified
    [2011-12-17:18:46:38] Unpackaging/validation complete
    [2011-12-17:18:46:38] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla7C14.tmp
    [2011-12-17:18:46:39] Native installation package creation succeeded
    [2011-12-17:18:46:39] Starting silent app update of C:\Program Files. Updating from com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.1 to com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.8 using the source file at file:///C:/Users/phil/AppData/Local/Temp/wz2379/adobe_media_player.air
    [2011-12-17:18:46:39] Installing msi at C:\Users\phil\AppData\Local\Temp\fla7C14.tmp\setup.msi with guid {47372326-9AFF-B64A-44DD-173AB892BC2F}
    [2011-12-17:18:46:43] Application Installer end with exit code 0
    [2011-12-17:18:46:43] Elevated install completed
    [2011-12-17:18:46:43] Launching subprocess with commandline C:\Program Files\Adobe Media Player\Adobe Media Player.exe
    [2011-12-17:18:46:43] Application Installer end with exit code 0
    [2011-12-23:15:30:58] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-23:15:30:59] Commandline is: -arp:uninstall
    [2011-12-23:15:30:59] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-23:15:31:44] Relaunching with elevation
    [2011-12-23:15:31:44] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2011-12-23:15:31:45] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-23:15:31:45] Commandline is: -stdio \\.\pipe\AIR_3412_0 -eu
    [2011-12-23:15:31:45] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-23:15:31:45] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
    [2011-12-23:15:31:45] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-12-23:15:32:22] Runtime Installer end with exit code 0
    [2011-12-23:15:32:22] Elevated install completed
    [2011-12-23:15:32:23] Runtime Installer end with exit code 0
    [2011-12-23:15:34:37] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-23:15:34:37] Commandline is:
    [2011-12-23:15:34:37] No installed runtime detected
    [2011-12-23:15:34:41] Relaunching with elevation
    [2011-12-23:15:34:41] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airbce8.tmp\adobe air installer.exe -ei
    [2011-12-23:15:34:44] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-23:15:34:44] Commandline is: -stdio \\.\pipe\AIR_2360_0 -ei
    [2011-12-23:15:34:44] No installed runtime detected
    [2011-12-23:15:34:44] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2011-12-23:15:34:44] Installing msi at c:\users\phil\appdata\local\temp\airbce8.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-12-23:15:34:54] Runtime Installer end with exit code 0
    [2011-12-23:15:34:54] Elevated install completed
    [2011-12-23:15:35:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-12-23:15:35:33] Runtime Installer end with exit code 0
    [2011-12-23:15:35:33] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-23:15:35:33] Commandline is: -installupdatecheck
    [2011-12-23:15:35:33] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-23:15:35:34] Performing pingback request
    [2011-12-23:15:35:35] Pingback request completed with HTTP status 200
    [2011-12-23:15:35:35] Starting runtime background update check
    [2011-12-23:15:35:35] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-12-23:15:35:35] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-12-23:15:35:35] Runtime update not available
    [2011-12-23:15:35:35] Unpackaging cancelled
    [2011-12-23:15:35:35] Runtime Installer end with exit code 0
    [2011-12-29:14:33:01] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-29:14:33:01] Commandline is:
    [2011-12-29:14:33:01] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-29:14:33:08] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-12-29:14:33:08] Runtime Installer end with exit code 0
    [2011-12-29:14:33:10] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2011-12-29:14:33:10] Commandline is: -installupdatecheck
    [2011-12-29:14:33:10] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-29:14:33:11] Performing pingback request
    [2011-12-29:14:33:11] Pingback request completed with HTTP status 200
    [2011-12-29:14:33:11] Starting runtime background update check
    [2011-12-29:14:33:11] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
    [2011-12-29:14:33:11] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\phil\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-12-29:14:33:11] Runtime update not available
    [2011-12-29:14:33:11] Unpackaging cancelled
    [2011-12-29:14:33:12] Runtime Installer end with exit code 0
    [2012-01-01:08:36:36] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2012-01-01:08:36:36] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -urlhttp://download.macromedia.com/pub/developer/air/sample_apps/RoadFinder.air
    [2012-01-01:08:36:36] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2012-01-01:08:36:40] Begin air file download from http://download.macromedia.com/pub/developer/air/sample_apps/RoadFinder.air
    [2012-01-01:08:36:40] Download destination is C:\Users\phil\AppData\Local\Temp\flaE7EF.tmp
    [2012-01-01:08:36:40] Received download status 200
    [2012-01-01:08:36:40] Response URL is http://download.macromedia.com/pub/developer/air/sample_apps/RoadFinder.air
    [2012-01-01:08:36:41] Download success
    [2012-01-01:08:36:49] Unpackaging file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp to C:\Users\phil\AppData\Local\Temp\flaC12.tmp
    [2012-01-01:08:36:53] Application signature verified
    [2012-01-01:08:36:53] Unpackaging/validation complete
    [2012-01-01:08:36:53] No app located for appID 'com.adobe.air.samples.roadfinder' and pubID '419D633A757E8B26DD2BDB301927BA7BA7490F38.1'
    [2012-01-01:08:37:11] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla6318.tmp
    [2012-01-01:08:37:14] Native installation package creation succeeded
    [2012-01-01:08:37:14] Starting app installation to C:\Program Files\AIR Examples. Installing app com.adobe.air.samples.roadfinder.419D633A757E8B26DD2BDB301927BA7BA7490F38.1 version 1.2 using the source file at file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp
    [2012-01-01:08:37:14] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2012-01-01:08:37:14] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files\Common Files" -silent -logToStdout -url -location "C:\Program Files\AIR Examples" -desktopShortcut -programMenu file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp
    [2012-01-01:08:37:14] Relaunching with elevation
    [2012-01-01:08:37:22] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
    [2012-01-01:08:37:22] Commandline is: -stdio \\.\pipe\AIR_6072_0 -runtime "c:\Program Files\Common Files" -silent -logToStdout -url -location "C:\Program Files\AIR Examples" -desktopShortcut -programMenu file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp
    [2012-01-01:08:37:22] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2012-01-01:08:37:23] Unpackaging file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp to C:\Users\phil\AppData\Local\Temp\fla8F83.tmp
    [2012-01-01:08:37:23] Application signature verified
    [2012-01-01:08:37:23] Unpackaging/validation complete
    [2012-01-01:08:37:23] No app located for appID 'com.adobe.air.samples.roadfinder' and pubID '419D633A757E8B26DD2BDB301927BA7BA7490F38.1'
    [2012-01-01:08:37:23] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla9251.tmp
    [2012-01-01:08:37:24] Native installation package creation succeeded
    [2012-01-01:08:37:25] Starting silent app installation to C:\Program Files\AIR Examples. Installing app com.adobe.air.samples.roadfinder.419D633A757E8B26DD2BDB301927BA7BA7490F38.1 version 1.2 using the source file at file:///C:/Users/phil/AppData/Local/Temp/flaE7EF.tmp
    [2012-01-01:08:37:25] Installing msi at C:\Users\phil\AppData\Local\Temp\fla9251.tmp\setup.msi with guid {911016D2-7A53-D414-2B51-F25FB4A2C55A}
    [2012-01-01:08:37:39] Application Installer end with exit code 0
    [2012-01-01:08:37:39] Elevated install completed
    [2012-01-01:08:37:39] Launching subprocess with commandline C:\Program Files\AIR Examples\RoadFinder\RoadFinder.exe
    [2012-01-01:08:37:40] Application Installer end with exit code 0

    Adobe AIR is not the Adobe Flash Player plugin for browsers, so the 'missing plugin on certain websites' problem is a problem of the Flash Player, not AIR.
    I'm wondering what happens when you uninstall and then reinstall both AIR and Flash Player via these links:
    http://get.adobe.com/air/
    http://get.adobe.com/flashplayer/

  • Photoshop CS5 "Help" function not working - Adobe Air error message?

    Installed Photoshop CS5, and thought everything was working okay, but when I click on Photoshop Help, I get the error message "Adobe Air - This installation of this application is damaged. Try re-installing......" I have re-installed first Adobe Air, same problem and then uninstalled and re-installed Photoshop CS5, but the problem remains. When I first tried to use the Help function it tried to update something and for some reason this failed. I'm wondering if others have seen the same problem and know of a solution? Thanks, David.

    Hello:  there may be a configuration issue going on here.  I have escalated this issue to our Help app engineering team. In the meanwhile, please try the following:
    Uninstall the Adobe Help application: go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
    Delete the following directory:
    USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
    Empty the Trash
    Manually update the application via this link: http://www.adobe.com/support/chc/
    Select "Photoshop" in Step 1 and then click the Install badge in Step 2.  Make sure to select "Open" (and not Save) in the installation dialog box to fully update the app.
    Note: The previous instructions did not include deleting the old application or its preference file. This will help ensure that it is thoroughly updated.

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    Hello,
    I'm getting an Adobe Air error message when I open Photoshop (on Windows 7 Enterprise 32-Bit), "Adobe Air - The installation of this application is damaged". I've tried uninstalling and reinstalling the current release of Air, tried reinstalling an older version of Air, tried deleting Air using the Microsft "Fix It" app and then reinstalling Air, tried deleting all instances of Air including manually removing anything in AppData and then reinstalling Air, tried the Air Zapper script that I found in the Adobe Forums and then reinstalling Air, tried uninstalling both Photoshop and Air and reinstalling but everytime I open Photoshop I receive that error message. Even with Air uninstalled I still receive the error message. It does seem to be happening in only one profile though, Photoshop opens fine in other profiles. I'm open to any suggestions...Thank you in Advance!!!

    Here is the install log:
    [2011-12-07:15:41:59] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2011-12-07:15:41:59] Commandline is:
    [2011-12-07:15:41:59] No installed runtime detected
    [2011-12-07:15:42:06] Relaunching with elevation
    [2011-12-07:15:42:06] Launching subprocess with commandline c:\users\horvath\appdata\local\temp\air4c8c.tmp\adobe air installer.exe -ei
    [2011-12-07:15:42:08] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2011-12-07:15:42:08] Commandline is: -stdio \\.\pipe\AIR_5696_0 -ei
    [2011-12-07:15:42:08] No installed runtime detected
    [2011-12-07:15:42:08] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2011-12-07:15:42:08] Installing msi at c:\users\horvath\appdata\local\temp\air4c8c.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2011-12-07:15:42:10] Runtime Installer end with exit code 0
    [2011-12-07:15:42:10] Elevated install completed
    [2011-12-07:15:42:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-12-07:15:42:11] Runtime Installer end with exit code 0
    [2011-12-07:15:42:12] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2011-12-07:15:42:12] Commandline is: -installupdatecheck
    [2011-12-07:15:42:12] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
    [2011-12-07:15:42:12] Performing pingback request
    [2011-12-07:15:42:12] Pingback request completed with HTTP status 200
    [2011-12-07:15:42:12] Starting runtime background update check
    [2011-12-07:15:42:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
    [2011-12-07:15:42:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\horvath\AppData\Roaming\Adobe\AIR\Updater\Background
    [2011-12-07:15:42:13] Runtime update not available
    [2011-12-07:15:42:13] Unpackaging cancelled
    [2011-12-07:15:42:13] Runtime Installer end with exit code 0
    Been battling this for some time now, really hoping someone can help point me in the right direction... Thanks!

  • Adobe Air Error - Initial Content Could Not Be Found

    Hi,
    I'm using BBC iplayer desktop and trying to download programmes.  I keep getting an Adobe Air Error saying 'initial content could not be found for this application'.  I've uninstalled and reinstalled Adobe Air but keep getting this message.  Any ideas?
    Thanks,
    Maggie

    I have After Effects CS4 and my operating system Snow Leopard.
    When I mean it doesn't work, I mean it won't load up when after it pulls up that error message. I'll click on the After Effects icon, it'll load as usual, then it'll pull up that error message.
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  • Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued  The Adobe Support Advisor tool was used to analy

    Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued  The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."

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    Mylenium

  • 3M App - Adobe Activation Error message - Cannot download ebooks

    Please Help Me, Im really missing my eBooks!!
    Adobe Activation Error Message is displayed when I select an ebook (that is already checked out and in "my books") to download onto my device so i can read it. Message says "You have reached your activation limit. you cannot read eBooks on this device until an activation is released from another device"
    Thru chat and phone I have contacted adobe customer care twice already, the first time they helped me get ebooks downloading in 3M onto my desktop, but my android phone is where i need to download ebooks.! The second guy told me he cant do anything else becuz my Adobe ID is showing 4 remaining activations and he cant reset any activations untili am at the max limit of 6 devices... HELP!  I have used 3M on 6 devices but i no longer have access to 4 of them.

    It is puzzling that the customer care rep said you have 4 remaining device activations on your Adobe ID, but the 3M app said you reached the limit.
    Do you have a second Adobe ID or perhaps a 3M ID that you have used in the past? Adobe supports account joining, which allows you to activate a device with multiple IDs (Adobe or third-party), so that you can read books purchased under multiple accounts on a single device.
    It's possible that your Adobe ID has 4 remaining activations but that it is joined to another account which has 0 remaining.
    You can check if your Adobe ID is joined to another account at Adobe Account Synchronization.
    If you do find a second account, you might be able to work around this by having a customer care rep reset the activations for the second account.

  • Unable to install Adobe Air, error code 24

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    Is it a Tab 3 10.1? If so, it is an intel based device and adobe air is not supported on Intel based android devices.

  • CS4 will not install on Mac OS 10.8.2, AIR Error Message HELP!

    Brand new Macbook Pro.
    I pop in my CS4 and I get the error message about installing AIR.
    I install AIR with no issue.
    Open Set up for CS4, the installer runs for a hot minute then I get this error message:
    "This application requires a version of adobe air which is no longer supported. Please contact the application author for an updated version".
    Looked around on the forums and I couldnt really pinpoint this issue, if i missed a solution please link me!
    This is driving me crazy!
    thanks so much!
    kaelea

    here ya go!
    Nov 10 14:19:19 Kaeleas-MacBook-Pro kernel[0]: HFS: Vol: Adobe AIR Very Low Disk: freeblks: 0, dangerlimit: 323
    Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
    Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Commandline is: -psn_0_2790057
    Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
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    Nov 10 14:25:20 Kaeleas-MacBook-Pro.local coreservicesd[71]: Application App:"Adobe AIR Installer" [ 0x0/0x2a92a9]  @ 0x0x7fcd39b6b0e0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x2b22b2:) ), so denying.
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    Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
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    Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP kaeleasim "/Users/kaeleasim/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
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    Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"
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    Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"
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    Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Runtime Installer end with exit code 0
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    Nov 10 14:26:13 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater -installupdatecheck
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    Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
    Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Commandline is: -installupdatecheck
    Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
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    Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Pingback request completed with HTTP status 200
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    Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Unpackaging cancelled
    Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer end with exit code 0
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    Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Unpackaging/validation complete
    Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
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    Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Starting silent app installation to /Applications/Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 4.0.244 using the source file at file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/Ad obeHelp.air
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    Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Subprocess chown succeeded
    Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Launching subprocess with commandline /bin/chmod -R ugo+rx "/Applications/Adobe/Adobe Help.app"
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    Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application Installer end with exit code 0
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    Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Runtime Installer end with exit code 0
    Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
    Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Commandline is: -updateUserState
    Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
    Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer end with exit code 0
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    Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Commandline is: -psn_0_1642897
    Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
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