Adobe Air installation status issue via silent installation

I installed adobe air silently, then installed an adobe air applicaiton silently.  Everything works, and I can launch the application.  However, if I use the status check via air.swf file it has the "available but not installed" and it can't retrieve the version of my air application.  Once I double click on "any" .air file, it launches the non-silent installer, and I don't have to even install or update the app, just lanching the iapp nstaller non-silently seemed to correct something.  From then on air.swf statu now returns "installed" and it can read the version of my app.  Can anyone tell me what's going on and how can I correct this?

Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:
How to enable Windows logging
Once you've enabled logging, try installing again.  Grab the newly created msi logs and either post here or email me at [email protected]  I'll examine the logs and see if we can find a common issue between the systems.
Thanks,
Chris

Similar Messages

  • Update Adobe AIR help content without necessity of installation for users???

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    - Help content itself contains merged projects .
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    Melanie

    It has always irritated me that the blog you refer to uses the term "merged help". It is not merged help, it is simply a collection of outputs where the user can select the one they want.
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    http://www.grainge.org/pages/authoring/merging_webhelp/merging_method_rh9.htm#air
    The method is the same for Rh10.
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    See www.grainge.org for RoboHelp and Authoring tips
    @petergrainge

  • AW: [Acrobat Installation & Update Issues] AW: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    hello
    I say again that I have acquired the Acrobat 8.0 version honestly. I ordered this version even if a handler is Germany. This handler was registered on the website at Adobe as a handler. If you do not believe me, I'm looking for stuff from my archive. But this time I would like to have then paid by you. Again, it is known that the version 8 Without the update 8.3, constantly has errors. I used to simply confirmed the update button. Today there is no longer this site. You are obliged to provide me with the update. Or give me a free replacement to the next higher version. Please give me a link to a zip file that contains a setup file.
    Best Regards
    Werner
    Hallo
    Ich sage nochmals, dass ich die Acrobat 8.0 Version ehrlich erworben habe. Ich habe diese Version auch bei einem Handler ist Deutschland bestellt. Dieser Handler war auch auf der Webseite bei Adobe als Handler registriert. Wenn Sie mir nicht glauben, werde ich die Sachen aus meinem Archiv suchen. Diese Zeit möchte ich aber dann von Ihnen bezahlt haben. Nochmals, es ist bekannt, das die Version 8. Ohne das Update 8.3, ständig Fehler hat. Ich habe früher einfach das Update Button bestätigt. Heute gibt es diese Seite nicht mehr. Sie sind dazu verpflichtet, mir das Update zu liefern. Oder liefern Sie mir kostenlosen Ersatz auf die nächste Höhere Version. Bitte, Sie mir einen Link mit einer Zip-Datei, die eine Setup Datei beinhaltet.
    Best Regards
    Werner
    Mobil:   +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call> Werner Göbel<skype:werner6331?call> (werner6331)
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    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Rave
    Gesendet: Donnerstag, 28. August 2014 22:50
    An: Werner Göbel
    Betreff:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  Update von Acrobat 8.0 auf 8.3
    created by Rave<https://forums.adobe.com/people/Rave> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6682731#6682731>
    < This thread has been answered a duplicate of Update von Acrobat 8.0 auf 8.3<https://forums.adobe.com/thread/1558776> >
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    Warum Sie antworten nicht auf meine Frage??
    Wie muss ich Instaliren??
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
    IGH Holding AG
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    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Sonntag, 31. August 2014 22:09
    An: Werner Göbel
    Betreff:  AW:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  AW:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6689459#6689459>

  • WG: [Acrobat Installation & Update Issues] WG: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    Mein Guter Freund.
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    Ich möchte das Update mit einer EXE starten können..
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
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    This e-mail may contain confidential and/or privileged information. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient (or have received this e-mail in error), any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is strictly PROHIBITED and may be unlawful. If you have received this transmission in error, please inform the sender immediately by e-mail at the above address and destroy this e-mail. Thank you.
    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Donnerstag, 28. August 2014 17:15
    An: Werner Göbel
    Betreff:  WG:  Update von Acrobat 8.0 auf 8.3
    WG:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6681580#6681580>
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    Warum Sie antworten nicht auf meine Frage??
    Wie muss ich Instaliren??
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
    IGH Holding AG
    Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Der Inhalt dieser E-Mail ist ausschließlich für den bezeichneten Adressaten bestimmt. Bitte beachten Sie in diesem Fall, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail UNZULÄSSIG ist. Wenn Sie nicht der richtige Adressat bzw. sein Vertreter sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Vielen Dank. Der Versender übernimmt keine Haftung für die Richtigkeit oder Vollständigkeit der Meldung. Eventuell entstandene Schäden die aus den Inhalten dieser Meldung resultieren werden vom Versender nicht übernommen.
    This e-mail may contain confidential and/or privileged information. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient (or have received this e-mail in error), any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is strictly PROHIBITED and may be unlawful. If you have received this transmission in error, please inform the sender immediately by e-mail at the above address and destroy this e-mail. Thank you.
    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Sonntag, 31. August 2014 22:09
    An: Werner Göbel
    Betreff:  AW:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  AW:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6689459#6689459>

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    I recently updated to Adobe AIR 3.0 SDK (and runtime) doing HTML/Javascript development using Dreamweaver CS5.5 in a Windows 7 Home Premium (64 bit).
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    Jan  4 19:44:43 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.6.8 x86
    Jan  4 19:44:43 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: Commandline is: -psn_0_966892
    Jan  4 19:44:43 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: No installed runtime detected
    Jan  4 19:44:47 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: Relaunching with elevation
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    Jan  4 19:44:50 unknownd49a2057ba05 authexec[1727]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
    Jan  4 19:44:50 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.6.8 x86
    Jan  4 19:44:50 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Commandline is: -ei
    Jan  4 19:44:50 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: No installed runtime detected
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    Jan  4 19:44:51 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /usr/sbin/chown -hfRP alexflick "/Users/alexflick/Library/Application Support/Adobe"
    Jan  4 19:44:51 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/alexflick/Library/Application Support/Adobe"
    Jan  4 19:44:51 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /usr/sbin/chown -hfRP alexflick "/Users/alexflick/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
    Jan  4 19:44:51 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Starting silent runtime install. Installing runtime version 3.1.0.4880
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Subprocess chown succeeded
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Subprocess chown succeeded
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Subprocess chown failed (-1)
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Could not create directory at /Applications/Adobe/Flash Player/AddIns/airappinstaller
    Jan  4 19:44:54 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Error occurred during copy and set resource fork operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Could not create directory /Applications/Adobe/Flash Player/AddIns/airappinstaller" errorID=3010]
    Jan  4 19:44:57 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Rollback complete
    Jan  4 19:44:57 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Could not create directory /Applications/Adobe/Flash Player/AddIns/airappinstaller" errorID=3010]
    Jan  4 19:44:57 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Could not create directory /Applications/Adobe/Flash Player/AddIns/airappinstaller" errorID=3010]
    Jan  4 19:44:57 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1727]: Runtime Installer end with exit code 7
    Jan  4 19:44:58 unknownd49a2057ba05 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1722]: Runtime Installer end with exit code 7
    Jan  4 19:44:58 unknownd49a2057ba05 com.apple.launchd.peruser.501[104] ([0x0-0xec0ec].com.adobe.air.Installer[1722]): Exited with exit code: 7

    Does this thread help at all?
    http://app1.studiocloud.com/support/index.php?/article/AA-00322/0/Mac-Adobe-Air-Installati onUpdate-Issue.html

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