Adobe Air will not update or uninstall

Trying to update Adobe Air and it will get an error and stop.  Tried to uninstall and that will get an error and stop.  Just says error occurred while uninstalling.  or error occurred while installing.. nothing else.

I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:
AIR Installer Log Instructions

Similar Messages

  • Adobe Air will not update or install in Win 7 64 bit

    Adobe Air will not install. It gives me the message that it may not be approved by my administrator (me).
    I have tried it several times, and elevated it to an administrator with the same message. Under users\local\ appdata\adobe, I have renamed the directories to force it to rewrite to no avail. After doing that, here is my install file
    [2014-09-21:16:44:30] Runtime Installer begin with version 15.0.0.249 on Windows Vista x86
    [2014-09-21:16:44:30] Commandline is:
    [2014-09-21:16:44:30] No installed runtime detected
    [2014-09-21:16:44:35] Relaunching with elevation
    [2014-09-21:16:44:35] Launching subprocess with commandline c:\users\joe\appdata\local\temp\airdba2.tmp\adobe air installer.exe -ei
    [2014-09-21:16:44:40] Runtime Installer begin with version 15.0.0.249 on Windows 7 x86
    [2014-09-21:16:44:40] Commandline is: -stdio \\.\pipe\AIR_15768_0 -ei
    [2014-09-21:16:44:40] No installed runtime detected
    [2014-09-21:16:44:41] Starting silent runtime install. Installing runtime version 15.0.0.249
    [2014-09-21:16:44:41] Installing msi at c:\users\joe\appdata\local\temp\airdba2.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2014-09-21:16:44:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:16:44:46] Rolling back install of c:\users\joe\appdata\local\temp\airdba2.tmp\setup.msi
    [2014-09-21:16:44:46] Rollback complete
    [2014-09-21:16:44:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:16:44:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2014-09-21:16:44:46] Runtime Installer end with exit code 7
    [2014-09-21:16:44:51] Runtime Installer end with exit code 7
    Can anyone help?

    I did try the Microsoft Fix-it both install and uninstall troubleshooting but no luck there. It said I had no problems

  • Adobe Air will not update..

    I have 3.8.0.1280 version of Adobe air installed and need to update.. When I update it gives me this error: an error occurred while installing Adobe Air... If I try to run it as an administrator ... nothing happens..
    I am running Win 7 Pro... 16.0 GB ram ...  64-bit OS  ...AMD Quad X4 830 Processor   2.80 GHz

    I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.
    Microsoft Install and Uninstall Fix It
    If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:
    AIR Installer Log Instructions

  • Adobe Air will not install. Prior to attempted reinstall, it would not update.

    Adobe Air will not install / reinstall. Prior to attempt to reinstall, it would not update. The automatic "update now" button was greyed out, but the "update later" button was active.

    Here is what my system administrator wrote:
    1. Right-Click on the installer, clicked 'Show Package
    Contents' and attempted to install from the MasOS folder. This
    provided an interesting error in the terminal window, however still
    did not install.
    2. From there, I opened 'Console' (found in Applications
    --> Utilities) and dug through the install error logs. Pinned
    the issue down to AIR trying to update / use files that were
    already in use.
    3. Restarted the computer under the primary admin account
    (the account used to setup the computer) and installed successfully
    from there.

  • Adobe Aire will not install?

    Adobe Aire will not install? I am new to this site and I have never seen one more difficult to navigate ! Every time I click I get asked to subscribe to something else it seems. What a bunch of hucksters !!
    Andrew

    i dont know if this is any help to you...
    http://www.cruciallimit.com/blog/?p=74
    seems a few people are having probs with this.

  • Adobe Flash will not update to a W-2000 system and will not work? Is there a fix? Mozilla has disabled Flash. Do I have to go back to Explore?

    Adobe Flash will not update to a W-2000 system and will not work in Firefox? Is there a fix? Mozilla has disabled Flash. Do I have to go back to Explore?

    have you tried to install flash
    restart imac
    go to web site which require flash

  • My adobe cloud will not update on my iMac.

    My adobe cloud will not update on my iMac. Anyone have advice? I need it to work as soon as possible to make a deadline.

    Long titles seem to be happening a lot since the last forum software update so it's not just you!
    There is no Lightroom CC. You get the latest version (currently 5.4) with Creative Cloud, and so the CC app is correct in stating that your LR is up to date. Unlike Photoshop and most of the other Creative Cloud applications, Lightroom is not branded as "CC" because it's also available separately as a stand-alone perpetual licence product. When 5.5 (or 6.0 - or even a CC-only version) are released in the future, the CC app should prompt you to update and so in the meantime you're good to go.
    M

  • Adobe 10 Will Not Update, Vista SP2

    Adobe 10 will not function. I've spent days going through support recommendations. I've performed all fixes more than once. I've started and restarted. I've checked and rechecked settings. I've turned off protection programs. I've performed manual downloads. I've uninstalled and reinstalled. The update will not function. It appears to install okay, that displays as if everything did install okay, but I cannot see the Adobe page "version" display; nor can I view any independent web videos (vids do play fine from an email link, using Windows Media Player).
    Please - someone - help? I'm an average user, please go easy on me.
    Internet Explorer 8
    MS Vista Home Premium SP2
    X86-based PC
    Windows System 32

    I use MS IE version 8. That is the browser that I know I have or use . I've never deliberately used or downloaded another one.
    The only IE Add On I recognized in my Manage Add On list was SPYBOT. It's on my Desktop but it's not real time, it's the free version that I run manually. I did not see MALWAREBYTES listed in my IE Add Ons, but I also have that free version on my Desktop and I only use it manually. Other than that were items like "CBrowserHelperObject" by Dell. I don't know if that falls in the category of what you're looking for? I have NO idea where the "McAfee" thing came from, I've never knowingly had it. I last used the paid AVAST version (before this guy changed it over); and before that used a paid version of Trend Micro.
    I looked at ESET's properties and there was listed in their files a "Mozilla Thunderbird" Folder - I do not use the Mozilla Browser. I only use the IE Browser. I've no idea what that Folder is for or if it falls in what you want to know?
    Aside from this, the only other thing I know to do is to Print Screen the list I saw in my "Manage Add Ons." Probably more info that you want or need (or maybe can read?), I just don't know what, exactly, I am looking for?
    I do not see any recognizable IE Add Ons from ESET, my current AV program. If it matters, when I looked at its' Properties it reads as "CREATER OWNED," as if taking precedence over the SYSTEM? If there are other places I can look to offer more info, please tell me.
    Thank you for your patience. You are most kind. Don't go eat dinner, okay?

  • ITunes will not update or uninstall

    I have iTunes 11.1.1.11 installed on a 64 bit PC with Windows 7.  It will not update and I cannot uninstall it.  The install file for this version seems to be missing.  I probably deleted it after downloading an update. How can I solve this problem ?

    First try this fixit:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    If that doesn't work you may need the the Microsoft Installer Cleanup Utility
    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
    Google  msicuu2.exe download
    mydigitallife in the above search has a copy of version 3
    Check for malware before installing it.
    After installing, To run the program  – All Programs>>Windows Install
    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.
    Download a fresh copy of iTunes
    http://www.apple.com/itunes/download/
    Save the file on your PC.
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista/Windows 7
    http://support.apple.com/kb/HT1923
    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers
    restart your PC and try installing iTunes

  • BBC iplayer says Adobe Air needs updating: Adobe Air will not install, but says I have a later version already on my PC!

    Use Firefox. Have BBC iPlayer which will not load, saying I need a newer version of Adobe Air: when trying to instal Adobe Air, get message saying I already have a more recent version. It worked when I was using IE, but not since changing to Firefox.

    Hi there,
    stumbled on this conversation after having problems myself.
    After lots of trial and error, I was finally able to install iPlayer on my MacBook Pro.
    Firstly remove Adobe Air (Applications, Utilities, Adobe Air Uninstaller).
    Reboot (not sure if it is needed but it is what I did).
    Download Adobe Air 2.5 from http://kb2.adobe.com/cps/853/cpsid_85304.html
    Then retry installing iPlayer from the BBC webpage. I ignored the prompt from Adobe Air to upgrade to the latest version (3.1).

  • Photoshop Elements 8 and Adobe Air will not exe after installation

    I am currently running elements 8.  Since yesterday the photoshop elements editor will not execute, but crashing after it tries to initiates TWAIN.
    I have been uninstalling and reinstalling since yesterday.
    1. I have deleted elements preferences.
    2. I have used my utility drive to clean up clutter and excess files.
    3. I have cleaned my registry using Systems Mechanic
    4. I have installed the program from the desktop.
    5. I have copied the execution file to the desktop to use as a shortcut.
    6. I have turned off all devices and drivers that might be interfering and installed in simple mode.
    7. I have updated my drivers.
    8. I have tried the repair function
    9. I have removed the program manually to ensure nothing is lingering and then tried reinstalling.
    10. I have tried Systems Restore.
    11. I am in the process of defragmenting my hard drive
    12.  I have tried installing from the D: drive
    After all of this nothing has worked, and to make matters worse, now Adobe Air is crashing.
    Is there anything else that I have not tried that might remedy this problem.
    I have the program on another computer and it works fine.

    Go into the program files (program files(x86) for a 64-bit system), find the Elements 8 folder and within that Plug-ins>ImportModules and delete the Adobe TWAIN plugin. (You may have trouble scanning directly into the editor after doing this)

  • Adobe Reader will not update from 11.0.0.6 to 11.0.0.7

    I have tried installing the update to my Windows 8.1 machine, but it fails every time. When I right click and run as administrator from the download, it extracts, then pops up with:
    "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
    From the Adobe ARM.log, there is an ERROR_SUCCESS that tells me it stayed at version 11.0.0.6.
    From the AdobeSFX.log, there is a "Program finished with exit code:1642". (Which just tells me the same thing as the error pop up box.)
    From the MSI Installation log there is this:
    : Unknown\Absent: {AC76BA86-7AD7-0000-2550-7A8C40011007} - C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\RDC\AdbeRdrUpd11007.msp
    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
    C:\Windows\Installer\2f8d0.msi
    : Product: Adobe Reader XI (11.0.06) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011007}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\ADMINK~1\AppData\Local\Temp\MSIcd3b7.LOG.
    : Windows Installer installed an update. Product Name: Adobe Reader XI (11.0.06). Product Version: 11.0.06. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Update Name: {AC76BA86-7AD7-0000-2550-7A8C40011007}. Installation success or error status: 1642.
    : Note: 1: 1708
    : Product: Adobe Reader XI (11.0.06) -- Installation failed.
    : Windows Installer installed the product. Product Name: Adobe Reader XI (11.0.06). Product Version: 11.0.06. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1642.
    : MainEngineThread is returning 1642
    I am testing the update before doing an enterprise rollout to Win8 and Win7 machines. I have tried the standalone update on other computers (Win7 and Win8) and I cannot get it to update.
    I downloaded from here:  Adobe - Adobe Reader Distribution Selecting Windows 8, English, and 11.0.0.7
    From Administrative Command Line:
    AdbeRdr11007_en_US.exe -nos_oC:\Users\$$$$$$$\Desktop\Reader -nos_ne
    msiexec /a C:\Users\$$$$$$$\Desktop\Reader\Acroread.msi        network location: \\$$$$$$$\apps\adobe\reader11_0_0_7\
    msiexec /a \\$$$$$$$\apps\adobe\reader11_0_0_7\AcroRead.msi /p C:\Users\$$$$$$$\Desktop\Reader\AdbeRdrUpd11007.msp
    This is not working either - which is not surprising considering that the update itself will not run. I can only guess that somehow the 11.0.0.6 update was incorrect somehow, but I have been using the same process to update the machines for more than 5 update cycles, so I am not sure what might have changed.
    The point is, I do not want to do a complete uninstall and clean install on all of the machines in the company. Can anyone give direction with this?

    I disagree about corrupted install.  Every 11.0.6 pc in my enterprise also cannot upgrade to 11.0.7.  We make AIPs following the same process for each patch.   Something is not right with 11.0.7 MUI.  I can create the AIP for 11.0.7 but cannot get the GPO to upgrade previous installations.  I think something is seriously wrong with the 11.0.7 MUI msp
    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
    I am using the 11.0 MUI installer to create the AIP and then I patch the AIP with 11.0.7 MUI .msp file per normal practice like I always do.  I am able to sucessfully create the 11.0.7 AIP without errors but none of my 11.0.6 MUI clients will upgrade successfully and are left at 11.0.6.
    Something is broken with the 11.0.7 MUI .msp file.
    Like I said, we do this the same way each time depending on quarterly update or security update and it ALWAYS works fine.  This is well documented.  We are following the exact same steps and something is seriously wrong with the new 11.0.7 MUI .msp file.  It will not properly upgrade 11.0.6 MUI installations.
    We are using the 11.0 MUI as the base for slipstreaming the new 11.0.7 MUI patch.
    STEPS:
    1. Download AdbeRdr11000_mui_std.zip and extract to temp directory.
    2. Run: msiexec /a c:\aip\temp\acroread.msi TARGETDIR="c:\aip\11.0.7"
    3. Copy the AdbeRdrUpd11007_MUI.msp patch to c:\aip\11.0.7\
    4. Run:  msiexec /a c:\aip\11.0.7\acroread.msi /p c:\aip\11.0.7\AdbeRdrUpd11007_MUI.msp
    5.  Choose c:\aip\11.0.7 as the installation folder
    6.  When completed Copy c:\aip\11.0.7 to \\servername\AIP\
    7.  Configure GPO to upgrade over the top of existing installation of previous GPO 11.0.6 MUI using the correct UNC folder
    This has worked every time other than this 11.0.7 MUI msp file.  It will not upgrade 11.0.6 installations.

  • Adobe AIR will not install on Windows 7 sp1

    I have had AIR running under Vista 64 bit with no problems.  I upgraded to Windows 7 Ultimate sp1.  Ever since then I have received an error message.  I have tried many different things mentioned on the forum.  I even tried installing as Administrator.  I need some help if anyone has had a similar problem and resolved the issue.  Thanks Glen
    1)        I received error message upon reboot-“Adobe AIR-This installation of this application is damaged.  Try re-installing or contacting the publisher for assistance.”
    2)        I uninstalled AIR,
    3)        Ran AIR Zapper Script,
    Air Zapper Log:
    4)        Turned off AVG Anti-Virus
    5)        Installed new AIR from Adobe download,
    AdobeAIRInstaller 2.7.1.19610
    AdobeAIRInstaller 2.7.1.19610 Install Log
    Air Zapper Log:
    Found Folder: C:\Users\Glen\AppData\Roaming\Adobe\Flash Player\AssetCache
    Delete Succeeded
    Found Folder: C:\Users\Glen\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys
    Delete Succeeded
    Found Folder: C:\Users\Glen\AppData\Local\Adobe\AIR
    Delete Succeeded
    Found Folder: C:\Users\Glen\AppData\Roaming\Adobe\AIR
    Delete Succeeded
    Found Folder: C:\ProgramData\Adobe\AIR
    Delete Succeeded
    Zapping GUID: {FDB3B167-F4FA-461D-976F-286304A57B2A}
    MsiZapInfo: Performing operations for user S-1-5-21-769156629-2928110886-3302753835-1000
    Searching for the product {FDB3B167-F4FA-461D-976F-286304A57B2A} cached package. . .
    Searching for install property data for product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
    Searching user's global config location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-292811088 6-3302753835-1000\Products\761B3BDFAF4FD16479F68236405AB7A2\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Products\761B3BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Features\761B3BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching per-machine global config location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\761B3BDFAF 4FD16479F68236405AB7A2\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\761B3 BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\761B3 BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching old global config location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Microsoft\Windows\CurrentVersion\Installer\Products\761B3BDFAF4FD16479F68236405A B7A2\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\761B3BDFAF4FD16479F6823 6405AB7A2 for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\761B3BDFAF4FD16479F6823 6405AB7A2 for product feature data. . .
    Searching per-machine location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Classes\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2\Patches
      Searching HKLM\Software\Classes\Installer\Components for published component data for the product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
      Searching HKLM\Software\Classes\Installer\Assemblies for .Net assembly data for the product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
      Searching HKLM\Software\Classes\Installer\Win32Assemblies for Win32 assembly data for the product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
      Searching HKLM\Software\Classes\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKLM\Software\Classes\Installer\Features\761B3BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching old per-user location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Classes\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2\Patches
      Searching HKCU\Software\Classes\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKCU\Software\Classes\Installer\Features\761B3BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching per-user location for product {FDB3B167-F4FA-461D-976F-286304A57B2A} data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Microsoft\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Microsoft\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2\Patches
      Searching HKCU\Software\Microsoft\Installer\Assemblies for .Net assembly data for the product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
      Searching HKCU\Software\Microsoft\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKCU\Software\Microsoft\Installer\Features\761B3BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching for product {FDB3B167-F4FA-461D-976F-286304A57B2A} in per-user managed location. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-2928110886 -3302753835-1000\Installer\UpgradeCodes...
      Searching for patches for product 761B3BDFAF4FD16479F68236405AB7A2 in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-2928110886 -3302753835-1000\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-29281 10886-3302753835-1000\Installer\Products\761B3BDFAF4FD16479F68236405AB7A2 for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-29281 10886-3302753835-1000\Installer\Features\761B3BDFAF4FD16479F68236405AB7A2 for product feature data. . .
    Searching for shared DLL counts for components tied to the product 761B3BDFAF4FD16479F68236405AB7A2. . .
       HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Components key is not present.
    Searching for shared DLL counts for components tied to the product 761B3BDFAF4FD16479F68236405AB7A2. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 client info data. . .
      Searching for product 761B3BDFAF4FD16479F68236405AB7A2 client info data. . .
    Searching for Installer files and folders associated with the product {FDB3B167-F4FA-461D-976F-286304A57B2A}. . .
      Searching for files and folders in the user's profile. . .
      Searching for files and folders in the %WINDIR%\Installer folder
    No product/patch data was found.
    Zapping GUID: {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    MsiZapInfo: Performing operations for user S-1-5-21-769156629-2928110886-3302753835-1000
    Searching for the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} cached package. . .
    Searching for install property data for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
    Searching user's global config location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-292811088 6-3302753835-1000\Products\080E7FFA4791FB54390101EDA1F1E50D\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Products\080E7FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Features\080E7FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching per-machine global config location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\080E7FFA47 91FB54390101EDA1F1E50D\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\080E7 FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\080E7 FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching old global config location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Microsoft\Windows\CurrentVersion\Installer\Products\080E7FFA4791FB54390101EDA1F1 E50D\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\080E7FFA4791FB54390101E DA1F1E50D for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\080E7FFA4791FB54390101E DA1F1E50D for product feature data. . .
    Searching per-machine location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Classes\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D\Patches
      Searching HKLM\Software\Classes\Installer\Components for published component data for the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
      Searching HKLM\Software\Classes\Installer\Assemblies for .Net assembly data for the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
      Searching HKLM\Software\Classes\Installer\Win32Assemblies for Win32 assembly data for the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
      Searching HKLM\Software\Classes\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKLM\Software\Classes\Installer\Features\080E7FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching old per-user location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Classes\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D\Patches
      Searching HKCU\Software\Classes\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKCU\Software\Classes\Installer\Features\080E7FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching per-user location for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Microsoft\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Microsoft\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D\Patches
      Searching HKCU\Software\Microsoft\Installer\Assemblies for .Net assembly data for the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
      Searching HKCU\Software\Microsoft\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKCU\Software\Microsoft\Installer\Features\080E7FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching for product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} in per-user managed location. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-2928110886 -3302753835-1000\Installer\UpgradeCodes...
      Searching for patches for product 080E7FFA4791FB54390101EDA1F1E50D in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-2928110886 -3302753835-1000\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-29281 10886-3302753835-1000\Installer\Products\080E7FFA4791FB54390101EDA1F1E50D for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-21-769156629-29281 10886-3302753835-1000\Installer\Features\080E7FFA4791FB54390101EDA1F1E50D for product feature data. . .
    Searching for shared DLL counts for components tied to the product 080E7FFA4791FB54390101EDA1F1E50D. . .
       HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Components key is not present.
    Searching for shared DLL counts for components tied to the product 080E7FFA4791FB54390101EDA1F1E50D. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D client info data. . .
      Searching for product 080E7FFA4791FB54390101EDA1F1E50D client info data. . .
    Searching for Installer files and folders associated with the product {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}. . .
      Searching for files and folders in the user's profile. . .
      Searching for files and folders in the %WINDIR%\Installer folder
    No product/patch data was found.
    Zapping GUID: {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    MsiZapInfo: Performing operations for user S-1-5-21-769156629-2928110886-3302753835-1000
    Searching for the product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} cached package. . .
    Searching for install property data for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}. . .
    Searching user's global config location for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} data. . .
      Searching for product FB540C64F3B24CB4E8C4000EFCB89DBD upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product FB540C64F3B24CB4E8C4000EFCB89DBD in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-292811088 6-3302753835-1000\Products\FB540C64F3B24CB4E8C4000EFCB89DBD\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Products\FB540C64F3B24CB4E8C4000EFCB89DBD for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-769156629-2928 110886-3302753835-1000\Features\FB540C64F3B24CB4E8C4000EFCB89DBD for product feature data. . .
    Searching per-machine global config location for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} data. . .
      Searching for product FB540C64F3B24CB4E8C4000EFCB89DBD upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product FB540C64F3B24CB4E8C4000EFCB89DBD in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\FB540C64F3 B24CB4E8C4000EFCB89DBD\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\FB540 C64F3B24CB4E8C4000EFCB89DBD for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\FB540 C64F3B24CB4E8C4000EFCB89DBD for product feature data. . .
    Searching old global config location for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} data. . .
      Searching for product FB540C64F3B24CB4E8C4000EFCB89DBD upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
      Searching for patches for product FB540C64F3B24CB4E8C4000EFCB89DBD in Software\Microsoft\Windows\CurrentVersion\Installer\Products\FB540C64F3B24CB4E8C4000EFCB8 9DBD\Patches
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\FB540C64F3B24CB4E8C4000 EFCB89DBD for product data. . .
      Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\FB540C64F3B24CB4E8C4000 EFCB89DBD for product feature data. . .
    Searching per-machine location for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} data. . .
      Searching for product FB540C64F3B24CB4E8C4000EFCB89DBD upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product FB540C64F3B24CB4E8C4000EFCB89DBD in Software\Classes\Installer\Products\FB540C64F3B24CB4E8C4000EFCB89DBD\Patches
      Searching HKLM\Software\Classes\Installer\Components for published component data for the product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}. . .
      Searching HKLM\Software\Classes\Installer\Assemblies for .Net assembly data for the product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}. . .
      Searching HKLM\Software\Classes\Installer\Win32Assemblies for Win32 assembly data for the product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}. . .
      Searching HKLM\Software\Classes\Installer\Products\FB540C64F3B24CB4E8C4000EFCB89DBD for product data. . .
      Searching HKLM\Software\Classes\Installer\Features\FB540C64F3B24CB4E8C4000EFCB89DBD for product feature data. . .
    Searching old per-user location for product {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB} data. . .
      Searching for product FB540C64F3B24CB4E8C4000EFCB89DBD upgrade codes in Software\Classes\Installer\UpgradeCodes...
      Searching for patches for product FB540C64F3B24CB4E8C4000EFCB89DBD in Software\Classes\Installer\Products\FB540C64F3B24CB4E8C4000EFCB89DBD\Patches
      Searching HKCU\Software\Classes\Installer\Products\FB540C64F3B24CB4E8C4000EFCB89DBD for product data. . .
      Searching HKCU\Software\Classes\Installer\Features\FB540C64F3B24CB4E8C4000EFCB89DBD for product feature data. . .
    Search

    IGiveUponAdobe wrote:
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    I promise I won't remove your post, I just ask that you keep the responses polite and try not to get personal.
    Thanks,
    Chris

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