Adobe and Sony Photoshop Elements Serial Number Ping Pong !

Question

Hi
I wanted you all to know what is going on.
See below my first 'ANGRY' support message I sent and their replies - actually this offer tipped me to buy this laptop instead of another one and I did contact SONY several times and they pretended not to understand and in their website is stated and listed as 'included programs'.
It is a trick to make customers buy their product? Sometime ago offers were 'real' offers.
IS THIS EVEN LEGAL ? A purchase is a contacrt the buyer/the sellers and its suppliers (Adobe!)
Next time, it will be a Toshiba (again!) - it has lasted me 5 years or had labour and it still is going - it stillis working and on Linux this time!
Saturday, 17 October 2009 10:49:44 o'clock BST - Product registration
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Hello
I have just purchased a SONY VAIO with these programs bundled/installed/no doscs/no licence!
I wish to:
1. register them and I cannot since your program only show 5 groups of digits instead of the 6 needed!
2. I wish to install Linux on this computer, but I cannot install PSE7 and Adobe Premiere E 7 without a licence!
Which should have been part of my purchase.
I feel I have been robbed.
As soon as you run it, your programs connects and show us the 'called option' to purchase upgrade to version 8 - are you trying to make us pay twice for the same programs?
What is the solution here? I spent hunfdreds of  £££ during the years 'macromedia too to get treated like this?
ADOBE first reply - Wednesday, 21 October 2009 15:57:09 o'clock BST
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Hello
Thank you for contacting Adobe Support. We apologize for the delay in
responding to your issue.
I am responding in reference to your case no. ****** dated 17/09/2009.
First let me thank you for using an Adobe product and also let me assure
you that together we will try to find a resolution for this issue.
Regarding your issue, we have discovered that this issue requires
customer service handling and we have escalated the case to the right
department to resolve.
Your new CS Web Case number is *******.
We are closing this case as TS has nothing to do in this case.
Customer Services Reply -Friday, 23 October 2009 07:11:59 o'clock BST
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Thank you for contacting Adobe Customer Service.
The software you received is part of an Original Equipment Manufacturer
(OEM) bundle. You need to contact the company that distributed the
bundled software to get your serial number and documentation.
They have licensing rights to distribute these products and are
responsible for supplying you with a serial number.
For information about Adobe product purchasing options, registration,
trial software, upgrades, licensing and other services, please visit our
Customer Service Center at: http://www.adobe.com/support/service/
=====================================================
This is what you get to have been a faithful customer that spent £££ in the last 6/7 years or more - before with Macromedia and then with ADOBE !
What do you think?
I feel robbed and I am now using GIMP - which better than PSE7 and competitive to PShop Professional.
Sorry Adobe, but this case is not closed!
Wrong person to play with.
As soon as I have time a website will come out with all these stories - I will gather them all and them publish them.
I am a honest person and democratic and I do not like to be treated like this and I do not trea any of my customers like this, even if some deserve it!
Mobon

Answer 1

Dear Barbara
Thank you for your reply.
Either Sony or Trade Standards, plus advertising on MoneySavingExpert and
Watchdog and so on.
Just a few millions will see the way your partnership with Sony works, in
order to 'force' sell your products!
Kind Regards
Mauro
PS ... and comes Europa! It is so silly to get into trouble to save money
and get customers this way, very silly - I miss Macromedia.