Adobe and Windows 7 Professional Service Package Updates

Question

After Microsoft sent down  the latest Service Pack update, both Adobe Photoshop CS6 and Lightroom...both of  which had been running previously...now fail to initialize.   The message given was:  Microsoft has been alerted with this problem and will send back a solution.  I called the Adobe Help desk.  We proceeded to de-install everything that could be causing a conflict on the Hewett Packard HP170 running Windows 7 Professional:  all adobe plug-in software, a 2nd monitor, a Wacom Intuos 4 tablet.  Then we uninstalled and reinstalled both Lightroom 4.1 and Photoshop CS6 The problem continued.  Repair referred the situation to "tier 2 support".  That was 3 days ago. 
In the meantime, I tried an experiment:    Using the  MSCONFIG command, I started the computer in DIAGNOSTIC STARTUP mode rather than NORMAL.  Then I tried to start the previously-new download  CS6 Photoshop and Lightroom 4.1.  BOTH STARTED SUCCESFULLY.  However, both appear now to be trial software.  When I go back to Normal Startup in windows program MSCONFIG,  the need to register for a trial comes up for Photoshop and Lightroom 4.1 doesn't let you save any changes.
This is not the first Service Pack upgrade/Adobe conflict I have experienced  For the past year, every time Microsoft sent down a service package update, an Adobe program...usually photoshop but sometimes Premier...would stop working. In two severe cases, I took the computer to a dealer who restored the machine to pre-service-pack update points.  . But with the cloud software and CS6, that really should end!
Do you have any suggestions on how to fix this problem?  If not, do you have a way to get adobe to get back to me on trouble ticket 183659886?

Answer 1

Are you saying you installed Service Pack 1 after installing Photoshop CS6 and that stopped Photoshop working?
Because if you're just talking about Windows Update, I keep my systems up to date and no Windows updates have stopped Adobe software from working here.
I know the problem seems simple from your perspective, but apparently it's not.
That your software starts when you bring up the system in Safe Mode probably says that something else you have installed and running on that system is interfering.
Perhaps if you'll explain exactly what it is that's going wrong (when it doesn't work) with specifics, some folks here might be able to help you.  It might be as simple as Windows Update delivering a bum display driver, which you could override yourself by going to the web site of the maker of your video card.
Do you know how to read the Windows event logs?
-Noel