Adobe App 30-Day Trial Logistics

Once your 30 day trial of an individual adobe app expires, do you have to actively cancel the trial? Will adobe charge me if I do not delete the app?

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Trial versions will expire after 30 days. You may not charge automatically unless you have placed an order for any particular subscription

Similar Messages

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    I got the Adobe free 30 day trial for Acrobat XI. Now after 30 days I can't open any Adobe file I have. Before the trial I could open them all. I got the trial to edit some files. I just want to return to the way it was previously where I could open and read all Adobe files people sent to me. This stinks! I took your free trial and now after the 30 days I am locked out of all the Adobe files. That is lame!!!   HELP!!

    You're misunderstanding. Nothing has been locked. The problem is that you still have the trial on your system - because you might want to license it. Since you don't want to buy it, uninstall it. Once that is done, you might have to do a REPAIR on Adobe Reader, but anyway it is ready and willing to carry on opening PDFs when you let it.

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    In the last day my Creative Cloud menu bar app on my Mac won't allow me to log in and all my apps now come up with a 30 day trial instead of opening normally. Has anyone had this problem? I need to solve it urgently.

    I have the same problem. Situation is exactly as written in the document you linked here.
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    Thanks for your helf

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    Hi Horten,
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  • Each time I open Acrobat, the 30 day trial pop up opens and stops me from seeing the document

    Every time I try to open a document, I get the Adobe Acrobat 30 day trial subscription on the screen. If I get rid of this, the screen remains blank and the document doesn't open

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    Moreover, What exactly happens after you get rid of that 'trial window'? - Does the program abruptly terminate or Do you get any error message on the screen or any other prompt window?
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  • I have a monthly subscription to Adobe CC (Photoshop & Lightroom), but LR6 (CC) is only offered in 30 days trial. Why ?

    I have a monthly subscription to Adobe CC (Photoshop & Lightroom), but LR6 (CC) is only offered in 30 days trial. Why ?

    did you install lr 6 using your cc desktop app?
    if yes, sign out and then back in to your cc desktop app, Sign in, Sign out | Creative Cloud desktop app

  • I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired

    I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired and will not let me access it.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have a year subscription that's current on monthly payments.  Now when I go to launch apps, they all say "start 30 day trial"!  What gives with that???

    Why does my annual subscription now seem to be voided and I'm being told to start a new 30-day trial?  I've already paid for access to apps that I now can't access without starting a new trial subscription! Can anyone please help me get the products/services I've paid for? Adobe Support is closed and they aren't answering Chat.  Thanks.

    I find that the issue was resolved after contacting Adobe support, please let us know if there are any further issue.
    Regards
    Rajshree

  • CC apps opening as 30 day trial

    I recently had a problem with my paid verision of Adobe CC 2014 apps opening up as a 30 day trial instead of paid apps.  I contacted tech support and after much time the problem seemed to be fixed.  Now after less than a week I am having the same problem again.  I have reopened the case, but probably will not hear anything until Monday.  Has anyone else had this problem?
    Georgie

    I believe there are a lot of people that have had this problem, but seldom do people who have their problem solved come back to help so I wouldn't put too much hope in getting their feedback.  You might have to wait for support to get back in the saddle, and you might even need to nudge them to revisit the case.  You can check the following to see if it applies/helps...
    CS6 or Creative Cloud Reverts to Trial Mode
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • I'm a member of adobe why can't i access adobe illustrator only for a 30 day trial?

    i'm a member of adobe why can't i access adobe illustrator only for a 30 day trial?

    Have you installed the Creative Cloud management app? Then used it to download the trial version of AI?

  • I downloaded the new Pages and Numbers through my app store but when I open my old documents, it still tells me my 30 day trial is over. How do I get the computer to automatically recognize the new applications?

    More information: I have a 3 year old MacBook and had been using "Microsoft for Mac" until last week when I took my MacBook in for some upgrades- including the operating system Lion. I have been unable to use the Word, Excel, etc. programs because they are not supported on the new operating system... and I already used my 30 day trial of iWork when we first purchased the computer. I decided to buy Pages and Numbers through the App Store icon. When I open the Pages and Numbers under my Applications, I can get them to work. However, when I open old documents saved on my computer, they go into the 'old' iWork messages of that my trial has expired. How do I get the computer to automatically recognize that I've purchased Pages and Numbers?

    You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

  • Can't install 30 day trial, Adobe Support is no help

    I've had no help at all from Adobe Support over the last couple days and have grown extremely frustrated.
    I'm trying to install CS6 on my new Mac. I deactivated it on my PC, but when I try to install it on my Mac, I'm told my serial number is invalid. After some research, I've learned I need to contact Adobe about this to do a cross grade, but none of the support outlets are working for me. The phone number says there is no phone support for CS, and the chat is perpetually not available or fails just as I get in contact with an employee. Sometimes it works but I can't answer back even though I can see answers coming in.
    In the meantime, I wanted to install a 30 day trial of CS6 so I don't get too behind on my work, but when I try installing it, I get the message that I need to close Safari first. I've followed all the steps Adobe provides in making sure the application is closed, and it most certainly is, but I still get the message that Safari needs to be closed. When I try to contact Adobe about this, I run into the same problems. This time, chat isn't even offered to me as an option.
    I don't know what I'm supposed to do, and Adobe has done nothing to help me in addressing my issues. Can anyone please point me in the right direction to fixing these problems? I would greatly appreciate it.
    Thank you.

    Lindsay Duet I am sorry you have faced so much difficulty contacting our support team.  You may want to try utilizing a different web browser if you continue to face difficulty contacting support.
    In regards to needing to close Safari.  Have you tried closing the process using the Activity Monitor located in the Applications/Utilities folder?  If so then please reboot your computer, make sure Safari is quit, and try the installation again.
    Finally you are welcome to purchase the upgrade to CS6 online.  Please make sure that you choose Mac OS when purchasing the upgrade.  You will want to make sure you are logged into the same account which has your copy of CS5 registered when you make the purchase.  You can purchase the upgrade to CS6 at Creative Suite 6.

  • I was directed to adobe to download CS4 on my new iMAC after hardware failure on PC.  The valid CS4 serial number for the PC is not recognized by Adobe, even though I downloaded all the software successfully.  They gave me a free 30 day trial.........Does

    I was directed to adobe to download CS4 on my new iMAC after hardware failure on PC.  The valid CS4 serial number for the PC is now not recognized by Adobe, even though I downloaded all the software successfully on the new iMac..  They gave me a free 30 day trial on the new iMAC.........Does this mean I have to spend a lot of money to update and activate the latest CS release on the new machine ??????

    Purple Lobster your Creative Suite 4 serial number is for Windows or Mac only.  If you were previously using it on Windows then it is likely you have a Windows license.  You can verify by checking your serial number at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you wish to run Adobe Creative software on your new iMac then I would recommend a Creative Cloud complete or single application membership.  You can find more details at https://creative.adobe.com/plans.  There is also a 30 day trial available for the Creative Cloud if you wish to evaluate the newest versions of the Adobe Creative applications.

  • Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

    Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

    Hi Tammy Havlik,
    Try Downloading the Installer Package from this Link ( Download Acrobat products | Standard, Pro | XI, X) and Let me know if this helps.
    Regards,
    Rahul

  • Yesterday Adobe Helpdesk gave me a link to manually update my monthly paid for Photoshop CC and now I am getting 00 day trial version expiration warnings, but I paid already for 5 months. How fix this today?

    Yesterday Adobe Helpdesk gave me a link to manually update my monthly paid for Photoshop CC and now I am getting 00 day trial version expiration warnings, but I paid already for 5 months. How fix this today?

    ps: on Thursday there was a automatic windows 8.1 update before shutting down the pc and in friday the photoshop CC monthly paid for since huly 19, did not download the available update. Via helpdesk I got a link to manually update the photoshop CC but today I get a warning that the photoshop CC has 00 days left in trail....whereas I have been paying and using it for 5 months already and helpdesk chat is closed today on saturday.

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