Adobe Application Manager and DPS Tools 2.0.3 Update

Hello,
I am using Adobe Application Manager Enterprise Edition 3.1 in order to push the CS6 Suite and Updates to our computer systems. It has so far been working great, with one exception: The DPS Tools 2.0.3 Update does not show up in the updater engine on the Mac version of the software. When I attempted to download manually and create the the .pkg to push it through Apple Remote Desktop, the manual package creation gives an error message stating that this update is not compatible with the installation.
On the Windows version of this tool, the update shows up and I have been able to deploy the update.
I need to deploy this update to the Mac systems, and need to get an answer on how to create the pkg file from the dmg that is downloadable from the adobe Downloads or how to allow the update to be seen from this tool on the Mac Version.
Any help would be extremely appreciated.
- Chuck Crabtree

Chuck,
Unfortunately it lookslike AAMEE deployments are blocked on iOS due to an AIR installation issue We've opened a bug on our end to try and work around that installation issue. It's too late for it to make it into the v23 release, but we'll look at it for v24.
Thanks for bringing this to our attention,
Neil

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I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

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Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
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In Windows 7 I mistakenly un-installed Adobe Application Manager and all applications (CS3E, CS5 and Elements 6) have disappeared from programs on the start menu

WIN7: Mistakenly un-installed Adobe Application Manager and now all Adobe apps (CS3, CS5 and Elements 6) have disappeared from the programs list in the start up menu.
CS5 Bridge is still there so I can get into the photo editor to de-activate it and re-install.
However, all of CS3 has disappeared so I cannot get into it to de-activate.
Question 1: Will downloading and re-installing Adobe Application manager get CS3 automatically back?
Question 2: If not, what to do to get CS3 back things working properly again? Remember, I can't de-activate it.
Thanks and have a happy day!

Don't worry about activation unless you are installing on a new and different machine. Simply reinstall in order. It should all work.
Then install any updates. Product updates
After that, let me know how it went and if there are any further questions.
Gene

Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later."

Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later." Anyone able to help? Tried restarting etc. No avail.
I am running Adobe CS5 on my new laptop. Any help would be great.

@them,
I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry.

I want to download whatever updates I need for Photoshop CS5. I try using Adobe Application manager and it isnt working.

I want to download whatever updates I need for Photoshop CS5. I am using Adobe Application Manager and there are updates but they arnt going through. It has been awhile since I tried. Dont remember when the last time was. But my Mac Book Pro is in good shape and I am finally getting around to this. didnt expect it not to work. Help?

Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
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Has anyone else had any luck creating a silent install for TCS3? I called support and reproduced the problem for them, but they had no answer.
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This is true that Adobe Application Manager Enterprise Edition currently does not support silently deploying Acrobat alongwith TCS3. However, you do not need a separate license key for Acrobat.
Pls follow the below mentioned steps to silently install TCS 3 with Acrobat:
1) Uninstall TCS3 (including Acrobat) from your machine, if already present. Make sure all products are uninstalled succesfully.
2) Create a serialized package for TCS 3 using the AAMEE tool
3) Run the silent installation command for TCS3
4) Goto the Exceptions folder inside the TCS 3 package and open ExceptionInfo.txt. This has information of all the products that this package will not install. Look for the command to install Acrobat X Pro. For your reference, I am mentioning it here,
msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
7) Now launch Acrobat. You will see that Acrobat automatically picks up TCS 3 license present in the machine and gets serialized. You do not need any other serial number.
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AAM Runs??
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AAM not Running? ‘
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3) Tell Support “reinstall due to software problems and product key not working.” Adobe will give you codes to release your product key. " You can’t out horsepower this problem.
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I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.

Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave

I cannot update CS 6, Adobe Application Manager cannot be installed and doesn´t work

I have CS 6 installed on my Windows PC (Windows 7). It worked for a long time. Now I cannot update the Programm. At first I get the message "update failed, please download a new Version of the Adobe Application Manager". When I did it and tryed to install the application Manager, I got a new message: "Installer could not be initialized. Please download the Adobe support advisor to identifie your Problem." But the Support Advisor has been closed by Adobe and I cannot download the program. What can I do now? (please sorry for my bad english).

Thank you very much. That helped me and I can update my CS 6 again.
sam.am schrieb:
navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE
Then try to install it.

How do I open the updates window in "Adobe Application Manager"?

How do I open the updates window in "Adobe Application Manager"? Or can I or should I....??
I am a brand new Cloud member. I heard of the Retina update. Assuming this was where the updates would logically appear I went to the "Adobe Application Manager" app first. Without closing the "Adobe Application Manager" I opened Photoshop and went to the help menu and selected "Updates..."; a second window opened in the already open "Adobe Application Manager".
I selected update all.
The result is below:
DW CS6 12.1 Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dreamweaver CS6 12.0.1 update to address critical issues
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop 13.1 for Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Bridge CS6 5.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 7.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Now, I closed the "Adobe Application Manager" and opened "Photoshop" again and again selected "Updates..." from the help menu. The "Adobe Application Manager" opened again with just one window this time and the updates happened correctly.
I was hoping one of the updates would be to the "Adobe Application Manager", I don't think so.
So, If I were you I wouldn't select "Updates..." from an Adobe app unless the "Adobe Application Manager" is closed until they fix it...
Current version: Adobe® Application Manager - Version 7.0.0.128 (7.0.0.128) Note the Two windows in the "Adobe Application Manager" in the attached image.

The updates are currently available by going to Help>Updates within the Application. Once you invoke the Updater, which is a component of the Adobe Application Manager, it will locate and apply the updates. It looks like most of your updates have failed to install. I would recommend you begin by trying to apply the updates that are available on our product update page at http://www.adobe.com/downloads/updates/ and seeing if you face the same difficulty.
If you continue to experience problems with applying the updates then please review your installation log to determine the cause of the failure. You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Ticket closed/withdrawn that are not. - Adobe Application Manager

Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
These cases are still Open.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
The problem: Ever since I stopped the CC Upgrade Special and deleted CC software I have not been able to get Adobe software squared away.
Chat start time Oct 8, 2014 4:48:48 PM EST
Chat end time Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time) 01:28:09
Operator Adarsh
Udit Tuli
Oct 8, 2014 4:48:48 PM EST
Adarsh
Error: I am 1st off trying to see if the current software needs to be updated. I’m going through Bridge HELP – UPDATE
I can run the Adobe Software CD’s and run setup
Error: Will not except CS6 Key
2nd
Trying to update thru Bridge. It gets into Adobe Application Manager and just clocks (Spins)
Things that Adarsh had me try:
Verified Serial Number
Had me type serial number instead of CUT and PASTE from my User Account
type it using keyboard carefully
do not copy paste
transferred call to technical department
Amit Kumar:
Verified Serial Number
Asked me what was wrong
open tinyurl.com/975597
After looking around he asks “Is it working fine?” – I’m still baffled at this question because he had not made any changes.My response:
Well no.. let’s check it out
1. bridge update, that would be no
2. CS6 installs? That would be No...
So what's the question?
Amit Kumar: When it is already install, then why are you installing it again.
Rod Chatfield: option 1 - Bridge is my 1st choice to work. If that does not work then I have to Re-load Adobe
Amit starts looking at various systems setting and web pages and we wind up on: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Before Amit could run anything I spoke up: “the last time a rep took me this path I had to rebuild my pc... Are you sure you are not taking me down that path?
Amit Kumar: I will just check adobe id credentials.
Rod Chatfield: get me to the next level of tech.
Amit passes me off to Udit
Udit Tuli: What is the issue you are facing?
By this time (at least an hr) I give a little push back (read the log plz) to which Udit replies, “So you are using CS6 Photoshop?”. Photoshop has not been even mentioned in the past hr.What happens next is the pinnacle of Adobe Customer support:
Udit Tuli: Then what is the product you are using?
Rod Chatfield: please read at least the last session
Udit Tuli: Sure allow me a minute
Rod Chatfield: thank you
Udit Tuli: let me go through the history
*** Disconnected ***
No call back, no e-mail.
As of today I have had:
Out of the 6 chats I have kept 4. It looks like I have:
1:28 + 0:58 + 0:36 + 0:54 = 4hr’s of what I have kept track of. I’m sure there are more.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
General Info
Chat start time
Oct 8, 2014 4:48:48 PM EST
Chat end time
Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)
01:28:09
Operator
Udit Tuli
Oct 6 at 8:49 AM
Case Update: 0185970247 : Rashmi M
Your Case Number:0185970247
Case Description: error Installer failed to initialize.
General Info
Chat start time
Oct 6, 2014 10:50:52 AM EST
Chat end time
Oct 6, 2014 11:45:16 AM EST
Duration (actual chatting time)
00:54:23
Operator
Rashmi
General Info
Chat start time
Oct 6, 2014 10:06:17 AM EST
Chat end time
Oct 6, 2014 10:42:07 AM EST
Duration (actual chatting time)
00:35:50
Operator
Abhishek
General Info
Chat start time
Oct 6, 2014 8:13:32 AM EST
Chat end time
Oct 6, 2014 9:07:28 AM EST
Duration (actual chatting time)
00:53:55
Operator
Neeraj
Case Update : 0185969556 : Neeraj D
Oct 6 at 6:05 AM
Your Case Number:0185969556
Case Description:downlaod Issue

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Adobe Application Manager and DPS Tools 2.0.3 Update

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