Adobe Application Manager and other Installers All Messed up
I have a Mac Pro running 10.5.8 and CS5 Design Premium. Today I noticed 3 new updates: Bridge 4.0.2, Camera Raw 6.1, and a Flash thing. I ran the update using Adobe Application Manager (AAM). It failed on all three. I tried every way I could find to re-install AAM including
1. Deleting the PDApp folder under OOBE
2. Running the installer from a terminal window in silent mode
3. Running the original installer
Running the original installer starts AAM, which then crashes, and when I relaunch it, it looks for updates and doesn't return to dealing with the full install.
So, I have no idea what to do. I cannot reinstall CS5 or uninstall it. I cannot update anything, even by hand.
I am a fairly sophisticated OS X person, so I am not doing something stupid like not being connected to the net. It's a permissions or ownship thing.
Any suggestions would help.
Your problem is similar to mine.AAM and Deavtive are two central actors in this isssus. OOdude is right on Deactive Question is YES/NO to AAM. Two options with some trial and error. Follow the below-but...
AAM Runs??
1) Deactivate. Uninstall. Run the clean-up script**. Reboot. Reinstall. If you product key works, you’re good. Live long and be creative.
AAM not Running? ‘
2) Backtrack on the link I left earlier. Look it over. If that helps, follow it. Try running the clean-up script. Should pull the bad installation. Reboot and Reinstall. If your product key works, you should be good.
No luck? The sticking point is the fact that you were not able to deactivate. Tech support calls time. No matter how painfull, Adobe’s product key use database has you in its grips.
3) Tell Support “reinstall due to software problems and product key not working.” Adobe will give you codes to release your product key. " You can’t out horsepower this problem.
** >The "Clean-up Script" appears drastic, but it only removes CS5 and "takes out the trash.". Cyber-house cleaning on steroids. Be mindful of instructions and follow to the letter. Reboot. Run CS5 install. Similar to a "clean install" of your OS, but CS5 is the "only-warez" affected.
Ahh...it will work again!! Good luck WileyC
Similar Messages
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WIN7: Mistakenly un-installed Adobe Application Manager and now all Adobe apps (CS3, CS5 and Elements 6) have disappeared from the programs list in the start up menu.
CS5 Bridge is still there so I can get into the photo editor to de-activate it and re-install.
However, all of CS3 has disappeared so I cannot get into it to de-activate.
Question 1: Will downloading and re-installing Adobe Application manager get CS3 automatically back?
Question 2: If not, what to do to get CS3 back things working properly again? Remember, I can't de-activate it.
Thanks and have a happy day!Don't worry about activation unless you are installing on a new and different machine. Simply reinstall in order. It should all work.
Then install any updates. Product updates
After that, let me know how it went and if there are any further questions.
Gene -
I want to download whatever updates I need for Photoshop CS5. I am using Adobe Application Manager and there are updates but they arnt going through. It has been awhile since I tried. Dont remember when the last time was. But my Mac Book Pro is in good shape and I am finally getting around to this. didnt expect it not to work. Help?
Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave -
Problems with TCS3, Adobe Application Manager, and Acrobat X
I have to deploy Technical Communications Suite 3 to a group of 20 people with a volume license key. In order to avoid giving 20 people in the company a volume key, I'm using the Adobe Application Manager to build a distributable silent installer for this delivery. The problem is that when you use the Adobe Application Manager to create the build, Adobe Acrobat Professional X (which is part of the package) is not an installable option, nor is it actually installed as seen in the attached screenshot
However, if I just launch the installer by double-clicking Set-up.exe from the downloaded media directory, I do get the option to add Acrobat X.
Finally, if I drill into the installation media folder, "...\Adobe Technical Communication Suite 3\payloads\AcrobatProfessional10.0-EFG" there is a .msi which is for Acrobat X, but when launched, the product key I was provided for Technical Communications Suite 3 does not work. The key works just fine to install the entire suite, but not Acrobat X by itself.
Has anyone else had any luck creating a silent install for TCS3? I called support and reproduced the problem for them, but they had no answer.
Just for the record, I have found this exact same behavior with all the Adobe Suites which are supposed to get Acrobat.This is true that Adobe Application Manager Enterprise Edition currently does not support silently deploying Acrobat alongwith TCS3. However, you do not need a separate license key for Acrobat.
Pls follow the below mentioned steps to silently install TCS 3 with Acrobat:
1) Uninstall TCS3 (including Acrobat) from your machine, if already present. Make sure all products are uninstalled succesfully.
2) Create a serialized package for TCS 3 using the AAMEE tool
3) Run the silent installation command for TCS3
4) Goto the Exceptions folder inside the TCS 3 package and open ExceptionInfo.txt. This has information of all the products that this package will not install. Look for the command to install Acrobat X Pro. For your reference, I am mentioning it here,
msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
7) Now launch Acrobat. You will see that Acrobat automatically picks up TCS 3 license present in the machine and gets serialized. You do not need any other serial number.
Hope that helps,
Anchal
FrameMaker Engineering Team -
Adobe Application Manager and DPS Tools 2.0.3 Update
Hello,
I am using Adobe Application Manager Enterprise Edition 3.1 in order to push the CS6 Suite and Updates to our computer systems. It has so far been working great, with one exception: The DPS Tools 2.0.3 Update does not show up in the updater engine on the Mac version of the software. When I attempted to download manually and create the the .pkg to push it through Apple Remote Desktop, the manual package creation gives an error message stating that this update is not compatible with the installation.
On the Windows version of this tool, the update shows up and I have been able to deploy the update.
I need to deploy this update to the Mac systems, and need to get an answer on how to create the pkg file from the dmg that is downloadable from the adobe Downloads or how to allow the update to be seen from this tool on the Mac Version.
Any help would be extremely appreciated.
- Chuck CrabtreeChuck,
Unfortunately it lookslike AAMEE deployments are blocked on iOS due to an AIR installation issue We've opened a bug on our end to try and work around that installation issue. It's too late for it to make it into the v23 release, but we'll look at it for v24.
Thanks for bringing this to our attention,
Neil -
Adobe Application Manager and Photoshop Elements 11 Update stopped working
and then I tried to find a adobe application manager om Adobes download site, but I got Creative Cloud. And I can't see, what I can use this for, as I have purchased a DVD with Adobe Photoshop Elements 11 and Adobe Premiere Elements 11.
Anybody knows how to get the Adobe Application Manager alone?
I use my products on a win 8 computer
sincerely
Allanhttp://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
-
Okay, I get the following screen every time I try to apply updates.
I can't find any reference to Adobe Applications Manager anywhere, so I can't stop any of the instances from running.
The message directs me to Customer support, but this message is not in any of the forums that I can find.
Anyone know how to fix this?
Thanks,
BarryTerminate the AAM processes:
Working with your Operating System’s Tools
Mylenium -
Adobe Application Manager and all applications "hang"
For the last week I have been unable to open most of my Adoe applications tha tI have as aa member of Creative Cloud - I am able to open Lightroom, and, after recurrent failures, Premiere Pro did launch and I could work on it, but subsequently I have been unable to do so again. I have tried contacting support, but after 45 minutes of waiting my phone battery died (on two occasions).
I am using wiindows 7
I have tried to:
Uninstall AAM and reinstall - no help: When I launch this program it either does not launch at all or starts bu then hangs. When it does tno lauch the AAM process is visible in the task maanger pane in Windows.
I tired to uninstall Photoshop, but this was a problem as the Adobe uninstaller 'froze' as the AAM does.
I tired to use Adobe Download assistant as described somewhere on teh forum - no advance. I ran Adobe support advisor and received this notification number -
40-44589-041827012013 - but have been unable to notify to anyone! (Tried 'chat tech support" - told me to phone voice support)
Today I launched Adobe Creative Suite Cleaner and removed the AAM as per instructions. When I then went to reinstall Photoshop, the AAM launched but blue dots started to go aroundand then stopped as occurred previously.
I hope that someone can offer advice - please help!
StephenHave you actually trahsed all the application prefs? Made your system's security tools behave? Checked the specific causes for the failures in your System Event Viewer? Removed any other software/ Windows updates? If all apps fail, something has changed on your system and it's most likely not the Adobe software...
Mylenium -
Error 100 , in both Adobe application manager and Assistant
everytime i sign in with my user id and password , i get error 100 which tht no internet connection????????help..
Sign in or activation errors
Direct Download Links for Adobe Software
Mylenium -
In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave -
Why is the Adobe Application Manager in a language other than English?
I'm not sure if I accidently chose the wrong option when setting up my account, but the Adobe Application Manager seems to have all the text (other than product names) in what I think is German, not English. Is there a way to fix that for future downloads if needed?
Everything else seems to be working fine though.
Gracias.Thanks!
Unfortunately, there are no prefs to change. (At least not in the usual spot where Preferences are supposed to be on a Mac running Snow Leopard…) -
The Installtion of updates for Photoshop CS6 failed. Error code for Update of Adobe Application Manager is U44M1P210, for all other features (Adobe Bridge, Photoshop CS6, Camera Raw) U44 M1U5
You go Photoshop CS6 > Help > Updates ...
-
I have CS 6 installed on my Windows PC (Windows 7). It worked for a long time. Now I cannot update the Programm. At first I get the message "update failed, please download a new Version of the Adobe Application Manager". When I did it and tryed to install the application Manager, I got a new message: "Installer could not be initialized. Please download the Adobe support advisor to identifie your Problem." But the Support Advisor has been closed by Adobe and I cannot download the program. What can I do now? (please sorry for my bad english).
Thank you very much. That helped me and I can update my CS 6 again.
sam.am schrieb:
navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE
Then try to install it. -
Unable to install updates nor exclusive features; Adobe Application Manager damaged?
I've acquired a Spanish student's subscription of Adobe Creative Cloud, and downloaded Photoshop CS6 Extended, Flash CS6 Professional and Illustrator CS6. However, I have two issues related to downloading updates:
When I try to update or download an application, the Adobe Application Manager shows the message "Downloading error | Adobe Application Manager is damaged and it is necessary to resinstall it. Download it now or contact with customer's support."
However I reinstalled AAM three times, but instead of reinstalling, shows the message "Updating Adobe Application Manager" and after the installation, running AAM again shows the same message.
I cannot access to the Adobe Creative Cloud exclusive features of Photoshop and Illustrator, showing the application as if it was activated by a serial, and not by subscription.
I am using a Windows Vista 32-bit operating system.
Update: The version of AAM is 6.2I have the same issue, particularly with Pixel Bender 2.5, all the other upgrades get installed correctly without trouble but this one always fail, the message I get is the same one every time:
Adobe Pixel Bender Toolkit 2.5 Update
Installation failed
Can you point me in the right direction? It seems to me that the patch is faulty.
Thanks.
Update 01/15/2011
Here's another update on my issue with Adobe Application Manager, I just realized today that actually none of the available upgrades got installed. Although it only marks an error with Pixel Bender, other components such as Photoshop, Premiere and others aren't being upgraded either even when the program tells you otherwise, what I mean is that for example there's Photoshop 12.0.2 available for download so I click on "Update"; the files get downloaded and installed with no error message being displayed but when I check the software it is still version 12.0.1, the same is happening with Premiere and another one, can't remember which one.
This is additional to the issue of Pixel Bender being unable to upgrade.
Please advise,
Thanks,
David.
Update 01/16/2011
I tried to download all the available updates individually from the Adobe website, the only one that went through was Photoshop, but then when I double clicked it to install it the same faulty application manager launched and I got the same behavior than before, it runs the installation and displays a message that states that everything was installed correctly, yet there no upgrade performed.
All the rest of the available downloads failed to mount.
Also the speed for download is excessively low, I checked my connection and the issue is not on my end, but yours.
This is starting to become very frustrating. -
How do I open the updates window in "Adobe Application Manager"?
How do I open the updates window in "Adobe Application Manager"? Or can I or should I....??
I am a brand new Cloud member. I heard of the Retina update. Assuming this was where the updates would logically appear I went to the "Adobe Application Manager" app first. Without closing the "Adobe Application Manager" I opened Photoshop and went to the help menu and selected "Updates..."; a second window opened in the already open "Adobe Application Manager".
I selected update all.
The result is below:
DW CS6 12.1 Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dreamweaver CS6 12.0.1 update to address critical issues
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop 13.1 for Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Bridge CS6 5.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 7.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Now, I closed the "Adobe Application Manager" and opened "Photoshop" again and again selected "Updates..." from the help menu. The "Adobe Application Manager" opened again with just one window this time and the updates happened correctly.
I was hoping one of the updates would be to the "Adobe Application Manager", I don't think so.
So, If I were you I wouldn't select "Updates..." from an Adobe app unless the "Adobe Application Manager" is closed until they fix it...
Current version: Adobe® Application Manager - Version 7.0.0.128 (7.0.0.128) Note the Two windows in the "Adobe Application Manager" in the attached image.The updates are currently available by going to Help>Updates within the Application. Once you invoke the Updater, which is a component of the Adobe Application Manager, it will locate and apply the updates. It looks like most of your updates have failed to install. I would recommend you begin by trying to apply the updates that are available on our product update page at http://www.adobe.com/downloads/updates/ and seeing if you face the same difficulty.
If you continue to experience problems with applying the updates then please review your installation log to determine the cause of the failure. You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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