Adobe Application Manager issues

Having an issue installing the Adobe Application Manager updates. Error code: A12E1.

There are multiple threads on this issue on Adobe forums. Refer to them. A few examples:
http://forums.adobe.com/message/4602195
http://forums.adobe.com/message/4724836
http://forums.adobe.com/message/4402616
http://forums.adobe.com/message/4396330
Let us know if you need more help on any specific issue.
Thanks
Nikhil

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Adobe Application Manager issue

I have just downloaded Xi Pro and have installed it. My problem is that as soon as i open the program it tells me that "Adobe Application Manager is needed to resolve the problem". After i download AAM and run it it tells me "Installer failed to initialize. Please download Adobe Support Advisor". There is no such thing.. Please what do i need to do to fix this problem? I cant run the program..

Adobe - Adobe Support Advisor

Has anyone had issues with the new Mac Pro computers and the Adobe Application Manager?

We just purchased a new Mac Pro and transferred everything from the old computer to the new one. Now we are getting Adobe Application Manager errors and it wants us to download Application Manager. That leads us to the Adobe Installer that encounters the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem. But that doesn't work either.
Anyone run into this?

Yep, half of my tracks are coming up displaying an error -69 ( http://docs.info.apple.com/article.html?artnum=302684 ) and every time I remove a track from the shuffle or update the shuffle, Itunes opens a window displaying the contents of J:\ (obviously the ipod) and hidden folder \iPod_Control.... I'm really irked with this. Been mucking around with the stupid thing for hours now.
Nothing was wrong with it until it suddenly decided to stop working, it wouldn't play tracks and Itunes wouldn't recognise it, hadn't missed a beat up till now. Sifted through the Support site for an answer and getting told I needed to update Itunes and update the Ipod software, ***?? It was working fine before. Me thinks Apple have inserted software in ipod to force users to update to newer version of Itunes. Anyway, ever since updating to the latest Itunes, the Ipod is back in action, but it is trying to tell me that half of my mp3s are corrupt (see error -69), rofl, um no, it's your stupid software Apple, I'm off to by myself a decent MP3 player without the bloat software.

We've encountered the following issues: Adobe Application Manager failed to install.

When I attmept to open / load Adobe Application Manager I get the following error message:
We've encountered the following issues: Adobe Application Manager failed to install.
OS: Windows XP Professional
Any Help would be appreciated.

Which operating system are you using? Are you able to utilize other Adobe AIR applications successfully?

Issue installing with Adobe Application Manager

I have installed almost all of the applicaitons for the new Adobe Creative Cloud through the Adobe Application Manager but encountered an issue while installing Acrobat X Pro. It would download but then stop in the installation process and not move any further.
I decided to cancel the installation and try uninstalling the older version of Abrobat first. But am still having the same issue.
Now I can not continue installing other applications becuase it seems that all the other Application installers are waiting on the Acrobat X Pro installer to finish.
Is there a way to clear my cache?
Thanks.

I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

Issues with Adobe Application Manager

Adobe Application Manager
We've encountered the following
issues:
Sorry, there seems to be a
problem with th installation
process (Error code A12E1) For
troubleshooting tips, please
visit our customer support
page.

A12E1 error installing Creative Cloud products | CC -
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

Photoshop CC 2014 Adobe Application Manager unreaparable issue

Suddenly Photoshop CC 2014 give me this error: Adobe Application Manager is required and is missing or damaged. I downloaded it, i uninstalled photoshop and any other adobe apps, a unistalled creative cloud. I reinstalled everything and i always have this error. Adobe Application Manager doesn't show in my softwares but i installed it. How can i resolve without restoring? Thank you

In the past I had a problem with the Adobe Creative cloud Desktop Application and the Adobe Application Manager. Had problems more then once. Even requited Adobe assistance. I Had to install to Adobe Application Manager for when it updated itself is when the problems began. There was a problem in one of Adobe databases for my user id the file messes up was "opm.db" . Can not remember how things were finally fixed. I post a search and the download links.
https://forums.adobe.com/search.jspa?sort=updatedDesc&q=opm.db+Application+Manager
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Adobe - Adobe Application Manager : For Macintosh

Adobe Application Manager Download Error (and other problems)

Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KP

Kardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer support

I renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found

Adobe Application Manager CC not working after last update

Last night I avrived home and sat down to work on my website and other side projects after a long day at work. I opened my application manager and it notified me that it had an update. So naturally I agreed and was excited to see the new upgrade. Sadly after a couple hours of trying to figure things out on to why I wasn't able to access my Adobe Muse and Adobe Application manager after the update I had to give up. I was online with tech support about the issue and was given a link to download the application manager yet again (this would have been my 3rd attempt to do so, and the link that was given to me was outdated). After finding out that this was going to take longer than I had hoped asked if the teck support could help me resolve the Muse issue. I was told that I'd be transfered to the Muse support and never was after an hour or so.
I'm now still stuck not being able to use muse (after a couple re-installs) and not able to use my application manager.
Currently when I lunch my application manager my backgound decktop goes black and the application manager pops up and is white with no options to choose and shows nothing. When I try to use Muse it askes me to log in, and then gives me an error message asking me to please try again later....
Can anyone help, has anyone had this issue before??
(running on a 64bit system, windows 8, Adobe CC Member)

Hi LantzDesign,
Could you please follow this step and let me know if it helps.
Rename the OOBE Folder to OOBE.old from this location and relaunch Creative Cloud.
C:\Users\(your Username)\AppData\Local\Adobe
Regards,
Abhijit

[Creative Cloud] Keine Verbindung zu Adobe: Betrifft Adobe Application Manager, Muse & FormsCentral

Hallo zusammen,
momentan bin ich am Verzweifeln... Kann mir jemand von euch vielleicht helfen? Seit heute kann ich mich nicht mehr beim Adobe Application Manager & Muse einloggen und somit nicht mehr nutzen.
Am Mittwoch lief noch alles einwandfrei über mein WLAN. Am Freitag war unterwegs und habe den Congstar Surfstick zum ersten Mal genutzt. Heute im Heimnetz, im gewohnten WLAN kommen nur noch folgende Fehlermeldungen:
[Application Manager]
Ich muss mich mal wieder einloggen... und dann passiert das:
[Muse]
"Es sind weitere Kontoinformationen erforderlich, um Adobe Muse zu verwenden. Sie müssen sich anmelden, um fortzufahren" - ich muss mich andauernd anmelden. Ist das normal?
"Verbindung zum Server konnte nicht hergestellt werden. Der Computer ist möglicherweise offline. Stellen Sie eine Verbindung zum Internet her und versuchen Sie es erneut. Wenn eine Verbindung zum Internet besteht, blockiert eine Firewall möglicherweise den Zugriff auf den Server. "
Ich bin im Internet, kann die Adobe-Seite öffnen und mich einloggen.
Ich kann auch Photoshop, Illu & Co. aus der Creative Cloud öffnen und nutzen. Nur Adobe Application Manager, Muse & FormCentral nicht.
Ich habe Windows8 mit Norton Internet Security CBE, wobei alle Adobe Programme zugelassen sind und alles letzte Woche damit funktioniert hat.
Der Adobe Connect System Status scheint ok zu sein.
Wegen Muse habe ich folgendes überprüft http://helpx.adobe.com/muse/kb/could-not-connect-to-server.html - nur die erste aufgelistete Webadresse lässt sich bei mir öffnen.
Das habe ich auch überprüft: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Könnt ihr mir irgendwie weiterhelfen?
Danke für eure Mühe!
P.S. Bei der FormsCentral App kann ich auch keine Verbindung mehr zu Adobe aufbauen.

Fehler gefunden und behoben, also in meinem Fall.
Folgendes:
Hat man eine zusätzliche Software zum Tunneln oder aufbauen eines weiteren Netzwerkes (Hamachi, Tungel, openVPN), kann es vorkommen das diese eine Verbindung des Application Managers zum Internet blockiert.
Ich habe vieles ausprobiert wie:
- ändern der Hostfile
- Zertifikate
- Firewall
Ich bin darauf zufällig gestoßen. Hamachi habe ich für Minecraft gebraucht, aber nach Abschaltung des Hamachi-Netzwerkes, konnte ich mich problemlos anmelden.

I can't log-in to Premiere Pro & keep getting stuck in an Adobe Application Manager sign-in loop

I am currently unable to load Adobe Premiere Pro or After Effects.
When I click to open them the Adobe Application Manager opens up, asks me to sign-in (which I do) and then it tries to open PP (the PP icon on my Mac bounces up and down) but then it disappears and loops me back to the Adobe Application Manager.
I was speaking to an Adobe Support officer on Live Chat the other day and he dialled in to my mac but couldn't fix it. He said he would escalate the issue and told me to expect a call back within two days. Frustratingly no-one has called me back and the issue remains.
I have uninstalled all the apps and the Creative Cloud and then re-installed them but that hasn't helped.
I would be really grateful if anyone had any suggestions as I have an important piece of work that I have to get done by tomorrow.
Many thanks
Greg

Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-A "direct" download link for CC that may help with download problems
-http://prodesigntools.com/adobe-cc-direct-download-links.html

Please help! My CS6 won't open and Adobe Application Manager keeps popping up to renew CS Cloud subscription.

Hi there.
I recently canceled my CS Cloud subscription about 3 weeks ago and went back to using CS6. I was using CS6 Creative Suite without a problem until 2 days ago. Now my CS6 programs (AI, Photoshop, InDesign, Acrobat) won't open. Instead the Adobe Application Manager keeps popping up to renew the subscription, see below insert.
I have chatted with Adobe customer support numerous times but when it comes to transferring me to their technical support, the chat mysteriously becomes unavailable. The only time the transfer went through, I was advised to remove CS6 Creative Suite using Cleaner Tool and reinstall, which I did but my CS6 still does not open and the AAM keeps popping up giving me the same message to renew the subscription. The AI/Photohop icons just keep bouncing up and down without opening while the AAM pops up.
What can I do to stop this annoying AAM from popping up and open my CS6? I just want my CS6 to open up again. Has anyone else experienced this issue? Please help!

Cloud takes over https://forums.adobe.com/thread/1584746
Uninstall... run the Cleaner... Restart your computer... Reinstall CS6
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

My updates are failing. Adobe application manager may be damaged. I have downloaded and installed a new copy and the problem persists.   Please help.

I am trying to update Photoshop CS6 in order to read my camera's RAW files. It is a camera that is supported by Adobe Photoshop CS6. However, when I try to get the Adobe Application Manager to update the software, it fails to do so. (The spinning wheel tells me it is checking for updates and then quits, saying that "Update Failed - Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager.")
I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Adobe Application Manager won't update on Win 8.1 - cannot install apps

Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYC

Hi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha

Adobe Application Manager issues

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