Adobe Application Manager Question

I have already downloaded Illustrator from the Cloud. I would like to download Photoshop, but it is not showing up in the Adobe Application Manager. What do I do?

Try downloading the latest version of Adobe Application Manager. Here is the link for Windows:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Here is the link for the Mac:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Similar Messages

Question Adobe Application Manager download error

I've bought Photoshop CC this evening and I've a download error and this what is saying: Adobe Application Manager is damaged and need to be installated again. Please contact customer service. I also can't install it again.
So I like to know wahat i've to do!!
Elizabeth de Vries

Hi Elizabeth,
You can perform the following steps.
1. Update the CC App
http://helpx.adobe.com/creative-cloud/help/install-apps.html
2. You can run the cleaner tool & reinstall
http://www.adobe.com/support/contact/cscleanertool.html (cleaner tool link)
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#installation_failed (troubleshooting)
Please let us know if it was helpful.
Note: Prior to any steps mentioned,please check that system requirements are met.(http://www.adobe.com/products/creativecloud/tech-specs.html)
Regards,
Rajshree

My Bridge CC opens in a locked mode - I cannot make any changes (dump cache) - it says "other instances of Adobe Application Manager are running, which must be closed." I have to force quit Bridge to get out of it. I tried to uninstall Bridge and re-insta

My Bridge CC opens in a locked mode - I cannot make any changes (dump cache) - it says "other instances of Adobe Application Manager are running, which must be closed." I have to force quit Bridge to get out of it. I tried to uninstall Bridge and re-install it but it did the same thing. Any ideas where to go next?
The fact that I uninstalled Bridge and reloaded it has me concerned as to what to do next.?

You need to force quit all other (real or fake) instances of the Application Manager. Instructions differ between Mac or Win.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Adobe application manager keeps opening and will not allow me to install creative cloud

Adobe application manager keeps opening and will not allow me to install creative cloud. I am trying to sync fonts and the install is not working. The adobe application manager will open on its own and not allow the creative cloud app to install. I do have other creative cloud products installed however the creative cloud installer icon is not appearing in my toolbar nor does creative cloud show up as an app. I get an error message that I must have creative cloud installed when I try to sync fonts via the type kit to photoshop.

Hello ducky,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Adobe Application Manager and other Installers All Messed up

I have a Mac Pro running 10.5.8 and CS5 Design Premium. Today I noticed 3 new updates: Bridge 4.0.2, Camera Raw 6.1, and a Flash thing. I ran the update using Adobe Application Manager (AAM). It failed on all three. I tried every way I could find to re-install AAM including
1. Deleting the PDApp folder under OOBE
2. Running the installer from a terminal window in silent mode
3. Running the original installer
Running the original installer starts AAM, which then crashes, and when I relaunch it, it looks for updates and doesn't return to dealing with the full install.
So, I have no idea what to do. I cannot reinstall CS5 or uninstall it. I cannot update anything, even by hand.
I am a fairly sophisticated OS X person, so I am not doing something stupid like not being connected to the net. It's a permissions or ownship thing.
Any suggestions would help.

Your problem is similar to mine.AAM and Deavtive are two central actors in this isssus. OOdude is right on Deactive Question is YES/NO to AAM. Two options with some trial and error. Follow the below-but...
AAM Runs??
1) Deactivate. Uninstall. Run the clean-up script**. Reboot. Reinstall. If you product key works, you’re good. Live long and be creative.
AAM not Running? ‘
2) Backtrack on the link I left earlier. Look it over. If that helps, follow it. Try running the clean-up script. Should pull the bad installation. Reboot and Reinstall. If your product key works, you should be good.
No luck? The sticking point is the fact that you were not able to deactivate. Tech support calls time. No matter how painfull, Adobe’s product key use database has you in its grips.
3) Tell Support “reinstall due to software problems and product key not working.” Adobe will give you codes to release your product key. " You can’t out horsepower this problem.
** >The "Clean-up Script" appears drastic, but it only removes CS5 and "takes out the trash.". Cyber-house cleaning on steroids. Be mindful of instructions and follow to the letter. Reboot. Run CS5 install. Similar to a "clean install" of your OS, but CS5 is the "only-warez" affected.
Ahh...it will work again!! Good luck WileyC

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

Ticket closed/withdrawn that are not. - Adobe Application Manager

Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
These cases are still Open.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
The problem: Ever since I stopped the CC Upgrade Special and deleted CC software I have not been able to get Adobe software squared away.
Chat start time Oct 8, 2014 4:48:48 PM EST
Chat end time Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time) 01:28:09
Operator Adarsh
Udit Tuli
Oct 8, 2014 4:48:48 PM EST
Adarsh
Error: I am 1st off trying to see if the current software needs to be updated. I’m going through Bridge HELP – UPDATE
I can run the Adobe Software CD’s and run setup
Error: Will not except CS6 Key
2nd
Trying to update thru Bridge. It gets into Adobe Application Manager and just clocks (Spins)
Things that Adarsh had me try:
Verified Serial Number
Had me type serial number instead of CUT and PASTE from my User Account
type it using keyboard carefully
do not copy paste
transferred call to technical department
Amit Kumar:
Verified Serial Number
Asked me what was wrong
open tinyurl.com/975597
After looking around he asks “Is it working fine?” – I’m still baffled at this question because he had not made any changes.My response:
Well no.. let’s check it out
1. bridge update, that would be no
2. CS6 installs? That would be No...
So what's the question?
Amit Kumar: When it is already install, then why are you installing it again.
Rod Chatfield: option 1 - Bridge is my 1st choice to work. If that does not work then I have to Re-load Adobe
Amit starts looking at various systems setting and web pages and we wind up on: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Before Amit could run anything I spoke up: “the last time a rep took me this path I had to rebuild my pc... Are you sure you are not taking me down that path?
Amit Kumar: I will just check adobe id credentials.
Rod Chatfield: get me to the next level of tech.
Amit passes me off to Udit
Udit Tuli: What is the issue you are facing?
By this time (at least an hr) I give a little push back (read the log plz) to which Udit replies, “So you are using CS6 Photoshop?”. Photoshop has not been even mentioned in the past hr.What happens next is the pinnacle of Adobe Customer support:
Udit Tuli: Then what is the product you are using?
Rod Chatfield: please read at least the last session
Udit Tuli: Sure allow me a minute
Rod Chatfield: thank you
Udit Tuli: let me go through the history
*** Disconnected ***
No call back, no e-mail.
As of today I have had:
Out of the 6 chats I have kept 4. It looks like I have:
1:28 + 0:58 + 0:36 + 0:54 = 4hr’s of what I have kept track of. I’m sure there are more.
Case: 0185969556, 0185970071, 0185970247, 0185969556, 0213919115, 0213942937
Problem still stands Open.
It would appear that there is a problem with Adobe Application Manager. When I run Bridge(64) I run the HELP->UPDATE. The system will launch Application Manager and hangs. “Checking for Updates….” Icon spins and nothing that I can see happens. I will have to use Task Manager to kill it.
It also appears that I cannot install from my CS6 Installation disk. Will not except the S/N. My guess the count need to be reset. We are at 6 authorizations.
General Info
Chat start time
Oct 8, 2014 4:48:48 PM EST
Chat end time
Oct 8, 2014 6:16:58 PM EST
Duration (actual chatting time)
01:28:09
Operator
Udit Tuli
Oct 6 at 8:49 AM
Case Update: 0185970247 : Rashmi M
Your Case Number:0185970247
Case Description: error Installer failed to initialize.
General Info
Chat start time
Oct 6, 2014 10:50:52 AM EST
Chat end time
Oct 6, 2014 11:45:16 AM EST
Duration (actual chatting time)
00:54:23
Operator
Rashmi
General Info
Chat start time
Oct 6, 2014 10:06:17 AM EST
Chat end time
Oct 6, 2014 10:42:07 AM EST
Duration (actual chatting time)
00:35:50
Operator
Abhishek
General Info
Chat start time
Oct 6, 2014 8:13:32 AM EST
Chat end time
Oct 6, 2014 9:07:28 AM EST
Duration (actual chatting time)
00:53:55
Operator
Neeraj
Case Update : 0185969556 : Neeraj D
Oct 6 at 6:05 AM
Your Case Number:0185969556
Case Description:downlaod Issue

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Photoshop CS6 - Problem - Do I need Adobe Application Manager?

I just installed Photoshop CS6 - a fresh, new install, i.e. no previous CS version installed.
Accidentally I clicked on Adobe Application Manager in Start and got the below.
Right now, I only have a clean desktop - no taskbar and need to use the taskmgr (ctrl-alt-del) to bring up my webbrowser or any other program that was and is still running.
Luckely I made a Windows image just before installing CS6 so I will restore that image and will start all over.
Now, I donot need creative cloud, also I don't know what this 'Application Manager' is being used for.
Question: how to avoid similar issues? Is this application manager necessary?
Thanks!

The application manager provides activation and online features, so no, unisntalling is not an option or else your Adobe software would go defunct.
Mylenium

The Adobe Application Manager crashes every time I try to download a free trial

The Adobe Application Manager crashes every time I try to download a free trial of CC Premiere Pro. Why?

1st question would be what is your computer... Windows or Mac, and which EXACT operating system?

In Windows 7 I mistakenly un-installed Adobe Application Manager and all applications (CS3E, CS5 and Elements 6) have disappeared from programs on the start menu

WIN7: Mistakenly un-installed Adobe Application Manager and now all Adobe apps (CS3, CS5 and Elements 6) have disappeared from the programs list in the start up menu.
CS5 Bridge is still there so I can get into the photo editor to de-activate it and re-install.
However, all of CS3 has disappeared so I cannot get into it to de-activate.
Question 1: Will downloading and re-installing Adobe Application manager get CS3 automatically back?
Question 2: If not, what to do to get CS3 back things working properly again? Remember, I can't de-activate it.
Thanks and have a happy day!

Don't worry about activation unless you are installing on a new and different machine. Simply reinstall in order. It should all work.
Then install any updates. Product updates
After that, let me know how it went and if there are any further questions.
Gene

Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later."

Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later." Anyone able to help? Tried restarting etc. No avail.
I am running Adobe CS5 on my new laptop. Any help would be great.

@them,
I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry.

Adobe Application Manager "There was an error downloading this update"

I have recently upgraded my PC (new motherboard, CPU, memory, etc) and have reinstalled my copy of Photoshop CS5 Extended.
I forgot to deactivate my copy prior to formatting my hard drive.
Adobe application manager is telling me that I have multiple updates pending but when I run the updater it spends 15-20 minutes doing what looks like downloading the updates then proceeds to give me an error saying:
"There was an error downloading this update. Please quit and try again later."
Please see the screenshot below.
I'm sure I'm missing something simple here but I cant figure it out. Is there anything I can do to get these updates to work?
Thank you.

Hello,
1. Maybe - as you will have gathered - you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences. (I quote from Preran: The chat button is activated as soon as there is an agent available to help.)
Good luck!
Hans-Günter

Issue installing with Adobe Application Manager

I have installed almost all of the applicaitons for the new Adobe Creative Cloud through the Adobe Application Manager but encountered an issue while installing Acrobat X Pro. It would download but then stop in the installation process and not move any further.
I decided to cancel the installation and try uninstalling the older version of Abrobat first. But am still having the same issue.
Now I can not continue installing other applications becuase it seems that all the other Application installers are waiting on the Acrobat X Pro installer to finish.
Is there a way to clear my cache?
Thanks.

I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

Adobe Application Manager won't install anything!

I've been trying to update Photoshop CS5 to 12.0.4, and the Adobe Application Manager (AAM) keeps asking me for my system admin password. Everytime I enter it, the window pops up again. I could enter my password a dozen times, it won't begin any updates or installations.
I have tried:
shutdown and restart
changing my admin password
installing non-Adobe software (to see if it was an OS X problem)
uninstalling all my Adobe software (same problem as trying to install)
I'd really like to be able to update my software. Anybody know what to do?
-Sean
iMac 2.8GHz Intel Core 2 Duo
OS X 10.7.3

Thanks Jeff! That worked like a charm. I've never enabled a root user, but now that I know that exists, I'll keep that in mind if I have any other installation issues (Adobe or otherwise).
A question remains - why is AAM being stubborn with my admin password? If anyone knows, that'd be great, otherwise, I consider this answered.

Problems using Adobe Application Manager

I'm having problems signing in with Adobe Application Manager. Was working fine until yesterday, now it says it can't contact Adobe. I went through the help page (was able to access the adobe server site, etc.) but I was not able to resolve the issue. I am behind a proxy, however I've been able to connect every time until now. What other actions can I take to resolve this issue?

Thank you for responding. Funny enough, I had to restart my computer for a separte reason (which I should have done yesterday) and when I logged back in something must have gotten reset as the AAM is now working. As to your questions, I don't have the ext to the earlier error, only that it said couldn't connect to adobe. Also I have Version 7.0.0.233 (7.0.0.233) for reference.

Adobe Application Manager Question

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