Adobe Application manager says I have already installed programs when that is not true
Hi there,
I have a CS6 subscription, and whenever I try to download and set up an application, it says that the program is already installed on two computers. Which is not true as I am going for the first install of that program.
I just spent an hour waiting for InDesign CS6 to download and install, and now I cannot start using it as it says it is already on two computers. AIt would be good to get the warning saying the program is already set up on two computers BEFORE I wait an hour for the program to download and install.
Online chat is not available and the phone number on the website is for the USA. I am in Australia.
How can I get help to solve this problem? I have NOT installed InDesign CS6 before, so how can the Application Manager think I have already installed it twice?
What is wrong with the application manager or my subscription? I am paying monthly to get access to CS6 programs and I am just getting error messages after a long wait.
Very frustrating.
Sam if you are receiving the message that the software has already been activated on two other computers then please choose the deactivate all option. You can then activate on your computer and then reactivate or activate on another computer.
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