Adobe Application Manager says Lightroom is installed. Its not.

I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???

We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
Mac HD> Application support > Adobe> OOBE
For 32 bit : C:\Program Files > Common Files > Adobe\ OOBE
For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
You can re-name the OOBE folder as OOBE.old.
Note: Please don't forget the Re-name the OOBE.old as OOBE once the software is installed.

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Adobe Application Manager says Acrobat is installed...but where?

I cannot locate where Acrobat is installed... or what I am supposed to do next.

It should be located inside your Applications folder. Please try locating it there.

Adobe Application Manager says Dreamweaver is installed but it's not

Hi,
How can I reinstall Dreamweaver in Creative Cloud?
Can I desinstall the applications on my computer? If so, how can I do that?
Thanks !

Hi,
I'm with Windows 7.
See below my screen shots.
As I subscribed to Creative Cloud especially for Dreamweaver and Photoshop,
it's very important to fix the problem.
Should I have to uninstall everything?
Please, help me.
Thanks.
Josée
Josée Leblanc
Sat Prem Kaur
www.creationsfantaisie.com <http://www.creationsfantaisie.com/>
www.sourcemoringa.com <http://www.sourcemoringa.com/>
www.facebook.com/angeterrestre

Application Manager says Muse is "installed". It is not. HELP

Application Manager says Muse is "installed". It is not. I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files. That did not work. What to do? I purchased cloud in part for Muse?

I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files.
I'm sure ther Muse forum contains instructions on how to do this the right way similar to this one for PS CS& Public Beta:
Adobe Forums: FAQ: How do I uninstall the Photoshop CS6 beta?
Mylenium

The adobe application manager, says the PS is up to date, yet it's not on my computer.

the adobe application manager, says the PS is up to date, yet it's not on my computer.

Run the Creative Suite Cleaner Tool, try again.
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Adobe Application Manager says its up to date but

Hi,
I have just purchased a subscription with Adobe. I have installed the application manager. I installed acrobat pro but I noticed that photoshop, indesign, illustrator and premire pro CS6 family says up to date. There are no icons or applications downloaded to my computer. Is there a way to reset this application manager so I can instal and launch these applications? I'm also using a mac computer.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html#main_AAM_ says_no_updates_are_available

Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Adobe Application Manager says Update Failed and the patch is not applicable for me. PLEASE HELP!

As the title said, that's my dilemma. I have the OS X Yosemite update (worst mistake of my life) on the iMac. Photoshop CS6 was acting much slower and crashed a couple of times, so I tried to update it. However the Adobe Application Manager was uncooperative and said that the update failed. If there are any other things you need to know in order to fix the problem, tell me. Just please, please HELP ME.

which update are you trying to install? What is the current version you have?
Keeping Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

Adobe Application Manager says Acrobat is full intstalled and up-to-date when it has been removed

Due to crashing problems when working on PDFs with comments I decided to de-install and them re-install again. BUT since removeing it Adobe Application Manager is still showing it as fully instaled and up-to-date. How do I sort this out?

Run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Application Manager Says Acrobat is Installed But it Isn't

I had to uninstall acrobat since it wouldn't start, some kind of incorect license message. It may have been installed, in fact it probably was originally installed from a disk I had. I assumed I would simply be able to re-install the creative cloud version from application manager but application manager insists it's installed. It ain't. This is after multiple reboots. Any ideas?
Eric

Hi Eric,
You might try to uninstall the previous installation:
Uninstall Acrobat X in Mac OS®
        In Applications > Utilities > Adobe Installers, select the Acrobat X Uninstaller and double-click it.
        Follow the onscreen instructions to uninstall Acrobat.
        In the Authenticate dialog box, type the user name and password for an administrator account and click OK.
         Note: The uninstaller removes only Adobe Acrobat X files from the system. It does not remove Adobe Reader files, Acrobat user data, or files that are shared with other Adobe applications.
    (Optional) Move any Adobe PDF Settings files that you created from the Library/Application Support/Adobe PDF folder and drag the folder to the Trash.
Uninstall Acrobat X in Windows®
    Open Control Panel > Programs and Features (Vista/Win 7) or Add/Remove Programs (XP)
    Find the entry for Acrobat X, select it
    Click Uninstall and follow the on screen instructions
Note: be sure to check the list again after uninstallation to ensure the Acrobat components are removed
After uninstall try reinstalling Acrobat X from within the Adobe Applictaion Manger
-Dave

Adobe Application Manager says InDesign is up to date, but it's not installed?

I had a trial version of InDesign and Illustrator, and the application manager insists that both are up to date, so I cannot install them. However, neither of these programs are installed on my computer anymore. How can I fix this?
Thank you!

Did you run the uninstallers for InDesign and Illustrator? Just deleting or dragging the applications to the Trash will not remove them.
On Windows uninstall from the Control Panel. On Mac OS X uninstall from Applications > Utilities > Adobe Installers.
If you have uninstalled then run the Adobe Cleaner Tool which you can download from here http://www.adobe.com/support/contact/cscleanertool.html. Have it just cleanup InDesign and Illustrator.

Adobe Application manager says I have already installed programs when that is not true

Hi there,
I have a CS6 subscription, and whenever I try to download and set up an application, it says that the program is already installed on two computers. Which is not true as I am going for the first install of that program.
I just spent an hour waiting for InDesign CS6 to download and install, and now I cannot start using it as it says it is already on two computers. AIt would be good to get the warning saying the program is already set up on two computers BEFORE I wait an hour for the program to download and install.
Online chat is not available and the phone number on the website is for the USA. I am in Australia.
How can I get help to solve this problem? I have NOT installed InDesign CS6 before, so how can the Application Manager think I have already installed it twice?
What is wrong with the application manager or my subscription? I am paying monthly to get access to CS6 programs and I am just getting error messages after a long wait.
Very frustrating.

Sam if you are receiving the message that the software has already been activated on two other computers then please choose the deactivate all option. You can then activate on your computer and then reactivate or activate on another computer.

Need to reinstall Acrobat X but Application Manager says it's installed.

I have to reinstall Acrobat X and used the uninstaller to uninstall Acrobat and Distiller. Application Manager in CS6 says it's installed. How do I reinstall?
Thanks!

You might try to use the Adobe "Cleaner tool" to make sure all the bits of Acrobat Pro X are uninstalled and then AAM should let you install again. Another thing to try is download the Acrobat Pro X trial and install from that - after it installs AAM should figure out you have a CC subscription and give it license based on your subscription and let it run. Check the "Help" menu to see if the "Deactivate" is selectable. If it is then AAM has given it a license and you should be back in business.
You can download the "Cleaner Tool" at http://www.adobe.com/support/contact/cscleanertool.html
Good Luck...and make sure to read the ReadMeFirst.pdf file that comes with the cleaner tool.
-Bob

Adobe Application Manager -says it's counterfeit and it's not.

when trying to launch my Application manager, I get this message:
"Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."
what should i do?

Sorry for any frustration, VegasVows.
Please see this article for help resolving this issue: http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

Adobe Application Manager says Lightroom is installed. Its not.

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