Adobe Application Manager wants to reinstall installed programs

I have all my Adobe apps installed on J: as my OS drive is SSD. AAm is not recognising them as being installed. Win7 64.

Did you install them through AAM in the first place? If not, it may simply not have the proper info (though it should scan the caps.db fiel and even recognize separately installed programs). Perhaps you should consider trashing the database so it will scan again when you sign in fresh:
C:\Users\John\AppData\Local\Adobe\OOBE
Mylenium

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Adobe Application Manager says Lightroom is installed. Its not.

I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???

We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
Mac HD> Application support > Adobe> OOBE
For 32 bit : C:\Program Files > Common Files > Adobe\ OOBE
For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
You can re-name the OOBE folder as OOBE.old.
Note: Please don't forget the Re-name the OOBE.old as OOBE once the software is installed.

Lightroom installs on wrong drive from Adobe Application Manager (want to install on standard F-driv

How can I solve this bug?

Ok Mylenium, you are right! Sorry for my shortcut. Here's the story:
- Win8, German
- I have signed up to Creative Cloud and
- installed several programs via Adobe Application manager.
- My standard installation path is F:\Adobe Creative Cloud\
- Language is English (international)
- Pr, Ae, Ps, Ai, Au all installed on this F-drive (which is a dedicated SSD drive only for programs)
- If I want to install Lr it does not work like it works for all other programs
- Lr ignores the F-drive standard installation path and installs on C:\Program Files... instead!
- Also, Lr ignores the selected language (English international) and installs in German (which is the OS language) instead
- The help chat guy recommended to download Lr seperatelly and install it NOT via the AAM but I do not want this option as I want AAM to manage updates in the future. Also, if it is possible to install Lr on the F-drive via seperate download, why should this not be possible via AAM??
I do NOT want Lr to be installed on the C-drive as I setup a dedicated harddrive for programs only.
I want it on the F-drive and I want it in English like all other programs (to avoid confusion and changing terms from one language to the other).
I believe this is a bug as it has been reported many times in the last months bot no reaction from Adobe as far as I can find at least.

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Adobe Application Manager wants my serial number again

Hi,
I have the CS6 Master collection (old school, not the creative cloud) installed on my Mac already for one year. Now, out of the blue, Adobe Application Manager pop up's since a couple of days on my desktop and asks me for the serial number: after filling it, the serial number will not be accepted and AAM just decides that CS6 will run as try out for the next thirty days...
It is the right serial number and my CS6 is registered (I can see it on my Adobe page/profile with the same s.n.), so how to stop this?
Thanx for your advice.
Sergio

I have exactly the same situation after having used another startup disk of my MacPro. I then started up from the disk with Master Collection again and I have the situation described above. The chatbox is not available at this moment.

Adobe Application Manager: updates failed to install

It may be pertinent to tell you that I have re-installed Win7-64 and all my applications after a disk crash. I've reinstalled Bridge, Photoshop-- my entire CS5 package. All was well for a few days, then I got a popup to update several produces. The above shows what didn't update. What to do?

Bobbi999 I have heard a couple possible causes. Some individuals have reported if they set the clock back on their computer they are able to obtain the updates automatically.
Considering it is extremely unlikely there will be any additional updates released for Creative Suite 5 I would recommend applying the updates directly. You may also want to consider backing up the updates in case you need to reinstall them again in the future.

Adobe Application Manager says Dreamweaver is installed but it's not

Hi,
How can I reinstall Dreamweaver in Creative Cloud?
Can I desinstall the applications on my computer? If so, how can I do that?
Thanks !

Hi,
I'm with Windows 7.
See below my screen shots.
As I subscribed to Creative Cloud especially for Dreamweaver and Photoshop,
it's very important to fix the problem.
Should I have to uninstall everything?
Please, help me.
Thanks.
Josée
Josée Leblanc
Sat Prem Kaur
www.creationsfantaisie.com <http://www.creationsfantaisie.com/>
www.sourcemoringa.com <http://www.sourcemoringa.com/>
www.facebook.com/angeterrestre

Adobe Application Manager says Acrobat is installed...but where?

I cannot locate where Acrobat is installed... or what I am supposed to do next.

It should be located inside your Applications folder. Please try locating it there.

Adobe Application Manager - updates cannot be installed

Dear guys,
pls help me with the following problem:
This message has appeared for a while now!
THX!
Robert

Cleaner Tool, Installation von vorn anfangen. Oder eben lassen. Die Miniupdates beheben nur Fehler und bringen keine weltbewegenden Veränderungen...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Unable to install the latest version of Adobe Muse via Adobe Application Manager

I´m a user of Creative Suite applications and all of them have been updated successfully with the exception of the latest version of Adobe Muse.
I´m unable to install it. I get error DW 050
I´m using Windows 7 64 bit.
All previous versions of Adobe Muse have been installed OK.
Following a forum discussion I could read, I uninstalled the previous version, but the installation fails again.
Does any body know how to solve this issue?

Dear Sachin:
Thank you for your help, however I have to get back to you to inform that after downloading the new package based on the link that you´ve provided, I´m still unable to execute the application. I get the message: “block by the administrator” and also another message: “the editor of this program is unknown and unsafe”. Please note that all other programs from Adobe´s Creative Cloud have been downloaded and installed with success. All Adobe Creative programs have been installed on my computer several months ago and all are working fine so far. This morning I installed an update for Photoshop without any problem. It seems that the problem persists only with Muse. I have to highlight that I´m the administrator of my PC and therefore all applications are currently being executed as administrator. I have never had the intention to block any program, including obviously Adobe´s Creative Suite programs.
Could you please let me know how to splve this problem?
Michael.
De: Sachin Hasija [email protected]
Enviado el: lunes, 28 de enero de 2013 18:57
Para: retonxxy
Asunto: Unable to install the latest version of Adobe Muse via Adobe Application Manager
Re: Unable to install the latest version of Adobe Muse via Adobe Application Manager
created by Sachin Hasija <http://forums.adobe.com/people/Sachin+Hasija> in Help with using Adobe Muse - View the full discussion <http://forums.adobe.com/message/5028441#5028441

Cannot install Adobe Application Manager

When I install this, I first get an error saying another instance is already running. The installation then proceeds and goes through the motions installation but at the then, I get an error saying "Adobe Application Manager failed to install". I've combed through my Windows Task Manager for things like "PDApp.exe" and "setup.exe" but I couldn't find any. I have a bazillion processes running and I don't have time to go through each one trying to figure out which is the right one. How do I install the Application Manager? It seems like all the CC apps needs the updated version of Adobe Application Manager in order to install.

Problem resolved. I called the 800 # and spoke with a technical support person in India. The steps to resolve were to rename the directory paths (2 of them) that pointed to the old Adobe Application Manager, then download the Adobe Cleaner Tool and use it to remove the Adobe Creative Cloud Desktop App. I logged off and then logged back in and re-downloaded the Creative Cloud Application manager and I was able to download (finally) Photoshop CC.
The old Adobe Application Manager came with my CS6 installation. It was probably running but it did not show up in the Windows Task Manager as either an application, process, or service. It also could be be uninstalled through Control Panels without having to remove CS6 altogether.

Adobe Edge Animate Cloud installation not recognized by Adobe Application Manager

I installed Adobe Edge Animate with a direct download from the website. In order to have it be recognized by Adobe Application Manager, I trashed the App and downloaded it again through the Adobe Application Manager and installed it. After restarting the computer, the Adobe Application Manager still does not recognize the app and it is listed as "Install" Please advice as how to make Adobe Application Manager recognize Adobe Edge Animate so it is listed a "Up to date"?

Stefan,
I don't think your problem has anything to do with you downloading Edge Animate directly from the website. I setup all Creative Cloud programs through Adobe Application Manager on a clean-installed Mac. Everything looked good for a few months but now Edge Animate and Touch Plug-in Apps always show as "Install" in Application Manager. I installed both like 3 times using the application manager (even though I already had them installed) and that made no difference either. I think problem lies in the application manager. Maybe some Application Manager update that was supposed to fix another issue caused this bug. I'm hoping Adobe is aware of this and working on a fix. While it's purely a cosmetic problem, it's quite annoying to see apps already installed showing up as not installed.

Adobe Application Manager is corrupted?

Hi - I have been trying to download the photoshop trial on my computer for the past few days, and keep encountering the following message:
"Download Error. Adobe Application Manager is corrupted and must be reinstalled. Please contact customer service."
Any advice?

I have the same problem with Adobe Application Manager, I can not install and uninstall software adobe. What should he do?

How can I uninstall Adobe Application Manager?

Hi,
After I watched a video about creative cloud, I visited creative.adove.com. Then when I tried a illustrator try button, I was asked to install Adobe Application Manager. Then it installed and begin to download Illustrator cs6. I know it will take more than day to download it. so i canceled the download. Then I was looking for ways to uninstall Adobe Application Manager. I have I idea how to do it. Can you help me please. I don't want it. Thank you
Krish

It will be removed automatically when you will uninstall the last product from creative suites (including older versions of creatives suites)
However, can you please confirm if download is happening slow on your system. Can you check your broadband speed using www.speedtest.com

Adobe Application Manager wants to reinstall installed programs

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