Adobe Applications manager says it's a counterfeit program

Windows Vista PC, Creative Cloud. I've been able to install programs in the past, but I am trying to install a new one right now and it says that authentication failed and that it appears to be a counterfeit program. Please help.

I have a similar issue; atttempted to updatethe application manager (Winows 7) received a message saying it was counterfit-do not know where/how to locate the file to uninstall it so I can install it.  Help

Similar Messages

  • Adobe Application manager says I have already installed programs when that is not true

    Hi there,
    I have a CS6 subscription, and whenever I try to download and set up an application, it says that the program is already installed on two computers. Which is not true as I am going for the first install of that program.
    I just spent an hour waiting for InDesign CS6 to download and install, and now I cannot start using it as it says it is already on two computers. AIt would be good to get the warning saying the program is already set up on two computers BEFORE I wait an hour for the program to download and install.
    Online chat is not available and the phone number on the website is for the USA. I am in Australia.
    How can I get help to solve this problem? I have NOT installed InDesign CS6 before, so how can the Application Manager think I have already installed it twice?
    What is wrong with the application manager or my subscription? I am paying monthly to get access to CS6 programs and I am just getting error messages after a long wait.
    Very frustrating.

    Sam if you are receiving the message that the software has already been activated on two other computers then please choose the deactivate all option.  You can then activate on your computer and then reactivate or activate on another computer.

  • The adobe application manager, says the PS is up to date, yet it's not on my computer.

    the adobe application manager, says the PS is up to date, yet it's not on my computer.

    Run the Creative Suite Cleaner Tool, try again.
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  • Adobe Application Manager says Lightroom is installed. Its not.

    I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???

    We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
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    For 32 bit :  C:\Program Files > Common Files > Adobe\ OOBE
    For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
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  • Adobe Application Manager says Update Failed and the patch is not applicable for me. PLEASE HELP!

    As the title said, that's my dilemma. I have the OS X Yosemite update (worst mistake of my life) on the iMac. Photoshop CS6 was acting much slower and crashed a couple of times, so I tried to update it. However the Adobe Application Manager was uncooperative and said that the update failed. If there are any other things you need to know in order to fix the problem, tell me. Just please, please HELP ME.

    which update are you trying to install? What is the current version you have?
    Keeping Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

  • Adobe Application Manager says Acrobat is full intstalled and up-to-date when it has been removed

    Due to crashing problems when working on PDFs with comments I decided to de-install and them re-install again. BUT since removeing it Adobe Application Manager is still showing it as fully instaled and up-to-date. How do I sort this out?

    Run the cleaner tool and try again:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • CC applications asking for Adobe Application Manager, but I have the CC program

    My creative cloud applications are asking for adobe application manager, but I have the Creative Cloud desktop program.
    I get this when I launch photoshop or Lightroom:

    Moving this discussion to the Creative Cloud Download & Install forum.
    Aarroonn789 the Adobe Application Manager is a main component of the Creative Cloud Desktop application.  I would recommend removing and reinstalling the Creative Cloud Desktop application.  You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • Adobe Application Manager -says it's counterfeit and it's not.

    when trying to launch my Application manager, I get this message:
    "Adobe Genuine Software Validation Failure.  The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit."
    what should i do?

    Sorry for any frustration, VegasVows.
    Please see this article for help resolving this issue: http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

  • Adobe Application Manager says its up to date but

    Hi,
    I have just purchased a subscription with Adobe.  I have installed the application manager.  I installed acrobat pro but I noticed that photoshop, indesign, illustrator and premire pro CS6 family says up to date.  There are no icons or applications downloaded to my computer.  Is there a way to reset this application manager so I can instal and launch these applications?  I'm also using a mac computer.

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html#main_AAM_ says_no_updates_are_available

  • Adobe Application Manager says InDesign is up to date, but it's not installed?

    I had a trial version of InDesign and Illustrator, and the application manager insists that both are up to date, so I cannot install them. However, neither of these programs are installed on my computer anymore. How can I fix this?
    Thank you!

    Did you run the uninstallers for InDesign and Illustrator? Just deleting or dragging the applications to the Trash will not remove them.
    On Windows uninstall from the Control Panel. On Mac OS X uninstall from Applications > Utilities > Adobe Installers.
    If you have uninstalled then run the Adobe Cleaner Tool which you can download from here http://www.adobe.com/support/contact/cscleanertool.html. Have it just cleanup InDesign and Illustrator.

  • Adobe Application Manager says Dreamweaver is installed but it's not

    Hi,
    How can I reinstall Dreamweaver in Creative Cloud?
    Can I desinstall the applications on my computer? If so, how can I do that?
    Thanks !

    Hi,
    I'm with Windows 7.
    See below my screen shots.
    As I subscribed to Creative Cloud especially for Dreamweaver and Photoshop,
    it's very important to fix the problem.
    Should I have to uninstall everything?
    Please, help me.
    Thanks.
    Josée
    Josée Leblanc
    Sat Prem Kaur
    www.creationsfantaisie.com <http://www.creationsfantaisie.com/>
    www.sourcemoringa.com <http://www.sourcemoringa.com/>
    www.facebook.com/angeterrestre

  • Adobe Application Manager says Acrobat is installed...but where?

    I cannot locate where Acrobat is installed... or what I am supposed to do next.

    It should be located inside your Applications folder.  Please try locating it there.

  • Adobe Application Manager stuck at "About 2 seconds remaining"

    I've successfully installed Macintosh CS6, the apps launch and run, and I checked for updates.
    There were a bunch of updates for CS6 so I ran the udpater.
    Everything seemed to go smoothly but the Adobe Application Manager says the following (see pic below):
    Update Progress
    Currently Updating Adobe Extension Manager CS6 Update...
    About 2 seconds remaining (100% complete)
    Can I quit or force quit the application manager? It's been stuck for about 20 minutes. I've launched several apps (post update) and they seem to be working.
    Thanks for your help,
    Nate

    Same here when updating Photoshop CS6
    Notice date-time stamp at the bottom of the screenshots
    downloaded
    DynamicLinkMediaServerRetail-7.0.1-mul-AdobeUpdate.zip (47,9MB)
    Photoshop_CS6_13_0_1_3_upd.zip (27,3MB)
    @Carl Sun with me there is no such thing as ribs3debug
    Anyway, will try to figure this out myself.

  • Photoshop CC opens Application Manager, says "Sign in Required", not working. Help?

    Photoshop CC today opens Adobe Application Manager, says "Sign in Required", but with correct info gives error message. Also, CC desktop not working. I haven't had any problem in the previous two months. I also was just build two weeks ago, and had to update my billing information. I tried online chat, after 30 minutes of typing, I've been disconnected twice. The funny thing is, Photoshop CC does open, and it works fine. However this message is irritating concerning. I'm on a Mac running the latest operating system and hardware.

    Please Update CC App from following link:
    http://www.adobe.com/appsmanager/index.html and then try signing in.
    Do let us know if it works for you.
    Regards
    Pragya

  • Update problems with Premiere Pro and AAM (Adobe Applications Manager)

    I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
    So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
    And most of all, how to "un-confuse" AAM?
    Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
    Any suggestions??
    Thanks ...
    -Bob

    Hi Bob,
    I was having a similar issue.
    I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
    I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
    It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
    Kind of grabbing at straws.
    Cheers,
    DK

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