Adobe Audition 6 and Mackie MCU Pro Control Surface

I have recently opbtained a Mackie MCU Pro Control Surface, for use with Adobe Audition CS6. At first I used it with an HP i7 running Windows 8. It worked like a dream, doing everything that I expected of it. Now, I have plugged it to my Laptop, running Windows 7 Home Premium. Sadly it refuses to respond to any commands in either direction. The PC giives the two-note ackowledgment that the USB is comminucating. However, that's as far as it goes.
Audition on the laptop knows what's connected and all options offer the USB connected device correctly named. Whatever I do, there is no sign of the Mackie MCU Pro waking up. It just seems to sit there, probably thinking it's a 'fridge or a toaster.
Has anyone else used this combination and did it work OK? I'm sure I'm mssing something obvious and there's an 'enable' of some sort. Can anyone offer any thoughts?
Thabk you for your time and help.
Alan

I have completely reset the Laptop (Packard Bell Easynote) to factory defaults and reinstalled Audition from scratch. It is now exactly the same as that installed on the desktop, except that the Laptop is Windows 7 (64-bit Home Premium) and the Desktop is Windows 8.
I was hopeful that a fresh install of Audition CS6 would set the Mackie Control Surface off and running. Sadly, it is not the case.
So:
With precisely the same software (same source and same S/N) the Mackie worlks correctly with the Desktop but doesn't work at all with the laptop.
Just for the record, when plugging the USB from the Mackie to the laptop, it produces the usual two-tone acknowledgement that it is seeing something it recognises, but that is as far as it goes.
I'm now at a loss. Does anyone have any further thoughts?
Many thanks,
Alan

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