Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
I just installed Audition and when I try to open it I receive an error message that it has stopped working and my options are to close the program or check online for a solution. I checked online and nothing came up. I checked my account and everything is up-to-date. I've uninstalled and reinstalled the app but it comes up with the same error code. Can someone please help me to figure this out?
When I view the problem details it says:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Audition CC.exe
Application Version: 7.1.0.119
Application Timestamp: 5421531b
Fault Module Name: ImageRenderer.dll
Fault Module Version: 7.1.0.119
Fault Module Timestamp: 54213727
Exception Code: c000001d
Exception Offset: 00000000001f5342
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cfa6
Additional Information 2: cfa6395cfc11b929d4cc83f7fcd45588
Additional Information 3: 4285
Additional Information 4: 42859895e7fdc411ae9c413f0642b513
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
INZ123....
Actually Adobe looked into this very thoroughly for me. I was in contact with Durin who passed all of the information I gave them over to their programming department. They then asked for additional information via Email, which is why it's not on this thread. After several back and forth messages they didn't know why it was happening. One thing that they did point out, which I wasn't aware of, is that Audition is one of few Adobe products that requires the SP1 pack for Windows 7. I had just installed 7 on a new system so I hadn't updated to SP1 yet. However, even after I upgraded to SP1 it didn't work. I would recommend checking to be sure you are up to date with Windows, which is why I mentioned this. Maybe it will help you. I know it helped others who had the same issue as we have. I knew that Adobe was working on an update to address so other issues and I was hoping they could figure it out with the update. I installed the update and after that I WAS able to run Audition 2014 after that. So make sure that you do run the update.
I was always able to get Audition CS6 to work without any issues so while Adobe was trying to figure out why it wasn't working for me I just used CS6. If you have the subscription then you can install CS6 via the Creative Center by going to the Apps and down to the Find New Apps section. Just make sure that you have the versions turned on. You will find that you can download and install CS6 from there.
Hope that helps....
Similar Messages
-
Adobe Audition- App Crashes :(
@App crashes upon opening and/or playing an audio file.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Audition.exe
Application Version: 4.0.0.1815
Application Timestamp: 4d8ba538
Fault Module Name: AuBackEnd.dll
Fault Module Version: 4.0.0.1815
Fault Module Timestamp: 4d8b952f
Exception Code: c0000005
Exception Offset: 000d2db0Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Audition.exe
Application Version: 4.0.0.1815
Application Timestamp: 4d8ba538
Fault Module Name: AuBackEnd.dll
Fault Module Version: 4.0.0.1815
Fault Module Timestamp: 4d8b952f
Exception Code: c0000005
Exception Offset: 000d2db0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 -
All Adobe CS1 Apps Crash on Startup! Preferences? Permissions? Fonts?
Hey, everybody. Yesterday, after my lunch break, all of my Adobe CS1 apps are freezing my system upon startup. I reinstalled the apps twice to no avail. Next, I verified and repaired permissions on the HD. Nothing. I deleted the app preferences in the User/Library, and tried restarting, but they lockup before they get a chance to rebuild the prefs. I also verified all my fonts through Font Book, found one damaged, removed it, but made no difference.
For testing purposes, I created a new account, and all the apps work! So now I'm trying to get them working on the old account.
I junked all my user preferences (after making a backup of course) and restarted. Back to "fresh-out-the-box" mode now, just like my test account. But the apps still freeze up my system. I'm now running Alsoft Disk Wizard, but it's been chugging for 7 hours, and I know this has to be a user thing.
Any thoughts? Thanks.
EmilyThis could be due to other problems such as bad permissions, broken associations, etc. Because it affects applications it isn't a problem that's user related.
As a first crack I suggest repairing the hard drive and permissions:
Boot from your OS X Installer. Be sure to use the installer for the version of OS X you have installed. After the installer loads select Disk Utility from the Installer menu (or Utilities menu if using Tiger.) After DU loads select your OS X volume from the list on the left, click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now shutdown the computer for a couple of minutes and then restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (3.0.3 for Tiger) and/or TechTool Pro (4.0.6 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If this doesn't work let me know. -
Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Why does my Adobe Audition keep crashing on my MacBook Pro?
Why does my Adobe Audition keep crashing on my MacBook Pro? I've updated everything, and there are no other issues. It is OS X and Audition CS6. When I'm mixing a track, it will just shut down with a crash notice. Very frustrating.
Hi,
What is the crash notice you receive? OS X is very good about keeping extensive, detailed crash logs. If you launch Applications > Utilities > Console.app and open the "User Diagnostic Reports" group on the left, can you drag the most recent Audition crash report into an e-mail to [email protected] ? The contents of that file should make it more clear to us why Audiiton or the OS thinks a crash is happening and will help focus troubleshooting. -
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import. I might be able to save the file if I do not try to select anything other folder than the current folder that opens (last opened). I do not use the cover view option (I see some have had problems with that), but almost always have it in list view.
Is there some setting I need to set or is there a fix for this somewhere?
Also, is it just me or does it seem like Mac crashes more now with Maverick than before?Here is a portion log from Photoshop CC from Step 1
Date/Time: 2013-11-22 19:22:56 -0500
OS Version: 10.9 (Build 13A603)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.1.2 (14.1.2.427)
Parent: launchd [205]
PID: 437
Event: hang
Duration: 1.16s (process was unresponsive for 9 seconds before sampling)
Steps: 12 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Fan speed: 798 rpm
Free pages: 338236 pages (+1861)
Pageins: 16 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [437]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [205]
UID: 501
Task size: 55405 pages
CPU Time: 1.087s
Note: Unresponsive for 9 seconds before sampling
Thread 0x3216 DispatchQueue 1 priority 0-35 cpu time 1.086s
12 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
12 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
12 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
12 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
12 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
12 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
12 -[NSApplication run] + 646 (AppKit) [0x7fff86dfea29]
12 ??? (Adobe Photoshop CC + 23836328) [0x1016bb6a8]
12 ??? (Adobe Photoshop CC + 23833549) [0x1016babcd]
12 -[NSApplication sendEvent:] + 2021 (AppKit) [0x7fff86fae744]
12 ??? (AdobeOwl + 223946) [0x1043f6aca]
12 -[NSWindow sendEvent:] + 3721 (AppKit) [0x7fff8700df71]
12 ??? (Adobe Photoshop CC + 24599380) [0x101775b54]
12 ??? (Adobe Photoshop CC + 24595429) [0x101774be5]
12 ??? (Adobe Photoshop CC + 547869) [0x100085c1d]
12 ??? (Adobe Photoshop CC + 541782) [0x100084456]
12 ??? (Adobe Photoshop CC + 9041949)
I also see this message:
*** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj.NSMenu.m:865
Also, here is a .hang report that I found
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Process: Adobe Photoshop CC [939]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
11 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
11 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
11 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
11 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
11 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
11 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
11 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
11 ??? (Adobe Photoshop CC + 554787) [0x100087723]
11 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
11 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
11 ??? (Adobe Photoshop CC + 551140) [0x1000868e4]
11 ??? (Adobe Photoshop CC + 1096492) [0x10010bb2c]
11 ??? (Adobe Photoshop CC + 1066245) [0x100104505]
11 ??? (Adobe Photoshop CC + 1106928) [0x10010e3f0]
11 ??? (Adobe Photoshop CC + 9028189) [0x10089c25d]
11 ??? (Adobe Photoshop CC + 543403) [0x100084aab]
11 ??? (Adobe Photoshop CC + 9047434) [0x1008a0d8a]
11 ??? (Adobe Photoshop CC + 539561) [0x100083ba9]
11 ??? (Adobe Photoshop CC + 23909304) [0x1016cd3b8]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 26858074) [0x10199d25a]
11 ??? (Adobe Photoshop CC + 26851948) [0x10199ba6c]
11 ??? (Adobe Photoshop CC + 26855800) [0x10199c978]
11 ??? (Adobe Photoshop CC + 2771725) [0x1002a4b0d]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 2351757) [0x10023e28d]
0x100000000 - 0x103bb5f07 com.adobe.Photoshop 14.1.2 (14.1.2.427) <CC99E953-1231-383F-BC67-BCE95BA4E2A7> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
0x106bf3000 - 0x107282fef com.adobe.PlugPlugOwl 4.0.1.34 (4.0.1.34) <762B5A6D-E532-3EDD-9E8C-6A52F77BF985> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
0x10ff7d000 - 0x10ffffff7 MultiProcessor Support <551607FA-AC71-39ED-871E-0F26335ADF89> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x116600000 - 0x116848ff7 com.adobe.PSAutomate 13.0 (13.0) <C674EBC3-36AA-368A-B400-0EB597CC8F23> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/ScriptingSupport.plugin/Contents/M acOS/ScriptingSupport
0x1168cb000 - 0x1168d9fff com.adobe.boost_threads.framework 7.0.0 (7.0.0.0) <C44EEFDE-8A50-303A-8DF6-197E37C34DFC> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x118bb8000 - 0x118c19ff7 com.adobe.dvatransport.framework 7.0.0 (7.0.0.0) <0BF14F9A-4525-3A85-8F11-174E23A01D57> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x11cfdd000 - 0x11d227fff com.adobe.dvacore.framework 7.0.0 (7.0.0.0) <DE7B7941-89B3-3A19-A7BE-28E9BB2BC2DD> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaem on.app/Contents/MacOS/AdobeCrashDaemon
Parent: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Not sure if any of this helps... -
ALL ADOBE CC APPS CRASH UPON OPENING
So I'm just trying to figure out why it's such a common problem that the Adobe CC apps crash that there is no simple fix to find online. I've been jumping through hoops, following all sorts of forums but none them help. Even went as far as disabling my graphics card and launching the apps. I'm paying for the worst product ever in my life. And when I chat with someone they refer me to call Adobe during business hours. Well I work and go to school full time during the time my time does not have any room to haul my laptop and play trouble shoot. Guess I have to miss work and skip school to get money's worth. Thanks a lot Adobe. In my major I will be using Adobe products across the board. If there is anyone out there who has found a solution please let me know. Or hey I know if anyone who works for Adobe has a solution can you please help me out.
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Hallo! I ned help to get my adobe audition app as I have payed for back to my computer. I had to uinstall the program also creative cloud since I didnt have the audition app any longer? This has happend before and I like have my money back as I have payed for it or help from tthe adobe team to install it again with the app.
Thank you for help
Lise Tollefsen SlembeDoes your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html -
Adobe Audition keeps crashing at start-up.
I've tried re-installing three times, tried deleting the 4.0 folder, tried running it as administrator, tried holding the shift key and it keeps crashing. The additional info on the crash is as follows:
Problem Event Name: APPCRASH
Application Name: Adobe Audition.exe
Application Version: 4.0.0.1815
Application Timestamp: 4d8ba538
Fault Module Name: AuScripting.dll
Fault Module Version: 4.0.0.1815
Fault Module Timestamp: 4d8b96b4
Exception Code: c0000005
Exception Offset: 000c5db7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1046
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 .
Don't know what to do....Help pleaseThis forum is only to discuss the forums, not individual products
How to Select a Forum http://forums.adobe.com/docs/DOC-1015 -
Does adobe audition 1.5 work with windows 8?
Does adobe audition 1.5 work with windows 8?
Probably not. It doesn't even work properly on many Win 7 installs. But before waiting a hundred years for someone to provide the definite answer, you can always try yourself, of course...
Mylenium -
My Adobe Collage app crashes each time I push the camera roll button
I have tried all. From the first time I started the app my camera roll button has pushed me out of The Collage app.
I have my settings on for location service. I've restarted both the app and my iPad 2 and I've also erased the app and reinstalled it. No other photo input crashes the app. Just when I push the camera roll button and it takes me out of the app in a splitt second.
It's very frustrating paying this much money for an app that I can't use in my work because it don't need other peoples photos but mine.
Please look in to this as fast as possible.
Best regards
AmiI don't have any albums in my camera roll only the one main album.
I have location on so the app should be okayed to look at my photos
correctly.
I have now tried to erase the app twice and also restarted my ipad2. And
reinstalled the app. And it's the same the whole time. If I push the camera
roll button to use my own photos it just jumps out of the app right away.
And it's very frustrating.
Everything else seem to work fine but it's a useless app if I can't use my
own photos to show customers.
Best regards
Ami Nordstrom
28 maj 2012 kl. 14:41 skrev "[email protected]" <[email protected]>:
Re: My Adobe Collage app crashes each time I push the camera roll
button created by
[email protected] <http://forums.adobe.com/people/chandna%40adobe.com>
in *Adobe
Collage* - View the full
discussion<http://forums.adobe.com/message/4444788#4444788 -
I am running Win 7 (x64) on both systems I have tested this on. One LC Designer cam with Acrobat 9, the other Designer I downloaded as standalone. I keep getting the following the error when first saving the PDF as a dynamic XML form:
Problem signature:
Problem Event Name: APPCRASH
Application Name: FormDesigner.exe
Application Version: 8.2.1.4029
Application Timestamp: 4982564c
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4927
Fault Module Timestamp: 4a2752ff
Exception Code: 40000015
Exception Offset: 000046b4
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 2e88
Additional Information 2: 2e88e4e14ecd6a84a26aa264030e8d02
Additional Information 3: b134
Additional Information 4: b1345fb3cfb1e3e77afc95fd717bab18
This is a huge issue for me, since I will need to save the PDF as dynamic everytime I work with it. I never had this problem last year when I first got Win 7 up and running, am wondering if a microsoft update along the way somehow has helped with this error. I've tried everything I could find in related posts.
I can save as XDP file, if that helps anyone. Just having this issue with dynamic PDF.
Help would be greatly appreciated!
Thanks.I have also upgraded Designer to 9002.2245.2.0, which includes both SPs. Still crashes, same problem.
-
App crash and general slowness: msvcr90.dll
Win 7 32 bit
CP 5 demo.
Crash seems random and the slowness comes when I add a Hptspot quiz slide.
Error text
Problem signature:
Problem Event Name: BEX
Application Name: AdobeCaptivate.exe
Application Version: 5.0.1.624
Application Timestamp: 4cf63e94
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926
Fault Module Timestamp: 4a1743c1
Exception Offset: 0006c955
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2a4c
Additional Information 2: 2a4cfd71ff7847317319bde753fada38
Additional Information 3: 19c7
Additional Information 4: 19c773903a5be7e465085002f9d8224c
Ay ideas?Hi,
How frequently are you facing this crash?
Did you find any reproducible steps for the crash?
Regarding the slowness you are speaking about, do you face this issue only when you add hotspot quiz slide to your existing project or will it happen even if you create a new project and add hotspot quiz slide to it?
Thanks,
Vikranth. -
Adobe Premiere CC crashes on startup on windows 7
I have a HP Pavilion DV6t. it is windows 7 and has 8gb of ram, and an nvidia graphics processor.
I have just reset my system after a hdd failure and on that hdd it worked perfectly every time.
On my new hard drive, I still have windows 7, same drivers and same hardware but when I try to launch Premiere Pro CC, it crashes on the splash screen. Also, After Effects cc and Photoshop cc both work perfectly. (Nor does Primiere pro work in trial mode
My error log is:
Log Name: Application
Source: Application Error
Date: 10/09/2014 08:08:24
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: James-Price-HP
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1edc
Faulting application start time: 0x01cfccc5f1cfe79b
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: 41074635-38b9-11e4-ab86-faae70fdbd75
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-10T07:08:24.000000000Z" />
<EventRecordID>116346</EventRecordID>
<Channel>Application</Channel>
<Computer>James-Price-HP</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>7.2.1.4</Data>
<Data>52aed7f3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>1edc</Data>
<Data>01cfccc5f1cfe79b</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe</Data>
<Data>unknown</Data>
<Data>41074635-38b9-11e4-ab86-faae70fdbd75</Data>
</EventData>
</Event>
Any Suggestions??I just scanned a few threads citing this exception code. Most often, the problem is either a graphics driver or, more specifically, having both an integrated graphics chip and a graphics card. In the latter case, disabling the integrated chip generally solves the problem. Here's an especially illuminating thread on just how tricky it can be to be sure that the graphics card situation is all settled: Unable to launch Photoshop CC 2014 - igdfcl64.dll
-
From Trial to Purchase | CC 2014 Apps Crashing after startup
All Creative Cloud (2014) apps crashing immediately after opening
I was running Premiere Pro CC as a trial, when the trial ended, I opted to get the whole Adobe CC 2014 catalog for a cool $50/month.
I installed the apps I needed, updated my Nvidia graphics drivers but when opening anything (Premiere, Photoshop, Audition, After Effects CC 2014) the apps would just crash. No error message, just open, I can see the program, and then it closes.
Solutions I've tried:
Uninstalling / Reinstalling: I've removed all Adobe products and used the official CC Cleaner Tool and reinstalled using the Cloud App. Same problems; crash upon opening.
Signing in and out of the Cloud App after reading somewhere it might be an account bug. Crash upon opening.
Signing in with a different account thinking my account used to purchase is bunk. Crash upon opening.
The usual restart, update graphics drivers, virus check and light, frustrated punches to my monitor. I've tried everything short of reinstalling the OS (which I'd rather not do).
Running any app as admin / current OS compatibility mode. Crash upon opening.
Things worth noting:
Another computer can log in and use the account's apps fine, seems to be specifically my work computer which has the problem.
I had separate versions of all apps before like Premiere CC (no 2014) and After Effects CC (no 2014).
Computer Specs:
Windows 8.1 Pro
GeForce GTX 650 Ti (driver version 340.52, current as of 8.02.14)
AMD Phenom II X6 1075T
16GB RAM
If anyone has an solutions, I'm all ears. Like I said, I don't particularily want to reinstall my OS so I'm hoping for a fix that might help me stay on my feet.
Thanks,
Ed-I am using Premiere Pro cc 2014 - I’m trying to direct link a project to Speedgrade cc 2014 - but Speedgrade keeps crashing when I do it.
-Both programs are up to date
- I’m using operating system Mac OSX V10.9.4
- My source footage is H.264 in a .mov, Linear PCM, Timecode
- I don’t get any error message, Just Speedgrade Quit unexpectedly
- When the problem occurs I am trying to open a sequence from Premier pro cc 2014
- It has never worked before on this versions - It did on Speedgrade cc and Premiere Pro cc
- I’ve tried it just running both programs
- I have no third party codecs installed
- I have Processor 1.7 GHz Intel Core i7 - Memory 8 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 5000 -
- I am not using Mercury Playback Engine GPU Acceleration
- The problem happens when I try to work on the sequence I linked from Premiere cc 2014
Maybe you are looking for
-
hi all , I have this issue which states that if in a lead transaction no employee responsible is assigned then after an hour of that transaction a mail should be trigger to org structures manager stating the lead number etc in the mail.. Thanks & reg
-
BAPI BAPI_ALM_ORDER_MAINTAIN is not updating data
Hi Experts, i am facing a problem in using 'BAPI_ALM_ORDER_MAINTAIN' objective is to use this FM for inserting an operation activity or updating description of exisitng operation for one of service order. at the end of execution it does not give any
-
Could not find selected item matching value "null" in CoreSelectOneRadio
Hello, I get the following error with my selectOneChoice components: WARNING Could not find selected item matching value "null" in CoreSelectOneRadio[UIXEditableFacesBeanImpl, id=dyna_2709976_11] It seem that the component looks for a selectItem obje
-
HT201444 latest version of itunes but i still keep getting error 4014
I keep getting error 4014 i have changed cable installed latest version of itunes but i am still getting error 4014
-
Calendar Deletions Don't Sync?
I have my Storm (version 1) configured to sync (via help from Blackberry Desktop Manager) with Outlook. Everything seems to work just fine (calendar items sync, changes sync into particular calendar events, etc between the two places; Outlook and BB)