Adobe Authentication Failure error occurs when trying to log into the Reader (eBook) Store or activate a device.

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This error will occur when your Reader Store login information (email and password) do not match your Adobe ID login information (email and password). When you create a Reader Store account, an Adobe ID is automatically created. If one already exists for your email address, the passwords must match or you will be prompted with this box to provide the different password. You may also see the error codes 2055, 2057, 2052, 2053, 2056 or 2059 for this issue.
When the Adobe password is changed, the Reader (ebook) Store password will not change. You can change your Reader Store email address or password to be the same as your Adobe ID (account) or password to avoid the previous step any time you authorize a PC or Reader in the future.
IMPORTANT: Both the Reader store and Adobe passwords must be between 6-12 characters. Adobe and Reader Store passwords can be different. However, it is easier to access content if the same password is used for both accounts.
NOTES:
If you don't remember your Adobe ID or password, you can go to the following link for assistance: http://kb2.adobe.com/cps/167/tn_16721.html
Customer Support is open:
8 a.m. to 12 a.m. (Eastern time), Monday - Friday
9 a.m. to 8 p.m. (Eastern time), Saturday and Sunday

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    [19 Jul 2006 10:52:37,467] DEBUG xmppd [main] [Identity] sunIM policy attributes: [sunIMAllowPollingAccess, sunIMAllowContactListManage, sunIMAllowAlertsAccess, sunIMAllowPollingSend, sunIMAllowChatInvite, sunIMAllowFileTransfer, sunIMAllowChat, sunIMAllowForumManage, sunIMAllowNewsManage, sunIMAllowNewsAccess, sunIMAllowForumAccess, sunIMAllowForumModerate, sunIMAllowUserSettings, sunIMAllowAlertsSend]
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    [19 Jul 2006 10:52:42,078] DEBUG xmppd [main] [Identity] watch role DN: cn=IM Allow Watch Changes Role,o=msp
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    [19 Jul 2006 10:52:43,509] DEBUG xmppd [main] [Identity] _saveUserSettingsDefault: allow
    [19 Jul 2006 10:52:43,509] DEBUG xmppd [main] [Identity] _watchDefault: allow
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    [19 Jul 2006 10:52:44,585] INFO xmppd [Thread-15] New Multiplexor Connection started from /127.0.0.1
    [19 Jul 2006 10:52:44,586] DEBUG xmppd [Thread-16] MultiplexManager#33185374 buffered bytes: 0
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    [19 Jul 2006 10:52:44,590] DEBUG xmppd [Thread-17] MultiplexManager#24211360 buffered bytes: 0
    [19 Jul 2006 10:52:44,596] INFO xmppd [Thread-17] MultiplexManager#24211360 HELLO received version=4.1 maxchannels=1002
    [19 Jul 2006 10:52:44,597] DEBUG xmppd [Thread-17] MultiplexManager#24211360 buffered bytes: 0
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    [19 Jul 2006 10:52:44,606] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 0
    [19 Jul 2006 10:52:44,607] INFO xmppd [Thread-18] MultiplexManager#31447311 HELLO received version=4.1 maxchannels=1002
    [19 Jul 2006 10:52:44,607] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 0
    [19 Jul 2006 10:53:17,416] DEBUG xmppd [Thread-18] MultiplexManager#31447311 OPEN Payload len=8
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    [19 Jul 2006 10:53:17,500] DEBUG xmppd [Thread-18] useTLS : false
    [19 Jul 2006 10:53:17,500] DEBUG xmppd [Thread-18] useTLS1 : false
    [19 Jul 2006 10:53:17,500] DEBUG xmppd [Thread-18] useSASL : true
    [19 Jul 2006 10:53:17,513] DEBUG xmppd [Thread-18] FSN : <features xmlns='http://etherx.jabber.org/streams'><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>PLAIN</mechanism></mechanisms><auth xmlns='http://jabber.org/features/iq-auth'/></features>
    [19 Jul 2006 10:53:17,513] DEBUG xmppd [Thread-18] tlsFN : null
    [19 Jul 2006 10:53:17,606] DEBUG xmppd [Thread-18] Session[null] outbound status changed from disconnected to connected
    [19 Jul 2006 10:53:17,607] DEBUG xmppd [Thread-18] Session[null] inbound status changed from disconnected to connected
    [19 Jul 2006 10:53:17,607] DEBUG xmppd [Thread-18] mxchnl[1] created, addr=/172.18.2.43
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    [19 Jul 2006 10:53:17,608] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 0
    [19 Jul 2006 10:53:17,608] DEBUG xmppd [Thread-18] MultiplexManager#31447311 data received for channel 1 com.iplanet.im.server.MultiplexChannel@dc1f04
    [19 Jul 2006 10:53:17,610] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] ClientSession started process()
    [19 Jul 2006 10:53:17,611] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] processing input
    [19 Jul 2006 10:53:17,625] DEBUG xmppd [Thread-18] MultiplexManager#31447311 addRunnable: 1
    [19 Jul 2006 10:53:17,625] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 0
    [19 Jul 2006 10:53:17,728] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] inbound status changed from connected to opened
    [19 Jul 2006 10:53:17,728] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] [Session] expecting SASL support from client
    [19 Jul 2006 10:53:17,728] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] [Session] opened.
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    [19 Jul 2006 10:53:17,732] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] [Session] opening outbound
    [19 Jul 2006 10:53:17,737] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] outbound status changed from connected to opened
    [19 Jul 2006 10:53:17,737] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] [Session] opened outbound
    [19 Jul 2006 10:53:17,744] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] [Session] opened.
    [19 Jul 2006 10:53:17,744] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] processing input
    [19 Jul 2006 10:53:17,745] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] processed input
    [19 Jul 2006 10:53:17,745] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession started process()
    [19 Jul 2006 10:53:17,746] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processing input
    [19 Jul 2006 10:53:17,746] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processed input
    [19 Jul 2006 10:53:17,746] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession finished process()
    [19 Jul 2006 10:53:17,747] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] Session[null] processed input
    [19 Jul 2006 10:53:17,747] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 0] ClientSession finished process()
    [19 Jul 2006 10:53:18,074] DEBUG xmppd [Thread-18] MultiplexManager#31447311 data received for channel 1 com.iplanet.im.server.MultiplexChannel@dc1f04
    [19 Jul 2006 10:53:18,074] DEBUG xmppd [Thread-18] MultiplexManager#31447311 addRunnable: 1
    [19 Jul 2006 10:53:18,074] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 96
    [19 Jul 2006 10:53:18,075] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] ClientSession started process()
    [19 Jul 2006 10:53:18,075] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] Session[null] processing input
    [19 Jul 2006 10:53:18,085] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] Session[null] processing request
    [19 Jul 2006 10:53:18,085] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [ClientPacketDispatcher] SASLPacket detected
    [19 Jul 2006 10:53:18,085] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] new packet
    [19 Jul 2006 10:53:18,086] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] IS SASLAuthPacket
    [19 Jul 2006 10:53:18,086] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] mechanism PLAIN
    [19 Jul 2006 10:53:18,091] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] saslProvider : com.iplanet.im.server.sasl.PlainSASLProvider@135da43
    [19 Jul 2006 10:53:18,092] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] requestFailed : false
    [19 Jul 2006 10:53:18,093] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] saslProvider.isRaw() : false
    [19 Jul 2006 10:53:18,100] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] request status : {urn:ietf:params:xml:ns:xmpp-sasl}auth
    [19 Jul 2006 10:53:18,100] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] PLAIN mechanism requested
    [19 Jul 2006 10:53:18,101] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Identity] Authenticating user jisolder
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    [19 Jul 2006 10:53:18,111] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] Unable to create SSOToken - the specified token might be a password.
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    [19 Jul 2006 10:53:18,290] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Identity] domain=mrc.ac.za OrgDN=o=mrc.ac.za,o=msp
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    [19 Jul 2006 10:53:18,641] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] request status : 0
    [19 Jul 2006 10:53:18,641] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] [Sasl] response status : 3
    [19 Jul 2006 10:53:18,646] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] Session[class com.iplanet.im.server.ClientSession null] authFailed - null
    [19 Jul 2006 10:53:18,646] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] Session[null] processed input
    [19 Jul 2006 10:53:18,646] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 2] ClientSession finished process()
    [19 Jul 2006 10:53:18,676] DEBUG xmppd [Thread-18] MultiplexManager#31447311 data received for channel 1 com.iplanet.im.server.MultiplexChannel@dc1f04
    [19 Jul 2006 10:53:18,676] DEBUG xmppd [Thread-18] MultiplexManager#31447311 addRunnable: 1
    [19 Jul 2006 10:53:18,676] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 16
    [19 Jul 2006 10:53:18,677] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] ClientSession started process()
    [19 Jul 2006 10:53:18,677] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] processing input
    [19 Jul 2006 10:53:18,677] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] inbound status changed from opened to closed
    [19 Jul 2006 10:53:18,678] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] outbound status changed from opened to closed
    [19 Jul 2006 10:53:18,678] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] mxchnl[1] closing
    [19 Jul 2006 10:53:18,679] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] MultiplexManager#31447311 channel 1 terminated.
    [19 Jul 2006 10:53:18,679] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] outbound status changed from closed to disconnected
    [19 Jul 2006 10:53:18,679] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] inbound status changed from closed to disconnected
    [19 Jul 2006 10:53:18,679] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] inbound status reset from disconnected to disconnected
    [19 Jul 2006 10:53:18,680] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] Session[null] processed input
    [19 Jul 2006 10:53:18,680] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 3] ClientSession finished process()
    [19 Jul 2006 10:53:44,595] DEBUG xmppd [Timer-0] MultiplexManager#11442116 Starting activity check at 1153299224595
    [19 Jul 2006 10:53:44,596] DEBUG xmppd [Timer-0] MultiplexManager#11442116 Completed activity check
    [19 Jul 2006 10:53:44,625] DEBUG xmppd [Timer-0] MultiplexManager#7202313 Starting activity check at 1153299224625
    [19 Jul 2006 10:53:44,626] DEBUG xmppd [Timer-0] MultiplexManager#7202313 Completed activity check
    [19 Jul 2006 10:54:17,425] DEBUG xmppd [ThreadPoolManager:default] Starting activity check; inactivity timeout=900000 now=1153299256925
    [19 Jul 2006 10:54:17,426] DEBUG xmppd [ThreadPoolManager:default] Completed activity check for 0 channels.
    [19 Jul 2006 10:54:30,110] DEBUG xmppd [Thread-18] MultiplexManager#31447311 OPEN Payload len=8
    [19 Jul 2006 10:54:30,111] DEBUG xmppd [Thread-18] useTLS : false
    [19 Jul 2006 10:54:30,111] DEBUG xmppd [Thread-18] useTLS1 : false
    [19 Jul 2006 10:54:30,111] DEBUG xmppd [Thread-18] useSASL : true
    [19 Jul 2006 10:54:30,112] DEBUG xmppd [Thread-18] FSN : <features xmlns='http://etherx.jabber.org/streams'><mechanisms xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>PLAIN</mechanism></mechanisms><auth xmlns='http://jabber.org/features/iq-auth'/></features>
    [19 Jul 2006 10:54:30,112] DEBUG xmppd [Thread-18] tlsFN : null
    [19 Jul 2006 10:54:30,113] DEBUG xmppd [Thread-18] Session[null] outbound status changed from disconnected to connected
    [19 Jul 2006 10:54:30,113] DEBUG xmppd [Thread-18] Session[null] inbound status changed from disconnected to connected
    [19 Jul 2006 10:54:30,113] DEBUG xmppd [Thread-18] mxchnl[2] created, addr=/172.18.2.43
    [19 Jul 2006 10:54:30,114] DEBUG xmppd [Thread-18] MultiplexManager#31447311 New channel 2 client address:/172.18.2.43
    [19 Jul 2006 10:54:30,114] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 0
    [19 Jul 2006 10:54:30,145] DEBUG xmppd [Thread-18] MultiplexManager#31447311 data received for channel 2 com.iplanet.im.server.MultiplexChannel@1195c2b
    [19 Jul 2006 10:54:30,146] DEBUG xmppd [Thread-18] MultiplexManager#31447311 addRunnable: 1
    [19 Jul 2006 10:54:30,146] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 121
    [19 Jul 2006 10:54:30,146] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession started process()
    [19 Jul 2006 10:54:30,146] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processing input
    [19 Jul 2006 10:54:30,147] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] inbound status changed from connected to opened
    [19 Jul 2006 10:54:30,147] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] expecting SASL support from client
    [19 Jul 2006 10:54:30,148] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] opened.
    [19 Jul 2006 10:54:30,149] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] Opening client session to proxy1.mrc.ac.za
    [19 Jul 2006 10:54:30,149] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] opening outbound
    [19 Jul 2006 10:54:30,150] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] outbound status changed from connected to opened
    [19 Jul 2006 10:54:30,150] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] opened outbound
    [19 Jul 2006 10:54:30,151] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] [Session] opened.
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processing input
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processed input
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processed input
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession finished process()
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession started process()
    [19 Jul 2006 10:54:30,152] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processing input
    [19 Jul 2006 10:54:30,153] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] Session[null] processed input
    [19 Jul 2006 10:54:30,153] DEBUG xmppd [org.netbeans.lib.collab.util.Worker 1] ClientSession finished process()
    [19 Jul 2006 10:54:30,163] DEBUG xmppd [Thread-18] MultiplexManager#31447311 data received for channel 2 com.iplanet.im.server.MultiplexChannel@1195c2b
    [19 Jul 2006 10:54:30,164] DEBUG xmppd [Thread-18] MultiplexManager#31447311 addRunnable: 1
    [19 Jul 2006 10:54:30,164] DEBUG xmppd [Thread-18] MultiplexManager#31447311 buffered bytes: 96
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