Adobe Bridge avchd metadata

will new update for Adobe Bridge allow metadata?

No, you can see a video preview but you still have to use Prelude or Premiere Pro to add metadata.

Similar Messages

  • Importing metadata from Microsoft Excel or Access to Adobe Bridge CC metadata

    I'm trying to figure out how to batch import a substantial amount of metadata in Microsoft Excel or Access to the IPTC core fields in Adobe Bridge CC. I've seen the issue discussed, but many of the posts about it are six or seven years old. So here are the simplest statement of the questions:
    1. Is it possible to export data from Excel or Access to XMP and then batch-import it in Adobe Bridge CC?
    2. If it requires templates, are there commercial, shareware, or freeware templates that will achieve this?
    3. If so, what are the links to those repositories?
    4. Is there a set of step-by-step instructions to achieve this on PC and/or Mac?
    5. What are the links to those instructions?
    Thanks in advance for your help. I've used Bridge from CS1... but I've never used it for batch-importing to IPTC.

    Well,
    it works for me without problems.
    Some information on my setup and what I did:
    - my primary browser language is English (en-us)
    1) Save the data in a file called hardware.txt:
    SERIAL,HOSTNAME,ITEM_TYPE,BRAND,MODEL,OWNER,STATUS
    AEP016136,d2vmrw61,Laptop,Dell,m71,Gary Cleary,Active
    AEP016169,dhj3b71,Desktop,Dell,Dimension 4700,Unassigned,Active
    AEP016170,cn-0g8432-64180-52p-1yts,Monitor,Dell,E193FP,Unassigned,Active2) Load the data (Load text data) into an existing table by uploading a file:
    - File: hardware.txt
    - Separator: , (comma)
    Worked fine.
    3) Load the data (copy /paste spreadsheet data into an existing table):
    - Open the file hardware.txt in Excel and import it into the spreadsheet
    - copy all three lines and paste them into the textarea in XE (the difference is that the columns are no longer separated by commas but by tabs)
    Worked fine as well.
    Please try the above mentioned steps and see whether you still get the error.
    ~Dietmar.

  • Adobe Bridge CC : metadata copy from one field to another for multiple files

    So I am using Bridge CC for managing audio files and have many many MP3's that I need to copy or move one field of metadata to another.
    ie:  copy "Audio Artist" field to "IPTC Core Creator" Field
         move "IPTC Core Description" to "Video Log Comment" field
    Is there a script I can add that will let me select multiple files, and have it copy or move all the info from one of these fields to another?
    Thanks
    Scott
    [email protected]

    Scott, I did have a go at this but I can't get the right path to the logComment in the XMP…
    Coping artist to creator works fine… If I find the solution I will post back…

  • Bridge CS6 - AVCHD metadata & keywords

    Recently made the transition to AVCHD video & CS6.
    On my media drive, I have a footage folder where I dump the contents of my memory cards.  I copy over the entire AVCHD file/folder structure.
    I'd like to organize this footage in Bridge CS6 by editing metadata and applying keywords.  However, I'm unable to do either.  When trying to edit metadata, I get a "This property cannot be modified" error.  When trying to apply a keyword, I get a "The file xxx.MTS cannot store XMP metadata. No changes will occur" error.
    There has to be a way to do this...am I overlooking anything?  Or is Bridge unable to do this?

    Any other ideas?
    I'm afraid it is not possible because AVCHD doesn't seem to be supported in Bridge. Their are many file formats used in the world, some very easy to add to the support list but some very difficult or even impossible due to different reasons. Placing a Feature Request for supporting file formats you are missing should be the first thing to do.
    Here are the Google search criteria I used:
    "avchd .mts adobe bridge"
    And there are a lot of posts about it.
    check this one also:
    http://forums.adobe.com/thread/778555
    Maybe a solution would be converting them to an other format?
    http://www.avchdconverter.org/

  • XMP metadata from Flashbuilder why not visible in Adobe Bridge?

    Hi there,
    I'm currently wondering around XMP metadata and swf files.
    A: Flash CS5: works
    When I use the XMP panel in Flash CS5 and export a swf, open Adobe Bridge CS5 and select the file, the XMP data are correctly displayed.
    B: Flash Builder(Flex 4.1): don't work
    When I use Flashbuilder and add my metadata to the compilation, then compile, open Adobe Bridge CS5 and select the file, nothing is included in metadata.
    Procedure based on the following (same problem if metadata are directly set through compiler arguments):
    http://livedocs.adobe.com/flex/3/html/help.html?content=compilers_14.html
    ../src/config/ProductMetaData.xml
    <flex-config>
    <metadata>
        <title>My title</title>
        <description>My description</description>
        <publisher>The publisher</publisher>
        <creator>The creator</creator>
        <language>EN</language>
    </metadata>
    </flex-config>
    compiler argument
    -load-config+=config/ProductMetaData.xml
    As far as understood, on the background the following is added to the swf at compile time:
    <rdf:RDF xmlns:rdf='http://www.w3.org/1999/02/22-rdf-syntax-ns#'>
        <rdf:Description rdf:about='' xmlns:dc='http://purl.org/dc/elements/1.1'>
            <dc:format>application/x-shockwave-flash</dc:format>
            <dc:title>My title</dc:title>
            <dc:description>
                <rdf:Alt>
                    <rdf:li xml:lang='x-default'>My description</rdf:li>
                </rdf:Alt>
            </dc:description>
            <dc:publisher>The publisher</dc:publisher>
            <dc:creator>The creator</dc:creator>
            <dc:language>EN</dc:language>
        </rdf:Description>
    </rdf:RDF>
    I've checked that the medata is correctly added to the swf file using this small software polarswf:
    http://download.cnet.com/Polar-SWF-MetaData/3000-6676_4-10738623.html
    I do not know if it is safe to use it in a produciton context at least in trial mode it allows to check the metadata included in your swf.
    I wonder if this metadata coonot be read by Adobe Bridge because they are at a "lower level" than those put by flash CS5 XMP panel?
    Thank you in advance for your help.
    This is not a blocking situation, but I'm curious to understand what happend.
    Cedric Madelaine (aka maddec)

    I was following this post for a LONG time, since I noticed the same problem.
    This week I was getting in it into myself again and I noticed you use load-config. I used these compiler options :
    contributor name
    Sets metadata in the resulting SWF file. For more information, see Adding metadata to SWF files.
    creator name
    Sets metadata in the resulting SWF file. For more information, see Adding metadata to SWF files.
    date text
    Sets metadata in the resulting SWF file. For more information, see Adding metadata to SWF files.
    But that resulted in this XML string where the dc namespace was missing a / on the end of the URI
    That caused the metadata which was added in flashbuilder was only visible in bridge in the rawXML panel, and not the specific fields
    changing the URI in http://purl.org/dc/elements/1.1/ did the trick ( did this in bridge by exporting the rawXML, changed the / , and imported it )
    <rdf:RDF xmlns:rdf='http://www.w3.org/1999/02/22-rdf-syntax-ns#'>
        <rdf:Description rdf:about='' xmlns:dc='http://purl.org/dc/elements/1.1'>
            <dc:format>application/x-shockwave-flash</dc:format>
        </rdf:Description>
    </rdf:RDF>
    Sadly there was no way I could add this / myself everytime.
    BUT then I discoverd this option :
    raw-metadata XML_string
    Defines the metadata for the resulting SWF file. The value of this option overrides any metadata.* compiler options (such as contributor,creator, date, and description).
    This is an advanced option.
    And you could give the exact RAW XML as you  described
    <rdf:RDF xmlns:rdf='http://www.w3.org/1999/02/22-rdf-syntax-ns#'>
        <rdf:Description rdf:about='' xmlns:dc='http://purl.org/dc/elements/1.1/'>
            <dc:format>application/x-shockwave-flash</dc:format>
            <dc:title>My title</dc:title>
            <dc:description>
                <rdf:Alt>
                    <rdf:li xml:lang='x-default'>My description</rdf:li>
                </rdf:Alt>
            </dc:description>
            <dc:publisher>The publisher</dc:publisher>
            <dc:creator>The creator</dc:creator>
            <dc:language>EN</dc:language>
        </rdf:Description>
    </rdf:RDF>
    to the compiler. This could also be done in Flash with JSFL.
    In the end I wrote an ANT script which injects the exact XMLstring of metadata to Flash and Flex projects by using the raw-metadata parameter in FLEX and JSFL for flash.
    Hope this helps

  • Adobe Bridge - White balance metadata

    When I browse raw files from my Canon EOS Rebel XT/350D in Adobe Bridge I always look at the Metadata tab to check for the f-stop value, speed, white balance settings, etc. of the currently-selected raw image file.
    I noticed that the pictures shot in Automatic White Balance appear on the upper-left portion of the Metadata tab as an icon indicating AWB. However, whenever I take pictures with manually-set white balances, such as shade, day light, tungsten, etc., the metadata tab no longer indicates the white balance I chose, instead, it either shows an icon of a camera or two dashes, as in --.
    Is there any way I can set Adobe Bridge to show the appropriate White Balance icon for pictures I take with manually-set white balances?

    Hi Curt,
    Thanks for your reply. Yes, White Balance is checked in preferences/metadata. All of the Exposure metadata entries are also checked.
    I forgot to mention that my version of Camera Raw is 4.5 (the latest).
    You know, although White Balance is checked, I cannot find a White Balance text entry on any of the metadata lists (File properties, IPTC core, Camera Data (EXIF), etc.). The only place where I can see the White Balance setting in on the upper left corner of the Metadata tab, under the f-stop value.
    Here is a personal question for you: When you browse your pictures in Adobe Bridge and you select one that was taken with a specific White Balance (not Auto), does your Adobe Bridge display an icon for that particular White Balance setting? I just want to eliminate the possibility that this happening only in my computer.
    Thanks a lot for your time and attention.

  • Bridge Help | Work with metadata in Adobe Bridge

    This question was posted in response to the following article: http://helpx.adobe.com/bridge/using/metadata-adobe-bridge.html

    Might check this past post to see if you have ownership of your HD.
    The key to solving this issue lies is understanding that in terms of Windows 7 Security, every internal or external hard drive, plus folders, sub-folders and files thereon has an OWNER. Also each OWNER has a certain level of PERMISSION to do things such as moving files to a different folder, deleting or re-naming them etc. If you try to do things that you don't currently have Permission to do, that is when you get an ‘Access Denied’ error message. Also your system has an Admistrator or Administrators and at the outset you need to ensure through the Control Panel that you are listed as one of them. .
    If, like me, you didn't realise these things, (and why would you if Microsoft or your computer or hard drive suppliers couldn't be bothered to really make sure you knew about them), then trying to fathom the ‘Access Denied’ problem becomes a stressful and frustrating nightmare as I can testify having spent a week at it!
    The steps that I took to resolve the issue and which I believe now constitute the 'Correct Answer' are as follows:
    First make sure that you have Administrator rights on your system via the Control Panel
    Next ‘right click’ on the Drive whose files you want to gain full access to, for example the drive that your pictures are stored on, and click on 'Properties'.
    Under the Security tab you will see a list of Groups and Users on this drive and the Permissions that they have to do things.
    Before doing anything to edit these Permissions, first click on the Advanced button. This opens another window with a tab showing the Owner of this drive.
    Click on the Owner tab and if you are not already listed as the owner, make yourself the owner by selecting your name from the list. I believe it should appear there if you are an admistrator or user. (In my case at this stage the owner was initially shown as an obscure string of numbers and letters which I believe identified the drive when it was connected to the lap top I was using before I upgraded my machine)
    Now be sure to check the box that says "Replace Owner on Subcontainers and Objects" and the click Apply. On completion of this step, the drive in question and all the folders, subfolders and files thereon should now be 'owned' by you. You could check this out by right clicking on a particular folder then clicking Properties > Security > Advanced > Owner. Your name should appear. So far so simples!
    Now go back to the Security Tab for your drive (Step 2 / 3 above) and look at the Permissions you currently have. Your aim now is to allow yourself 'Full Control.' If you don’t currently have this level of permission click Edit, select your name on the list, check ‘Full Control’ and 'Apply' the change.
    I think I'm right in saying that at this point whilst still working in the Drive directory you are now given the option of ticking boxes which allow you to, in effect, cascade the permission you have just granted yourself to all the files and folders on that drive. Tick the box to allow this and Windows should then take care of the rest.If I'm not quite correct here then in my particular case, for example, all my images were stored on my external drive. The top level, or 'parent' folder in which all my pictures could be found was the 'My Pictures' folder and I had created a number of folders and subfolders ('child ' folders) within that folder. The permissions I gave to the Parent folder – My Pictures – were cascaded down through the Child folders.
    On completion of the above step I tested the result in Windows Explorer by dragging a few files back and forth between folders and it now worked perfectly - I was now able to move / delete / rename etc all files without now getting the dreaded access denied message. What a sense of relief! This meant that I could now open Bridge normally rather than having to right click it and 'Run As Admistrator' - albeit that is a very useful thing to do until you get the problem sorted as described.

  • Is there a way to export photo images and their metadata from Adobe Bridge to MS excel?

    Is there a plugin, or script that allows photos and their metadata to be exported from Adobe Bridge to Microsoft excel?

    I would like to see the description with the image when it is attached to an email.  I would also like to be able to create a DVD of the images that would include the descriptions when the DVD is played back.
    For that you will need iDVD to create a slideshow of the images and then display either the Title, Description or both as shown below and then burn to disk creating a video DVD to play on a TV set:
    If you want the description on the image itself you'll need to use a 3rd party editor like one of those below or the free watermark iPhoto plugin, BorderFX.
    Some Image Editors That Support layers:
    Photoshop Elements 11 for Mac - $79
    GraphicConverter - $40
    Rainbow Painter - $30
    Imagerie - $38
    Acorn - $50
    Pixelmator - $60
    Seashore - Free
    GIMP for Mac - Free
    Xee 2.1 - free

  • Editing and sharing custom metadata/keywords through Adobe Drive in Adobe Bridge

    I am part of a four-person video production unit operating within a local governmental entity. We are currently using four licenses of Adobe Master Collection CS5, and are about to get access to dedicated SAN storage.
    We would like each user to have the ability to assign specific keywords to any given video clip (or remove keywords from clips) within Adobe Bridge, and have the three other users see the same results. I've noticed that Bridge alone will allow for keywords to be added or removed, but this list is specific to each user. Importing one list into other users' profiles is a start, but would no longer work, once keywords are added or taken away.
    The overview page for Adobe Drive 3 says that it, "allows users to edit and view custom metadata/properties through Adobe Drive in Adobe Bridge," but I haven't found any explanation in either the website, forums, or user's guides that delves any farther into this area. If we incorporate Adobe Drive/Bridge into our workflow, will we be able to share/sync keywords between users? Is there some other (affordable) solution that would let us do this?
    Thanks for any insight you might be able to offer.
    Chuck

    Hi,
    Thanks for sharing your case.
    The keywords you mentioned is XMP metadata, if all your digital assets are managed by ADEP CQ DAM service, you can use AD3 with built-in ADEP connector to communicate with the DAM server, then, I think it can meet your requirement, it means, the keywords can be set by one user through metadata panel in Bridge, and can be viewed by other users.
    for custom properites, it's different from XMP metadata, it refers to the properties of one asset which is managed by a Content Management service. users have to use another UI to edit/view them in Br after AD3 is installed.
    here are some requirements to use it.
    1) CMIS 1.0 compiliant server should be used to manage all your digital assets
    2) use the built-in CMIS with AD3 to connect to the server.
    if other kind of servers are used, you should develope a custom connector through AD SDK to enable custom properties feature as well as some other handler required by AD SDK
    thanks 

  • Viewing XMP Metadata in Adobe Bridge via Adobe Drive Connector

    Hi there,
    I've been trying to view remote file XMP metadata in Adobe bridge via our adobe drive connector. I've added the READ_XMP_METADATA capablitiy, and I've seen the DataType.XMP has been requested. but I'm not sure how to display the metadata on the Adobe bridge metadata panel. since the metadata is embeded in the file, when i browse the file in local drive, the metadata shows fine, but when it's on our remote server, some how bridge doesn't extract the info and display it. I can see the metadata when I browse the remote file in windows explorer adobe drive. and we do download the file to local to a temp copy, browse the temp copy in bridge also showing the metadata, The only thing not working is browsing the remote file in bridge via adobe drive connector.
    Please advise what should be done, in the programmer's guide, it says for each item, request that the server return the XMP data for that asset. How should I do that? If the XMP is embeded in the file, why would I need to request for it, would it be automatically extracted from the file?
    Thanks,
    Katherine

    Hi there,
    I've been trying to view remote file XMP metadata in Adobe bridge via our adobe drive connector. I've added the READ_XMP_METADATA capablitiy, and I've seen the DataType.XMP has been requested. but I'm not sure how to display the metadata on the Adobe bridge metadata panel. since the metadata is embeded in the file, when i browse the file in local drive, the metadata shows fine, but when it's on our remote server, some how bridge doesn't extract the info and display it. I can see the metadata when I browse the remote file in windows explorer adobe drive. and we do download the file to local to a temp copy, browse the temp copy in bridge also showing the metadata, The only thing not working is browsing the remote file in bridge via adobe drive connector.
    Please advise what should be done, in the programmer's guide, it says for each item, request that the server return the XMP data for that asset. How should I do that? If the XMP is embeded in the file, why would I need to request for it, would it be automatically extracted from the file?
    Thanks,
    Katherine

  • Adobe Bridge Canon .mov Metadata Importing

    I am using Adobe Bridge CS4 on Windows XP SP3 32bit.
    I have recently seen the light and am now going through my years of photos and videos and adding metadata tags and key words. I realise that my image files which consist mostly of Canon RAW files largely look after them self in that all the meta data recorded by the camera is easily read. Things like aperture, lens type etc are easily seen and seen to be accurately captured.
    With my video files however (at the moment I'm concentrating on 5D Mark II video files) I have come to realise that there is no metadata like there is in photos embedded within the file. Bridge just picks up the basic file info which is relatively inaccurate when it comes to creation date etc. After becoming disillusioned with the lack of metadata on my videos I then realised that when I use Zoom Browser (Canon image and video browsing software) that it has a stack of information that Bridge doesn't see. After some investigating I opened some .thm files with note pad and found the metadata stored in those.
    From what I understand these are known as side car files. However as I want one program to rule them all, I want Bridge to have all the metadata. I had planned on manually entering all the data that I could read from Zoom Browser into Bridge but even this won't work because things like Aperture and Creation Date aren't editable fields in Bridge.
    Is there a way I can get Bridge to extract the data from these .thm files?
    Thanks in advance for your help.

    Hi Curt,
    Thanks for your reply. Yes, White Balance is checked in preferences/metadata. All of the Exposure metadata entries are also checked.
    I forgot to mention that my version of Camera Raw is 4.5 (the latest).
    You know, although White Balance is checked, I cannot find a White Balance text entry on any of the metadata lists (File properties, IPTC core, Camera Data (EXIF), etc.). The only place where I can see the White Balance setting in on the upper left corner of the Metadata tab, under the f-stop value.
    Here is a personal question for you: When you browse your pictures in Adobe Bridge and you select one that was taken with a specific White Balance (not Auto), does your Adobe Bridge display an icon for that particular White Balance setting? I just want to eliminate the possibility that this happening only in my computer.
    Thanks a lot for your time and attention.

  • Linking to Adobe Bridge Metadata info

    I have images that I have added to a folder in Adobe Bridge.
    I have added metadata (copyright, source etc...) to each image.
    I need to track every image I use in an Access database so I
    can view the thumbnail for the image in an .asp page. When I click
    the thumbnail the larger image appears. This I have already done.
    Now what I would like to do is have the larger image to
    appear in an (hmtl or asp) page and show the metadata info that I
    inserted via Adobe Bridge.
    Thanks for the help?

    Scott, I did have a go at this but I can't get the right path to the logComment in the XMP…
    Coping artist to creator works fine… If I find the solution I will post back…

  • HPX-370 P2 Metadata Support and Adobe Bridge

    I'm having some trouble getting Adobe Bridge to write metadata to files generated with a Panasonic HPX-370 P2 camera. 
    The company I work for recently requested that I come up with a digital asset management plan for new video. Let me preface this by saying, I'm a shooter/editor, not a data manager.  Since we were already buying the HPX370, all my research pointed to Adobe Bridge being a perfect solution for adding metadata in the form of keywords to our videos to make our video database searchable. 
    Now that the camera is in-hand, I have been unable to alter the metadata through Adobe Bridge.  Here is my issue.  Every time I go to add a keyword or change the metadata on one of the mxf video files within bridge, the stock response is: The file "filename" cannot store XMP metadata.  No changes will occur.
    I thought this would be fairly easy to find a fix to, but not a ton out on the net about this specific problem.  What am I doing wrong here?
    If this can't be fixed easily on my end, could it be an added feature?  How do you request a feature addition? 

    A view problems here, first of all not many regulars (me amongst them) are very familiar with movie files.
    Bridge does not seem to support MFX files in the Bridge preferences File type associations.
    And in general, not all file types are able to write XMP data (keywords, IPTC etc) to, some just don't accept it.
    Another possibility seems that you don't have read and write permissions to the files, folders or disk the files are on. The files also might been locked (but then they should show a small lock icon above the thumb.
    Also try this page:
    http://help.adobe.com/en_US/premierepro/cs/using/WSE2397406-3FEB-43df-868D-68EB20BBC021.ht ml#WSCEE5677A-075C-40bb-99D9-D8EE08FC68B4
    and maybe even better, drop this question in the dedicated Premiere Pro forum:
    http://forums.adobe.com/community/premiere
    And while Bridge is a perfect application for the workflow needed for pre process and process it really is not all that good in dedicated DAM functions, maybe you also try to look at third party applications that can handle movie files better then Bridge can.

  • Cannot get Sample Metadata UI Extensions to Show in Adobe Bridge

    In the Adobe XMP Metadata UI Developer's Guide it shows:
    Viewing the sample panels
    To see the results of these definitions in an Adobe application, install the Metadata UI Extension package
    in one of the user-specific or general shared resource folders:
    MAC OS: [user]/Library/Application Support/Adobe/XMP/Metadata Extensions
    /Library/Application Support/Adobe/XMP/Metadata Extensions
    When I place the "Sample Extension" files in /Library/Application Support/Adobe/XMP/Metadata Extensions, none of the sample panels appear in Adobe Bridge.
    What am I doing wrong?
    Help!

    Hi David,
        You are using Bridge CC not Bridge CC 2014. The document you are referring will not work for CC.
        You need to follow the earlier documentation (hope you will find on devnet). For your reference I am putting the following code, save it in file name "sample.xml". Put this file on the path where you have installed bridge\Custom File Info Panels\4.0\custom. Restart bridge if it is not visible, check in bridge preferences and check the checkbox.
    Code for sample.xml is
    <?xml version='1.0' encoding='UTF-8'?>
    <xmp_definitions>
      <xmp_schema prefix='mypanel' namespace='http://ns.adobe.com/mypanel/' label='$$$/my/FileInfoLib/Panels/Name=mypanel'>
             <!-- simple properties -->
            <xmp_property name="Text" category="external" label="$$$/Custom/Panel/Document Title=Property 1 Name:" type="text"/>
            <xmp_property name="Text2" category="external" label="$$$/Custom/Panel/Credit=Property 2 Name:" type="text"/>
            <xmp_property name="Bool1" category='external' label="$$$/Custom/Property/BooleanInput_Label=Check Box Input:" type='boolean'/>
            <xmp_property name="Bool2" category='external' label="$$$/Custom/Property/BooleanInput_Label2=Check Box Input2:" type='boolean'/>
      </xmp_schema>
    </xmp_definitions>

  • How can I get Adobe Bridge to show XMP metadata using Adobe Drive 4 CMIS Connector?

    I have successfully connected to an Alfresco Enterprise Edition 4.1.0 repository, using the Adobe Drive 4, created a test folder and uploaded a jpeg file containing XMP metadata into it.
    When I view the image's metadata (using Adobe Bridge), I observe that only part the standard file properties are displayed.
    When I view a local copy of the image using the same, I see all fields of the standard file properties plus available metadata.
    My question: what should I do in Adobe Bridge to be able to see all available XMP metadata?
    Kind Regards and Appreciation
    Don Greenwood
    Pixelboxx GmbH
    Dortmund

    How did you get through to customer service?  They've changed the website and I can't even find phone numbers or a chat button any more.
    Here's my story that I posted on discussion yesterday, but no one has replied:
    I am screaming and pulling my hair out right now!  The last six months with Adobe has been a nightmare.
    Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago.  Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
    Now it looks like it is harder to access support than before.  Where are chat and the phone numbers now?  This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem.  What am I to do?
    I cannot use the product I have paid for!
    Please help!

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