Adobe Bridge cs5 cannot obtain files from this device.

I download photos to my computer using a Kingston downloading device.
Since installing Mavericks the above message comes up and will not carry out the download.
Is this a known problem with Mavericks and is there a remedy?
I would say that using the same device my photos download perfectly on my MacBook Pro.
Messages
1. Adobe Bridge CS5.1 cannot obtain files from this device.
Please ensure that the device is connected properly and that the battery is charged and try again.
2.I also get a message telling me that the "disk was not ejected propery" which is not the case.

Thanks Eric
The MacBook Pro is not running Mavericks and sorry about the double post.
I have actually solved the problem and the answer might be of use to others with the same problem.
There is a firmware update that will correct the problem.
It's at
http://www.kingston.com/en/support/technical/products?model=fcr-hs3
There is a small catch in that the firmware update can only be done on a Windows machine but I have been told that once this is done it can be used with OSX9 .I have just done the download but I haven't checked this out yet.

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Adobe Bridge CC cannot obtain files from this device. Please be sure the device is properly plugged in and the battery is full charged.
Battery is full charged and camera is connected properly. I have restarted the camera, Bridge, and the computer as well. I tried reinstalling Bridge and it allowed me to upload 3 of the video files. Then the error message came back. There were a few RAW images on the camera that I was able to upload, but when I tried the video again I got the error message. I read a post about renaming the folder that you are saving to as a fix. I tried that as well, but it did not work.
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-J

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Photo Downloader Adobe Bridge CS5

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I wonder how i can save the import settings in photo downloader to always have same settings when extracting images?
It always adjust it self back to default and i need to find my location again. Any suggestins?
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There was a bug in CS5.1 is this the version you are using? If so here is a solution from a past thread.
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Adobe Bridge cs5 cannot obtain files from this device.

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