Adobe - Cannot Open Program/PDFs

I cannot open my reader (11.0.03) or my Adobe X Pro.  I have Windows 7 and a number of other Adobe programs on the machine.  I have done what Adobe suggests about going to my control panel, highlighting the program and the change button.  Everything with that process seems successful until I try to open a PDF or open one of these programs.  Please help me - I have uninstalled, reinstalled.  What's left?  Anyone with sage advice.

Other things to try if the EULA doesn't fix your problem...
Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Similar Messages

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    You get this when doing what?

  • I recently retired and stopped my subscription to Adobe Pro.  Now I cannot open a pdf document as an attachment in an email.  Can you please advise as to how to correct this problem?

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    OK. Then the next thing to try is to right-click a PDF file, select Open With, Choose Default Program, then select Reader from the list and tick the "Always use this application..." box, and click OK.

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    Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

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  • I have re-installed Adobe Reader on to my Windows 7 PC. When I open a PDF I was getting an error message containing  . . . .Acrord32.exe application error . . . . I now cannot open any PDF's. Adobe seems to be unresponsive.

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    Disabling Protected Mode should fix the problem.  But since you cannot even open Adobe Reader by itself, you need to do it via the Windows registry.  If you tell me your installed Reader version, I can give you a registry script to do that.

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    Mac HD/Library/Internet Plug-ins
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  • Adobe Reader cannot open certain pdf files

    I have downloaded the adobe reader but it still cannot open some pdf files although it can open a general pdf file. I need help to be able to open a specific pdf file.

    Hi Jocelyn,
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  • I need help!  I downloaded the adobe reader XI from the internet and I still cannot open my pdf file

    I need your help I downloaded adobe reader Xl and I still cannot open my pdf files.  Please help as soon as possible I need it for work

    When I try to open the file it just states that adobe is not responding.  the file open up to the top of the page of the document but I cannot scroll down to read the document.   Please I hope you can help me I followed the instructions.
    [private data removed]

  • Cannot open the pdf/videos in my Linux, Adobe Reader 9. It fires an error...

    Cannot open the pdf/videos in my Linux, Adobe Reader 9. It fires an error...
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    thanks Jono But I cannot see any option to set Target Version.
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  • I have the latest version of Adobe Reader. However I cannot open a PDF document online. I was always able to do this on the particular website. What can I do please?

    I have the latest version of Acrobat Reader. However I cannot open a PDF document online. I was always able to do this on the particular website. What can I do please?

    What is your operating system?  Browser?  Reader version?
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  • I cannot open a .pdf in an incoming mail (Outlook 2010) with Acrobat Pro XI.  It will only allow "preview".  I have to  copy and paste the .pdf to my desktop and then open it.  What do I do to restore the 2x click in Outlook to open the .pdf?  thank you

    I cannot open a .pdf in an incoming mail (Outlook 2010) with Acrobat Pro XI.  It will only allow "preview".  I have to  copy and paste the .pdf to my desktop and then open it.  What do I do to restore the 2x click in Outlook to open the .pdf?  As of now, I get the following bracket opening on screen when I click on the Acrobat icon for attachment within the email:  Thank you
    Adobe Acrobat has stopped working
    Windows can check online for a solution to the problem.
    -Check online for a solution and close the program
    -Close the program
    Problem signature:
      Problem Event Name:                        APPCRASH
      Application Name:                             Acrobat.exe
      Application Version:                           11.0.7.79
      Application Timestamp:                     536b812b
      Fault Module Name:                          Acrobat.dll
      Fault Module Version:                        11.0.7.79
      Fault Module Timestamp:                  536b80ff
      Exception Code:                                  c0000005
      Exception Offset:                                00cbf281
      OS Version:                                          6.1.7601.2.1.0.256.48
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Hi Gary,
    I have seen this issue occur with users who have this registry setting missing or have improper permissions.
    When you double click the attachment to launch the pdf it is saved and opened from the temporary folder unless saved specifically to a location.
    If you dont have the below mentioned registry key or improper permissions then attachments fail to open.
    Please  heck if the following reg key exists:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    or
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Security
    Value Name: OutlookSecureTempFolder
    If the value exists, and if the value contains a valid path, Outlook 2010 uses that location for its temporary files.
    If the registry value does not exist, or if the value points to an invalid location, Outlook 2010, Outlook 2007, or Outlook 2003 creates a new subdirectory under the Temporary Internet Files directory and then puts the temporary file in the new subdirectory. The name of the new subdirectory is unknown and is randomly generated, depending on your version of Outlook.
    Please check the following key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    Note the location for: OutlookSecureTempFolder key
    Check if the same folder exists in the following location and if not create a corresponding folder in the location on C:\Users\<User account name>\Appdata\Local\Software\Microsoft\Windows\......
    Regards,
    Rave

  • I cannot open some pdf files online with Reader XI (like sample forms in Help section).

    I cannot open some pdf files online with Reader XI (like sample forms in Help section or IRS.gov or credit card statements).  I have uninstalled Reader XI, cleaned and reinstalled.  I have no problem right-clicking and downloading and then viewing the files.  No problem viewing acrobat files.  I'm runnnig Windows 7,  IE9.     I can acces them through Chrome.

    RESOLVED
    I found two suspect programs that were installed within the last 48-hrs that may have caused the problem
    1) - Libre Office - latest update.  This is a fork of Open Office.  (unlikely)
    2) - ManyCam video manipulation software  (likely)
    Following info here, I opted to try to open an Adobe PDF file that was on my hard drive.  When I did, it refused and IE10 gave me an ActiveX error (AHA!!).   When I checked the installation of ManyCam, it had installed a version of DirectX that may have over-written the resident versions or disabled them somehow.
    I uninstalled ManyCam but left Libre Office's update in place, then I ran a system restore from a point 24-hrs before the installations.
    This resolved the problem 100%.
    So, the suggestion here is that there may be one or more program in the wild that is interupting the ActiveX or DirectX systems.  They may be running or installing an older version.  In this case it appears the handlers were broken.
    Once the system restore had completed I was able to open Adobe PDF files within my IE10 browser from the Internet as well as open PDF files from my hard drive.
    Note that this same issue also clearned up a problem I was having with the Comodo Dragon web browser, which is a fork of the Chrome project.  Once I eliminated the suspect program and ran the system restore all was well.  In the instance of the Comodo browser it was unable to open or reach anything - dead white screen below the menu bar.
    So my suggestion would be to take an inventory of recent program installations, remove/uninstall them, run system restore from a date before the suspect programs were added, and see what happens.  In my case that fixed the problem.

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