Adobe Captivate 3 Crashing
Hello Everyone,
we have Adobe Captivate 3.0.0.630 that has been installed on
a Windows XP SP2 machine for about a month. We have this PC as well
as all others locked down so that a normal user cannot install or
remove any software or do much to the system that might cause it to
fail unless they have admin rights. During the first two weeks or
so of the installation it had been running fine. We installed it as
an admin user and then the real user was able to run the
application using his own profile. Now however, the application
will not load. It crashes during the Splash Screen at the point
where it is copying first run data. To allow it to run you must use
the RunAs feature, this is fine but we then run into another
problem where Captivate will only record one slide of 3 seconds no
matter how long you leave the recording running.
I have tried many things from this forum in an attempt to
rectify the problem, but all has failed.
Hopefully someone can help.
Please let me know if you need more information.
Hey everybody,
One of my users is experiencing the same exact issues that
Robert described below. We have the latest version of Captivate
installed (v3.0.1 build 589) and it *used* to open under their
profile just fine but now it crashes at "Copying First Run
Files...". I don't think it's a permissions issue as this user's
account has *always* been in the local administrators group. If I
login as any other user, my domain admin account or an account that
never logged in on the machine before, I can get Captivate to open
without a problem. If I'm logged in as the user who's having the
problem and use the "Run As..." option I can get it to open but as
Robert said it only records for 3 seconds or so.
I've tried the following to no avail:
1) Completely removing / reinstalling Captivate 3
2) Delete user profile and re-create a new one
3) Delete adobe captivate preferences file (C:\Documents and
Settings\<USERNAME>\Application Data\Adobe\Adobe
Captivate\captivate_v30.dat)
I'm personally stumped and would love some feedback from
Adobe Support on this one.
Additional info:
OS: Windows XP SP3
Processor: Intel Core 2 Duo T7500 @ 2.20GHz
Memory: 3GB
Thanks,
Andrew
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<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AdobeCaptivate.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ACE.dll" SIZE="957440" CHECKSUM="0x2B8CFEE4" BIN_FILE_VERSION="2.14.18.1570" BIN_PRODUCT_VERSION="2.14.0.1" PRODUCT_VERSION="53.348206" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2008/06/11-18:11:34" FILE_VERSION="2.14.18.1570" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xEB292" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.14.18.1570" UPTO_BIN_PRODUCT_VERSION="2.14.0.1" LINK_DATE="06/12/2008 01:21:18" UPTO_LINK_DATE="06/12/2008 01:21:18" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeCaptivate.exe" SIZE="19708776" CHECKSUM="0x5D7402B1" BIN_FILE_VERSION="4.0.1.1658" BIN_PRODUCT_VERSION="4.0.1.1658" PRODUCT_VERSION="4.0.1.1658" FILE_DESCRIPTION="Adobe Captivate" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.1.1658" ORIGINAL_FILENAME="AdobeCaptivate.exe" INTERNAL_NAME="Adobe Captivate" LEGAL_COPYRIGHT="Copyright © 2001-2006 Adobe, Inc and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12CD4DB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.1.1658" UPTO_BIN_PRODUCT_VERSION="4.0.1.1658" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM.dll" SIZE="2756608" CHECKSUM="0xBD80A3A1" BIN_FILE_VERSION="3.0.11.10077" BIN_PRODUCT_VERSION="3.0.11.10077" PRODUCT_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2A3401" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.11.10077" UPTO_BIN_PRODUCT_VERSION="3.0.11.10077" LINK_DATE="07/30/2008 00:31:10" UPTO_LINK_DATE="07/30/2008 00:31:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2584576" CHECKSUM="0x9EDF2CB2" BIN_FILE_VERSION="11.5.0.1" BIN_PRODUCT_VERSION="11.5.0.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.5.0.1 build 57427" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006-2007, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.5.0.1" UPTO_BIN_PRODUCT_VERSION="11.5.0.1" LINK_DATE="01/08/2008 19:20:52" UPTO_LINK_DATE="01/08/2008 19:20:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobePDFL.dll" SIZE="6033408" CHECKSUM="0x3C8757E2" BIN_FILE_VERSION="9.0.0.1570" BIN_PRODUCT_VERSION="9.0.0.1570" PRODUCT_VERSION="53.195043" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="PDFL 2008/06/11-20:53:12" FILE_VERSION="9.0.0.1570" ORIGINAL_FILENAME="AdobePDFL.dll" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2008 Adobe Systems Incorporated.
All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5D04DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.1570" UPTO_BIN_PRODUCT_VERSION="9.0.0.1570" LINK_DATE="06/12/2008 04:10:54" UPTO_LINK_DATE="06/12/2008 04:10:54" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobePSL.dll" SIZE="12681216" CHECKSUM="0x3C3D5AED" BIN_FILE_VERSION="11.0.0.1647" BIN_PRODUCT_VERSION="11.0.0.1647" PRODUCT_VERSION="53.482154_11.482118" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="11.0.0.1647" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC1AE03" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.0.0.1647" UPTO_BIN_PRODUCT_VERSION="11.0.0.1647" LINK_DATE="07/11/2008 07:19:20" UPTO_LINK_DATE="07/11/2008 07:19:20" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="522104" CHECKSUM="0xDC86E15C" BIN_FILE_VERSION="6.0.0.1452" BIN_PRODUCT_VERSION="6.0.0.1452" PRODUCT_VERSION="6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="6, 0, 0, 1452" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2008 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8059A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.0.0.1452" UPTO_BIN_PRODUCT_VERSION="6.0.0.1452" LINK_DATE="04/17/2008 03:05:18" UPTO_LINK_DATE="04/17/2008 03:05:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeXMP.dll" SIZE="424448" CHECKSUM="0x61628228" BIN_FILE_VERSION="4.2.2.59" BIN_PRODUCT_VERSION="4.2.2.0" PRODUCT_VERSION="4.2.2" FILE_DESCRIPTION="Adobe XMP Core, 4.2.2-c059" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.2.2-c059, 53.349417, 2008/06/24-18:48:44" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright 2002-2008, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x720EE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.2.2.59" UPTO_BIN_PRODUCT_VERSION="4.2.2.0" LINK_DATE="06/25/2008 01:51:26" UPTO_LINK_DATE="06/25/2008 01:51:26" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="adobe_caps.dll" SIZE="215040" CHECKSUM="0xFF62E612" BIN_FILE_VERSION="2.0.99.0" BIN_PRODUCT_VERSION="2.0.99.0" PRODUCT_VERSION="2,0,99,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="2,0,99,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4329D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.99.0" UPTO_BIN_PRODUCT_VERSION="2.0.99.0" LINK_DATE="04/24/2008 12:42:02" UPTO_LINK_DATE="04/24/2008 12:42:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_epic.dll" SIZE="465408" CHECKSUM="0x262B482F" BIN_FILE_VERSION="3.0.1.10077" BIN_PRODUCT_VERSION="3.0.1.10077" PRODUCT_VERSION="3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="Adobe EPIC DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC" FILE_VERSION="3.0.1.10077" ORIGINAL_FILENAME="adobe_epic.dll" INTERNAL_NAME="adobe_epic.dll" LEGAL_COPYRIGHT=" (c) 2003-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x73C96" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.10077" UPTO_BIN_PRODUCT_VERSION="3.0.1.10077" LINK_DATE="07/30/2008 00:28:52" UPTO_LINK_DATE="07/30/2008 00:28:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_eula.dll" SIZE="359424" CHECKSUM="0xCBA246C0" BIN_FILE_VERSION="3.0.1.10077" BIN_PRODUCT_VERSION="3.0.1.10077" PRODUCT_VERSION="3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="Adobe EPIC EULA DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC EULA" FILE_VERSION="3.0.1.10077" ORIGINAL_FILENAME="adobe_eula.dll" INTERNAL_NAME="adobe_eula.dll" LEGAL_COPYRIGHT=" (c) 2003-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5D770" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.10077" UPTO_BIN_PRODUCT_VERSION="3.0.1.10077" LINK_DATE="07/30/2008 00:30:50" UPTO_LINK_DATE="07/30/2008 00:30:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AggGenerator.dll" SIZE="249856" CHECKSUM="0xC258F61C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4C61F" LINKER_VERSION="0x0" LINK_DATE="12/22/2008 19:15:43" UPTO_LINK_DATE="12/22/2008 19:15:43" />
<MATCHING_FILE NAME="Aggregator.exe" SIZE="2915704" CHECKSUM="0x768FC68E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2CF73D" LINKER_VERSION="0x0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" />
<MATCHING_FILE NAME="AGM.dll" SIZE="3551232" CHECKSUM="0xBECEFA9D" BIN_FILE_VERSION="4.19.18.1570" BIN_PRODUCT_VERSION="4.19.0.1" PRODUCT_VERSION="53.348206" FILE_DESCRIPTION="Adobe Graphics Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AGM 2008/06/11-18:11:34" FILE_VERSION="4.19.18.1570" ORIGINAL_FILENAME="AGM.dll" INTERNAL_NAME="AGM" LEGAL_COPYRIGHT="© 1984-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x366371" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.19.18.1570" UPTO_BIN_PRODUCT_VERSION="4.19.0.1" LINK_DATE="06/12/2008 01:35:29" UPTO_LINK_DATE="06/12/2008 01:35:29" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AMTCaptivate.dll" SIZE="6656" CHECKSUM="0x47187FB2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x84FA" LINKER_VERSION="0x0" LINK_DATE="04/18/2008 08:44:20" UPTO_LINK_DATE="04/18/2008 08:44:20" />
<MATCHING_FILE NAME="amtlib.dll" SIZE="2826240" CHECKSUM="0xA7B0753E" BIN_FILE_VERSION="2.0.1.10077" BIN_PRODUCT_VERSION="2.0.1.10077" PRODUCT_VERSION="2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AMT Licensing" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="AMTLib" FILE_VERSION="2.0.1.10077" ORIGINAL_FILENAME="amtlib.dll" INTERNAL_NAME="amtlib" LEGAL_COPYRIGHT="Copyright 2006-2008 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B5294" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.10077" UPTO_BIN_PRODUCT_VERSION="2.0.1.10077" LINK_DATE="07/30/2008 00:31:52" UPTO_LINK_DATE="07/30/2008 00:31:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="amtservices.dll" SIZE="622592" CHECKSUM="0x639444AE" BIN_FILE_VERSION="2.0.1.10077" BIN_PRODUCT_VERSION="2.0.1.10077" PRODUCT_VERSION="2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AMT Services" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="AMTServices" FILE_VERSION="2.0.1.10077" ORIGINAL_FILENAME="amtservices.dll" INTERNAL_NAME="amtservices" LEGAL_COPYRIGHT="Copyright 2006-2008 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9E04A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.10077" UPTO_BIN_PRODUCT_VERSION="2.0.1.10077" LINK_DATE="07/30/2008 00:28:05" UPTO_LINK_DATE="07/30/2008 00:28:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ARE.dll" SIZE="317952" CHECKSUM="0x63CB8A93" BIN_FILE_VERSION="1.5.2.1570" BIN_PRODUCT_VERSION="1.5.0.1" PRODUCT_VERSION="53.348206" FILE_DESCRIPTION="Adobe Raster Express" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ARE 2008/06/11-18:11:34" FILE_VERSION="1.5.02.1570" ORIGINAL_FILENAME="ARE.dll" INTERNAL_NAME="ARE" LEGAL_COPYRIGHT="© 2000-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x56F4F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.2.1570" UPTO_BIN_PRODUCT_VERSION="1.5.0.1" LINK_DATE="06/12/2008 01:23:52" UPTO_LINK_DATE="06/12/2008 01:23:52" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AS3Compiler.dll" SIZE="23040" CHECKSUM="0xD8118CF4" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE8B2" LINKER_VERSION="0x0" LINK_DATE="12/22/2008 18:44:28" UPTO_LINK_DATE="12/22/2008 18:44:28" />
<MATCHING_FILE NAME="asneu.dll" SIZE="126976" CHECKSUM="0xC5288533" BIN_FILE_VERSION="1.6.0.8" BIN_PRODUCT_VERSION="1.6.0.8" PRODUCT_VERSION="1, 6, 0, 8" FILE_DESCRIPTION="AsnEndUser Dynamic Link Library" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME=" AsnEndUser Dynamic Link Library" FILE_VERSION="1, 6, 0, 8" ORIGINAL_FILENAME="asneu.dll" INTERNAL_NAME="AsnEndUser" LEGAL_COPYRIGHT="Copyright © 2002 - 2004 Adobe Systems Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.6.0.8" UPTO_BIN_PRODUCT_VERSION="1.6.0.8" LINK_DATE="08/24/2004 22:55:33" UPTO_LINK_DATE="08/24/2004 22:55:33" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Assistant.dll" SIZE="18432" CHECKSUM="0x579E5510" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="Adobe Captivate Assistant" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="Assistant.DLL" INTERNAL_NAME="Adobe Captivate Assistant Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12B73" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 18:57:45" UPTO_LINK_DATE="12/22/2008 18:57:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="atl71.dll" SIZE="89088" CHECKSUM="0x952079EC" BIN_FILE_VERSION="7.10.3077.0" BIN_PRODUCT_VERSION="7.10.3077.0" PRODUCT_VERSION="7.10.3077.0" FILE_DESCRIPTION="ATL Module for Windows (Unicode)" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio .NET" FILE_VERSION="7.10.3077.0" ORIGINAL_FILENAME="ATL71.DLL" INTERNAL_NAME="ATL71.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.10.3077.0" UPTO_BIN_PRODUCT_VERSION="7.10.3077.0" LINK_DATE="03/19/2003 03:05:48" UPTO_LINK_DATE="03/19/2003 03:05:48" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AudioConvert.dll" SIZE="509952" CHECKSUM="0x229B234D" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="Adobe Captivate" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="AdobeCaptivate.exe" INTERNAL_NAME="Adobe Captivate" LEGAL_COPYRIGHT="Copyright © 2001-2006 Adobe, Inc and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="lpExportHTMLPlugIn.dll" SIZE="73728" CHECKSUM="0x9EA6AEA5" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportHTMLPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportHTMLPlugIn.DLL" INTERNAL_NAME="lpExportHTMLPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17048" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:11:13" UPTO_LINK_DATE="12/22/2008 19:11:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportLinuxPlugIn.dll" SIZE="49152" CHECKSUM="0x460ACE3D" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportLinuxPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportLinuxPlugIn.DLL" INTERNAL_NAME="lpExportLinuxPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10EBB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:11:18" UPTO_LINK_DATE="12/22/2008 19:11:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportMacPlugIn.dll" SIZE="49152" CHECKSUM="0x738D4B49" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportMacPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportMacPlugIn.DLL" INTERNAL_NAME="lpExportMacPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDD40" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:12:30" UPTO_LINK_DATE="12/22/2008 19:12:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportManager.dll" SIZE="49152" CHECKSUM="0x2283000B" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportManager DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportManager.DLL" INTERNAL_NAME="lpExportHTMLPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1569A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:13:09" UPTO_LINK_DATE="12/22/2008 19:13:09" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportSWFPlugIn.dll" SIZE="557056" CHECKSUM="0xD777C599" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportSWFPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportSWFPlugIn.DLL" INTERNAL_NAME="lpExportSWFPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D400" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:04:26" UPTO_LINK_DATE="12/22/2008 19:04:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpProject.dll" SIZE="126976" CHECKSUM="0x12907C60" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpProject DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpProject.DLL" INTERNAL_NAME="lpProject Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B6E3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:03:23" UPTO_LINK_DATE="12/22/2008 19:03:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpTemplateImporter.dll" SIZE="65536" CHECKSUM="0xAEE5B04E" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpTemplateImporter DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpTemplateImporter.DLL" INTERNAL_NAME="lpTemplateImporter Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12653" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:13:04" UPTO_LINK_DATE="12/22/2008 19:13:04" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="LTCLR14nu.dll" SIZE="1708032" CHECKSUM="0x5E2C0755" BIN_FILE_VERSION="14.0.0.13" BIN_PRODUCT_VERSION="14.0.0.13" PRODUCT_VERSION="14.0.0.013" FILE_DESCRIPTION="LEADTOOLS(r) DLL for Win32" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS(r) DLL for Win32" FILE_VERSION="14.0.0.013" ORIGINAL_FILENAME="LTCLR14NU.DLL" INTERNAL_NAME="LTCLR14NU" LEGAL_COPYRIGHT="Copyright© 1991-2003 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.13" UPTO_BIN_PRODUCT_VERSION="14.0.0.13" LINK_DATE="08/19/2004 17:46:58" UPTO_LINK_DATE="08/19/2004 17:46:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltclr15u.dll" SIZE="1715344" CHECKSUM="0x18C0F73B" BIN_FILE_VERSION="15.0.0.3" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Color conversion (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,3" ORIGINAL_FILENAME="LTLST15U.DLL" INTERNAL_NAME="LTLST15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A5C35" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.3" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="05/07/2007 06:40:05" UPTO_LINK_DATE="05/07/2007 06:40:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltdis15u.dll" SIZE="267616" CHECKSUM="0xE9019DD7" BIN_FILE_VERSION="15.0.0.4" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Display kernel (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,4" ORIGINAL_FILENAME="LTDIS15U.DLL" INTERNAL_NAME="LTDIS15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4AE02" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.4" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/05/2007 21:58:39" UPTO_LINK_DATE="09/05/2007 21:58:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ltfil14nu.DLL" SIZE="180224" CHECKSUM="0x3A14839B" BIN_FILE_VERSION="14.0.0.13" BIN_PRODUCT_VERSION="14.0.0.13" PRODUCT_VERSION="14.0.0.013" FILE_DESCRIPTION="LEADTOOLS(r) DLL for Win32" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS(r) DLL for Win32" FILE_VERSION="14.0.0.013" ORIGINAL_FILENAME="LTFIL14NU.DLL" INTERNAL_NAME="LTFIL14NU" LEGAL_COPYRIGHT="Copyright© 1991-2003 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.13" UPTO_BIN_PRODUCT_VERSION="14.0.0.13" LINK_DATE="08/19/2004 17:45:49" UPTO_LINK_DATE="08/19/2004 17:45:49" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltfil15u.dll" SIZE="183440" CHECKSUM="0xF97CCB3C" BIN_FILE_VERSION="15.0.0.15" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Filter kernel (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,15" ORIGINAL_FILENAME="LTFIL15U.DLL" INTERNAL_NAME="LTFIL15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2E1C4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.15" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="05/08/2007 17:02:39" UPTO_LINK_DATE="05/08/2007 17:02:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgclr15u.dll" SIZE="214360" CHECKSUM="0xF7B77E6E" BIN_FILE_VERSION="15.0.0.1" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Color) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,1" ORIGINAL_FILENAME="LTIMGCLR15U.DLL" INTERNAL_NAME="LTIMGCLR15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x40460" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.1" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:14:42" UPTO_LINK_DATE="09/09/2007 19:14:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgcor15u.dll" SIZE="357720" CHECKSUM="0xF368F19F" BIN_FILE_VERSION="15.0.0.6" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Core) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,6" ORIGINAL_FILENAME="LTIMGCOR15U.DLL" INTERNAL_NAME="LTIMGCOR15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x66165" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.6" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:14:55" UPTO_LINK_DATE="09/09/2007 19:14:55" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgefx15u.dll" SIZE="210264" CHECKSUM="0xEB08AA38" BIN_FILE_VERSION="15.0.0.3" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Effects) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,3" ORIGINAL_FILENAME="LTIMGEFX15U.DLL" INTERNAL_NAME="LTIMGEFX15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3E060" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.3" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:15:01" UPTO_LINK_DATE="09/09/200I thing i solved it. For the moment it's working ok. I dont know what was the exact solution, because i've done 3 things in the same time:
1) I've unchecked Enable write combining for my video card;
2) I deleted the captivate_v40.dat;
3) Uninstall and reinstall Adobe Capticate 4.
Regarding captivate_v40.dat. Until yesterday i've been working on my PC, but from yesterday i am working on another one.
And to put all my settings on this one, i've copied the captivate_v40.dat from my old PC and used on this PC.
It is possible that captivate_v40.dat to save my other PC configuration and not to be compatible with this one? -
Adobe Captivate crashes after publishing to mp4
I have read several of the discussion threads and tried things but it hasn't helped yet. Sometimes the publishing works but MANY times Captivate crashes. Here is the event viewer information of my last crash. I read in one of the threads that this might help someone to figure it out.
Message 1 (error message)
Faulting application name: AdobeCaptivate.exe, version: 5.5.0.257, time stamp: 0x4db56069
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1e44
Faulting application start time: 0x01cdd893843faab3
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AdobeCaptivate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Message 2 (information message:
Fault bucket 2811503758, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AdobeCaptivate.exe
P2: 5.5.0.257
P3: 4db56069
P4: StackHash_5d2b
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Angela\AppData\Local\Temp\WER70CC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Angela\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCaptivate. e_2de121f3449f9ee8f829157b6c0b4d78f48bc16_1a428813
Analysis symbol:
Rechecking for solution: 0
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Report Status: 0I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers -
Adobe Captivate crashing / RAM Usage
I've noticed that Adobe Captivate seems to consistently crash on my system when my system has reached a certain amount of RAM usage. (For me it's around 2.2GB, and I have a total of 3GB.) While in Captivate, my RAM usage increases significantly when playing slides in the viewer, and moving the playhead back and forth. It barely increases at all when doing anything else in Captivate.
Why does this happen and how can I fix it?
Also, after a while of being in the same project, when I try to record new slides, Captivate crashes without reason, and what I have to do is go into an earlier version of the same project, and capture slides in that project, where it works fine.Hi,
I suspect it might be due to process Virtual Memory exhaustion. Can you do the following steps to verify it.
Download & install "Process Explorer" (PE) from microsoft's website. Now when captivate crashes and when the crash dialog box comes, start process explorer and see the "Virtual Size" for AdobeCaptivate.exe.
If the "Virtual size" column does not come by default in PE then make it visible by selecting "View -> Select Columns -> "Process Memory" tab -> "Virtual Memory" checkbox" .
Let me know what is the virtual size when Captivate crashes.
Regards
Rahul -
Adobe Captivate crashing on start page. Any help?
All of a sudden Adobe Captivate 8 crashes when it gets to the start page where you can choose the project you want to work with. any suggestions on possible fixes? Thanks so much for any help
Hi,
Since you do not have the option to re-install at the moment try these:
1)Re-create plugin cache (hold down the shift key while launching Premiere Pro)
2)Search the specific file on the hard driver(most probably it is going to be in the Premiere Pro folder), move it to a different location and then try to launch application.
3)Also try launching application in a new user account.
Good Luck,
Chesterr -
Adobe captivate crash when closing open project
Hi there each time i try to close an open captivate document
it crash ... if i open captivate without a project and close it no
issue but if i open any dosument and try to close the captivate it
crash i press close and then i get access violation ........
i check on adobe for update.... nothing ....
any idea ?
ThnaksHi there
You have replied to a pretty old thread. This really should be a thread of its own.
Have you reported this to Adobe as a bug?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks -
Adobe Captivate 5.5 "Fatal Error" Crash Caused by "CS Live" in CS 5.5 Programs
This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
Adobe Captivate 5.5 crashes with a "Fatal Error" when the user launches a CS 5.5 program while Captivate is running in the background. This only occurs when the user is signed into Creative Suite's "CS Live" in the Creative Suite programs.
This problem can be reproduced easily by launching Captivate and Illustrator side by side. Then the user must sign into CS Live through Illustrator. Captivate will crash with a fatal error every time. I have confirmed with Captivate running while launching Photoshop, Illustrator, Dreamweaver, etc.
You can see a quick video here: http://www.youtube.com/watch?v=ayDDSN7rSY0
There is no solution to this bug. I have tried nearly everything, following the framework at Troubleshoot launch issues, problems | CS6, CS5.5, CS5
• Clearing the cache / rebuilding the profile directory in User/AppData/Local/Adobe/Captivate 5.5.
• Reset Windows fonts and deleted all Adobefnt*.lst files / rebuilds on program launch.
• UAC is disabled, I have administrator rights, and the application is set to start in "Run this program as an administrator" for all users.
• Switching graphics from Intel to Nvidia and back for all Adobe applications.
• Disable activation on both Captivate and the Master Collection, then reregistering .
• Deactivating/Uninstalling/Reinstalling the program entirely.
For now I will stay logged out of CS Live in my Master Collection programs.
Windows 7 64 Bit
Dell Latitude E5440
CPU: i5-4300u
GPU: Intel HD 4000 / Nvidia GT 720m switchable
RAM: 8 GB
HDD: 500 GB ST500LM00Hi there
Official bugs are filed at the link below:
Click here
Cheers... Rick -
Adobe Captivate 7 Crashes Whenever I open any new or existing item.
I can launch Adobe Captivate 7 on my OS X 10.9.2 MacBook Pro (2013 with dedicated graphics card). However, whenever I try to open an existing item or even launch a new item, the software crashes on me. I've already uninstalled and reinstalled the program once. I've cleared the preferences cache and opened the "CleanPreferencesMac" file. But nothing else seems to work.
What solutions are there to fix this?Yes. I have the latest version. I figured out the issue. It fixes when I turn off the “Dictation” function on my Mac. I found the solution by chance. I was also having trouble with Photoshop erasing my text every time I would change a font and found the “Dictation” function was the cause. When I turned Dictation off, I opened Captivate and am not having the crash issue anymore!
For anybody else having the issue, just go into System Preferences, open Dictation & Speech and turn the dictation tool off. -
Adobe Captivate 7 Crashing...please help!
I'm working in the lastest version of Mac OS. Earlier this afternoon I was able to at least record videos, albiet they were rendering HORRIBLY compared to how they normally look. I would even say they were blurry. Then all of a sudden, I am no longer able to open projects or record new ones. Captivate just keeps crashing right after I click anything on the Start page. As with most people, I have some time-sensitive projects due, so any help would be greatly appreciated. Thanks!
Hi there,
Could you try recreating Captivate 7 Preferences and then launch Captivate:
Open Finder-- Go to Folder-- "~/Library/Preferences/Adobe Captivate 7", rename Adobe Captivate 7 folder and make sure you have closed the Captivate first, and then relaunch.
Create a blank new project and check whether same thing happens on the blank project as well.
P.S.: Recreating preferences will reset Captivate settings and customizations to default, that will not make any change in your Project.
Thanks. -
Adobe Captivate 8 Crashes on Mac
Hi,
Adobe Captivate has crashed twice on me today. Unfortunately, after the second crash I lost 2 hours of work. Does anyone have any trouble shooting tips on how I can fix this? It's the most up-to-date version of Captivate.
Yes, I realize that I need to save more often. To that effect, are there any AUTO-SAVE features in Captivate? I couldn't find any in the preferences.
I guess the alternative is to set a timer on my phone to save every 10 minutes ...Hi Simpski,
I don't recall doing anything super complex. I'm adding audio, animations and the like to my slides, but nothing I would tag as overly complex. It's weird!
Essentially, the program will just close. There's no warning, no crash report - nothing. Not sure if you use a mac, but it acts as if I performed a force quit (which, of course I didn't).
Nepotist,
Thanks for chiming in! I'll take a look at that thread and perhaps comment on it. -
Hi All,
I have problem with Adobe Captivate 7.0. (full version) After install AC 7.0 and put serial key Adobe run good.
But after that when I close AC and reset OS and logonagain to user profile AC 7.0 don't run. Software was started for few seconds and shutdown.
Could you somebody help me in this issue. I use OS Windows 7 Enterprise edition.
Best Regards,
PawelHi Pawel,
Can you please try delete preferences and layouts are try launching captivate again.
1) Rename the layouts folder present at C:\Users\Public\Documents\Adobe\eLearning Assets\ to "Layouts_backup"
2) Double click on the 'CleanPreferencesWin' file from the 'Installation folder\Adobe\Adobe Captivate 7 x64\utils'
Please try re-launching captivate after this.
And by "reset OS" did you mean restarting your computer?
Regards,
Haridoss -
My Captivate projects crash while I am working on them, giving the error message 'Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience'. I am then unable to make any further edits to the projects: anything that I try to do, for example add a caption or add a slide, causes Captivate to crash.
We have tried a number of things to resolve the issue:
All my Captivate files are stored locally, on my C drive (where Captivate is installed)
The files that have been affected by this issue have been under 9MB and under 60 slides, well within Captivate's limits
I do not use animation or audio in my files, I only use the captions, highlight boxes, buttons etc provided by Captivate.
Tech Support at my office has provided me with a new 'barebones' computer which has only essential applications such as Microsoft Office on it, to minimize any risk from applications not being compatible with Captivate
In preparing the barebones computer, Tech Support completed the steps that Adobe Support provided in the Tech Note below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404171&sliceId=1
We have reinstalled Captivate
Has anyone encountered this issue or have any idea what it could be? I wonder if any of the 2 things below might be an issue:
1) I use dual monitors at work - so I capture my screenshots for Captivate on one monitor while Captivate is open in the other monitor. Additionally, the monitor where I capture my screenshots is at a lower resolution (1024 X 768) than the monitor where Captivate is open, since my computer's standard screen resolution is too high for screenshots. Could this be causing problems?
2) I copy and paste slides, captions, buttons etc A LOT within and between different projects. Although each of my projects is small, I have about 20 projects so far, 7 of them are affected by this issue.
We have had this issue for a month now and not sure how to proceed, any insight would be greatly appreciated .
Thanks,
FereshtehI use Captivate 3, and I use a dual screen. My resolution is the same on both screens however. I don't have any of the problems you are describing.
I also copy and paste between projects alot, and have 2 instances of Captivate open to do this. Once again, no problem.
Sorry I can't help, but you may want to let us know what version of Captivate, Windows, Flash Player you are using.
Cheers,
Kerry -
Captivate crashes on publishing HTML5 output with a widget that uses "requires" tag in oam.xml
Has anyone else run into this problem?
I have an HTML5 widget that depends on certain (small) image files.
When I try to wrap those image files in the oam.xml file via the <requires> tag, the widget places on the Captivate stage just fine, but Captivate crashes on publish.
Remove the <requires> elements (but leave the empty tag) and it publishes just fine, but the images don't make it into the published folder.
Here is the oam.xml file:
<?xml version="1.0" encoding="UTF-8"?>
<widget name="PBEAWidget" id="com.iastate.widgets.PBEAWidget"
spec="0.1b" jsClass='PBEAWidget' sandbox='true' width='180' height='30'
xmlns="http://openajax.org/metadata">
<!-- Required tag specifies any external depencies your widget might have such as images, jQuery etc, see http://helpx.adobe.com/captivate/using/create-wdgt-files.html -->
<requires>
<require type="folder" src="assets/images"/>
</requires>
<!-- Main widget JS file -->
<javascript src="js/PBEAWidget.js"/>
<!-- Properties tag currently not supported -->
<properties />
<content type='fragment'>
<![CDATA[
<div id="ConnectionDiv" style="display: inline-block; padding: 4px; vertical-align: center">
<img src="images/lights-02.png" id="statusLight" width="16" height="16" alt="Connection Status" style="position: absolute: left: 0; top: 0; margin-bottom: 2px; cursor: pointer"/>
</div>
<div id="FeedbackDiv" style="display: inline-block; padding: 2px 6px 0px 6px; height: 28px; border: solid 1px #fff; border-radius: 6px">
<img src="images/icons_01.png" id="createFeedback" width="24" height="24" alt="Write Feedback" style="cursor: pointer"/>
<img src="images/icons_02.png" id="finishFeedback" width="24" height="24" alt="Submit Feedback" style="cursor: pointer" />
</div>
<div id="PrintDiv" style="display: inline-block; padding: 3px 6px 0px 6px">
<img src="images/icons_03.png" id="printCourse" width="24" height="24" alt="Print Course" style="cursor: pointer" />
</div>
</div>
]]>
</content>
</widget>Hi
Can you please forward the file, or share it in a shared location, so that we can look into the issue?\
Thanks,
Mohana -
Adobe Captivate 4 errors out on recording
Hi,
I am a long time user of Captivate and have been using Captivate 4 since it came out. I am running a Dell Precision Workstation M6400 with 3GB RAM, Windows XP Pro with SP 3, Intel 2.6 gHz processor. I also have the latest patches for Windows and Captivate installed.
I am a heavy user of Captivate. In fact a day does not go by that I am not using it. I have been working on a project for a client. I was able to shoot about 45 slides, edit the text captions, and added some audio. I saved the project, closed it, and exited Captivate. When I came back from lunch, I started Captivate, opened the project, entered Edit mode, selected the last slide (45) in my project and hit the record button to capture some additional slides. I captured about 10 more slides and ended the recording process.
I got the progress window saying the slides were importing and then I get the old "Captivate has experienced an error and will now close" error.
I have recreated the preferences, uninstalled and reinstalled Captivate 4 - 3 times, applied the lastest Captivate patch 3 times, repaired the registry table, and did all the system disk utilities I have. I have a very fast and clean running laptop, but Captivate 4 still generates the same error. I can no longer record either for an existing project or a new one. The error always occurs after a recording session, regardless of the recording type. During the importing of slides, it bombs out.
All my projects are in Captivate 4, so I can't even go back to an earlier version. Anyone else having a similar problem. My projects are gonna go overdue if I can't get this fixed. Any help from anyone would be awesome. I am willing to try anything at this point. I am attaching the detailed error report that it sends to Microsoft.Hello eLearner68,
I am very sorry to hear that you have experienced this issue with Adobe Captivate 4. In this first instance I would suggest that you review the technote I have included below.
Troubleshoot system errors and freezes (Adobe Captivate 4 on XP)
If this technote does not help address this issue then please report the crash to the Captivate team using the web address I have included below.
Adobe Captivate Feature Request/Bug Report Form
Best - Mark
Visit the macrofireball blog -
Yesterday I tried Adobe Captivate 2 on two computers:
A fully updated Windows XP and a fully updated Windows 2000
SP4 on a ThinkPad T60
On the XP computer it worked like a charm... but when I tried
it on the w2k computer it crashed.. and the following message poped
up.
"AdobeCaptivate.exe has generated errors and will be closed
by windows"
I have seen the message before with "svchost, winlogon and
winword" but that was pre Windows 2000 SP2.
Can someone tell me how to fix it or make a
workaround...Try this..It seemed to work for me..
1. Ctrl-Alt-Del
2. Click on the processes tab
3. Right Click on AdobeCaptivate and Set Affinity
4. Make sure only CPU 1 is checked
Give this a try..
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