Adobe Captivate 4 not detecting latest Flash Player

Question

Hi,
I just put together a new laptop, and insatlled all the normal programs/drivers - flash player, adobe reader, etc.
I installed Flash Player 10 from your website, and received the confirmation flash screen "Congratulations you now have the latest..."
I installed Adobe Captivate 4 - Trial Version from your website without any problems downloading.
This is not my first attempt at installing/un-installing/re-installing both Captivate 4 and Flash Player 10 on this computer - I'm on my fourth attempt at reinstalling both programs.
I am running Vista Ultimate x86.
This computer meets all system requirements by Adobe Captivate 4.
Is this a problem with Captivate, Flash Player, or (doubtful) my computer?
Thanks!

Answer 1

Lilybiri,
This is odd, I am certain that I read an addendum on the Flash 10 download page last week, it explained that the incompatibility problem was fixed.
That message is no longer present today.
Other than that, some security changes were also made to Flash 10 that may impact your work. See this link: http://www.adobe.com/devnet/flashplayer/articles/fplayer10_security_changes_print.html#hea d32
To check your current version go here: http://www.adobe.com/software/flash/about/
I am using version 10.0.32.18. I have run many compatibility tests and haven't found problems with this version of Flash.
If version 10 is causing problems for you, uninstall by going here: http://kb.adobe.com/go/tn_14157
Some better instructions I found:
Uninstalling Adobe Flash player..
0. Go to this page:
http://kb.adobe.com/selfservice/viewCon ... d=tn_14157
and download the latest windows flash uninstaller. (uninstall_flash_player.exe).
1. Close down all browsers.
2. Go to control panel, and then to add/remove programs.
3. Uninstall Adobe Flash ActiveX.
4. Uninstall Adobe Flash Player.
5. Close Add/Remove Programs and Control Panel.
6. Open the Command box [Start/Run will bring up the command box] and change to the directory to where you
downloaded the flash uninstaller.
e.g: cd C:\Downloads\Software
7. Type this in [command box]:
"uninstall_flash_player.exe /clean" (No quotes & notice the space between the .exe and /clean)
and press enter.
8. Click Yes.
9. Click Close.
10. Repeat steps 7-9 once. Close the Command window.
11. Go to:
C:\WINDOWS\system32\Macromed
and delete Flash directory.
12. Go to:
C:\Documents and Settings\your name\Application Data\Adobe
and delete the "Flash Player" directory.
13. Go to:
C:\Documents and Settings\your name\Application Data\Macromedia
and delete the "Flash Player" directory.
14. Start MSIE and open this address:
http://www.adobe.com/go/getflashplayer
15. Be sure to UNtick "Free Google Toolbar"
and click Agree.
16. Allow the ActiveX popup.
17. Click Install.
18. Close MSIE.
19. Open either Firefox/SeaMonkey/Opera/etc and open this address:
http://www.adobe.com/go/getflashplayer
20. Click Agree
21. When the file finishes downloading close your browser.
22. Navigate to where you saved the file and double click it:
install_flash_player.exe
23. Click Close.
24. Open any browser and go to:
http://www.macromedia.com/support/docum ... ger03.html
and drag the bar all the way to the right to Unlimited
25. Close the browser.
26. Flash should be working, if not, wait for the site to update to be compatible (or try using previous versions of flash player at your own risk).
27. The Adobe test page is here:
http://www.adobe.com/shockwave/welcome/