Adobe Captivate 5 DEMO

Hello,
I am using the Adobe Captivate 5 DEMO. I am trying to record about one hour worth of screen shot, in full motion video. I am recording an application which streams live stock market prices onto a chart. I have tried this repeatedly and have found that the 'filmstrip' in captivate only records 503 seconds, or about eight minutes worth of my one hour recording.
Does anyone know if the demo version has a limit as to time or file size recording? Any help is appreciated.
Thanks

Hello and welcome to the forum,
The trial version is a fully working version. But I am answering just to warn you that it is normally not a very good idea to capture screen demonstrations in Full Motion Recording. Is there a particular reason why you do prefer this to the more natural (for Captivate) Automatic Recording. Not only does this lead to much smaller files (perhaps your system was not capable to keep up with such a large movie) but editing is much easier afterwards. For the user the experience will not be that different, when necessary Captivate will switch automatically to Full Motion Recording to show p.e. drag-and-dop actions, moving the scroll bar.... The user experience will not be that different, but also for the user it will be possible to have much more control over the movie.
If you told more exactly what you were trying to capture, perhaps we would be able to give you some more tips. Just hoping you did not mind my popping in, because it is not really an answer to your question.
Lilybiri

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Adobe Captivate Demo

Hi,
I tried with the steps given in the "Create Adobe Captivate Demo", But the Adobe Captivate Demo option appears disabled after clicking the Project Manager tab and Placing the cursor on the folder and then selecting File > New, and choosing Adobe Captivate Demo. Please Help.

Hi there
I'm not certain, but this may be one of those features that will only work if you have installed RoboHelp as part of the Technical Communication Suite.
At any rate, even though it's possible to open Captivate and record a demo from RoboHelp, I'd never advise anyone to work that way. My advice would be to use each product independently. Then add the Captivate demo you created using Captivate to your RoboHelp project.
And yes, I'm well aware that the method does exist, but then again, just because I can connect my blender to my car's cigarette lighter doesn't mean it's the best way to use either, no?
Cheers... Rick
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Captivate demos stuck in Loading state when shared in an Adobe Connect meeting room

We have published several Adobe Captivate demos directly to Adobe Connect content library (using both Captivate 5.5 and 7). The demos work fine when accessed directly using the URL assigned in the Content Library. However, when the demo is shared in a meeting room share pod, it gets stuck in Loading state and nothing is displayed. Trying to understand if this is a bug or if there are certain publishing settings in Captivate that are causing this problem.

Have you looked at the logs on the Connect server (Error or Access) to see if there is something there to help identify the problem?
If you put ?mode=xml after you meeting room, do you get any clues about the problem in the text that shows below the connection error message?
Have you tried the test my computer page to see if there is a problem that can be identified there?

Cannot insert Captivate Demo - filename contains illegal characters

RoboHelp HTML v8 on XPpro. Captivate v4.
I have created a simple Captivate v4 application demo and published to SWF.
In my RHhtmlv8 project, I create a new topic, and choose Insert > Adobe Captivate Demo.
The Insert dialog allows me to select my SWF file. It shows it in the Insert dialog and starts to play it.
No matter what my SWF filename is (e.g. abc.swf, video1.swf, etc.), when I click the OK button in the Insert dialog, I get the error:
'Unable to rename file, "abc.swf". The filename contains illegal characters.'
I have searched the forums here and find no solution.
How do you get support from this company? I went to the support link and it only showed Captivate as an option, even though I have a valid license for RH8 and have registered it. Yet - for 2 days now, I have not heard back from any support via that mechanism.
Jeff

Hi Jeff
When you attempt to insert the demo, by chance do you still have the project open in the Captivate editor? If so, you likely need to close it there before attempting to insert into RoboHelp. I've seen all manner of weirdness with this.
Another thing that seems to have happened recently that is worth looking at. When you Published your Captivate demo, did you Publish as AS2 or AS3? (For those that may wonder, AS refers to ActionScript. Similar to JavaScript and is the Flash programming language.)
I've begun to notice issues with inserting Captivate content where I have published as AS3.
Let us know... Rick
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Out of Memory error when inserting Captivate demo

When trying to insert an Adobe Captivate demo into a topic, I get an error message that simply says "Out of Memory". I thought this might have something to do with our SharePoint source control, so I tried adding the same .SWF file to a project NOT in source control (stored on my local), and I got the same error. I am using RoboHelp 10. The .SWF file is 62,716 KB. HELP?

Is it only this demo that is giving problems? It might very well be the SWF size.
If this is the only file giving problems, can you try the following:
- Create a small SWF file with the same file name as the SWF you are trying to import (from CP or by renaming a text file) and import that into RoboHelp.
- Replace the SWF file that was included in the RH project with the SWF that was giving problems.

Captivate demo in RoboHelp HTML

I put a Captivate demo in the RoboHelp file. It works fine. The only problem is the size. The demo is larger than the RoboHelp window and requires the user to scroll down and side ways to see parts of the demo. Also, because of the size, the Stop, Play, Pause buttons and Progress bar don't appear.
Is there anyway to make the demo's size smaller (doesn't require alot of reducing) and to make the buttons appear on the bottom of the screen? Is this a RoboHelp problem or something that I can adapt in Captivate?
Thanks,
Judy

Hi there
Answers have been offered to the thread you cross posted to the RoboHelp forums.
Click here to view the thread.
Cheers... Rick
Helpful and Handy Links
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How to do a Khan Academy video within or uploaded to Adobe Captivate?

Hi wondering if anyone has uploaded a Khan Academy type video into Adobe Captivate, or what was your process and what tools did you use? This would be an eLearning module with content first then with a virtual learning blackboard video (Kahn Academy) then more content. Thoughts? Thanks for your time

This is one way you could do it: PhotoPresenter Animated Slideshow Themes. The thumbnails can be as small as you'd like. This way none of the video files have to load before they play button is selected. Otherwise the page would take forever to load.
How the button is created is described in this demo page: Opening Item in a New, Precisely Sized Window
OR you could use a video jutebox like the one on this page: http://www.holyredeemernorthbend.org/HRWeb/Our_Videos.html.
His tutorial on how to implement it is here: http://www.holyredeemernorthbend.org/HRWeb/jukebox.html.
OT

Inserting PIP video into captivate demo - audio problems

Hello,
I am using CP6 and have captured a 1 second demo then imported an FLV file into the demo as a PIP file. It works fine except for some reason it has chopped 1.7 seconds off of the audio at the beginning of the demo:
Any help would greatly be appreciated
thanks
ali

There's a demo here: http://tv.adobe.com/watch/new-in-robohelp10-enterprise-productivity-features/robohelp-10-i ntegration-with-captivate-6/ I followed those instructions and got it to work. The trick is to use both SWF and HTML5 output when you insert the Captivate demo. That's what I wasn't doing. (Also, be sure to download the Captivate patch.)

Error when inserting captivate demo

iam using robohelp 7.0 and captivate 3.00
when i try to insert a captivate demo into my robohelp word
project it says the file wasnt created using adobe captivate
any ideas ?

Is it only this demo that is giving problems? It might very well be the SWF size.
If this is the only file giving problems, can you try the following:
- Create a small SWF file with the same file name as the SWF you are trying to import (from CP or by renaming a text file) and import that into RoboHelp.
- Replace the SWF file that was included in the RH project with the SWF that was giving problems.

Adobe Captivate could not open "the file" Ensure that:

Brand spanking new installation of the trail version of Captivate 5.5.
Try to open a file a client sent to me.
Receive message
Adobe Captivate could not open "the file" Ensure that:
-The files is not open already
- The file is not damanged.
-The hard disk has suffecient available space
-The system has suffeicent resources.
Researched the blog and tried 2 suggestions:
1. Clearing the cache. Did not work. I do not have a cache folder. I haven't created a Captivate 5.5 project. I'm just trying to open a file sent to me.
2. Tried deleted bak file. Didn't work. Captivate 5 keeps recreating the file.
Other facts:
Other people have been able to download the trial version and open the file.
I have Captivate 4 on my machine.
Any suggestions?
Thanks

I'm experiencing about the same problem:
I made a software demo using Macromedia Captivate on computer 1 en sent it by e-mail to computer 2.
On computer 2 I installed a Captivate 5.5 trial and I want to open the file in 5.5.
The file is not locked as far as I know (I right-clicked the file > properties > unlock)
I do have sufficiënt available space and resources. The file contains 135 slides but is not too large as I tried to do the same thing with a 50-slide file > same error message.
I tried creating a new blank project > I copied the slides into the blank project, saved again on a local drive, sent it to computer 2 again, but same error message.
Please help, I'm getting desperate.
Marieke

Publishing files in Adobe Captivate

Hello,
My product is actually Adobe Captivate, as the select your
product option is not working on your support portal, Im submitting
the case under Flash. Please feel free to redirect to the concerned
department.
I am a technical writer and currently I need to create demos
of my company. I have created a demonstration file and I have used
skin on the demo (project>>skin>>BMP Playback>>
Steel).
The thing is when I publish this file, I get 3 outputs:
1. A file that opens in browser
2. A flash file without skin
3. A flash file with the skin
The problem is I cant upload all the 3 files in my system,
and when I try to upload the flash file with skin it doesn't work
(just displays the BMP skin).
Is there anyway I can upload the file or is there a method to
combine the flash file with and without skin?
I tried exporting my demo to flash but the options all
changed. I have a deadline to meet so would apperciate a speedy
response.

I'm sure there are other forum posts about this out there but
I think this is how you do it.
In Captivate go to the Project menu and open the Skin Editor.
On the Borders tab you need to switch off borders.
I think this should give you one file when you output but you
will have to check whether the skin now covers part of your
presentation.
If so you may need to resize your project height to include
the height of the playback control. Go to Project > Resize
project.
Hope this helps.

Adobe Captivate 4 Unexpectedly Stops Recording

Recently, Adobe Captivate 4, for no reason that I can determine, stops recording in the middle of a project. I am attempting to do a demo in Microsoft Word. As soon as I click the Microsoft Office Button, Captivate stops recording, and a dialog box appears prompting me to save the project. Once I click OK, I am returned to Captivate with only one slide being generated. No matter what I try, I can't get past this point. This has never happened before. I don't understand what's going on. Can anyone help me?

I had a similar problem with CP4 a couple of years ago, and as I recall it was resolved by a software update - try updating to a more recent release.

Captivate Demo Does Not Appear

I'm using TCS 3.5, have a machine with 8 GB RAM, large hard drive, fast processor. I am using Captivate to record in Demonstration mode at 1024 x 768. I am outputting to swf.
I have followed the RoboHelp instructions to the letter, but still get this problem: the Captivate demo does not show in my CHM, except when you click the View Result button after compiling. It also shows up in the topic preview ("View Selected Item").
It does not show up when you double click the CHM file in a folder. What shows is an outline of where the demo should be, with a red X in a little box at the upper left corner.
It does show up in WebHelp. The code in the CHM looks okay to me:
<body>
<p><object id="object1" data="captivate_demo.swf" type="application/x-shockwave-flash"
style="border: none;" width="1445" height="950">
<param name="movie" value="captivate_demo.swf">
<param name="quality" value="high">
</object></p>
</body>
I have the latest Flash update (as of 10 minutes ago) running.
Ideas?

Jack DeLand wrote:
Any workarounds at all?
You mean besides stating that folks only use the CHM on 32 bit systems or offering instructions on how to launch the 32 bit help viewer?
I do suppose you could use the Shortcut control to open an instance of Internet Explorer with the Captivate page. But that would require ensuring the Captivate SWF and associated files (HTML, JS) were shipped and installed to the same folder as the CHM file. And depending on how your CHM was launched, you might need to script the path to the file because of the CHM pathing bug you see when a CHM is launched by an application.
Cheers... Rick
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Inserting Captivate Demo in RoboHelp 7

In a previous thread Captiv8tor included links to two tutorial-type blog articles about how to successfully include Captivate demos into a RoboHelp file. I can't find the links again. Could you post them again?

Hi there
I'm wondering if these are the links you are referring to?
Link number one
Link number two
Cheers... Rick
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Captivate demo in RoboHelp

I put a Captivate demo in the RoboHelp file. It works fine. The only problem is the size. The demo is larger than the RoboHelp window and requires the user to scroll down and side ways to see parts of the demo. Also, because of the size, the Stop, Play, Pause buttons and Progress bar don't appear.
Is there anyway to make the demo's size smaller (doesn't require alot of reducing) and to make the buttons appear on the bottom of the screen? Is this a RoboHelp problem or something that I can adapt in Captivate?
Thanks,
Judy

Hi there
In addition to what the others have suggested you may wish to consider that you are able to open your Captivate movie in a separate window. Note that when you publish your Captivate movie from Captivate (if you are publishing as SWF) you end up with other files. You usually get an HTML page and a JavaScript file and possibly other files depending on your movie contents and settings.
So instead of inserting your Captivate demo into an existing RoboHelp topic you may import the HTML page that Captivate created and link to that so it appears in a new window independent of the help system.
Cheers... Rick
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Adobe Captivate 5 DEMO

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