Adobe Captivate 5 : Pb with registration

Adobe Captivate indicates the activate number is already use by an another PC .
In fact, the first PC was formatting.
How can i clean this message?
Thanks

Hi There ,
Welcome to Adobe Forums.
May be you have formatted your previous computer without deactivating Adobe Captivate 5.5 from it.
Can you share your serial number at [email protected] ,so that i can check it for you ?
Thanks and Regards
Himanshu Satija

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