Adobe Captivate 5 Simulation package giving an error.

Hi,
We are getting "Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience." at the enf of recording in simulation feature. Strange part is we are getting this message after we create MSI through Adobe customisation tool.

Hi there,
Can you try this and tell us whether it resolved the issue:
1. Go to preferences dialog at Recording: FMR
2. In the Working Folder, set 'C:\Test' - basically set the temp folder in your root directory.
Manish
blogs.adobe.com/Captivate

Similar Messages

  • Adobe Captivate video encountered an internal error (unable to understand category list).

    Using Captivate 6 (64bit) on Windows 7 machine. When I try to upload a demonstration video to YouTube I get the error: adobe captivate video encountered an internal error (unable to understand category list). Any ideas what would be causing this?

    I am indeed running version 6.0.1.240 here are the screen shots:

  • Adobe Captivate has stopped working -- BEX64 error

    After completely maxing out my hard drive (ouch!) while running Adobe Captivate 7, I am no longer able to launch Captivate. I receive the following error message:
    Adobe Captivate has stopped working.
    Problem signature:
    Problem Event Name: BEX64
    Application Name: AdobeCaptivate.exe
    Application Version: 7.0.0.118
    Application Timestamp: 519d038f
    Fault Module Name: StackHash_3cec
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 000003000237eb00
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 3cec
    Additional Information 2: 3cecc7693f9548e87185b6eda2193327
    Additional Information 3: fd5e
    Additional Information 4: fd5e2a298ce915acddbba99e635c524b
    I've seen a few threads on this Problem Event Name, but the fixes don't appear to work in this case. Perhaps because of what triggered this error?

    Contacted Adobe Support. This was an easy fix for Mayank.
    He navigated to Users\Venderley\AppData\Local\Adobe. There he found the Captivate 7.0 folder and renamed it "Captivate 7.0_old"
    Did the same Users\Venderley\AppData\Roaming\Adobe\Captivate 7.0.
    Then ran Captivate on my laptop as an administrator.
    Captivate reset all my preferences, and now launches.
    Hope the this helps anyone else who comes up with a similar issue.

  • Adobe Captivate Help | Adobe Captivate App Packager (Cp 7)

    This question was posted in response to the following article: http://helpx.adobe.com/captivate/using/captivate-app-packager.html

    Has anyone gotten this to work on Mac OSX?  The application hangs when I use it.  I have a new mac and just installed Captivate 7 for CC.

  • Adobe Captivate 4 - Flash Not Installed Error

    We are using Adobe Captivate 4 on Windows 7.  Since the Microsoft Windows Updates around January 8, we are unable to open Adobe Captivate 4.  We get the message that the Flash Player is to be installed and the application shuts down after the message that an Internet connection is required.  I have followed the steps on the Adobe Help page:  Error: "Adobe Flash Player is not currently installed" when you start Adobe Captivate with no success.  I have even uninstalled Adobe Captivate 4, reinstalled it and followed the instructions on the aforementioned Help page.  No luck.  I am running Firefox and Internet Explorer and IE is the default browser.  Adobe Captivate 4 acts as though it cannot connect to the Adobe Flash website, but I already have the most current Flash Player installed.  We use Adobe Captivate 4 primarily for Quizzes since we can effectively e-mail the results to trainers. We do have Adobe Captivate 7 and the Quiz Results e-mail feature does not send the results; only a blank e-mail shell.  Is there any solution to this Captivate 4 problem?

    Unfortunately, that is not an option.   I work for a state government and the computers are locked down for security reasons.  Updates are handled by an IT group and pushed out to all state computers.  We were running Flash Player 10 and everything worked fine until the Flash Player Update was pushed out as a Microsoft Update on January 8th.  There have been subsequent "Security Updates" to the Flash Player pushed out via Microsoft and none have corrected the problem.  Even if I could uninstall the current Flash Player and install an older version, it would just be updated to the current Flash Player tonight.

  • Adobe Captivate 6.0.1 update Error Code: U44M1I210

    Adobe Adobe Captivate 6.0.1 update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1I210

    Hi athniel
    Please refer : http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

  • How to publish SCORM package from Adobe captivate app packager?

    I have added HTML animation in captivate project using App packager. Now I want to publish it as a SCORM package. I didn't find any option to publish as SCORM package in App packager. Is there any way to do so?

    Hi Vikram and Lilybiri,
    Thanks for your responses :-)
    I'm working on Windows 8.1... I think that I may have found the issue... I was saving the file in a project directory rather than the default My Captivate Projects folder...
    Perhaps Captivate was struggling to find resources it needed?
    It hasn't crashed for a while now, though it is struggling - I'm working with a 54 slide PPT presentation that is linked and it takes a very long time to interact.
    Sometimes it says that I've removed slides, which I haven't?
    Best,
    Christy.

  • Adobe Captivate 6 and 64 Bit to Download

    I downloaded Adobe Captivate 6 and got an error message that I needed 64 bit to activate.  My download capability is 32 bit.  What do I do?  Thanks
    Sacredfox

    Jeff,
    Here is the URL I was guided to after making payment: https://store1.adobe.com/cfusion/store/html/index.cfm?store=OLS-US&event=displayDownloads& pagesize=10&nr=0&ordernumber=AD005641763. I had selected the first option, even though they all say “Adobe Captivate 6”, only differentiating between Mac & Windows. I was able to download a 32 bit version after selecting the 2nd choice. I still don’t understand how a 64 bit worked on my pc in a trial version but at least I can work in my project!
    CateUofR

  • I am receiving an error message that my Adobe Captivate zip file is not a valid SCORM, AICC or IMS Content Package. What am I doing wrong?

    I am receiving an error message that my Adobe Captivate zip file is not a valid SCORM, AICC or IMS Content Package. This zip file has been published identically to my previous zip files. What am I doing wrong?

    First, go back into the CPTX source file and check that LMS reporting is indeed turned on and that it is set to SCORM etc.
    If that is OK.  Republish and use the Zip option in the Captivate Publish dialog settings to zip the file.  Don't zip it yourself.
    If your LMS still rejects this zip file, upload to SCORM Cloud and see if it rejects it too.

  • Adobe Captivate and DPS/InDesign - Simulations

    Hi, we're working on an elearning/ebook product into which we want to include some practice simulations. (The ebooks are for training on specific software.)
    I've successfully created the type of simulations we'd want to build (just a simple one for a test for now) where I record a short "training" in Captivate where it's recording mouse clicks with the popups to warn you if you click in the wrong place.
    I want to include this simulation in InDesign for a DPS publication.
    I have tried using the Wallaby beta application from the Labs to produce my FLA as HTML5. However, I get a few errors like this:
    Unsupported feature: Dynamic Masks are not supported
    Context stack:
      Mask contains multiple framesets: FrameSet[0]: frames[0,0]
        Layer[0]: Bounding Box
          TimeLine[0]: Slide_7
            Slide_7
              Slides (Adobe Captivate)
                Symbol: Adobe Captivate Objects
    And when I insert the HTML5 produced into InDesign, and run the Preview in Content Viewer, it runs automatically through the screen captures, with no user click input and without the popup tips or warnings I had in Captivate.
    Am I doing it wrong, or is this not yet possible in DPS? Is there another way to do it if this way doesn't work?
    (PS I literally started learning Captivate this afternoon, please go easy on me!)

    Hi there
    While you are using Captivate, I'm going to have to say you are really asking in the wrong place. Certainly the question doesn't seem related to Captivate Quizzing features or working with a Learning Management System, so for starters you are in the wrong forum category. But that aside, I do hope you realize that the HTML 5 converter is BETA software. Being that as it is, I'm not sure you are allowed to actually use anything produced by it in a distributable product. Not to mention that because it's in BETA, that could also account for some of the issues you are facing. So from that standpoint, if there is a feedback or beta forum for the HTML 5 converter, you may want to ask there.
    Otherwise, this would seem to fall squarely into the InDesign realm. You might try re-posting in the InDesign forums.
    Best of luck to you in sorting it... Rick

  • To create a simulation tutorial of an iPad App using Adobe Captivate 08.

    To create a simulation tutorial of an iPad App using Adobe Captivate 08.
    The solution I got is to use Reflector App to mirror the iPad on to the PC and then record the screen. And to show user taps (essential for creating a simulation) through the reflector, NRTouchPoints, a UIWindow subclass that simulates user touches on the screen, has to be included in the application. Has anyone tried this out? Is this suggestion feasible?

    After developing the .swf, I'm creating a .apk (Android application
    package) file which includes the finished .swf file (at 720x1280), 3 icon
    files  (one of which is used as the button on the Android screen to start
    the app), the required .xml file (which holds the necessary info on how
    Android uses the .apk file).
    The finished .apk file is then uploaded to the Android device using the adb
    (Android Debug Bridge) commands in a command prompt.
    Gary Giurbino*
    eLearning Developer
    *Enterprise *Product Docs & Communication
    W: 650.214.2462
    [email protected]
    <http://www.google.com/>*
    1600 Amphitheatre Pkwy
    Mountain View, CA 94043

  • A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.   Please restart Adobe Captivate.

    I was trying to capture a simulation when a pop-up window came with this error:
    "A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.Please restart Adobe Captivate."
    I tried every possible solution but i am getting the same error. Even now, i am not able to open a blank project. I cleared Preferences and Cache, Restarted the system, uninstalled and re-installed captivate but the error occurs.
    Please help.

    Having admin rights is not the same as 'Run Captivate as administrator'. For the last, right-click on the start icon for Captivate and check 'Run as administrator'. Or click on Advanced, where you can check the option to always run as administrator.
    Another possibility could be a corrupt font somewhere. I forgot to ask which version you are using (exact number).

  • Adobe Captivate 5.5 "Fatal Error" Crash Caused by "CS Live" in CS 5.5 Programs

    This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
    Adobe Captivate 5.5 crashes with a "Fatal Error" when the user launches a CS 5.5 program while Captivate is running in the background. This only occurs when the user is signed into Creative Suite's "CS Live" in the Creative Suite programs.
    This problem can be reproduced easily by launching Captivate and Illustrator side by side. Then the user must sign into CS Live through Illustrator. Captivate will crash with a fatal error every time. I have confirmed with Captivate running while launching Photoshop, Illustrator, Dreamweaver, etc.
    You can see a quick video here: http://www.youtube.com/watch?v=ayDDSN7rSY0
    There is no solution to this bug. I have tried nearly everything, following the framework at Troubleshoot launch issues, problems | CS6, CS5.5, CS5
    • Clearing the cache / rebuilding the profile directory in User/AppData/Local/Adobe/Captivate 5.5.
    • Reset Windows fonts and deleted all Adobefnt*.lst files / rebuilds on program launch.
    • UAC is disabled, I have administrator rights, and the application is set to start in "Run this program as an administrator" for all users.
    • Switching graphics from Intel to Nvidia and back for all Adobe applications.
    • Disable activation on both Captivate and the Master Collection, then reregistering .
    • Deactivating/Uninstalling/Reinstalling the program entirely.
    For now I will stay logged out of CS Live in my Master Collection programs.
    Windows 7 64 Bit
    Dell Latitude E5440
    CPU: i5-4300u
    GPU: Intel HD 4000 / Nvidia GT 720m switchable
    RAM: 8 GB
    HDD: 500 GB ST500LM00

    Hi there
    Official bugs are filed at the link below:
    Click here
    Cheers... Rick

  • Adobe CC Packages - 1603 MSI Errors

    I have several installations of Adobe Creative Cloud applications to install at a client site.
    (Photoshop \ Dreamweaver \ Flash \ Illustrator etc....)
    Each Adobe CC application has been packaged individually with the Adobe CC packager tool as some are quite large.
    They all install fine individually either manually or via our deployment tool ConfigMgr 2012.
    However, if more than one is required, then we hit problems with the second application logging a 1603 MSI error (that is very generic).
    MSI Log:
    CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    After days of time checking and testing it seems that the Creative Cloud exe itself and subsequent dlls do not like being overwritten when they are running. I found this in the PDApp Log.
    PDApp Log:
    10/22/13 09:59:23:461 | [INFO] |  | ASU | PIM | PIM |  |  | 560 | Trying to delete back up folder for /Core/
    10/22/13 09:59:23:461 | [INFO] |  | ASU | PIM | Utilities |  |  | 560 | Unable to remove file: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\\Core_bkp\core.dll'. LastError:5
    10/22/13 09:59:23:461 | [ERROR] |  | ASU | PIM | PIM |  |  | 560 | Failed to delete back up folder C:\Program Files (x86)\Adobe\Adobe Creative Cloud\\Core_bkp
    10/22/13 09:59:23:461 | [INFO] |  | ASU | PIM | PIM |  |  | 560 | Package installation failed
    10/22/13 09:59:23:461 | [FATAL] |  | ASU | PIM | PIM |  |  | 560 | package installation failed and the return code was -5
    I tired task killing the creative cloud exe (so I could script an install), but this was not sufficient and has not guaranteed all applications will install correctly. Therefore the only solution I seem to have is to only allow installs when users are not logged in. Is this a known issue with Adobe CC applications created by the packager? My client uses 6 of the applications in the suite. I'd rather not bundle all 6 together as this creates one rather large 6.6GB install and not all users need all the Adobe CC applications.
    By forcing applications to only install when no users are logged in reduces the 'On Demand' service of deploying applications and increases the cost of supporting these applications.
    Is this a known issue?
    Is there a way to script stop the creative suite to allow additional applications to install, that are packaged with the Adobe Create Cloud Packager tool?

    Hi SiWhite,
    I too am having this same issue but it doesn't appear to matter if a user is logged in or not.
    I can get packages for Illustrator, Photoshop and some others to work, but can't get InDesign or the full suite to work.
    Have you heard anything back regarding this? The package just doesn't work, I'm thinking it may be time to capture an MSI the hard way.
    Regards,
    Chris.

  • I cant install my adobe illutrator, it is giving me an error

    i cant install my adobe illutrator, it is giving me an error

    Well, WHAT error?
    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

Maybe you are looking for

  • I have a new Mac Mini and a 7 year old Mac monitor. The connectors don't match. What to do?

    I have a new Mac Mini and a 7 year old Mac monitor. The connectors dont match. What to do?

  • How do i know whether flash player is installed on client browser or not through code.

    I want to use Adobe flash player in my web page. But If the adobe flash plyer is not installed at client side, it won't work. So how do i Know if the adobe flash player is installed or not on client side on linux or windows machine through the code.

  • Still can't get Bonjour enabled

    I haven't been able to sycn my itouch in weeks. Somehow Bonjour got disabled - i get the error message under the sharing tab that i need to re-enable it.  I have windows 7 home premium and have uninstalled and reinstalled itunes many times trying to

  • Long list of presets.

    The long list of Presets in Grid Mode are useless to me. I only ever use two that I have made. One for basic import, and one for B&W. I would like to be able to delete all the long list of built in ones. Or have a toggle switch as in Develop to hide

  • Hide a column in ALV

    How can I programmatically default a column to be hidden in ALV? But user can choose the field to be shown when he/she changes the layout of grid display. Thanks!