Adobe Captivate 6 - Closes saying Adobe captivate has stopped working

Hi Team,
I have a company procured Adobe Captivate 6. Till today morning it was working fine. Suddenly it threw and Error 16 - uninstall and reinstall product.
I checked the forum and found one link http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
I followed the same steps but now when I click on Captivate it says Adobe captivate has stopped working and it closes.
I need to use Captivate to do a lot of Rich Media deliverables which are getting delayed. Can anyone please help me resolve this issue?
Thanks
Varun

Hi,
Can you try recreating the Preferences of Captivate 6, then launch Captivate 6.
Close Adobe Captivate.
Locate the preference folder:
Windows Vista and Windows 7: C:\Users\[user name]\AppData (Hidden Folder) \Local\Adobe\Adobe Captivate 6 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 6 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 6 folder
Rename the preference folder (rename Adobe Captivate 6 to anything).
Restart Adobe Captivate. A new configuration folder is automatically created.
If it is Windows 7, then try running Adobe Captivate 6 as administrator (Right Click on Adobe Captivate 6 icon, then run as admin).
Please check whether this fixes it?
Thanks.

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Fault bucket , type 0
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P9:
P10:
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C:\Users\Ki.Vol-Opt\AppData\Local\Temp\WER9C7D.tmp.WERInternalMetadata.xml
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C:\Users\Ki.Vol-Opt\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_543ba1a98f4ca1ae4f8ea45cfad084579dcc63_0efac014
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- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-06T06:05:20.000000000Z" />
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<Data>Not available</Data>
<Data>0</Data>
<Data>Adobe Premiere Pro.exe</Data>
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<Data>atig6txx.dll</Data>
<Data>8.14.1.6413</Data>
<Data>546e9ebb</Data>
<Data>c0000005</Data>
<Data>00000000000122bf</Data>
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I have encountered this problem many times now. Way to many to be anywhere near happy about. I can understand having an issue with it and looking up stuff on my smart phone instead. But this program is also affecting my online game World of Warcraft. I'm not happy.
Anytime I open any program that uses the flashplayer, I get the pop up window of "Adobe Flash Player 11.7 r700 has stopped working", and then it force closes.
I have repeatedly removed it, re-installed, you name it. It's not working.
Here's my information:
Browser:     Mozilla Firefox (20.0.1)
Player:       Adobe Flash Player 11 (11.7.700.169)
System:       Windows 7, Vista Home Edition with Service Pack 1
Computer: eMachine T525, AMD Athlon BE-2350 Processor, NVIDIA GeForce 3100, 320 GB hard drive
I have read other people having this issue, and reviewed the information given. 1 Adobe reply to the same issue as mine to a different person was:
1. Chris Campbell,
May 7, 2013 6:52 PM    in reply to miamiman55
Report
To help troubleshoot we'll need the following system information:
Browser
Exact Flash   Player version
Steps to reproduce the problem
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Windows
Mac
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
HTML5   video
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I did the test at the bottom of this person's reply to test if I was having an issue with the HTML5 or not. Both the 'HTML5 video' and 'Non-HTML5 video' ran perfectly fine for me.
Please help! I'm losing my mind with this program! I've been having to deal with this for months now, and am getting really annoyed, and frustrated, especially since my calm down and chilling time after work, kids, and family is my playing WoW, and I can't even do that!

I think you are hitting a known bug in 11.7.700.169
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Flash 11.7.700.169: "Adobe Flash Player 11.7 r700 has stopped working"

Okay, I posted this already, and have had no one help me. I posted this 2 days ago!!! Original post: http://forums.adobe.com/message/5314268#5314268
Please. If I'm missing something, let me know. If there's help, where is it?
Where's Adobe's prompt help?
If it helps, here's the oringal message I posted:
I have encountered this problem many times now. Way to many to be anywhere near happy about. I can understand having an issue with it and looking up stuff on my smart phone instead. But this program is also affecting my online game World of Warcraft. I'm not happy.
Anytime I open any program that uses the flashplayer, I get the pop up window of "Adobe Flash Player 11.7 r700 has stopped working", and then it force closes.
I have repeatedly removed it, re-installed, you name it. It's not working.
Here's my information:
Browser:     Mozilla Firefox (20.0.1)
Player:       Adobe Flash Player 11 (11.7.700.169)
System:       Windows 7, Vista Home Edition with Service Pack 1
Computer: eMachine T525, AMD Athlon BE-2350 Processor, NVIDIA GeForce 3100, 320 GB hard drive
I have read other people having this issue, and reviewed the information given. 1 Adobe reply to the same issue as mine to a different person was:
1. Chris Campbell,
May 7, 2013 6:52 PM    in reply to miamiman55
Report
To help troubleshoot we'll need the following system information:
Browser
Exact Flash   Player version
Steps to reproduce the problem
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Windows
Mac
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
HTML5   video
Non-HTML5 video
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Please help! I'm losing my mind with this program! I've been having to deal with this for months now, and am getting really annoyed, and frustrated, especially since my calm down and chilling time after work, kids, and family is my playing WoW, and I can't even do that!

Ok, lets start. The first option you gave me. Didn't work. I went into safe mode like it said (RealPlayer is not on this computer). The problem still presisted. I then made a new profile, and still the same responces. Tried default one more, no avail.
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I have provided screen shots of what I get when I get the Adobe crashes.
This is the first popup window I get whenever I start to have issues with Flash.
This is showing what I got for the type of flash. except, first time it showed, there was the sad "Flash Crashed" face image. Notice the notification in the right bottom on the screen. That pops up everytime Flash forces close.
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'Adobe Flash Player 11.7 r700 has stopped working'

Hello
I am using Windows 32 bit and normally use Firefox, sometimes Windows explorer. Just in the last three weeks, Adobe Flash Player has not been working, except strangely on two or three occasions.
I get the following message:
(Adobe Flash Player11.7 r700 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution
is available,) and then it crashes.
Up until about three weeks ago it has been working OK.
Any help would be much appreciated.
Bob
Australia

The site you have quoted DOES not open
Regards
Bob
Quoting Sunil_Bhaskaran <[email protected]>:
Sunil_Bhaskaran http://forums.adobe.com/people/Sunil_Bhaskaran
created the discussion
"Re: 'Adobe Flash Player 11.7 r700 has stopped working'"
To view the discussion, visit:
http://forums.adobe.com/message/5239247#5239247

Microsoft Windows.   Adobe Flash Player 11.5 r502 has stopped working

downloaded latest update. Installation ot complete. Constantly getting this error message:
Microsoft Windows.   Adobe Flash Player 11.5 r502 has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
close program "

Hi
Running Windows Vista 32-bit
Mozilla Firefox is my browser
Have removed everything Adobe related, that I can find. Tried re-installing, I get the download, click run and then nothing else happens .    We don't get to step 4 User Account Control.   Boxes on view my version / video are just grey. Anti Virus disabled.
we support: http://thanktheforces.com/
Date: Fri, 8 Feb 2013 01:15:05 -0800
From: [email protected]
To: [email protected]
Subject: Microsoft Windows.   Adobe Flash Player 11.5 r502 has stopped working
    Re: Microsoft Windows.   Adobe Flash Player 11.5 r502 has stopped working
    created by Pat Willener in Downloading, Installing, Setting Up - View the full discussion
What is your Windows version? What is your web browser? What is your (full) Flash Player version? See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5057513#5057513
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For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Adobe flash player 10.0. r2 has stopped working

All,
I have an exe created using Adobe flash. I am able to run this exe on windows xp/2003 server. But when i run this on windows server 2008 r2(64bit), I get a error message as below.
Adobe flash player 10.0. r2 has stopped working.
windows can check online for a solution to the problem
-> Check online for a solution and close the programs
-> close the programs
View problem details:
Problem signature:
Problem Event Name: APPCRASH
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Application Version: 10.0.2.54
Application Timestamp: 48bed711
Fault Module Name: Zangle.exe
Fault Module Version: 10.0.2.54
Fault Module Timestamp: 48bed711
Exception Code: c0000005
Exception Offset: 0015187e
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Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Please help me.
I do have another exe built using flash player 4.0 and it works just fine.

01 by Hajah Yusarini Haji Md Said 2013-07-15 00:59:39
Product:   Wondershare QuizCreator
Version:   unknow
Subject: "Adobe Plash Player 10.0 r2 has stop working"
Content: Yusariini Said: I'm a teacher and want to use your product for my teaching in class as well as for giving test and exam to my student. I bought hexalock cd to protect my files from being copied by the school and the student. I manage to burn my files in the hexalock cd but facing a problem playing back my files once it is burnt into the cd. The error i'm receiving is "Adobe Plash Player 10.0 r2 has stop working". What might cause the problem? What flash player is used to/for published the wondershare quiz creator? Can the flash player be downgraded or upgraded?
Cindy: are you using the latest version?
Yusariini Said: i'm using 4.5.0
Yusariini Said: i send an inquiry about it already on july 7, 2013 but no reply yet from them
02 by Snow 2013-07-15 02:25:52
Dear Customer,
Thanks for contacting us. This is Snow from Wondershare Support Team. I'm here to help.
To be frank, we have not got the same feedback from other customer. I would recommend you have another installation from the official website of Adobe Flash Player.
http://www.adobe.com/software/flash/about/
When you select Publish->CD/EXE, you may select Create files for auto-run CD.
Hope this can help you.
Best Regards
Snow
Support Team
Wondershare Software
http://support.wondershare.com#232
03 by Hajah Yusarini Haji Md Said 2013-07-27 22:57:05
Hi, I try already publishing the file and select the Create files for auto-run CD but the the same issue and error message i still receive. Adobe Flash Player 10.0 r2 has stop working.
04 by Snow 2013-07-29 02:36:07
Hi,
It seemed that it is because of the flash player. We have not reproduced the case. If possible, would you please kindly contact Adobe support to check it?

I keep getting the message "Adobe Flash Player 11.7 r700 has stopped working"

I keep getting the message "Adobe Flash Player 11.7 r700 has stopped working" I have no idea how to fix it and can't find anything online that has worked.

Ok, lets start. The first option you gave me. Didn't work. I went into safe mode like it said (RealPlayer is not on this computer). The problem still presisted. I then made a new profile, and still the same responces. Tried default one more, no avail.
I then prceeded to the step for the mms.cfg file. Unfortunately, I cannot access that file. It's not readable on the computer. (Such problems with every turn I take )
So, I then proceeded to the second option of the hardware acceleration. Talk about falling flat on my face. It wouldn't even pull up my type of flash for me to even access the settings. It gave me the little sad face stating "Adobe Flash has crashed".
I have provided screen shots of what I get when I get the Adobe crashes.
This is the first popup window I get whenever I start to have issues with Flash.
This is showing what I got for the type of flash. except, first time it showed, there was the sad "Flash Crashed" face image. Notice the notification in the right bottom on the screen. That pops up everytime Flash forces close.
This is the sad "Flash crashed" face I am talking about. And yes, I submit reports everytime I get the chance to.
I don't know if this would help. But this popup happens occasionally with the Flash popup.
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Adobe Premiere Pro CC 2014.0 has stopped working & Adobe QT32 Server CC 2014.0 has stopped working

Hello,
I just installed Adobe Premiere Pro CC 2014 as trial to see if its working on my system but as soon as i launch it, it crashes with the following errors on splash screen: Adobe Premiere Pro CC 2014.0 has stopped working followed by Adobe QT32 Server CC 2014.0 has stopped working.
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NVIDIA GeForze GTX 660 (fully updated)
I turned off Windows 7 Sync Center (suggested in adobe forums) but it didn't help.
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I have the same problem too.
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When open media encoder or premiere or after effects crash is startup and show message adobeqt 32 stoped.
The sp1 are install too.
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The solutions how reinstall or update drivers not work, fix a problem please.

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
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After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
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Once latest Firefox 24 version uploaded, some sites visited get pop up that Adobe Flash Player 11.8 r800 has stopped working

Once latest Firefox 24 version uploaded, some sites visited get pop up that Adobe Flash Player 11.8 r800 has stopped working. Have tried following and none work:
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- downgraded Flash to previous version
- disabled hardware acceleration
Only when I disable Javascript in Firefox will the error stop but then no Flash application will work.
This is clearly a Firefox issue with the latest version. The previous version was using the latest Flash and there was no issue.
Below you will see I am using older version of Flash as I was testing previous, but same issue when I go the latest verison.
Please fix in an update.

Well that solution failed ... lasted for almost a day. The crashing of Flash is back.
You asked for the last crash reports IDs. Here they are:
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d1260e01-29ff-4b9e-8d84-f46347854883 9/22/2013 6:28 PM
ee94ddb7-c130-4be5-826a-27864fd9dc5f 9/22/2013 6:28 PM
0e439cc8-7726-45b1-9592-0e0f60813487 9/22/2013 6:27 PM
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ERROR MESSAGE KEEPS POPING UP " ADOBE FLASH PLAYER 11.8 R800 HAS STOPPED WORKING"

MESSG KEEPS POPPING UP EVERY FEW SECONDS, I HAVE UNINSTALLED FLASH AND REINSTALLED IT FROM ADOBE'S WEB SITE BUT IT STILL KEEPS POPPIN UP. WHAT HAVE I DONE WRONG?

MY PROBLEM IS EXACTLY THE SAME AS YOURS. I ALSO HAVE FIREFOX BUT I CANT TAKE A SCREEN SHOT OF MY PROBLEM BECAUSE THE ERROR MESSG POPS UP SO OFTEN AND LOCKS UP MY COMPUTER UNTIL I HIT THE X BUTTON ON IT BUT IT POPS RIGHT BACK UP AGAIN. I THINK I HAVE ELIMINATED THE PROBLEM TEMPORARILY   BY DISABLING ANY POPUPS THAT HAVE ANYTHING TO DO WITH FLASH. NOT THE BEST SOLUTION BUT AT LEAST I CAN USE MY COMPUTER.
Date: Thu, 19 Sep 2013 08:50:41 -0700
From: [email protected]
To: [email protected]
Subject: ERROR MESSAGE KEEPS POPING UP " ADOBE FLASH PLAYER 11.8 R800 HAS STOPPED WORKING"
    Re: ERROR MESSAGE KEEPS POPING UP " ADOBE FLASH PLAYER 11.8 R800 HAS STOPPED WORKING"
    created by bruizzar in Using Flash Player - View the full discussion
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5696352-404040/450-206/Adobe+E rror.JPG
I am having the same issue. I use Mozilla as my web browser and encountered the problem when I signed in to my Yahoo mail account.
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5696352#5696352
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