Adobe Captivate 8 serial number message preventing me from using right product

I wanted to download Adobe Captivate and accidentally purchased the Captivate 8 Upgrade.
I discovered my error when I was prompted to "upgrade" a qualifying product that I did not own.
I then downloaded the trial version, in order to demonstrate the value of the commitment (show my employer what the program could do) but the prompt to select a qualifying product keeps preventing me from accessing the trial version.
I have spoken with tech support and the cancellation of the original purchase is supposed to have begun/completed.
Now I can not launch the trial or full version as it continues to auto detect the upgrade verification code and states it can not find a product to upgrade.
thanks,
Joe

I understand that, however...
When I launch the trial version (I want to create something to show before I spend money on our company's account) I am asked to sign in and immediately taken to this screen.
I have no option to proceed.
Joe

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