Adobe Captivate 8 will not open (subscription)

i purchased the subscription for Adobe Captivate. I installed the 32-bit and 64-bit versions and neither works. I'm just getting the start screen and Loading message but nothing happens. I've tried an uninstall and redownloaded the software still nothing happens.

Hi There,
It seems to be the fonts issue in your system. Try the below steps and see if it works for you:
1. Close Captivate.
2. Go to : C:\Windows\Fonts
3. Copt the whole Fonts folder and paste it on your desktop (this is for backup of your fonts folder).
4. Once you have take the backup of your Fonts folder then go back to C:\Windows\Fonts.
5. Delete all the fonts you can.
6. Once you have deleted the fonts then try to launch Captivate 8.
7. If it launched correctly then try to copy back the fonts (say 50 fonts at a time) from the backup folder on your desktop and try to launch Captivate and see which fonts are causing the issue.
Let me know if it works for you.
Regards,
Mayank

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