Adobe Captivate crashing / RAM Usage
I've noticed that Adobe Captivate seems to consistently crash on my system when my system has reached a certain amount of RAM usage. (For me it's around 2.2GB, and I have a total of 3GB.) While in Captivate, my RAM usage increases significantly when playing slides in the viewer, and moving the playhead back and forth. It barely increases at all when doing anything else in Captivate.
Why does this happen and how can I fix it?
Also, after a while of being in the same project, when I try to record new slides, Captivate crashes without reason, and what I have to do is go into an earlier version of the same project, and capture slides in that project, where it works fine.
Hi,
I suspect it might be due to process Virtual Memory exhaustion. Can you do the following steps to verify it.
Download & install "Process Explorer" (PE) from microsoft's website. Now when captivate crashes and when the crash dialog box comes, start process explorer and see the "Virtual Size" for AdobeCaptivate.exe.
If the "Virtual size" column does not come by default in PE then make it visible by selecting "View -> Select Columns -> "Process Memory" tab -> "Virtual Memory" checkbox" .
Let me know what is the virtual size when Captivate crashes.
Regards
Rahul
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On the screen appears several error messages and i am pointed to a location for the error log.
In the error message: AppVer: 4.0.1.1658 ModName: fullmotionrecorder.dll causes Runtime error 217 at 024C45E1
I went to see the error log, but i dont uderstand nothing:
Here is the text:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AdobeCaptivate.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ACE.dll" SIZE="957440" CHECKSUM="0x2B8CFEE4" BIN_FILE_VERSION="2.14.18.1570" BIN_PRODUCT_VERSION="2.14.0.1" PRODUCT_VERSION="53.348206" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2008/06/11-18:11:34" FILE_VERSION="2.14.18.1570" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xEB292" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.14.18.1570" UPTO_BIN_PRODUCT_VERSION="2.14.0.1" LINK_DATE="06/12/2008 01:21:18" UPTO_LINK_DATE="06/12/2008 01:21:18" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeCaptivate.exe" SIZE="19708776" CHECKSUM="0x5D7402B1" BIN_FILE_VERSION="4.0.1.1658" BIN_PRODUCT_VERSION="4.0.1.1658" PRODUCT_VERSION="4.0.1.1658" FILE_DESCRIPTION="Adobe Captivate" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.1.1658" ORIGINAL_FILENAME="AdobeCaptivate.exe" INTERNAL_NAME="Adobe Captivate" LEGAL_COPYRIGHT="Copyright © 2001-2006 Adobe, Inc and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12CD4DB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.1.1658" UPTO_BIN_PRODUCT_VERSION="4.0.1.1658" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM.dll" SIZE="2756608" CHECKSUM="0xBD80A3A1" BIN_FILE_VERSION="3.0.11.10077" BIN_PRODUCT_VERSION="3.0.11.10077" PRODUCT_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2A3401" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.11.10077" UPTO_BIN_PRODUCT_VERSION="3.0.11.10077" LINK_DATE="07/30/2008 00:31:10" UPTO_LINK_DATE="07/30/2008 00:31:10" VER_LANGUAGE="English (United States) [0x409]" />
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All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5D04DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.1570" UPTO_BIN_PRODUCT_VERSION="9.0.0.1570" LINK_DATE="06/12/2008 04:10:54" UPTO_LINK_DATE="06/12/2008 04:10:54" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="log4cxx.dll" SIZE="827392" CHECKSUM="0x31875EBA" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD47E8" LINKER_VERSION="0x0" LINK_DATE="12/22/2008 18:57:17" UPTO_LINK_DATE="12/22/2008 18:57:17" />
<MATCHING_FILE NAME="lpExportEXEPlugIn.dll" SIZE="53248" CHECKSUM="0xE3A37AE4" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportEXEPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportEXEPlugIn.DLL" INTERNAL_NAME="lpExportEXEPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12FEC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:10:43" UPTO_LINK_DATE="12/22/2008 19:10:43" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportHTMLPlugIn.dll" SIZE="73728" CHECKSUM="0x9EA6AEA5" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportHTMLPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportHTMLPlugIn.DLL" INTERNAL_NAME="lpExportHTMLPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17048" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:11:13" UPTO_LINK_DATE="12/22/2008 19:11:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportLinuxPlugIn.dll" SIZE="49152" CHECKSUM="0x460ACE3D" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportLinuxPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportLinuxPlugIn.DLL" INTERNAL_NAME="lpExportLinuxPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10EBB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:11:18" UPTO_LINK_DATE="12/22/2008 19:11:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportMacPlugIn.dll" SIZE="49152" CHECKSUM="0x738D4B49" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportMacPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportMacPlugIn.DLL" INTERNAL_NAME="lpExportMacPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDD40" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:12:30" UPTO_LINK_DATE="12/22/2008 19:12:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportManager.dll" SIZE="49152" CHECKSUM="0x2283000B" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportManager DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportManager.DLL" INTERNAL_NAME="lpExportHTMLPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1569A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:13:09" UPTO_LINK_DATE="12/22/2008 19:13:09" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpExportSWFPlugIn.dll" SIZE="557056" CHECKSUM="0xD777C599" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpExportSWFPlugIn DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpExportSWFPlugIn.DLL" INTERNAL_NAME="lpExportSWFPlugIn Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D400" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:04:26" UPTO_LINK_DATE="12/22/2008 19:04:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpProject.dll" SIZE="126976" CHECKSUM="0x12907C60" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpProject DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpProject.DLL" INTERNAL_NAME="lpProject Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B6E3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:03:23" UPTO_LINK_DATE="12/22/2008 19:03:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="lpTemplateImporter.dll" SIZE="65536" CHECKSUM="0xAEE5B04E" BIN_FILE_VERSION="4.0.0.1596" BIN_PRODUCT_VERSION="4.0.0.1596" PRODUCT_VERSION="4.0.0.1596" FILE_DESCRIPTION="lpTemplateImporter DLL" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.0.1596" ORIGINAL_FILENAME="lpTemplateImporter.DLL" INTERNAL_NAME="lpTemplateImporter Module" LEGAL_COPYRIGHT="Copyright © 2001-2006. Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12653" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.1596" UPTO_BIN_PRODUCT_VERSION="4.0.0.1596" LINK_DATE="12/22/2008 19:13:04" UPTO_LINK_DATE="12/22/2008 19:13:04" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="LTCLR14nu.dll" SIZE="1708032" CHECKSUM="0x5E2C0755" BIN_FILE_VERSION="14.0.0.13" BIN_PRODUCT_VERSION="14.0.0.13" PRODUCT_VERSION="14.0.0.013" FILE_DESCRIPTION="LEADTOOLS(r) DLL for Win32" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS(r) DLL for Win32" FILE_VERSION="14.0.0.013" ORIGINAL_FILENAME="LTCLR14NU.DLL" INTERNAL_NAME="LTCLR14NU" LEGAL_COPYRIGHT="Copyright© 1991-2003 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.13" UPTO_BIN_PRODUCT_VERSION="14.0.0.13" LINK_DATE="08/19/2004 17:46:58" UPTO_LINK_DATE="08/19/2004 17:46:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltclr15u.dll" SIZE="1715344" CHECKSUM="0x18C0F73B" BIN_FILE_VERSION="15.0.0.3" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Color conversion (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,3" ORIGINAL_FILENAME="LTLST15U.DLL" INTERNAL_NAME="LTLST15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A5C35" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.3" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="05/07/2007 06:40:05" UPTO_LINK_DATE="05/07/2007 06:40:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltdis15u.dll" SIZE="267616" CHECKSUM="0xE9019DD7" BIN_FILE_VERSION="15.0.0.4" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Display kernel (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,4" ORIGINAL_FILENAME="LTDIS15U.DLL" INTERNAL_NAME="LTDIS15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4AE02" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.4" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/05/2007 21:58:39" UPTO_LINK_DATE="09/05/2007 21:58:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ltfil14nu.DLL" SIZE="180224" CHECKSUM="0x3A14839B" BIN_FILE_VERSION="14.0.0.13" BIN_PRODUCT_VERSION="14.0.0.13" PRODUCT_VERSION="14.0.0.013" FILE_DESCRIPTION="LEADTOOLS(r) DLL for Win32" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS(r) DLL for Win32" FILE_VERSION="14.0.0.013" ORIGINAL_FILENAME="LTFIL14NU.DLL" INTERNAL_NAME="LTFIL14NU" LEGAL_COPYRIGHT="Copyright© 1991-2003 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="14.0.0.13" UPTO_BIN_PRODUCT_VERSION="14.0.0.13" LINK_DATE="08/19/2004 17:45:49" UPTO_LINK_DATE="08/19/2004 17:45:49" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltfil15u.dll" SIZE="183440" CHECKSUM="0xF97CCB3C" BIN_FILE_VERSION="15.0.0.15" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Filter kernel (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,15" ORIGINAL_FILENAME="LTFIL15U.DLL" INTERNAL_NAME="LTFIL15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2E1C4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.15" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="05/08/2007 17:02:39" UPTO_LINK_DATE="05/08/2007 17:02:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgclr15u.dll" SIZE="214360" CHECKSUM="0xF7B77E6E" BIN_FILE_VERSION="15.0.0.1" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Color) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,1" ORIGINAL_FILENAME="LTIMGCLR15U.DLL" INTERNAL_NAME="LTIMGCLR15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x40460" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.1" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:14:42" UPTO_LINK_DATE="09/09/2007 19:14:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgcor15u.dll" SIZE="357720" CHECKSUM="0xF368F19F" BIN_FILE_VERSION="15.0.0.6" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Core) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,6" ORIGINAL_FILENAME="LTIMGCOR15U.DLL" INTERNAL_NAME="LTIMGCOR15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x66165" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.6" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:14:55" UPTO_LINK_DATE="09/09/2007 19:14:55" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ltimgefx15u.dll" SIZE="210264" CHECKSUM="0xEB08AA38" BIN_FILE_VERSION="15.0.0.3" BIN_PRODUCT_VERSION="15.0.0.0" PRODUCT_VERSION="15.0.0.0" FILE_DESCRIPTION="Image processing (Effects) (Win32)" COMPANY_NAME="LEAD Technologies, Inc." PRODUCT_NAME="LEADTOOLS® for Win32" FILE_VERSION="15,0,0,3" ORIGINAL_FILENAME="LTIMGEFX15U.DLL" INTERNAL_NAME="LTIMGEFX15U" LEGAL_COPYRIGHT="© 1991-2007 LEAD Technologies, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3E060" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.3" UPTO_BIN_PRODUCT_VERSION="15.0.0.0" LINK_DATE="09/09/2007 19:15:01" UPTO_LINK_DATE="09/09/200I thing i solved it. For the moment it's working ok. I dont know what was the exact solution, because i've done 3 things in the same time:
1) I've unchecked Enable write combining for my video card;
2) I deleted the captivate_v40.dat;
3) Uninstall and reinstall Adobe Capticate 4.
Regarding captivate_v40.dat. Until yesterday i've been working on my PC, but from yesterday i am working on another one.
And to put all my settings on this one, i've copied the captivate_v40.dat from my old PC and used on this PC.
It is possible that captivate_v40.dat to save my other PC configuration and not to be compatible with this one? -
Adobe Captivate crashes after publishing to mp4
I have read several of the discussion threads and tried things but it hasn't helped yet. Sometimes the publishing works but MANY times Captivate crashes. Here is the event viewer information of my last crash. I read in one of the threads that this might help someone to figure it out.
Message 1 (error message)
Faulting application name: AdobeCaptivate.exe, version: 5.5.0.257, time stamp: 0x4db56069
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1e44
Faulting application start time: 0x01cdd893843faab3
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AdobeCaptivate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Message 2 (information message:
Fault bucket 2811503758, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AdobeCaptivate.exe
P2: 5.5.0.257
P3: 4db56069
P4: StackHash_5d2b
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Angela\AppData\Local\Temp\WER70CC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Angela\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCaptivate. e_2de121f3449f9ee8f829157b6c0b4d78f48bc16_1a428813
Analysis symbol:
Rechecking for solution: 0
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Report Status: 0I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers -
Adobe Captivate crashing on start page. Any help?
All of a sudden Adobe Captivate 8 crashes when it gets to the start page where you can choose the project you want to work with. any suggestions on possible fixes? Thanks so much for any help
Hi,
Since you do not have the option to re-install at the moment try these:
1)Re-create plugin cache (hold down the shift key while launching Premiere Pro)
2)Search the specific file on the hard driver(most probably it is going to be in the Premiere Pro folder), move it to a different location and then try to launch application.
3)Also try launching application in a new user account.
Good Luck,
Chesterr -
Adobe captivate crash when closing open project
Hi there each time i try to close an open captivate document
it crash ... if i open captivate without a project and close it no
issue but if i open any dosument and try to close the captivate it
crash i press close and then i get access violation ........
i check on adobe for update.... nothing ....
any idea ?
ThnaksHi there
You have replied to a pretty old thread. This really should be a thread of its own.
Have you reported this to Adobe as a bug?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks -
Adobe Captivate 5.5 "Fatal Error" Crash Caused by "CS Live" in CS 5.5 Programs
This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
Adobe Captivate 5.5 crashes with a "Fatal Error" when the user launches a CS 5.5 program while Captivate is running in the background. This only occurs when the user is signed into Creative Suite's "CS Live" in the Creative Suite programs.
This problem can be reproduced easily by launching Captivate and Illustrator side by side. Then the user must sign into CS Live through Illustrator. Captivate will crash with a fatal error every time. I have confirmed with Captivate running while launching Photoshop, Illustrator, Dreamweaver, etc.
You can see a quick video here: http://www.youtube.com/watch?v=ayDDSN7rSY0
There is no solution to this bug. I have tried nearly everything, following the framework at Troubleshoot launch issues, problems | CS6, CS5.5, CS5
• Clearing the cache / rebuilding the profile directory in User/AppData/Local/Adobe/Captivate 5.5.
• Reset Windows fonts and deleted all Adobefnt*.lst files / rebuilds on program launch.
• UAC is disabled, I have administrator rights, and the application is set to start in "Run this program as an administrator" for all users.
• Switching graphics from Intel to Nvidia and back for all Adobe applications.
• Disable activation on both Captivate and the Master Collection, then reregistering .
• Deactivating/Uninstalling/Reinstalling the program entirely.
For now I will stay logged out of CS Live in my Master Collection programs.
Windows 7 64 Bit
Dell Latitude E5440
CPU: i5-4300u
GPU: Intel HD 4000 / Nvidia GT 720m switchable
RAM: 8 GB
HDD: 500 GB ST500LM00Hi there
Official bugs are filed at the link below:
Click here
Cheers... Rick -
RAM usage by Adobe Flash Player spikes when playing online flash games with 3D graphics
Hi. I have recently noticed a spike in RAM usage by my flash player plug-in whenever I play online flash games that use a 3D graphics engine (for example, Farmville 2 and Chefville by Zynga). Apart from the numerous times I receive an error message that the plug-in has failed, my RAM usage goes above 70% from the regular 40% with the plug-in consuming more than 1Gb. I have experienced the problem with the updated version of Adobe Flash Player on the newest releases of Firefox, Chrome and RockMelt. This spike in usage usually leads to a crash of my GPU (ATI Mobility Rabeon 4650 - 2Gb) My specs are as follows:
OS - Windows 7 Home Premium 64-bit
Processor - Core i5
Speed - 2.27 GHz
RAM - 4.00Gb (3.86 Gb usable)
HDD - 500 Gb (465 Gb usable)
I should also note that the required specifications for the latest version of Flash Player (11.7.700.202) requires processing speeds of 2.33Ghz. Could that be the issue? I am still to attempt downgrading of my Flash version to see if that could help reduce the RAM usage. Are there any other suggestions out there?Hmmm... Win 7 will run faster than Mavericks with 8Gb. Even my Vm of 7 runs faster once I get it past all the startup processes.
It may or may not be a connectivity problen since Windows uses a different protocol, even though it's on the same hardware. Usually though, what affects OS X will affect BootCamp too.
What browser? -
Adobe Captivate 7 Crashes Whenever I open any new or existing item.
I can launch Adobe Captivate 7 on my OS X 10.9.2 MacBook Pro (2013 with dedicated graphics card). However, whenever I try to open an existing item or even launch a new item, the software crashes on me. I've already uninstalled and reinstalled the program once. I've cleared the preferences cache and opened the "CleanPreferencesMac" file. But nothing else seems to work.
What solutions are there to fix this?Yes. I have the latest version. I figured out the issue. It fixes when I turn off the “Dictation” function on my Mac. I found the solution by chance. I was also having trouble with Photoshop erasing my text every time I would change a font and found the “Dictation” function was the cause. When I turned Dictation off, I opened Captivate and am not having the crash issue anymore!
For anybody else having the issue, just go into System Preferences, open Dictation & Speech and turn the dictation tool off. -
Adobe Captivate 7 Crashing...please help!
I'm working in the lastest version of Mac OS. Earlier this afternoon I was able to at least record videos, albiet they were rendering HORRIBLY compared to how they normally look. I would even say they were blurry. Then all of a sudden, I am no longer able to open projects or record new ones. Captivate just keeps crashing right after I click anything on the Start page. As with most people, I have some time-sensitive projects due, so any help would be greatly appreciated. Thanks!
Hi there,
Could you try recreating Captivate 7 Preferences and then launch Captivate:
Open Finder-- Go to Folder-- "~/Library/Preferences/Adobe Captivate 7", rename Adobe Captivate 7 folder and make sure you have closed the Captivate first, and then relaunch.
Create a blank new project and check whether same thing happens on the blank project as well.
P.S.: Recreating preferences will reset Captivate settings and customizations to default, that will not make any change in your Project.
Thanks. -
Hello Everyone,
we have Adobe Captivate 3.0.0.630 that has been installed on
a Windows XP SP2 machine for about a month. We have this PC as well
as all others locked down so that a normal user cannot install or
remove any software or do much to the system that might cause it to
fail unless they have admin rights. During the first two weeks or
so of the installation it had been running fine. We installed it as
an admin user and then the real user was able to run the
application using his own profile. Now however, the application
will not load. It crashes during the Splash Screen at the point
where it is copying first run data. To allow it to run you must use
the RunAs feature, this is fine but we then run into another
problem where Captivate will only record one slide of 3 seconds no
matter how long you leave the recording running.
I have tried many things from this forum in an attempt to
rectify the problem, but all has failed.
Hopefully someone can help.
Please let me know if you need more information.Hey everybody,
One of my users is experiencing the same exact issues that
Robert described below. We have the latest version of Captivate
installed (v3.0.1 build 589) and it *used* to open under their
profile just fine but now it crashes at "Copying First Run
Files...". I don't think it's a permissions issue as this user's
account has *always* been in the local administrators group. If I
login as any other user, my domain admin account or an account that
never logged in on the machine before, I can get Captivate to open
without a problem. If I'm logged in as the user who's having the
problem and use the "Run As..." option I can get it to open but as
Robert said it only records for 3 seconds or so.
I've tried the following to no avail:
1) Completely removing / reinstalling Captivate 3
2) Delete user profile and re-create a new one
3) Delete adobe captivate preferences file (C:\Documents and
Settings\<USERNAME>\Application Data\Adobe\Adobe
Captivate\captivate_v30.dat)
I'm personally stumped and would love some feedback from
Adobe Support on this one.
Additional info:
OS: Windows XP SP3
Processor: Intel Core 2 Duo T7500 @ 2.20GHz
Memory: 3GB
Thanks,
Andrew -
Adobe Captivate 8 Crashes on Mac
Hi,
Adobe Captivate has crashed twice on me today. Unfortunately, after the second crash I lost 2 hours of work. Does anyone have any trouble shooting tips on how I can fix this? It's the most up-to-date version of Captivate.
Yes, I realize that I need to save more often. To that effect, are there any AUTO-SAVE features in Captivate? I couldn't find any in the preferences.
I guess the alternative is to set a timer on my phone to save every 10 minutes ...Hi Simpski,
I don't recall doing anything super complex. I'm adding audio, animations and the like to my slides, but nothing I would tag as overly complex. It's weird!
Essentially, the program will just close. There's no warning, no crash report - nothing. Not sure if you use a mac, but it acts as if I performed a force quit (which, of course I didn't).
Nepotist,
Thanks for chiming in! I'll take a look at that thread and perhaps comment on it. -
Hi All,
I have problem with Adobe Captivate 7.0. (full version) After install AC 7.0 and put serial key Adobe run good.
But after that when I close AC and reset OS and logonagain to user profile AC 7.0 don't run. Software was started for few seconds and shutdown.
Could you somebody help me in this issue. I use OS Windows 7 Enterprise edition.
Best Regards,
PawelHi Pawel,
Can you please try delete preferences and layouts are try launching captivate again.
1) Rename the layouts folder present at C:\Users\Public\Documents\Adobe\eLearning Assets\ to "Layouts_backup"
2) Double click on the 'CleanPreferencesWin' file from the 'Installation folder\Adobe\Adobe Captivate 7 x64\utils'
Please try re-launching captivate after this.
And by "reset OS" did you mean restarting your computer?
Regards,
Haridoss -
High RAM usage when system is 'idle' (EtreCheck)
Hey guys,
First timer here. Ok here's my question :
I recently bought a secondhand Macbook pro 15 inch. For me it's a huge upgrade coming from a 2009 13 inch Macbook pro. Because a friend of mine wants to buy my old one I was doing some diagnostics on the 13 inch, which has 4 GB of RAM, and found out it had a lot of inactive RAM usage and wired usage, almost 2 GB, due to a lot of launchdaemons etc which were hogging the RAM. I used terminal to kill these agents and deamons and now that system is running smooth again. Maybe it's wise to mention that the 13 inch runs on ML.
3 days ago I did a clean Yosemite install on the 15 inch, swapped the HDD for a SSD. And already the activity monitor shows a whopping 4,28 GB of RAM usage while I'm typing this with just safari open. I thought I could do the same trick as I did with my 13 inch but it didn't help, had some java deamons and helpers and deleted those. In terminal I looked up everything via launchctl list and there's nothing unusual going on as far as I can see. I had VirtualBox for one day but uninstalled it using their uninstaller. I have no clue what's eating all this RAM. Please help me out so I can be a proud owner of my second macbook for atleast 5 years to come. Thanks in advance.
EtreCheck version: 2.1.8 (121)
Report generated 15 februari 2015 08:45:30 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 685
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1680 x 1050
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:52:24
Disk Information: ℹ️
Samsung SSD 840 EVO 500GB disk0 : (500,11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (457.96 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
Iomega eGo HDD 800mbit - 800mbit max
disk2s1 (disk2s1) <not mounted> : 32 KB
disk2s2 (disk2s2) <not mounted> : 29 KB
disk2s3 (disk2s3) <not mounted> : 29 KB
disk2s4 (disk2s4) <not mounted> : 29 KB
disk2s5 (disk2s5) <not mounted> : 29 KB
disk2s6 (disk2s6) <not mounted> : 262 KB
disk2s7 (disk2s7) <not mounted> : 262 KB
disk2s8 (disk2s8) <not mounted> : 262 KB
Iomega_HDD (disk2s10) /Volumes/Iomega_HDD : 319.94 GB (30.10 GB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[unknown] com.oracle.java.Java-Updater 06.40.36.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool 07.05.30.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 31 Check version
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
1% fontd
0% sysmond
0% AppleSpell
0% notifyd
Top Processes by Memory: ℹ️
198 MB com.apple.WebKit.WebContent
172 MB Safari
94 MB mds_stores
86 MB WindowServer
43 MB Dock
Virtual Memory Information: ℹ️
4.07 GB Free RAM
2.79 GB Active RAM
816 MB Inactive RAM
904 MB Wired RAM
1.25 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 15, 2015, 07:53:01 AM Self test - passed
Feb 12, 2015, 09:53:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Live_2015-02-12-095318_[redact ed].crashThis machine has not run out of RAM.
Virtual Memory Information: ℹ️
4.07 GB Free RAM
2.79 GB Active RAM
816 MB Inactive RAM
904 MB Wired RAM
1.25 GB Page-ins
0 B Page-outs
The page outs indicate the OS has not recently swapped any memory to disk.
Apple made changes to 10.9 that are the same on 10.10. Memory will be used as much as possible. It is the fastest storage on the system, keeping it free is a waste of your time - data loads fastest from RAM.
This is a good explanation…
http://arstechnica.com/apple/2013/10/os-x-10-9/17/#compressed-memory
The system also frees 'cache' memory when another process has more need to use it. Eventually it will swap to disk (which is slow) so the OS also compresses memory before swapping is needed.
Please avoid killing launchd jobs, many will simply restart or relaunch again later. Eventually you may kill one that hangs the OS & corrupts the disk via a forced shutdown.
I do suspect you may see issues when RAM does get low, but there is no evidence of that here. The memory pressure graph will show red when swapping - every other colour is fine. Wait until you see red & then note the top memory users.
If you don't want java installed you need to find removal instructions & get it all off the system, simply stopping the update checks will leave Java in an old state - terrible for security.
Also do you know what 'Live' is? It crashed recently, if it keeps doing that it may be worth a look, however it may just be one if the things that was effects by the killing spree -
Runaway RAM Usage leading to Kernel Panic using FilmConvert Plugin (updated x3)
Hello, filed a bug report on this but cuious if anyone sees it.
Late 2012 27 iMac, top line i7 with 680MX, 32 GB RAM.
Promise R6 TB RAID.
Trying to render out a 15 min edit from Premiere that has each clip with 3 filters on it - MB Looks, MB Colorista, Filmconvert.
Since 7.01, every time I render previews or encode out, RAM use skyrockets way past the 25GB I allocated. I get up to a 50GB swap file in fact before the computer just craps out and I can't finish my render. (Nothing past 15 min anyway, I can do under that length ok.) As of this moment PPro Headless in Activity Monior has allocated 40GB and climbing....
Any ideas? Kind of a major issue. Does not happen on CS6 with same filters and similar project.
PS - The same issue is happening with the same project on my Macbook Pro 15" retina with 16GB of RAM. It's creating a huge swap file. On the iMac with Fusion drive I can't complete the render at all due to the system SSD filling up on the Fusion drive. It eventually crashes and reboots. I can complete the render on the laptop, but it ends up with a 50+ GB swap file.
UPDATE 1:
I had my suspicions a Plugin I am using, the excellent (but now unusable for over 10 min projects) plugin "FilmConvert" was causing the issue on all my Macs.
To prove it's the plugin, I removed duplicated my main 15 min sequence, removed the FilmConvert plugin from all clips while keeping the two Magic Bullet effects on. So, all filters (MB Looks, MB Colorista II) BUT filmConvert.
Result?
RAM usage stays where it should be (at the limit set in Premiere Pro CC) and there is zero swap file usage. Same project, same filters, same everything except FilmConvert was removed on this duplicate timeline.
As it stands, the plugin is unusable for longer projects. I'm still curious if anyone else has seen this, or if Adobe has any input.
UPDATE 2: I developed a workaround workflow and the vendor wrote back and thinks it's a bug in PPro CC, but will try to see if they can't code around it:
"We have had one other very recent report of this type of behaviour, but when rendering through the CC version
of Adobe Media Encoder or Premiere (but not After Effects). I believe the issue is with Media Encoder / Premiere,
although it's probably preventable within our plugin. The problem I believe is that Premiere and Media Encoder
create many instances of the plugin during a render, one instance per frame, and it seems in CC those instances
do not get cleaned up until after the render finishes.
As each plugin instance is expecting to be called many times, to render multiple frames, it keeps a certain amount
of memory allocated, in order to gain a speed advantage."
I am using the render previews workflow to deal with it for now. I set my sequence to my master codec (in this case ProRes 422 HQ, with maximum quality checked). Then I preview chunks of the timeline setting in/out, render. Then I quit the program, which frees up the RAM and the need for the swap file, which starts reducing itself. Then I run PPro again, and preview another chunk, and repeat the process until done.
To export final piece, I just export using previews matching the sequence (which is ProRes 422 HQ) and it is a straight copy at that point and quick. This is a useful workflow if you are making tons of minor edits for a client anyway, as it vastly speeds up re-renders of the final file. No loss in quality as the previews are the same as my final encode would be anyway.
Still, it would be nice if Adobe/FilmConvert or both could fix this bug so I can just queue up a whole sequence and walk away without chunking it up if I need to.
Update 3: If only Adobe could move so fast. Rubber Monkey sent me a new version to test today, and it fixed the problem. Amazing customer service!! It has not been released yet but I suspect it will be at some point. Case closed.Glad I'm not the only one. My temporary solution was to download the kernel and wl package from December 2012 found http://repo-ck.com/PKG_source/ and then mkpkg and install it. It'll work as an alternative for now, without messing up the primary kernel setup.
-
Adobe Captivate 4 errors out on recording
Hi,
I am a long time user of Captivate and have been using Captivate 4 since it came out. I am running a Dell Precision Workstation M6400 with 3GB RAM, Windows XP Pro with SP 3, Intel 2.6 gHz processor. I also have the latest patches for Windows and Captivate installed.
I am a heavy user of Captivate. In fact a day does not go by that I am not using it. I have been working on a project for a client. I was able to shoot about 45 slides, edit the text captions, and added some audio. I saved the project, closed it, and exited Captivate. When I came back from lunch, I started Captivate, opened the project, entered Edit mode, selected the last slide (45) in my project and hit the record button to capture some additional slides. I captured about 10 more slides and ended the recording process.
I got the progress window saying the slides were importing and then I get the old "Captivate has experienced an error and will now close" error.
I have recreated the preferences, uninstalled and reinstalled Captivate 4 - 3 times, applied the lastest Captivate patch 3 times, repaired the registry table, and did all the system disk utilities I have. I have a very fast and clean running laptop, but Captivate 4 still generates the same error. I can no longer record either for an existing project or a new one. The error always occurs after a recording session, regardless of the recording type. During the importing of slides, it bombs out.
All my projects are in Captivate 4, so I can't even go back to an earlier version. Anyone else having a similar problem. My projects are gonna go overdue if I can't get this fixed. Any help from anyone would be awesome. I am willing to try anything at this point. I am attaching the detailed error report that it sends to Microsoft.Hello eLearner68,
I am very sorry to hear that you have experienced this issue with Adobe Captivate 4. In this first instance I would suggest that you review the technote I have included below.
Troubleshoot system errors and freezes (Adobe Captivate 4 on XP)
If this technote does not help address this issue then please report the crash to the Captivate team using the web address I have included below.
Adobe Captivate Feature Request/Bug Report Form
Best - Mark
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