Adobe captivate video publisher upload button does nothing

Hi, on 2 different machines, the adobe captivate video publisher upload button does nothing.  Add to that support says it's not available when I called in on a trial product.  Hmmm if you won't help BEFORE I buy, what will happen after?  c'mon... i've purches thousands of dollars worth of adobe software and currently own the creative cloud ...and I get the brushoff like that?  Oh and the chat system wasn't working becuase the queue was too full....

lol.  Great day.  Just not for Adobe! .  Worked fine on my older imac 27", but not my 2 new machines at work... macbook air and pc with a lowly 24gb ram... go figure.

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