Adobe CC 2014 Release crashes at Startup
A co-worker is experiencing issues with Indesign CC 2014. It just started this morning after she did the latest update yesterday. Her system is an HP Windows 7, 32-bit OS with 4GB of RAM. But before the update she had no problems. We followed some suggestions from the Adobe, log off and then log back into Adobe Creative Cloud. That did not work. We also uninstalled the program and reinstalled the program. Rebooted the system. I am not sure how to get the Adobe InDesign crash logs. I saw a search result for Mac, which was a nice link in the dialog box, but as you can see here, I have nothing other than closing the program. This always happens when it is "Starting up Trackers." Never before or after.
In fact, what is Starting up Trackers. Something related to re-linking files?
Any ideas or has anyone ever experienced this and do you have any solutions?
Thank you
Mike
Hi Eugene,
Thanks for the reply. We tried the preferences by renaming them and then removing them. It still did not work. We also tried the quick Crtl+Alt+Shift and was unable to get that to work. We also tried this: Illustrator CC or InDesign CC crashes at launch. And that did not work either.
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Process: Adobe Muse CC [2056]
Path: /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/MacOS/Adobe Muse CC
Identifier: com.adobe.Muse.application
Version: 2014.0.0 (2014.0.0.328)
Code Type: X86-64 (Native)
Parent Process: launchd [178]
Responsible: Adobe Muse CC [2056]
User ID: 502
Date/Time: 2014-07-07 13:59:41.182 -0600
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 68B28922-8B7A-E9CA-DAF8-36340554D7AB
Sleep/Wake UUID: B129BDDC-9A7E-498E-9E6D-EA73AF2ADEBD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8b26b866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9562135c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff904bab1a abort + 125
3 libc++abi.dylib 0x00007fff959acf31 abort_message + 257
4 libc++abi.dylib 0x00007fff959d293a default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff8816b322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff959d01d1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff959cfc5b __cxa_throw + 124
8 com.adobe.dvacore.framework 0x0000000107174a3d dvacore::filesupport::DirHelper::Create() + 813
9 com.adobe.dvacore.framework 0x000000010718b8b7 dvacore::filesupport::DirHelperUtils::PrefDir() + 231
10 com.adobe.dvacore.framework 0x0000000107175aae dvacore::filesupport::DirHelper::PrefDir() + 14
11 com.adobe.dvacore.framework 0x00000001071847a7 dvacore::filesupport::Dir::PrefDir() + 23
12 com.adobe.Muse.application 0x000000010669be6a MuseSys::GetPath(MuseSys::_t_PathID) + 810
13 com.adobe.Muse.application 0x00000001068dae9a Preferences::Init() + 26
14 com.adobe.Muse.application 0x00000001065c5d7e MuseApp::InitPreferences() + 14
15 com.adobe.exo.framework 0x00000001082be011 exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 641
16 com.adobe.Muse.application 0x00000001065be238 main + 264
17 com.adobe.Muse.application 0x00000001065be0f4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b26c662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9000b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff9000b136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b26be6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95621f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95624fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b26be6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff95621f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff95624fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7a769310 rcx: 0x00007fff59642ef8 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff59642f20 rsp: 0x00007fff59642ef8
r8: 0x0000000000000000 r9: 0x00007fff904e28d0 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff59643080 r13: 0x0000608000115268 r14: 0x0000000000000006 r15: 0x00007fff59642f60
rip: 0x00007fff8b26b866 rfl: 0x0000000000000206 cr2: 0x0000000107341320
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
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0x10707a000 - 0x107080ff7 +com.adobe.boost_date_time.framework (7.0.0 - 7.0.0.0) <E23D3FA5-0F1C-358B-B7AE-3EA0F1041610> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
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0x1070bf000 - 0x1070c1fff +com.adobe.boost_system.framework (7.0.0 - 7.0.0.0) <02064CC7-B140-39BC-A327-63A16AC6C2A2> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
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0x1070f5000 - 0x107383ff7 +com.adobe.dvacore.framework (8.0.0 - 8.0.0.0) <C6912872-A883-30D8-9C9F-6CE68157CD48> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x1075d7000 - 0x107ab2ff7 +com.adobe.dvaui.framework (8.0.0 - 8.0.0.0) <F8CDAC39-738B-3608-A959-741C90F80DFE> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
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0x1085e3000 - 0x1085e7ff7 +com.adobe.ape.shim (3.4.0.1 - 3.4.0.1) <CD1EA5E2-0873-5E0D-CD4B-586B55875389> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x1085f7000 - 0x108617ff7 +com.adobe.dvaflashview.framework (8.0.0 - 8.0.0.0) <BBEF4C6E-CB93-3B5C-946A-E967E7B16E94> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/dvaflashview.framework/Versions/A/dvaflashview
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0x108667000 - 0x10868bfff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.29771 - 3.8.0.29771) <914341B9-D561-3E76-B847-6B70A03788F6> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExp at
0x1086b1000 - 0x108880ff7 +com.adobe.owl (AdobeOwl version 5.0.34 - 5.0.34) <FFE4E8CE-DDD9-3703-AC50-1010B173FB25> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x1088c8000 - 0x1089d1ff7 +com.adobe.AIDE (1.5.0 - 1.5.0.31212) <744DA927-3B9D-3873-A27C-EC955817BBE6> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
0x108a33000 - 0x108ad8ff7 +com.adobe.boost_regex.framework (7.0.0 - 7.0.0.0) <F4006FE0-FB37-31F3-9F2D-D4B74F499A4A> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x108b6f000 - 0x108cc8ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x108d15000 - 0x10904bff7 +com.adobe.dvaadameve.framework (8.0.0 - 8.0.0.0) <9C24F6E5-FAC7-343A-9D9F-AD0E54862407> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x10969e000 - 0x1096acfff +com.adobe.boost_filesystem.framework (7.0.0 - 7.0.0.0) <4F542626-E61E-3AD6-83A4-F54CE23AD50F> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
0x1096c0000 - 0x1097b9fff +com.adobe.amtlib (8.0.0.68 - 8.0.0.68) <D3641035-0C73-3572-BB1B-2D2FBC7268F4> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1097ce000 - 0x10a513fff +com.adobe.ICUData (4.0 - 3.61) <01D90725-4B10-312C-9546-9C0CCCA1B7BB> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x10a515000 - 0x10a60bff7 +com.adobe.ICUUnicode (4.0 - 3.61) <2352E6C8-3431-3A99-92B9-382E85A018AC> /Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x7fff6a504000 - 0x7fff6a537817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff88068000 - 0x7fff8806afff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8806b000 - 0x7fff880ecfff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
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0x7fff8fe33000 - 0x7fff8fe8effb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8fe8f000 - 0x7fff8fef2ffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8fef3000 - 0x7fff8fefafff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff8ffd2000 - 0x7fff8ffd4ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff90008000 - 0x7fff90022fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff90023000 - 0x7fff9002cff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff902fc000 - 0x7fff90303fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff90304000 - 0x7fff903eefff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff90452000 - 0x7fff9045dfff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff9045e000 - 0x7fff904e7ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff904e8000 - 0x7fff904faff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <E51DE5CA-9859-3C13-A24F-37EF4385C1D6> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff904fb000 - 0x7fff904fcffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff904fd000 - 0x7fff90651ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff90652000 - 0x7fff90653fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff90654000 - 0x7fff90683fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff9068a000 - 0x7fff9068afff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff9068b000 - 0x7fff9068efff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff9069b000 - 0x7fff9078afff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff9078b000 - 0x7fff90927ff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff90928000 - 0x7fff9149eff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff9149f000 - 0x7fff914edff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff915f5000 - 0x7fff9163aff6 com.apple.HIServices (1.23 - 468) <5970AF5C-F5BD-3B6A-97C9-95B2CA98D71D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x7fff9164e000 - 0x7fff9164effd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff9164f000 - 0x7fff91733fff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff917a5000 - 0x7fff91940ff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff91b4d000 - 0x7fff91e4bfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff91e5c000 - 0x7fff91e5fffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff92724000 - 0x7fff927b4ff7 com.apple.Metadata (10.7.0 - 800.28) <E85AEB1B-CB17-38BC-B5C6-AAB50B47AF05> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fff927b5000 - 0x7fff92819fff com.apple.datadetectorscore (5.0 - 354.4) <37093186-6019-3071-8D67-F3EF429F8F08> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x7fff92840000 - 0x7fff92843fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff92844000 - 0x7fff9284cffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff92c11000 - 0x7fff92c11fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff92c12000 - 0x7fff92c16fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff93066000 - 0x7fff93072ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff93073000 - 0x7fff930b2fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff931e2000 - 0x7fff931e2ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff931e3000 - 0x7fff934b7fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff934c2000 - 0x7fff934f1ff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff934f2000 - 0x7fff93539ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x7fff9353a000 - 0x7fff935b1fff com.apple.CoreServices.OSServices (600.4 - 600.4) <C63562F5-6DF5-3EE9-8897-FF61A44C8251> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff935d1000 - 0x7fff935f6ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff93a9d000 - 0x7fff93c55ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x7fff93ce3000 - 0x7fff93cfbff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff93cfc000 - 0x7fff93d0afff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff93d0b000 - 0x7fff93d0bfff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff93d0c000 - 0x7fff93d65fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff93d66000 - 0x7fff93d70ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff93d71000 - 0x7fff94041ffc com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff94042000 - 0x7fff942ecff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff942ed000 - 0x7fff942efff7 com.apple.securityhi (9.0 - 55005) <18C42525-688C-3D47-B9C9-1E0F8F58FA64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff942f0000 - 0x7fff94315ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff94316000 - 0x7fff94383fff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff94890000 - 0x7fff948a9ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff948aa000 - 0x7fff948aeff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x7fff948fe000 - 0x7fff94906fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff94925000 - 0x7fff94a2bff7 com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff94a2c000 - 0x7fff94a91ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff94fb1000 - 0x7fff94fb2ff7 libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
0x7fff94fb3000 - 0x7fff94fb3fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff9508d000 - 0x7fff950c8fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff95474000 - 0x7fff954c2ff9 libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
0x7fff954f1000 - 0x7fff9550cff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff955a0000 - 0x7fff955a1ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff9561f000 - 0x7fff95626ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff958b6000 - 0x7fff958c3ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff958c4000 - 0x7fff959abff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff959ac000 - 0x7fff959d5ff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5778
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=237.3M resident=150.4M(63%) swapped_out_or_unallocated=86.9M(37%)
Writable regions: Total=56.5M written=3528K(6%) resident=3776K(7%) swapped_out=0K(0%) unallocated=52.8M(93%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
Kernel Alloc Once 8K
MALLOC 44.4M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 9304K
VM_ALLOCATE 1260K
__DATA 23.3M
__IMAGE 528K
__LINKEDIT 89.4M
__TEXT 147.9M
__UNICODE 544K
mapped file 34.0M
shared memory 4K
=========== =======
TOTAL 406.6M -
Adobe Media Encoder CC Crashing on Startup (W8)
Can somebody help with this issue as it's causing me a heap of problems. On startup, adobe media encoder crashes, it has been working fine for me for the past few weeks. I've updated all software via the creative cloud but I still get the issue.
If this is not a known fault, what should be the next step for diagnosis?
Thanks in advance.Please try holding Shift key while launching AME. This resets the AME preferences.
If this doesn't solve the crash, directly delete the preferences folder <OS drive>:\\Users\<user name>\AppData\Roaming\Adobe\Adobe Media Encoder. Delete a folder "7.0".
If none of above helps, please delete the media cache at <OS drive>:\\Users\<user name>\AppData\Roaming\Adobe.
Delete "Media Cache" and "Media Cache Files". -
Photoshop CC 2014 Windows crashes on startup if plugins installed
Common commercial plug-ins (e.g. Shine-off, Portrait Professional) will not automatically install into this Windows version of Photoshop.
Nik filters will install manually, the installer does not recognize this version of PS, but the program crashes shortly after launch if the plug-ins are installed.
No plug-ins, program runs.
I also have PS CC 2014 installed in OSX Maverick and the Mac plugins, specifically Nik filters, will install and work.
I do not see any entries for PS CC 2014 in the Program files/x86 directory as there are for every other windows version of PS suggesting a programming change.
I hope this is simply more buggy Adobe programming and not a deliberate attempt to sabotage Windows users and the plug-in market. If PS CC 2014 for Windows is not compatible with existing plug-ins its kind of useless/worthless if your workflow includes those plugins.I do not agree that obsoleting all on my expensive plug-ins is a plug-in author's issue; some of these authors are no longer around / listed - it's an unannounced and not warned about break in backwards compatibility!
So, how do we restore operation for plug-ins in "legacy mode"? -
Photoshop cc 2014 keeps crashing on startup
Every time I try to open Photoshop it opens for a few seconds than an error comes up saying that Photoshop has stopped working with a "close program" button.
From event viewer:
Log Name: Application
Source: Application Error
Date: 2014-09-09 11:44:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: VAIO
Description:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2963, time stamp: 0x50f70ed7
Exception code: 0xc0000005
Fault offset: 0x0000000000809143
Faulting process id: 0x1bbc
Faulting application start time: 0x01cfcca972fa553a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: b403cdec-389c-11e4-be8f-b8763fbe857c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-10T03:44:02.000000000Z" />
<EventRecordID>105783</EventRecordID>
<Channel>Application</Channel>
<Computer>VAIO</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.1.0.148</Data>
<Data>53d97a8f</Data>
<Data>igdfcl64.dll</Data>
<Data>8.1.0.2963</Data>
<Data>50f70ed7</Data>
<Data>c0000005</Data>
<Data>0000000000809143</Data>
<Data>1bbc</Data>
<Data>01cfcca972fa553a</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\SYSTEM32\igdfcl64.dll</Data>
<Data>b403cdec-389c-11e4-be8f-b8763fbe857c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>As you can already read from the crash report - your Intel video card driver is crashing.
Update the driver from Intel's website (NOT Microsoft or a system builder). -
Adobe Photoshop Elements 10 crashes on startup
I just purchased Photoshop Elements, and the first time I went to use it, it immediately crashes when I click "edit" to actually enter photoshop. I was able to intall everything, and registered the serial number just fine. But now it crashes every time. I read in another post to try running as Administrator, but I tried that without any luck.
Thanks for your help.
OK let’s deal with the Editor. The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on the desktop icon for PhotoshopElementsEditor.exe
You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Wait whilst it rebuilds the preferences.
-
Adobe Premiere 2014 CC crashes on a MBPro2014/Mavericks
Hi,
Been getting recurrent issues on Ppro. When editing I get freezes, hard reboots is a solution but it re-occurs daily. audio dropouts while editing and exports.
CUDA drivers and permissions are updated but still have issues .. Any help would be greatHi Mark,
I have tried those steps but still get the same issues.
Here is the log files
Process: Adobe Premiere Pro CC 2014 [412]
Path: /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
Identifier: com.adobe.AdobePremierePro
Version: 8.0.1 (8.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [387]
Responsible: Adobe Premiere Pro CC 2014 [412]
User ID: 528154899
Date/Time: 2014-09-30 17:49:35.524 +0530
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 358821C7-8569-9C20-5032-A76A140BEF8F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
Pure virtual function called!
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91e6a866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9406f35c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff88beebba __abort + 145
3 libsystem_c.dylib 0x00007fff88beeb29 abort + 140
4 libc++abi.dylib 0x00007fff89128f31 abort_message + 257
5 libc++abi.dylib 0x00007fff8914d447 __cxa_pure_virtual + 18
6 com.adobe.VideoRenderer.framework 0x0000000104ff0100 ML::RenderableNodeClipSubTreeImpl::GetProducerForFrame(MF::FrameTime const&, ML::CutlistRenderParams const&) const + 368
7 com.adobe.VideoRenderer.framework 0x000000010501f009 ML::RenderableNodeSubtreeImpl::RenderSubTree(dvamediatypes::TickTime const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, bool) + 569
8 com.adobe.VideoFilterHost.framework 0x00000001059e62d5 ML::AEParameter::RenderLayerParam(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, unsigned int, ASL::InterfaceRef<ML::SubTreeRender, ML::SubTreeRender>, ASL::InterfaceRef<BE::IVideoSegments, BE::IVideoSegments>, dvamediatypes::FrameRate, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, ML::AERenderState const&, bool, bool, PF_ParamDef*) const + 549
9 com.adobe.VideoFilterHost.framework 0x00000001059e567e ML::AEParameter::FillParamDef(dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, ASL::InterfaceRef<BE::IComponentParam, BE::IComponentParam>, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>, ML::AERenderState const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, unsigned int, ASL::InterfaceRef<ML::SubTreeRender, ML::SubTreeRender>, ASL::InterfaceRef<BE::IVideoSegments, BE::IVideoSegments>, dvamediatypes::FrameRate, dvamediatypes::TickTime, bool, PF_ParamDef*) const + 3326
10 com.adobe.VideoFilterHost.framework 0x00000001059dd992 ML::AEInData::CBCheckoutParam(PF_ProgressInfo*, int, int, int, unsigned int, PF_ParamDef*) + 1298
11 com.redgiantsoftware.Looks3_AE 0x000000012f5b289a AELookSuitePlugin::DoModalUI() + 1258
12 com.redgiantsoftware.Looks3_AE 0x000000012f5b4320 AELookSuitePlugin::DragEventEffectWindow(PF_EventExtra*) + 160
13 com.redgiantsoftware.Looks3_AE 0x000000012f5b426c AELookSuitePlugin::handleDrag(PF_EventExtra*) + 28
14 com.redgiantsoftware.Looks3_AE 0x000000012f5b58de AEPluginBase::doCmd(int) + 702
15 com.redgiantsoftware.Looks3_AE 0x000000012f5acfd7 EntryPointFunc + 55
16 com.adobe.VideoFilterHost.framework 0x00000001059883a8 ML::AEVideoFilterModule::CallModule(int, PF_InData*, PF_OutData*, PF_ParamDef**, PF_LayerDef*, void*, bool) + 392
17 com.adobe.VideoFilterHost.framework 0x00000001059700f7 ML::AEVideoFilter::CallAEFilter(int, PF_InData*, PF_OutData*, PF_ParamDef**, PF_LayerDef*, void*, bool) + 1063
18 com.adobe.VideoFilterHost.framework 0x000000010597f7f8 ML::AEVideoFilter::DoEvent(PF_EventExtra*, dvamediatypes::TickTime const&, ML::MultiCompoundAction&, bool) + 1976
19 com.adobe.VideoFilterHost.framework 0x0000000105981945 ML::AEVideoFilter::DoClickOrDragEvent(int, PF_Context**, ASL::ParamRect<int>&, ML::EffectArea, ML::ClickEventInfo&, dvamediatypes::TickTime const&, unsigned long, ML::MultiCompoundAction&, bool) + 853
20 com.adobe.VideoFilterHost.framework 0x0000000105981e13 ML::AEVideoFilter::EventDrag(unsigned int, ASL::ParamRect<int>&, ML::EffectArea, ML::ClickEventInfo&, dvamediatypes::TickTime const&, unsigned long, ML::MultiCompoundAction&, bool) + 419
21 com.adobe.VideoFilterHost.framework 0x00000001059821fa non-virtual thunk to ML::AEVideoFilter::EventDrag(unsigned int, ASL::ParamRect<int>&, ML::EffectArea, ML::ClickEventInfo&, dvamediatypes::TickTime const&, unsigned long, ML::MultiCompoundAction&, bool) + 42
22 com.adobe.Mezzanine.framework 0x00000001062a8ffe MZ::ParameterDirectManipulator::LeftButtonUp(ASL::ParamPoint<int> const&, MZ::KeyModifierInfo const&) + 270
23 com.adobe.HandlerEffectControls.framework 0x000000010a9af03b non-virtual thunk to HandlerEffectControls::CustomParameter::DoLeftButtonUp(ASL::ParamPoint<int> const&, UIF::KeyModifiers const&) + 43
24 com.adobe.dvaui.framework 0x0000000104130cc6 dvaui::ui::PointerCapture::InvokeEnd(bool) + 134
25 com.adobe.dvaui.framework 0x000000010413a495 dvaui::ui::UI_NodeManager::EndInputCapture(bool) + 117
26 com.adobe.UIFramework.framework 0x0000000104a61d21 UIF::PlatformViewMouseCaptureImpl::DoMouseEvent(dvaui::ui::MouseEvent const&) + 353
27 com.adobe.dvaui.framework 0x0000000104144f6d dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 429
28 com.adobe.dvaui.framework 0x0000000104144836 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 166
29 com.adobe.dvaui.framework 0x00000001041446e2 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
30 com.adobe.dvaui.framework 0x00000001041c0ed0 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
31 com.adobe.dvaui.framework 0x00000001041c0a48 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
32 com.adobe.dvaui.framework 0x00000001041bedf9 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
33 com.adobe.dvaui.framework 0x00000001041bed56 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
34 com.adobe.dvaui.framework 0x00000001041c04d9 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
35 com.adobe.dvacore.framework 0x00000001002ea38c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
36 com.adobe.Frontend.framework 0x000000010006bc29 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
37 com.adobe.dvacore.framework 0x00000001002ea4d8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
38 com.adobe.dvacore.framework 0x00000001002eb875 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
39 com.adobe.dvaui.framework 0x00000001041cb7aa -[DVAMacContainerView mouseUp:] + 122
40 com.apple.AppKit 0x00007fff929d8aea forwardMethod + 122
41 com.apple.AppKit 0x00007fff929da145 -[NSWindow sendEvent:] + 781
42 com.apple.AppKit 0x00007fff9297b5d4 -[NSApplication sendEvent:] + 2021
43 com.adobe.dvaui.framework 0x00000001041c4cfb -[DVAMacApplication sendEvent:] + 603
44 com.adobe.Frontend.framework 0x00000001000c889d -[PremiereCocoaMacApplication sendEvent:] + 317
45 com.apple.AppKit 0x00007fff927cb9f9 -[NSApplication run] + 646
46 com.adobe.Frontend.framework 0x00000001000ca38d FE::MacApplication::RunSelf() + 45
47 com.adobe.Frontend.framework 0x000000010004898a FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
48 com.adobe.Frontend.framework 0x00000001000cbc44 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 276
49 com.adobe.Frontend.framework 0x00000001000d2e25 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
50 com.adobe.AdobePremierePro 0x00000001000018ac main + 508
51 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52
=============================================================
Edited by moderator to trim the crash report to the good parts.
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