Adobe CC 2015 issues

Anyone else facing issues with Adobe?We have about 25 users that work on graphics in our company, they use:
- Illustrator
- Photoshop
- InDesign, etc...Since Adobe (auto)-updated their software from 2014 to 2015 edition, all of our users are complaining about stability issues, software crashes, very very slow programs...I've called Adobe support numerous times in the past couple of days and they keep blaming everything except for their own software.First call: "It's the hardware sir!"
Sure...: i7-4770, 16GB DDR3, 256GB SSD, NVidia Quadro 1GB, built this year, specifically for our editors.2nd call: It's the drivers sir...
Checked, everything is up to date3rd call: It's the user accounts... they're all corrupt...Yesterday: User reports there's a Illustrator update... let's try that...
Check the whats new section: "Stability fixes, performance...
This topic first appeared in the Spiceworks Community

The help file didn't fix it for me.
del %APPDATA%\Adobe\CoreSync\options.tix
Didn't work, primarily because the file wasn't in that location. It was inside one more folder appdata\roaming\adobe... Even when I deleted the file and restarted CC, I'm just getting the spinning wheel with no syncing. I'm all up to date with apps. What else can I try?

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    MSI (s) (40:54) [16:13:11:394]: Using cached product context: machine assigned for product: 04583E7B553E3053FA7D36B5F2F2671E
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    MSI (s) (40:54) [16:13:11:394]: Using cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
    MSI (s) (40:54) [16:13:11:395]: Setting cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
    MSI (s) (40:54) [16:13:11:395]: Using cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
    MSI (s) (40:54) [16:13:11:395]: Setting cached product context: machine assigned for product: 29F618052561C7A49BCB846F2847C2B4
    MSI (s) (40:54) [16:13:11:395]: Using cached product context: machine assigned for product: 29F618052561C7A49BCB846F2847C2B4
    MSI (s) (40:54) [16:13:11:395]: Setting cached product context: machine assigned for product: 3128052F989958E40A8727EB849371FE
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    MSI (s) (40:54) [16:13:11:395]: Setting cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
    MSI (s) (40:54) [16:13:11:395]: Using cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
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    MSI (s) (40:54) [16:13:11:396]: Setting cached product context: machine assigned for product: 6F9E66FF7E38E3A3FA41D89E8A906A4A
    MSI (s) (40:54) [16:13:11:396]: Using cached product context: machine assigned for product: 6F9E66FF7E38E3A3FA41D89E8A906A4A
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 7664CBBF125287E41BDB78607F4745B9
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    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 766F6333940964D4896BC447E3BE5C1B
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    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 77051A78730FF32458DAC3705B07BD53
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 77051A78730FF32458DAC3705B07BD53
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 775F634D5961F2D4B844CA679CE90020
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 775F634D5961F2D4B844CA679CE90020
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 7BD4C90EC03660F46A13E87A329932FA
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 7BD4C90EC03660F46A13E87A329932FA
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 7E0BA6F1DDC839B4A832AAE92BEFCF4E
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 7E0BA6F1DDC839B4A832AAE92BEFCF4E
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 7F80AB91827CC964A853FBDB6333EB80
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 7F80AB91827CC964A853FBDB6333EB80
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 8456A20EEDF62E04E89D11D9D7E746F1
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 8456A20EEDF62E04E89D11D9D7E746F1
    MSI (s) (40:54) [16:13:11:397]: Setting cached product context: machine assigned for product: 88119C0AF88C68E4396EDCC7A9626694
    MSI (s) (40:54) [16:13:11:397]: Using cached product context: machine assigned for product: 88119C0AF88C68E4396EDCC7A9626694
    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: 884FD4BEFEAAF6043A14BCA2AA13B509
    MSI (s) (40:54) [16:13:11:398]: Using cached product context: machine assigned for product: 884FD4BEFEAAF6043A14BCA2AA13B509
    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: 8A84FEFC8BFBCAE3B85AEDF4A82A76EC
    MSI (s) (40:54) [16:13:11:398]: Using cached product context: machine assigned for product: 8A84FEFC8BFBCAE3B85AEDF4A82A76EC
    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: 94707D491824CA93DA095BA6E0A004E2
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    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: 96F071321C0420729002000010000000
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    MSI (s) (40:54) [16:13:11:398]: Using cached product context: machine assigned for product: 9D0EE644B6F1FB242887D8B071B21AD5
    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: A09035D453ECDB243B77380100103810
    MSI (s) (40:54) [16:13:11:398]: Using cached product context: machine assigned for product: A09035D453ECDB243B77380100103810
    MSI (s) (40:54) [16:13:11:398]: Setting cached product context: machine assigned for product: A09035D454B9B7346AA6380100003800
    MSI (s) (40:54) [16:13:11:398]: Using cached product context: machine assigned for product: A09035D454B9B7346AA6380100003800
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: A3878338869058B3FA7CABEAA036CD05
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: A3878338869058B3FA7CABEAA036CD05
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: A57765D93F393A44082948E08362ED03
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: A57765D93F393A44082948E08362ED03
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: A6C64DD86500CEF47BA082BB611A1FF1
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: A6C64DD86500CEF47BA082BB611A1FF1
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: A7C639EE04AE5D13B956E8E380C98382
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: A7C639EE04AE5D13B956E8E380C98382
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: A889D6FD0AEE7724AA8B51E880E634B9
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: A889D6FD0AEE7724AA8B51E880E634B9
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: AABFD194FE7760B46867F26CE6EE40A9
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: AABFD194FE7760B46867F26CE6EE40A9
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: B6ACDB9A3563B764CA384963D73AFB3E
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: B6ACDB9A3563B764CA384963D73AFB3E
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: BA342DECAB7C24D3699041FEA5F66C10
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: BA342DECAB7C24D3699041FEA5F66C10
    MSI (s) (40:54) [16:13:11:399]: Setting cached product context: machine assigned for product: BC3F6BE54F64F1540A82F7D6D8537D0D
    MSI (s) (40:54) [16:13:11:399]: Using cached product context: machine assigned for product: BC3F6BE54F64F1540A82F7D6D8537D0D
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: BDAD5335AB438EA45A9146D887948864
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: BDAD5335AB438EA45A9146D887948864
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C173E5AD3336A8D3394AF65D2BB0CCE6
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C173E5AD3336A8D3394AF65D2BB0CCE6
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C28643E881181F13CBC489DC69571E2C
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C28643E881181F13CBC489DC69571E2C
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C4B69A87346AF0D4892C8A1EA666969F
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C4B69A87346AF0D4892C8A1EA666969F
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C7030BC4E565144468EBD02F4EBF28C8
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C7030BC4E565144468EBD02F4EBF28C8
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C7548CA35830AEB49A950E590FD5D676
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C7548CA35830AEB49A950E590FD5D676
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C7BCDCEDCC85568419FA26F77989EF84
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C7BCDCEDCC85568419FA26F77989EF84
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: C8A8601403F36B6479A8AE96F2821DFA
    MSI (s) (40:54) [16:13:11:400]: Using cached product context: machine assigned for product: C8A8601403F36B6479A8AE96F2821DFA
    MSI (s) (40:54) [16:13:11:400]: Setting cached product context: machine assigned for product: CF454FAAAC2892F4BA13A60149587EE6
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: CF454FAAAC2892F4BA13A60149587EE6
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D04BB691875110D32B98EBCF771AA1E1
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D04BB691875110D32B98EBCF771AA1E1
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D139E7FE48CDB174D86B8A3385904547
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D139E7FE48CDB174D86B8A3385904547
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D30CF9A3586C138449FCE4FD3D474979
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D30CF9A3586C138449FCE4FD3D474979
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: D871E8DFE4B8AD244B43FE2F0723B9C1
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: D871E8DFE4B8AD244B43FE2F0723B9C1
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: DFC90B5F2B0FFA63D84FD16F6BF37C4B
    MSI (s) (40:54) [16:13:11:401]: Using cached product context: machine assigned for product: DFC90B5F2B0FFA63D84FD16F6BF37C4B
    MSI (s) (40:54) [16:13:11:401]: Setting cached product context: machine assigned for product: DFDBABC48F94DF74EBD7CEED270725A5
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: DFDBABC48F94DF74EBD7CEED270725A5
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: E08F45ADC1622A148A5545A941F4F295
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: E08F45ADC1622A148A5545A941F4F295
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: E937F97667C514A45B269F9312656BDD
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: E937F97667C514A45B269F9312656BDD
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: E97A59ECCF4EFFF4A857920FB449F22F
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: E97A59ECCF4EFFF4A857920FB449F22F
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: EDEED656CA6FAC745A861A4B3EB47506
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: EDEED656CA6FAC745A861A4B3EB47506
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: EEDB8CDDCACDD4042875E3D8B4874276
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: EEDB8CDDCACDD4042875E3D8B4874276
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: F132F0B0A6ECD384AA32773B467F9571
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: F132F0B0A6ECD384AA32773B467F9571
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: F4E3B286A696ED244AC1C470AE61874B
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: F4E3B286A696ED244AC1C470AE61874B
    MSI (s) (40:54) [16:13:11:402]: Setting cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (40:54) [16:13:11:402]: Using cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
    MSI (s) (40:54) [16:13:11:403]: Setting cached product context: machine assigned for product: FDEF50A6E266FB64A85210E0F3C1C996
    MSI (s) (40:54) [16:13:11:403]: Using cached product context: machine assigned for product: FDEF50A6E266FB64A85210E0F3C1C996
    MSI (s) (40:54) [16:13:11:404]: SRSetRestorePoint skipped for this transaction.
    MSI (s) (40:54) [16:13:11:409]: MainEngineThread is returning 2
    MSI (s) (40:38) [16:13:11:409]: No System Restore sequence number for this installation.
    MSI (s) (40:38) [16:13:11:410]: User policy value 'DisableRollback' is 0
    MSI (s) (40:38) [16:13:11:410]: Machine policy value 'DisableRollback' is 0
    MSI (s) (40:38) [16:13:11:410]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (40:38) [16:13:11:411]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (40:38) [16:13:11:411]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (40:38) [16:13:11:411]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (40:38) [16:13:11:411]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (40:38) [16:13:11:411]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (40:38) [16:13:11:411]: Restoring environment variables
    MSI (c) (88:5C) [16:13:11:412]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (88:5C) [16:13:11:413]: MainEngineThread is returning 2
    === Verbose logging stopped: 5/24/2011  16:13:11 ==
    Any help would be most appreciated.

    Fixed answer with a workaround using a second user account.

  • Adobe AIR installation issue - hangs at "Installing..."

    Hello everyone!
    I know questions similar to this have been asked many times before, but I did not manage to find the solution to my problem after a few hours of reading and trying the various 'solutions' around the net and this forum. I apologise if I missed it.
    I cannot seem to install Adobe AIR. I run a freshly downloaded installation executable, but it hangs at "Installing..." and 0% progress for a very, very, very long time, if I let it. This last try has been going for 45 minutes as I write. The only way to get out of the installer is through Task Manager and killing the service, as hitting 'Cancel' just makes the installer attempt to cancel endlessly.
    I tried installing it in safe mode but there it gives an error saying I may not have administrative permissions (which I do have);
    I created a new user account;
    I "run as Administrator" and am using an account with administrative rights;
    I tried it through the command line with putting the file in c:\ and running "AdobeAIRInstaller.exe -silent" without quotes from c:\;
    I have shut off all my antivirus software;
    I tried downloading it with a different browser;
    I tried using the MicrosoftFixit.ProgramInstallUninstall, and took Adobe AIR off the list;
    I tried uninstalling all Adobe products and then reinstalling them, with Adobe AIR last
    ... and some more things, but none of this has helped. Here's what the installation log generates when it hangs:
    [2012-12-25:01:16:36] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
    [2012-12-25:01:16:36] Commandline is:
    [2012-12-25:01:16:36] No installed runtime detected
    [2012-12-25:01:16:40] Relaunching with elevation
    [2012-12-25:01:16:40] Launching subprocess with commandline c:\users\terri\appdata\local\temp\air7b85.tmp\adobe air installer.exe -ei
    [2012-12-25:01:16:40] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
    [2012-12-25:01:16:40] Commandline is: -stdio \\.\pipe\AIR_7668_0 -ei
    [2012-12-25:01:16:40] No installed runtime detected
    I would much appreciate any help or advice anyone can give me regarding this! This is starting to drive me nuts.
    Thank you.
    ( also, this is my first post, so please forgive if I've done anything wrong or not according to etiquette! )

    Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:
    How to enable Windows logging
    Once you've enabled logging, try installing again.  Grab the newly created msi logs and either post here or email me at [email protected]  I'll examine the logs and see if we can find a common issue between the systems.
    Thanks,
    Chris

  • Communication from Adobe around recent issues

    John Metzger asked me to post the following message:
    >>>>>>>>>>
    An open communication around recent issues reported with the latest deployment of Adobe Digital Publishing.
    I’d like to open a direct dialog between the Adobe Digital Publishing team and current customers (pre-release and production) around the release we deployed the week of 6/13. 
    First, I’d like it known that we are listening to our customers and working to fix issues with the latest release. We have employees actively reading the pre-release and production forums, trying to cull out bugs from the various user scenarios. We also gather information from our staff in the field and try to respond. Your concerns do not fall on deaf ears. We have engineers and QE working on the reported problems, fixing our highest concern which is the errors you are receiving while uploading and downloading content to our hosted services. We have fixes in the process of being tested, with in an effort to deploy a hot fix as soon as we are comfortable with the changes.  This is our highest priority item.
    You can help us fix the problem by continuing to report issues on the forums. When you do report an issue it helps us to have the following pieces of information.
    1) The toolset and version being used to upload content (are you using the old content bundler workflow or the new Folio Producer)?
    2) If you are using the Folio Producer, have you used the acrobat.com backdoor to modify the folio?
    3) Did you cancel any uploads while others were in progress?  see a network outage, or a failure during upload?
    4) Do you see any pattern of particular content type that is causing errors?
    5) Account ID (so we can search our logs for failures)
    6) Any failure codes or messages
    We may reach out to you directly and ask for content and other information so we can attempt to replicate your situation from our side.
    Secondly, we need to improve our communication channels now that the product is being released to a wider audience. We need to do a better job explaining the compatibility matrix between the various parts of the solution. Many of you upgraded to the recent authoring release without understanding that the viewer in the Apple store that supported V13 was not available. Due to the lengthy approval time to get our viewer through the Apple process, we’ve never held back the other parts of the solution waiting for the viewer to be available in the Apple store. Other platform vendors have a much shorter approval process. We prefer to get the tools into the hands of our customers as soon as they are ready. Long time users of the solution understand the interaction and the upgrade process. We will do a better job explaining these scenarios to newer users of the tools. We are working on expanding the channels of communication to educate our users, sales and support staff of these interactions.
    Thirdly, some users are asking for the return of desktop folio production and control without going to the cloud. We are actively working on features that re-enable these work flows while also addressing the security concerns of our larger publishers. Some of these features include the ability to author disconnected folios, and push to the cloud at a time of your choosing and the ability to preview content on a locally connected device. This does not mean we are re-enabling the Apple concept of side loading, where you import a local .folio file into the Adobe Content Viewer via iTunes. We are actively working on these features but I can not share when they will be available to customers just yet. If you are a customer who has purchased the Digital Publishing Suite, you may contact your reseller or Adobe Account Manager to participate in roadmap briefings.
    Fourth, the ability for pre-release customers to manipulate .folio content through the Acrobat.com organizer was a bug. It was not a feature of the product. Digital Publishing customers get access to the suite of services through Digitalpublishing.acrobat.com. We built a specific set of tools and UI around the production tasks of editing metadata, arranging article order and interaction with our distribution service. Those services use Acrobat.com as infrastructure to enable this functionality. Moving forward, Digital Publishing will continue building a customer experience tailored to production tasks and disabling any back door access through the Acrobat.com organizer. Fixing this bug has surfaced features that our customers would like see in the Folio Builder panel. We are working on adding article ordering and a better Digital Publishing sharing experience to our creative customers through the Folio Builder Panel.
    I hope that this message clarifies our current status, priorities and addresses concerns that Adobe isn’t listening to the concerns of its customers. I hope that you continue using the product and continue expressing yourselves on the pre-release and product forums. We are listening and actively working toward building a better product.
    John Metzger
    Product Manager - Digital Publishing

    You said you tried  clearing your cache data from Edit->Preferences and Adobe Partner Services ->Clear Online Service Data? Right?
    Have you been able to upload to Facebook and see them there for the first two days?
    Thanks
    Andaleeb

  • Adobe Reader 11 Issue there was an error

    Hello,
    i have a problem with Adobe Reader 11. Sometimes when i open a document i downloaded with firefox or internet explorer i get the error: " there was an error opening this document access denied". This just happens when i doubleclick it to open. If i open it with open with i dont get this error. I also have the permissions for the file.
    I tried the solution:
    Launch Adobe Acrobat Reader XI
    Go to: Edit > Preferences...
    Click on "General" in the left pane.
    Uncheck "Enable Protected Mode at startup"
    You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
    Click OK to save your change.
    Exit Adobe Reader
    Can someone help me please?
    Thank you

    Hi,
    After unchecking protected mode at startup option were you able to reproduce the issue?
    Thanks,
    Shakti K

  • After effects & Adobe Bridge preview Issue *freezing*

    Hello all,
    I wanted to begin learning After Effects CS4, unfortunately Adobe Bridge CS4 is halting my education.
    If I explore any kind of After effects CS4 preset, and preview it inside of Adobe bridge, my pc freezes. The preview window, within Bridge CS4 turns blank white while it freezes,
    the Windows toolbar of Adobe bridge, says not responding temporarily, if a wait a little while around 30-45 seconds I regain control of my pc again, the preview box occasionally will show a still image and sometimes it will stay white or flicker. If I do wait the 30-45 seconds the toolbar window no longer says 'not responding' I can click to a (non) After effects preset folder, (for example) 'My family pictures' and it will operate normally but if I go back to the After effects CS4 presets again the freezing will occur once more.
    What I find strange is that Adobe Bridge previewing, works absolutely fine for my photoshop documents, Illustrator documents, and any Jpeg photos I have, all after effect presets fail to preview, regardless of type if it's a still shape background or animated sprite, the same freeze issue occurs
    I was wondering if anyone has helpful tips?
    so far I have downloaded all important driver updates for my graphics card, my card is a nVidia GeForce 7900 GS 256, I have also reinstalled bridge and AfterEffects, I have downloaded all the relevent players.
    I am a Windows vista user, also I have enough RAM I believe, just over 3 Giga
    I dont know how useful the info is on my Pc spec is, but I thought it could be worth mentioning.
    I have looked for a few hours to find some kind of thread with a similar problem I have been unsuccessful, I hope someone can help
    Kindest regards Julian

    Hi Curt y,
    I do have the latest Quicktime player installed, I would'nt have have thought that would halt me previewing CS4 after effect still shapes and backgrounds? but.. I'm not to sure if I'm honest.
    well I tried uninstalling and reinstalled my player still no sucess sadly.
    do you know roughly what date all these old threads popped up?
    I'm going to scavenge for them anyway in the the hope I find something useful. *must be positive*
    thank you Curt y, for giving me some of your time.
    regards Julian

  • IPhoto fix that worked for me (Coregraphics & Adobe Color Profiles issues)

    Ok, I posted a few days back in reference to getting help with my iPhoto. I do apologize on the fact this is quite the long post but maybe it will be easy to understand for those who are like me and not all that computer literate. I searched all the discussions and used all the different advice from different people but had no luck. I was able to FINALLY get iPhoto up and running again last night after doing just a few simple things. Please note that this may not work for everyone. Also please note that I AM NOT an expert in dealing with computers and working with computers. It's just that my ADD kicks in when something needs fixing and I won't stop till its finished. Below are a few lines from the crash report that I was getting each time I attempted to open iPhoto from my Macbook Pro Late 2011 running 10.8.3.
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000024
      VM Regions Near 0x24:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/iPhoto.app/Contents/MacOS/iPhoto
        VM_ALLOCATE            0000000000001000-0000000000055000 [  336K] ---/--- SM=NUL 
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreGraphics                  0x9678ec6c color_space_create_adobe_rgb_1998 + 28
    1   com.apple.CoreGraphics                  0x9666dd70 CGColorSpaceCreateAdobeRGB1998 + 32
    2   com.apple.CoreGraphics                  0x9642b46b CGColorSpaceCreateWithName + 652
    3   com.apple.geode                         0x01079d4a +[DGColorSpace initialize] + 1018
    4   libobjc.A.dylib                         0x90267600 _class_initialize + 305
    5   libobjc.A.dylib                         0x902674c8 prepareForMethodLookup + 78
    6   libobjc.A.dylib                         0x90267337 lookUpMethod + 81
    7   libobjc.A.dylib                         0x902672e1 _class_lookupMethodAndLoadCache3 + 47
    8   libobjc.A.dylib                         0x90266ac1 objc_msgSend + 81
    9   com.apple.geode                         0x010798a0 +[DGContextMgr newBitmapContextCached:accelerated:] + 61
    10  com.apple.geode                         0x0107985e +[DGContextMgr newBitmapContextWithAcceleration:] + 49
    11  com.apple.RedRock                       0x02647bf6 -[Godot loadGeode] + 1261
    12  com.apple.RedRock                       0x026448a8 -[Godot init] + 1571
    13  com.apple.RedRock                       0x026437d2 +[Godot initGodotApp] + 108
    14  com.apple.iPhoto                        0x00083be8 0x55000 + 191464
    15  com.apple.iPhoto                        0x0008236b 0x55000 + 185195
    16  com.apple.Foundation                    0x9a3bc4cf __NSFireDelayedPerform + 413
    17  com.apple.CoreFoundation                0x95ed1416 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    18  com.apple.CoreFoundation                0x95ed0db5 __CFRunLoopDoTimer + 709
    19  com.apple.CoreFoundation                0x95eb5bc2 __CFRunLoopRun + 1842
    20  com.apple.CoreFoundation                0x95eb502a CFRunLoopRunSpecific + 378
    21  com.apple.CoreFoundation                0x95eb4e9b CFRunLoopRunInMode + 123
    22  com.apple.HIToolbox                     0x9052af5a RunCurrentEventLoopInMode + 242
    23  com.apple.HIToolbox                     0x9052abf5 ReceiveNextEventCommon + 162
    24  com.apple.HIToolbox                     0x9052ab44 BlockUntilNextEventMatchingListInMode + 88
    25  com.apple.AppKit                        0x923c39aa _DPSNextEvent + 724
    26  com.apple.AppKit                        0x923c31dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    27  com.apple.AppKit                        0x923b963c -[NSApplication run] + 855
    28  com.apple.AppKit                        0x9235c666 NSApplicationMain + 1053
    29  com.apple.iPhoto                        0x00064c99 0x55000 + 64665
    30  com.apple.iPhoto                        0x000642e5 0x55000 + 62181
    -Run and attempt to repair any Color Profiles that may need to be fixed. There were 4 that could not be fixed for me. Locate these profiles and move them to your desktop (Note: I was still able to open and use all applications in my Adobe CS6 Master Collection after moving these profiles but you may want to check just to be sure if you are using Adobe).
    -Even though I had done this many times, run the Disk Utility App in your Utilities Profile and Verify and Repair any permission needed (For me, I had none at this time that needed to be repaired).
    -Next, I did an Apple Hardware Test. For me and the model Macbook Pro I am using, I had to restart my computer and when the screen went black for me at restart about the time the start up sound is about to come on, I pressed ALT-D. On some models you just have to press D. I did disconnect everything prior to doing this except the power cord and the Internet. I did a full AHT test that took about an hour or so. If you get an error code, be sure and right it down whereas your issue may be something different than mine and this will not apply to you. There were no problems from the test and then restarted the computer.
    -At restart I decided to get into the OS X Recovery by pressing Command-R to either start from scratch or find some other way to fix the issue because I was tired of racking my brain on this and was about to throw the computer in to the wall.
    http://support.apple.com/kb/HT4718 For help or questions on the OS X Recovery Process
    -Once in the OS X Recovery from the Mac OS X Utilities Pane, I selected reinstall and then I selected my current Hard Drive. Luckily by doing this (not that I was aware or anything, but none of my files or folders were deleted and it only reinstalled Mountain Lion and whatever else it needed)
    -This process took about an hour and once finished, I restarted my computer
    -I logged back in to my account but did not attempt iPhoto at this time. Instead I immediately checked to make sure that 10.8.3 was what was reinstalled back on my Mac. I then checked for Software Updates which I had a few and installed these updates.
    -I then went back to the Disk Utilities App from my Utilities folder and Verified the Disk and Disk Permission. To my surprise, many of the files that were in the iPhoto crash thread (posted above) were now showing up as needing to be repaired. I repaired what needed to be repaired.
    -I verified all my Color Profiles to make sure none were showing up again (which there were none that needed to be repaired)
    -I did a check check of some Adobe CS6 Apps just to verify they were opening and working correctly
    -I restarted my Mac (Once again) and logged back in. I opened up iPhoto and everything worked and is working PERFECTLY. I then re-connected my printers and my Time Machine and performed a back up before importing photos back in to iPhoto. I DO WISH NOW THOUGH THAT I HADN'T DELETED AND RE-INSTALLED IPHOTO but it is nice being able to start over and organize iPhoto a little better than before.
    I am sorry this is such a long post but for people like me who are not professionals in the computer department, sometimes it's good to "dumb" things done so that us "average joes" can understand a little better. Hopefully this will work for those who are having issues like mine. Thanks for all the help from everyone from my previous posts.

    Tom:
    To help prevent loss like you experienced see the tip at the end of my signature.
    Do you Twango?
    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
    I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

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