Adobe CC cancellation did not go through

Hello everyone. I cancelled my subscription on June 19th, 2014 through the website, which was set to renew on the 20th. A few minutes later I received an email saying my subscription has transitioned from paid to free, suggesting to me that it worked, and my account management showed no active subscriptions. Today (the 21st) I received an email indicating that my subscription had been renewed, against my wishes, and at the higher rate of pay to my initial student pricing. Needless to say I have been trying to contact Adobe to dispute this, but all links to any support email either give an html error, or redirect me to the Contact Customer Support page which does not work. When you try to select any product, it says "Sorry. No data available for this product at this time." Nowhere to be found is any other contact information, so I am resorting to the forums.
I like Adobe, and I had been planning on reactivating my subscription in the future, but I am concerned that I can be charged money randomly, that it appears to be impossible to reliably cancel your subscription, and that it is so difficult to receive customer service. This exact same issue has occurred for other users as well, seen here: https://forums.adobe.com/thread/1372084
In summary, I would like to please have my subscription cancelled, and for the latest payment taken against my explicit wishes to be reversed as I was well within the time limits set by my subscription, I would forward the email as evidence but there is no given way for me to contact support. Thanks in advance for any help you can give, and I don't mean for this to sound overly angry, I just was taken aback by the charges today.

That is very interesting, thanks John. The link you gave actually works as customer support. The link I could navigate to from my account by clicking on "Customer Support" leads to https://helpx.adobe.com/ca/contact.html?product=creative-cloud and there the second drop-down menu doesn't work. I'm not sure if this is a problem with the website or I am simply missing something, but somehow yours worked. I will try that out.

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
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