Adobe CC download error when I logged in to my account.

Hi,
The problem is I can't download any app updates via Adobe CC when I logged in to my account.
But I try to download it from the new account which is created for test and it worked!
So I'm thinking about transfer everything(include the settings) from the old account to the new one
or should I back up my files and reset the iMac but i'm losing all the settings, right?
Could anyone give me some suggestions or better way to manage this?
Thank you.

Definitely backup.
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
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