Adobe CC error code 68

I am having trouble installing and downloading Adobe Photoshop CC on my Mac. I recently purchased the programme and have yet to be able to use it. When I try I get a message saying 'another version of Creative Cloud is currently running. To continue, please quit that instance and retry. error code 68'
I haven't been able to get Cc on my computer so there IS NO other version running. help I'm tearing my hair out over this one!!!

uninstall cc, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), then install ps cc - Adobe: Creative, marketing, and document management solutions

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