Adobe cc wants me to enter a serial number for my student cc 2014 but i can't enter the license site...

hi folks,
i am a student from berlin, germany. i chose the cc 2014 student subscription for 19,99€ monthly ( mac OSX 10.9.3 ). i had an adobe ID before and i continue using it now. i installed some programs from the CC2014. after that i wanted to try out muse, started the program and was asked whether i wanted to test the program for 30 days, or if i wanted to license it. i clicked the license button and went to https://licensing.adobe.com as suggested. there it said "Sie konnten nicht als autorisierter Anwender dieser Website identifiziert werden. Wenden Sie sich bitte an Adobe." translation: "it was impossible to identify you as an authorised user of this website. contact adobe". what now?
i went to adobe support ( the written support, because chat and telefone-support is from 9:00 to 17:00 - my working hours ). there i did everything that was suggested: correcting the hosts file, keychain certificates etc. nothing helped.
has anybody an idea what i could do next?
thank you all

Hi Jeff,
yes, I completed each and every step listed in Sign in, activation, or connection errors | CC, CS6, CS5.5. It didn't help. The forum told me to change the language of the CC application to english international, which i did - didn't help, still there was a serial number required.
now i deleted the hosts file completely from my computer ( still have it in my trashbin ). now the programs work fine but i am concerned if i did something wrong/illegal by deleting the hosts file.

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