Adobe change my Creative Cloud to Trial version

Hi, I paid my Creative Cloud monthly fees for the first time then Adobe send me email that there is a problem to get money for the second month .. so they change my CC as trial .So, what can i do ? , I have't any problem with my visa . Now , what about make another order? or they can take my monthly fees twice as two orders not one ? could anyone advice me , please.

Hi Creative Cloud new_user,
Please contact the support for the billing related issues:
http://helpx.adobe.com/in/contact.html
Regards,
Sheena

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