Adobe cloud and CS6 not working

Question

Hi im unable to get cs6 to work for me using cloud? it keeps telling me my trial is over even though ive paid every month since June last year? ive tried deleting and reinstalling ect ect help!! there is no point me having this if i cant use it x

Answer 1

Hi Livlah-T,
Everything looked normal with your account but it didn't appear you had completed the 30 day license check.
My recommendation would be
- Launch Adobe Application Manager from either the Start menu (Windows) or Applications folder (Mac) and install all available product updates.
- Once this is complete launch whatever product was showing up as a trial and click the "License this software" and sign in with your Adobe ID.
If the next time you launch the product it is still coming up as a trial, you might try creating a new administrator account and going through the "License this software" process again
Windows 7  - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account
http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
Windows 8  - http://windows.microsoft.com/en-IN/windows-8/create-user-account
10.7 - http://support.apple.com/kb/PH4600
10.8 - http://support.apple.com/kb/PH11468
and double-check nothing is interfering with the 30 day license check process
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Ensure you can reach
https://lm.licenses.adobe.com
and nothing is blocking access such as the hosts file or firewall software
Hope that helps,
-Dave