Adobe Cloud Problems

I tried to join/sign up for Adobe Cloud online and it is still giving me a "please wait" message and it has been over 12 hours. I don't want to refresh or leave the page in case it messes it up. Does it normally take this long to process??

Nope. You have a connection problem with your browser or it's suppresssing a JavaScript. Refresh the page, check your Adobe account. If soemthing went wrong, contact support directly by phone or web chat and try to use a different browser the next time...
Mylenium

Similar Messages

Updating my Adobe Cloud Problem

I have just purchused the $50/month subscribtion for the Adobe Cloud. So I have acces to downloading all of adobe products. When I try to download Adobe Flash is asks me to update my adobe cloud, its starts the update but at the end it says the update failed on my desktop. My email is verified. So I cannot download anything at the moment so I am very unhappy. Please I need help ASAP. Thank you

1. sign out and then back in to your adobe cc desktop app. retry to download flash
2. if that fails, restart your computer and redo step 1. then retry downloading flash.
3. if that fails, use solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
4.. if that fails, you can start using your cc apps now by following the steps below:
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

My Premier Pro software that I get from Adobe Cloud subscription, no longer RENDERS. How can I speak with Tech support to remedy this problem?

My Premier Pro software that I get from Adobe Cloud subscription, no longer RENDERS. How can I speak with Tech support to remedy this problem?

For several hundred productions, Pr CS6 worked perfectly for me. Now, for some unknown reason, when I attempt to render video, the render progress window continually shows more and more frames to be processed. Therefore when I get to 80% rendered it drops back to 70% and increases the total frames in the render.... over and over, so that I never get past 99% rendered... regardless of how long I let it process.

Adobe Cloud App Problems

Cannot sign into adobe cloud app. Will sign in and then kick me right out. I can on the web but the app will not work. Ive tried uninstalling it and installing it again but still nothing has worked. Any help will be appreciated thank you .

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Cloud installation problem

Hi guys, I just did a sytem restore, and Adobe illustrator is no longer in my computer... when I tried to get it again...upsss the Adobe Cloud said that I have already AI on my system. I am not able to install it again, any idea? I am desperate... thanks in advance!

schwartzklon,
You may try to restart the Creative Cloud application by quitting and relaunching it.
Other than that, this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Cloud Adobe subscription problem !

hello, I agree has a subscription from the Adobe Cloud 14/09/2012.
Since today I no longer have access to the service?
When I agree to the subscription I suggest that it was for the year, but apparently Adobe has not taken into account.
I do not see any place you must manually click to pay in order to regain access to Adobe software.
Thank you for your help, very urgently!
Dario Neri
bonjour , j'ai souscris a un abonnement Cloud Adobe à partir du 14/09/2012.
Depuis aujourd'hui je n'ai plus accès au service ?
Quand j'ai souscris a l'abonnement j'ai indiquer que c'était pour l'année, mais apparemment il Adobe ne l'a pas pris en compte.
je ne vois pas à quelle endroit il faut cliquer pour payer manuellement afin de pouvoir accéder de nouveau aux logiciels Adobe.
Merci pour votre aide , very urgent!!
Neri Dario

Hi,
Please call the customer service and confirm if the payment is done for this month.
Do you see your credit card charged for this service for the current month?
Thanks
Kapil Malik
Salut,
S'il vous plaît appelez le service à la clientèle et de confirmer si le paiement est effectué pour ce mois.
Voyez-vous votre carte de crédit pour ce service pour le mois en cours?
Merci
Kapil Malik

Problem issue adobe cloud

http://iv.pl/images/68220942748336369536.png
hello how to turn adobe cloud I have a white background and nothing I can do
PL: witam jak włączam program adobe cloud to mam białe tło i nic nie mogę zrobić

Have you tried uninstalling and reinstalling the Creative Cloud desktop application haccle?
You can also look at the suggestions here in this article around special characters in your account -- Blank white screen | Sign in | Creative Cloud Packager
Lastly if neither of these suggestions work, a few users have reported that installing the Application Manager has helped them --- Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Let us know what resolves for you.
Regards
Pete

PROBLEM ADOBE CLOUD

http://iv.pl/images/68220942748336369536.png
hello how to turn adobe cloud I have a white background and nothing I can do
PL: witam jak włączam program adobe cloud to mam białe tło i nic nie mogę zrobić

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Cloud Update stuck at 99%

My Adobe Cloud update for After Effects CC 2014 has been stuck at 99% for about 20 minutes. I have a job I need to get out right away. Anyone have any ideas? Would really appreciate any help... thank you!

After Effects
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpda…
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I downloaded Adobe Cloud setup but it wont open up anything

SO I got myself a new PC lenova laptop and downloaded Cloud. It worked out well and was able to get photoshop (trial), but something happened to my laptop that forced me to system restore.
I redownloaded and get Adobe Cloud setup, but when I double clock it nothing happened. It'll just gimme this "Initializing Installer" loading thing and after that, nothing. Nothing pops up or anything. I check my laptop to see if it installed anything but nothing. What do I do??

Hello,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Student Adobe Cloud won't open

I bought Adobe cloud yesterday and installed InDesign with all its updates. It worked fine. Today, it says my trial expired. InDesign won't open. I have the receipt for my $19.99 monthly in my inbox and have already been charged- I am positive I purchased the yearly plan.
The catch, a few months ago I downloaded a trial of InDesign. It has since expired and I never updated it. I would be less surprised if the program didn't work at all, but for some reason yesterday I had no problems.

This is happening to me also and I am pissed off. All my files saved in CS6 now I can't work in CS5 to finish and it's due tomorrow. Where's the support that is supposed to be on 24/7.....?????????

Adobe cloud application manager - can not connect to internet

To ADOBE - The Adode cloud Order no is DSSY006786009DT and is current
The Adobe cloud application manager - can not connect to internet even though there is internet connection and says it might be time zone error but that is correct - Sydney Australia
Question:
1. Is anybody else having this problem
2. How do we fix
I already changed the time zone east coast US - did not change anything
Could it be a corrupt program - thus requiring to reinstall program Application manager
I am using Windows 7.
It has been like it for ten days - It asks to log in everytime I turn computer on
All programs in Creative Cloud work
Any suggestions and solution
Online help and phone help had no solutions other than what I suggested - that is reload application manager
Thanks for help
Ian Cleland

The Creative Cloud File Synching was just offline, should be online now again.
See top off: http://forums.adobe.com/community/creative_cloud/creative_cloud_connection
Maybe that was your problem.

Adobe Cloud and CS6 extended trial.

I bought CS6 recently and it is registered in my name. For some reason I found myself on a trial of Adobe Cloud and CS6 extended which I do not want. The trial has finished but when I try quitting it, it will not allow me to use my CS6. How do I get round this problem?

Hi Livlah-T,
Everything looked normal with your account but it didn't appear you had completed the 30 day license check.
My recommendation would be
- Launch Adobe Application Manager from either the Start menu (Windows) or Applications folder (Mac) and install all available product updates.
- Once this is complete launch whatever product was showing up as a trial and click the "License this software" and sign in with your Adobe ID.
If the next time you launch the product it is still coming up as a trial, you might try creating a new administrator account and going through the "License this software" process again
Windows 7 - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account
http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
Windows 8 - http://windows.microsoft.com/en-IN/windows-8/create-user-account
10.7 - http://support.apple.com/kb/PH4600
10.8 - http://support.apple.com/kb/PH11468
and double-check nothing is interfering with the 30 day license check process
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Ensure you can reach
https://lm.licenses.adobe.com
and nothing is blocking access such as the hosts file or firewall software
Hope that helps,
-Dave

Adobe Cloud window and adobe air not showing up or starting even though it is installed, i have tried reinstalling/uninstalling

I downloaded muse cc 2014. It worked fine for a while (couple of bugs though). Yesterday it would crash whenever it was launched. So i tried to uninstall and re-install. No Luck. Then noticed adobe cloud/adobe air windows were not starting up as per usual on startup and i have been through pc to try to locate and start manually. No Luck with them either, so i have been trying re-download manually, i download the CC exe and try run it from c:drive but no response - not running.
i have tried a restore and that hasnt helped. I have uninstalled all muse versions but now cant re-download it!?
where to from here, urgent help would be appreciated. Thanks

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.

My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
The creative cloud icon on the top menu bar is greyed out, and not updates show.
I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?

Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.

Adobe Cloud Problems

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