Adobe Cloud says 'Download Error'
I've had Cloud installed for nearly a year now, and all has been fine. Then, possibly after I installed Fireworks a week ago or so, it doesn't let me update my Apps and, even worse, crashes After Effects on launch.
I've been through Adobe support online where a helpful guy from India ran me through some options ie. remove preferences, uninstall Cloud, run the Adobe Clean tool etc. But nothing worked. Everything else seems to be working fine, fro my Adobe id to linking with Behance etc
When I ran the Clean Tool I accidentally uninstalled After Effects, Bridge and one other ap. But, because of this error message I can't re-download them, as the download needs to go through the Apps control panel - whcih of course isn't working. Argh!
Any help much appreciated!
Went and talked to someone in Adobe support (a lovely lady called Rashmi) who guided me through the problem. I think it was a recent security update from Apple that must has rejigged my permissions. So it was a case of dumping old preferences, and then setting a few Adobe folder permissionsfrom 'read' only to 'read & write'. Job done. All working fine again.
Similar Messages
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My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?
Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena -
Creative cloud says "Download error" following Windows 8.1 re-install
creative cloud says "Download error. Please contact customer support" following Windows 8.1 re-install.
When I click the "Apps" tab an error message says Download error. Please contact customer support.
Any suggestions?Hi raydb,
Please refer to the solution on the thread :http://forums.adobe.com/message/5466160,
Let us know if it worked. You can also contact Adobe Support at http://adobe.ly/yxj0t6
Regards,
Rave -
Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]
When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
Any idea how to solve this problem?Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
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Sheena -
The app tab on creative cloud says download error
Hello,
When I click on app on creative cloud on my macbook, it says download error. Any idea as to how I can solve this problem?
PaulHi KS Sor,
Please refer to the threads below where this issue has been resolved:
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Creative Cloud says 'Download Error' and will not reload applications
I need the newest version of Premiere CC and my adobe creative cloud desktop application manager refuses to connect for updates, I have internet connection and valid creative cloud account. Im stuck on premiere version 7.2.2 and I need to be able to open projects created with the newer verison 8. Ive tried signing out and back in to the cloud account as well as re-downloading it.
Have you tried these steps :
1. Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
3. Disable any security software if installed on Mac
4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
(opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
So in order to locate that,
Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Please refer to http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
In case the issue is still not resolved , you can contact Adobe Support.
Regards
Rajshree -
I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignmentBrittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.
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Help my adobe apps won't show up in the creative cloud area on my mac! says download error!
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8
Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Apps menu of creative cloud is empty. Just have a message saying download error.
Apps menu of creative cloud is empty. Just has a message saying download error. It gives me a button for downloading creative cloud (which I already have installed!). If I try and install any app, I get the same error.
I initially installed creative cloud on a different machine that subsequently crashed and I migrated over to a new Mac. I had trouble getting creative cloud to work, initially, but I can't download any apps (as I had done on the previous machine before it crashed).
Any ideas?Drjem for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!
Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.
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When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.Start by running the cleaner tool and reading the other article.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
HELP try to download my music from i cloud it keeps saying download error
When I try to download my music from i cloud it keeps saying download error.
Hello A.Hawley,
It sounds like you are being prompted to authorize your computer in order to download your iTunes purchases. This article will help you do that:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thank you for using Apple Support Communities.
Cheers,
Sterling -
All of my apps are missing in the apps panel and it says download error
When I open my apps panel, it says download error and wants me to reload the apps. However, it won't work. I was trying to download After Effects and it did download and now it won't work.
Hi cdohbar,
I will provide you the steps to resolve the issue for Mac operating system .
Please follow the below steps :
Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
From Finder, click Go > Go to Folder at top in Menu bar
Type ~/Library/Application support/Adobe and hit return.
Rename the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
From the Finder, click Go > Go to Folder.
Type /Library/Application support/Adobe and hit return.
Rename AAMupdater, folder to AAMupdaterOLD
Launch your Creative cloud desktop.
Introduce your CC credentials.
Select install/update applications.
Hopefully it will work for you. If it does, then you can remove the folders that you renamed as <something>OLD.
I assume that for Windows users, the steps are different , if you are using Windows OS, please follow the below steps :
Hold Windows + R key from your keyboard.
It will open into a run window.
In RUN application type: %localappdata%
Next, navigate: \Local\Adobe\OOBE
Rename OOBE as OOBE.old
Then, Navigate to C:Program files/Common files/Adobe(32 bit) or C:Program files(X86)/Common files/Adobe folder.
Rename AAMupdater folder and try signing to Creative Cloud desktop application.
If you face same issue again, please reply back . -
Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"
Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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